iPhone 11 Pro Warning: iPhone Upgrade Program 11 Pro's ARE NOT FACTORY UNLOCKED!!! THEY ARE LYING!!!

[thefish2019]

It's clearly stated on the Verizon web page. They are locked for the first 60 days. You are going to have to use the phone for 60 days on Verizon, and then you can give it to your GF as it will become unlocked. You should ALWAYS check with the carrier first. This policy was enacted July 23rd 2019. Apple may never have been notified about Verizon's locking policy. You should have checked with Verizon.

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I didn't buy the phone from Verizon, and never visited their website to buy it. I bought it from Apple, based on the incredibly clear statement about the phone being unlocked. When you buy an unlocked phone, that is really unambiguous. There is no ambiguity here. If they want people to refer to Verizon's terms before they buy an "unlocked" phone directly from Apple, then all they need to do is say it, and I wouldn't have bought the phone.

I was fraudulently induced to make a $1500 purchase based upon a blatantly false statement made by Apple, the company that I bought the device from. It's as simple as that.

 

[StumpyBloke]

Yes, I just spent 3 hours on the phone with Apple and then Verizon, as I said in my post.

Hope you get it sorted

 

[thefish2019]

This. Verizon has it on their FAQs on the website as well.

Also, why didn’t you get the carrier unlocked SIM free version?

They don't sell the unlocked SIM free version through the upgrade program. That one is cash only this year. However, their (false) statement clearly states that all versions bought directly from Apple, except those on AT&T next, will be "unlocked" (which we now know is a lie).

 

[Phonzoxd]

So im clear. All iphone have the exact same internals this year for Iphone 11 and Pro?

 

[Supermallet]

I didn't buy the phone from Verizon, and never visited their website to buy it. I bought it from Apple, based on the incredibly clear statement about the phone being unlocked. When you buy an unlocked phone, that is really unambiguous. I realize that this forum is full of Apple apologists. Until this incident, I was one myself. But there is no ambiguity here. If they want people to refer to Verizon's terms before they buy an "unlocked" phone directly from Apple, then all they need to do is say it, and I wouldn't have bought the phone.

I was fraudulently induced to make a $1500 purchase based upon a blatantly false statement made by Apple, the company that I bought the device from. It's as simple as that.

Why didn’t you buy the T-Mobile version if your girlfriend is on T-Mobile?

 

[eyoungren]

In the past, it was the responsible thing to do to buy the Verizon version so that you would have CDMA capability.

Wow!

Verizon switches off CDMA in 2020 - that's NEXT year!

Sprint is taking longer, but they have been rolling out VoLTE since last year.

CDMA is dead. And it's been dying since 2011-2012. Internationally, only China and Japan continue to use CDMA.

I would say that you have…miscalculated.

 

[CE3]

So im clear. All iphone have the exact same internals this year for Iphone 11 and Pro?

Yes, same processor like last year with the XR and XS

 

[Azathoth123]

Apple’s IUP phones sold under the reseller (carrier) program are unlocked, any of the 4 carrier SIM will work, but if you turn it on with a SIM in it, it will lock to that SIM/carrier until the carrier’s unlock terms are met. Same with Best Buy I believe. So Apple is not lying, the phones are unlocked u til your carrier, not Apple, locks it.

If you paid full price, that usually means asking the carrier to unlock it. If you’re making payments, Verizon is probably the best, it will automatically unlock after 60 days on their network as noted above. So you lucked out there, as far as unlocking goes, Verizon is probably the best choice on the IUP program. All the other carriers will lock it longer.

Verizon did this for several reasons, whether you think it’s justified is an opinion. Before activation lock, people were getting mugged for their iPhones, maybe still do by stupid muggers, but activation lock greatly reduced the incidence of this because the phones could be remotely disabled. After activation lock, criminals shifted to robbing stores as they do Apple stores. Carrier stores were broken into, shipments hijacked, and armed robbery committed so Verizon began locking their own phones so that they could not be used unless legitimately activated. It protects people in their stores and supply chain.

If you want to avoid all this, buy outright SIM free. I was on the IUP but decided this year to just buy SIM free. Swapped my SIM and off to the races.

 

[markyr17]

It came with a verizon sim. When you turned it on with that sim in it you locked the phone for 60 days.

This is what happened.

 

[Maclver]

Just return it and buy the proper phone. Problem solved.

 

[Packers1958]

I didn't buy the phone from Verizon, and never visited their website to buy it. I bought it from Apple, based on the incredibly clear statement about the phone being unlocked. When you buy an unlocked phone, that is really unambiguous. There is no ambiguity here. If they want people to refer to Verizon's terms before they buy an "unlocked" phone directly from Apple, then all they need to do is say it, and I wouldn't have bought the phone.

I was fraudulently induced to make a $1500 purchase based upon a blatantly false statement made by Apple, the company that I bought the device from. It's as simple as that.

