*WARNING* about iPhoneunlockuk.com!

Discussion in 'iPhone' started by Mi55nosey, Sep 15, 2008.

  1. Mi55nosey macrumors newbie

    Sep 15, 2008
    Hi everyone!

    I just want to say upfront before I begin my review of iphoneunlockuk.com, that I felt very compelled to create an account on this site just so I could warn everyone out there about what they would be getting themselves into. If you are even thinking about giving this company your money, I would STRONGLY suggest that you re-evaluate that decision before going through with it. I will be posting this ‘review’ on every site I can find that is related to the iPhone and unlocking/jailbreaking it so that others can be warned! I’m aware that there are some posts ‘here and there’ on various sites about this company already, however I felt that I needed to give a more in-depth review of them (for my sake and for everyone else’s).

    I decided to get an iPhone back in January of this year as I just couldn’t pass the phone up, however I wanted to stay with my current carrier (to hell with paying AT&T’s inflated prices and not even getting half of what I get with my current carrier). I knew that I would have to get the phone unlocked if I wanted to use it with my carrier. Let’s admit it, the amount of ‘unlocking sites’ that are on the internet are overwhelming! I don’t know about you guys but speaking for myself (and my family), we have been quite intimidated by all of it and what site to trust (free or pay). If only there was ONE site that everyone could go to, I think it would make a lot of people feel much more at ease with unlocking/jailbreaking the iPhone WITHOUT giving over your hard earned cash! However there really isn’t and unless you want to spend your time searching and digging all over the place and possibly screwing up your phone in my opinion, I felt that the only choice for me (and now the rest of my family) was to pay to get the job done!

    After spending months and God knows how many problems trying to find the correct files and instructions on unlocking my iPhone and having nothing but complete failure I decided to give this company (iPhoneunlockuk.com) a try! Their site seemed very legit and friendly and since they said they “stand behind what they offer” and they had a customer service/technical support line number I dove right in!

    Now I have to be honest here…my first ‘dealings’ with this company were very pleasant! They responded to E-Mails very promptly and I even had to get assistance by telephone to get my iPhone unlocked & jailbroken. At the time I had Vonage so international calls were free for me so it wasn’t a problem. SINCE that time my husband has also gotten an iPhone and so has our daughter and they both have subscribed to the site (paying the fee to have lifetime unlocks/jailbreaks along with customer service/tech support by E-Mail or phone. I have to say this much…iPhoneunlockuk.com has done a complete ‘360’ on us and from what I’ve heard…MANY other customers as well!

    This company is no longer the “friendly company” they claim to be. They no longer “respond to E-mails” or “answer the phone as they claim to do.” Before my Husband and daughter purchased services from iPhoneunlockuk.com, they tried for months to get technical questions answered BEFORE ‘buying an account’ from them. 95% of the time they were unsuccessful at doing so. E-Mails were never returned (both my husband and daughter have COUNTLESS E-Mails in their sent boxes that have been waiting for response for weeks & months now), their phone was never answered and I have yet to see their so called “live support chat” online EVER! It seems it always states it’s “offline” and to “leave a message!” Well we DO “leave a message” but the idiots over at iPhoneunlockuk.com for some reason refuse to reply to them! I once got a very nasty reply by someone over there who informed me that I was “impatient”! “Impatient”??? Waiting THREE WEEKS to get a reply to my E-Mail and then complaining about it is being “IMPATIENT” I ask? Are you kidding me???

    They also seem to fail to live up to their promises on what they say they are going to deliver. For example, since iPhone 2.1 was released, they have had a message up on their site stating that “a Windows tool would be delivered to the site by today (Monday September 15, 2008) so that people, who updated their iPhones OS to 2.1, would be able to get Cydia and Installer back onto their phone. Well as I write this it’s now 9:35PM my time and its well into the early morning hours of the 16th (UK time) and there is no “windows tool” posted to the site! This is one of the MANY examples of the promises that this company makes but then they ALWAYS fail to deliver in the end. I also have a pretty good hunch that all the ‘reviews’ you see on the site are probably for the most part, fabricated (made up) just so they can make themselves look good in black and white!

    All three of our phones are unlocked by their software, yes that is true. But let me tell you something, you are basically ON YOUR OWN! You pay them for the same software you can get for free (I know were so dumb lol) and then you get ignored by them on top of all of that…even AFTER YOU HAVE PAID!!! So now the three of us sit with fully unlocked/updated iPhones running 2.1 however we are not jailbroken! After Googling we discovered there is a process in which to jailbreak the 2.1 OS however it’s quite a lengthy process and again, we just don’t feel comfortable doing it. So I guess we sit and wait for the “1 click” process they promise to deliver to reinstall Cydia & Installer back onto our phones…whenever that may be is anyone’s guess folks!

    So I’ll end this by saying two things…

    #1. If you want to played like a violin, hand over your money to these people and then not get the support that is promised be my guest…hey we did it! :)

    #2. If anyone here can give us easy instructions on how to get Cydia & Installer back onto our phones, we would so greatly appreciate it!


