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Waive your AT&T iPhone 4S Upgrade fee
- Thread starter syedhussain
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thank you!
I also forgot to mention that I am a law student, So i am a good liar.
And no, I am not lying about being a law student
I didn't know they accepted four year olds to law school.
Is that seriously by you? I quite like it actually.
Indeed it is, feel free to use it.
good one
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yeah, that actually was a very good quote
Got my $18.00 fee waved last time by just calling and telling them I didn't like it and felt I was being taken advantage of.....They don't want negitive feelings to loom over this issue.....No need to lie.....
Got my $18.00 fee waved last time by just calling and telling them I didn't like it and felt I was being taken advantage of.....They don't want negitive feelings to loom over this issue.....No need to lie.....
When buying the iPhone, i tried to get it waived but my request was denied. The second time around, a simple lie was all it took.
You don't seem to be understanding this properly, so let me explain it in more clear terms.
The $18 credit is what we commonly call a "customer service charge" - or CSC. It's sole purpose is so that when customers are feeling unheard, or are upset about something - we can refund the charge to make them happy.
The company (AT&T in this case) really just wants high throughput of fully satisfied customers in the call center. As a representative - I could not offer you the $18 credit until I fully understand your complaint (to avoid offering the CSC before I've understood your full complaint, and having to offer something else later for your other complaints - which means getting a supervisor involved).
My job is to get you off the line, but satisfied as quickly as possible. The CSC's job is to give me a tool to quickly do that. Many customers are well aware that certain charges are CSC's and can very, very easily be removed.
Some customers call up and lie about it to get it removed quickly. I knew they were lieing, because there was no note about it in their account. 99% of the time if someone didn't note it, it's because the offer was never made. Mistakes happen, just not anywhere near as frequently as customers lie. Others just call and say "Yea, this is a ******** charge - remove it."
That customer? The liar, I ****ing loved him. It gave me a customer that I could get off the line quickly, and almost always get a positive survey out of.
The company (AT&T in this case) also ****ing loved him, because he didn't take an hour of their reps time for a ******** issue.
Some customers call up with legitimate other complaints that took time to resolve, and the CSC was usually offered to make them not feel like they spent an hour fixing an issue that shouldn't have happened, but that the company (AT&T) really did hear them and wanted to make things right. I also liked these customers, since I was able to actually assist them and make them feel good about the situation.
Some customers know it's a ******** charge, but don't want to directly ask for the CSC to be removed. So they take an hour if your time to hunt down non-existent issues before you finally catch on that they are just fishing for credits.
Me, I hated those customers. Absolute waste of time. The company (AT&T) hated them, they take up a great deal of the call centers time for what could have been a 5 minute call.
I never once said "big bad corporation." However, if you do not realize that certain charges are absolutely the company saying "Hey, let's charge for this and see what people do..." then you are shockingly naive.
Lying about someone else offering the $18 credit is not a lie - it's saying exactly what you know the other party wants to, and has to hear to satisfy your request. We know you're lying. You know you're lying. AT&T knows you're lying. Nobody gives one half of one ****.
It all depends on who you get in the call center. The newer folks are usually worried about getting in trouble and won't remove CSC's after a customer calls in and directly asks for it to be removed. People who have worked in the call center know that no supervisor will give you **** for it (since that's the entire point of the CSC) and that by denying it all you are doing is telling the customer "Call back and lie to us so we can remove it instead" - since that's what the majority of them who directly ask are going to do, since those are the customers who realize it's a ******** charge.
If it's the $18 activation fee per line, yes. If it's a larger early-upgrade fee no, that usually takes getting a supervisor involved (still very doable if you complain loud enough though usually). The longer you have been with them, and the more you pay monthly - the more they can and will waive for you.
Everyone can get the $18 charge waived though.
I was asking about the normal activation fee for starting a new ATT account. i thought the activation fee is like $35/line or something like that...
Ahhh, on new accounts it's definitely harder to remove - it really becomes a question of how much you want to complain to the call center / what your time is worth to you. That's one of the things that would be easier to have just not charged from the beginning than to get removed (since you still hold the "Well **** $70's just to activate my lines - I'm not switching to AT&T after all, Verizon would never pull that ****" card).
Where's the best place to call to get it waived? The AT&T store you're going to wait in line for or just call the 611 number?
I understand what you're saying. What I said, and I'll rephrase, is that lying isn't about the other person/entity, it's about you. What you said above is a rationalization. If that makes you feel better about lying, then more power to you. I'm not judging anyone, more just venting a pet peeve of mine that everyone lets other people be responsible for their own actions.
Okay sure. I accept full morale responsibility for anyone on this forum who lies to get the $18 activation fee waived.
I'm not rationalizing my own lie... I don't have to lie. I know I can just call and ask, and if they say no ask to speak to a supervisor and get them to remove it for me. I'm just saying that as the other entity, I - and my employer - would rather you lie and get the call over with than beat around the bush for a half hour wasting everyones time.
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The call center usually has more power to do things like this than a retail store would - and the retail store is significantly more concerned with making money off of you than we are at the call center.
The retail store's job is to make revenue for that particular store. They are actually a huge, huge thorn in the call centers side (since they will often make false promises to customers that we have to deal with in the call center).
The call center's job is purely to make the purchasing and account ownership processes as smooth and pleasurable as possible for the customer. We are 99% about customer retention, not generation.
Call centers go out of their way to make you happy, retail stores go out of their way to sell you a $60 case.
I am going to wait in line at the AT&T store and get the new iPhone so if I get the call center to waive my upgrade, will it show up when I checkout at the counter?
BTW what's the call center's number? Just the 611?
BTW what's the call center's number? Just the 611?
Here is how I get mine waived every year...I just call and tell them that the 18$ upgrade fee is ridiculous because I already pay over 200$ a month on my bill and I have been a customer for over 10 years.
They waive it right away after saying that.
They waive it right away after saying that.
Stop your lying. first you lie about the $18.00 then you lie about being Christian. STOP!