Part of it is Apple's fault, but it's also part your fault for not doing your homework. If I buy a carrier's phone, I call them to make sure I can use it for what I want. I just don't believe another company who is selling me that carrier's phone. BTW, you lost nothing. Return it to Apple and get your money back. You have 14 days. It's not the end of the world.

 

[naturalstar]

They don't sell the unlocked SIM free version through the upgrade program. That one is cash only this year. However, their (false) statement clearly states that all versions bought directly from Apple, except those on AT&T next, will be "unlocked" (which we now know is a lie).

Hmmm. Well, good luck.

 

[Fireproof!]

First - there’s no need to yell.

Second - what did Apple say when you called them and discussed the issue?

 

[Riffz60]

I’m sure if you actually went to the Apple Store and spoke to someone they’d just sort it out on the spot. Obviously something has gone wrong somewhere

 

[Waterman316]

I didn't buy the phone from Verizon, and never visited their website to buy it. I bought it from Apple, based on the incredibly clear statement about the phone being unlocked. When you buy an unlocked phone, that is really unambiguous. There is no ambiguity here. If they want people to refer to Verizon's terms before they buy an "unlocked" phone directly from Apple, then all they need to do is say it, and I wouldn't have bought the phone.

I was fraudulently induced to make a $1500 purchase based upon a blatantly false statement made by Apple, the company that I bought the device from. It's as simple as that.

Apple didn’t lock the phone Verizon did. It’s been explained and even spelled out for you. You didn’t adequately research before you made your choice. Is what it is. Port her number or return the phone and rebuy. That’s all there is to it. There’s your options.

 

[Apple_Robert]

OP,

You screwed up. This isn’t Apple’s fault. Man up and accept blame.

 

[BeeGood]

Apple’s relationship with the major carriers is...odd to say the least.

I just buy the unlocked versions to avoid all of the carrier shenanigans. Obviously you won’t be able to use IUP but you don’t have to worry about your phone dictating to you which service provider you use.

 

[mac.cali]

Return and repurchase, assuming you still want the iPhone. I’m not seeing a big deal here as you clearly have an out.

 

[thefish2019]

Apple didn’t lock the phone Verizon did. It’s been explained and even spelled out for you. Apple apologist nothing. You didn’t adequately research before you made your choice. Is what it is. Port her number or return the phone and rebuy. That’s all there is to it. There’s your options.

Apple did in fact lock the phone. I asked her. She did not power on the phone before she put the t-mobile sim in. It was factory locked, even though the website clearly says that it won’t be locked.

Also I wasn’t asking for advice on what to do. I was simply warning others that these phones are not actually unlocked, even though Apple has published a very clear lie about them being unlocked on their order page for this specific phone.

 

[ET iPhone Home]

Apple didn't mention the 60-days.

 

[Maclver]

I was warning others that they are lying about the phones being unlocked. I didn’t expect you to do anything about it. I especially didn’t expect to be called “stupid” which is why I have reported your post.

Apple didn’t lie.... you received a factory unlocked phone and the you turned it on with a Verizon sim.... Verizon then locked it. You are making a big deal out of something that isn’t a big deal. Be happy you are in a position to buy the phone.....

 

[Lobwedgephil]

Why didn't you use the T-Mobile information when ordering to save the hassle?

 

[thefish2019]

Return and repurchase, assuming you still want the iPhone. I’m not seeing a big deal here as you clearly have an out.

The big deal is that Apple is lying about a key issue with these phones, right on the order page.

 

[Packers1958]

Apple did in fact lock the phone. I asked her. She did not power on the phone before she put the t-mobile sim in. It was factory locked, even though the website clearly says that it won’t be locked.

Also I wasn’t asking for advice on what to do. I was simply warning others that these phones are not actually unlocked, even though Applehas published a very clear lie about them being unlocked on their order page for this specific phone.

You are the one claiming fraud. It's not fraud. They did not steal your money and run off with it. There is a remedy. Go to apple. You get your money back. Every last penny. Is their web site wrong? Yes. Is it fraud. no. Is it a mistake, yes. Verizon chose to lock their phones at the end of July. Was the Apple web team aware of this change before creating the page? Probably not. Did Apple lock the phone per Verizon's request. Obviously, yes.

 

[thefish2019]

Apple didn’t lie.... you received a factory unlocked phone and the you turned it on with a Verizon sim.... Verizon then locked it. You are making a big deal out of something that isn’t a big deal. Be happy you are in a position to buy the phone.....

As I said above, that is not the case. She put her T-Mobile sim in before powering on the phone.
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You are the one claiming fraud. It's not fraud. They did not steal your money and run off with it. There is a remedy. Go to apple. You get your money back. Every last penny. Is their web site wrong? Yes. Is it fraud. no. Is it a mistake, yes. Verizon chose to lock their phones at the end of July. Was the Apple web team aware of this change before creating the page? Probably not. Did Apple lock the phone per Verizon's request. Obviously, yes.

A website change takes what, 10 minutes? Are you really claiming that Apple wouldn’t have been aware of a major policy change at one of the largest phone providers in the world that would invalidate the language on their own website?