    P.S. Oh and for the people who keep asking on whether or not “Jody” is a man or a woman…he is a man (although not a very HONEST one)!
  2. Chris Rogers macrumors 6502a

    Chris Rogers

    Jul 8, 2008
    my house
    Reminds me of iPhonegeek.com they charge you $40 for a free link to ziphone.org LOL so I called up my credit card company and they gave me my money back after I provided them screen shots.

    This has made me weary of these unlock sites and I'd rather give my $ to AT&T and relax without having to worry about software update compatibility and shady "customer service". They're only nice to you so they can make a sale.
  3. Linuss macrumors regular

    Jul 25, 2008
    Why would you pay for an unlock KNOWING that you can do it for free?
  4. Slip Jigs macrumors 6502a

    Feb 18, 2008
    I don't know how long ago you got involved with this, but as of late, the jailbreaking and unlocking process (1st gen) is straightforward and easy to do.
  5. smithsonsyale macrumors newbie

    Sep 23, 2008
    iphoneunlockuk.com - SCAM

    Just so you all know - these guys at iphoneunlockuk are charging for software which is FREE AND READILY AVAILABLE within 5 clicks on the internet.
    iPhone enthusiasts and developers spend hours and hours developing unlocking/jailbreaking software, before kindly releasing it to the public for free!!
    These cowboys change the logo and pass it off as their own. Their entire website is a bluff - they also charge a fortune for a turbosim, which is readily available on ebay for £5.

    Don't trust them! From personal experience, they lie and frequently change their location in London to avoid customer care issues when they screw you over!

    Why should they be allowed to charge money for admirable work that others have done for free! Completely unethical if you ask me

    See http://wikee.iphwn.org/ for the free software
  6. neesh0 macrumors 6502a


    Sep 6, 2008
    Toronto, Ontario
    I hate websites like this, but they are still all over the internet, this is a good reminder that not every website, no matter how nice it looks is legit.
  7. m4rc macrumors 6502

    Sep 15, 2003
    I doubt they are much of a company, more likely one kid in his bedroom and unable to cope with demand. He may have good intentions but is basically selling a free product, if he was providing an incredible amount of back up and support he MIGHT be able to justify it, but thats doubtful as ultimately there is so much free helpful advice all over the net on how to jailbreak, and as the support is non-existent then he isn't sticking to his promises.

    Sadly all to common these days and it just makes people more sceptical when a potentially great company comes along and they have to work even harder just to convince people they are genuine.
  8. intoxicating macrumors newbie

    Aug 15, 2008
    Bedroom is correct for both of the addresses they supply, in cases like this google is very handy before you part with your money!

    http://maps.google.co.uk/maps?hl=en..., Worcester WR3 7EQ&um=1&ie=UTF-8&sa=N&tab=wl

    http://maps.google.co.uk/maps?sa=N&tab=nl&q=159 Florence Road, Wimbledon, sw19 8tl
  9. spooky2k macrumors 6502a


    Apr 14, 2008
    I'm not sure if it's OK to post stuff here, but I could easily help you out here. My auntie had exactly the same problem, and now she's free of that site forever (they steal their software btw).
    If you could send me a privatae message with your email or some way to get in touch with you on this site, I'd be more than happy to help you out.
    Dan x
  10. Chris Rogers macrumors 6502a

    Chris Rogers

    Jul 8, 2008
    my house
    If you realize you've been duped after you've already paid, a quick call to your credit card company should result in a prompt refund. For this reason it is better to use a credit card instead of a debit card online.

  11. cellocello macrumors 68000


    Jul 31, 2008
    Toronto, ON
    So, um ... are you just selling free software, or not?
  12. spooky2k macrumors 6502a


    Apr 14, 2008
    Ah, we meet again.

    I defended you before and still think that you require a great support service. It does seem however that this person has had a problem, and that 2 of her family members have, and she is simply sharing which is fine.

    If those emails had been replied to, then this wouldn't have happened.

    They are indeed just selling the ipsw files that are given from Pwnage. The actual product that I would argue you are paying for is the support of tech people to help you through using it - something that was obviously not provided to the OP.
  13. iphonecode macrumors member

    Sep 22, 2008
    How to do it for free..?
  14. m4rc macrumors 6502

    Sep 15, 2003

    Paying for support is fine, but thats not what they make it sound like, if they didn't make the files do they have a right to sell them? Does ANYONE have a right to sell them? Genuine question.
  15. spooky2k macrumors 6502a


    Apr 14, 2008
    And a good one at that. I'd say no they do not. They can feel free to point users to the right sties etc, and provide support, but hey, they wouldn't have many people buy the product then.

  16. smithsonsyale macrumors newbie

    Sep 23, 2008
    unethical kid in a bedroom

    Firstly, I hope we all find it amusing that the 'innocent victim' Jody Sanders conveniently overlooked the issue that his 'company' is SELLING FREE SOFTWARE AND PASSING IT OFF AS ITS OWN.
    Quite frankly, this is disgusting business practice - a quick browse of their website is almost farcical when you consider the tripe they write in their blogs in defence of their fantastic service, and in order to win business from competitors.
    Even more laughable is the way that they discourage people from buying iPhones on eBay from 'eBay profiteerers' - at least the eBay sellers are honest and accurate about what they are selling.
    eBay sellers, unlike iphoneunlockuk, do not mislead customers and disguise the simple fact that they have taken free software (..software requiring huge amounts of R&D), and then SELL it for pure profit to naive members of the public.

    Secondly, as a former customer of these kids, they pretty much ARE running it from a bedroom. A so-called 'office' that they used to have at the bottom of Oxford Street in London was actually a tiny room rented from an office block, with a KID (maximum 20 years old) sat at his Mac unlocking phones and unable to deal with the phonecalls and angry customers queueing with complaints (of which I was one).
    Unable to fix my phone, having lied to me about being able to fix it, I was quickly dismissed.
    Needless to say, the office was gone the following week.

    Finally, when the first iPhones came out, these guys promised lifetime upgrades and support with their unlocking service. Surprise surprise, as soon as the Version 2 software was released, they refused to provide an unlocked upgrade to Version2, as promised, and instead started CHARGING their customers £20 for the upgrade....
    The reason... this is like a NEW operating system, so it was not an upgrade in their eyes. Version 2 (coming after version 1), is actually a 'new OS' according to Mr Sanders, and thus costs money.

    A few adjectives spring to mind...unethical, misleading, hypocritical, oh and profiteering...

  17. DMC440 macrumors newbie

    Jan 14, 2009
    Linuss: "Why would you pay for an unlock KNOWING that you can do it for free?" Better things to do?

    I'm reasonably tech-savvy but time-poor so if someone has put together all the stuff in a single package and made it a painless operation then I'm prepared to pay for it. I could also paint my verandah but I've weighed up the time involved and decided to pay someone else to do it.

    There are obviously some pretty unhappy people out there but I can't echo their sentiments.

    The question of repackaging and selling other people's intellectual property is worthy of discussion but I was never under any illusion that this was all their own work. After-sales service is not something I have needed so I cannot comment on that.

    The charges are a bit steep but they have got me smoothly and quickly through an initial unlock, jailbreak and upgrades from 1.1.1 to 1.1.4 to 2.0 to 2.1 to 2.2
  18. KidneyMerchant macrumors member

    Nov 18, 2008
    Wait... You PAID someone to jailbreak your phone???


    Last time I did it, it took me all of 7 minutes. Of watching progress bars. Maybe 10 if you have to Google the stuff first.

    If anyone is honestly this dumb, I say they deserve to be exploited. Although, ripping off the dev team's hard work is another matter entirely.

    "After spending months and God knows how many problems trying to find the correct files and instructions on unlocking my iPhone"
    "both my husband and daughter have COUNTLESS E-Mails in their sent boxes that have been waiting for response for weeks & months now"
    "...would be able to get Cydia and Installer back onto their phone. Well as I write this it’s now 9:35PM my time and its well into the early morning hours of the 16th (UK time) and there is no “windows tool” posted to the site!"

    I think I need to beat my cat against a wall after reading that (Not really).

  19. DMC440 macrumors newbie

    Jan 14, 2009
    7 minutes?

    What - starting from scratch? No prior knowledge? Researching how to do it? Finding the tools to do it? Seven minutes? I think not.
  20. ppc750fx macrumors 65816

    Aug 20, 2008
    No. Using publicly available, freely-distributed tools. As it turns out, that's exactly what iPhoneUnlockUK.com are doing too.
  21. hazza.jockel macrumors 6502

    Aug 2, 2008
    in a swag
    "Modification, reproduction and redistribution without written consent by the
    iPhone Dev Team is strictly prohibited. You are hereby granted a limited
    license to redistribute this package provided all files herein are intact
    and providing no monies or fees are charged or solicited during the
    redistribution of this application and associated files."

    From the read me that came with QuickPWn
  22. Snide macrumors 6502a


    Apr 12, 2005
  23. DMC440 macrumors newbie

    Jan 14, 2009
    What was that, ppc750fx? Your comment doesn't seem to relate to my questioning Kidney Merchant's hyperbolic claim of a 7 minute hack. Granted iphoneunlockuk's use of others' software is an ethical issue, but I still maintain that for many it represents an easy answer. I'm waiting for the YouTube vid of a 7 minute unlock and jailbreak with, as I said, no prior knowledge - so searching for the method, finding the tools and implementation. Show me.
  24. Jess.H macrumors member


    Jan 17, 2009
    Thanks for the warning. I hope most people know better than to go for something like this, especially when the iphone can be unlocked for free. [​IMG]
  25. DMC440 macrumors newbie

    Jan 14, 2009
    You're missing the point(s). Anyway, anyone checked out the google ad for www.unlocksiphone.com that crops up at the bottom of this page? Another paid service.

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