iPhone 11 Pro Warning: iPhone Upgrade Program 11 Pro's ARE NOT FACTORY UNLOCKED!!! THEY ARE LYING!!!

[Jordan921]

Doesn't change the fact that they are lying on their statement about the phone being unlocked.

Your beef is with Verizon.

 

[Packers1958]

Apple didn’t lie.... you received a factory unlocked phone and the you turned it on with a Verizon sim.... Verizon then locked it. You are making a big deal out of something that isn’t a big deal. Be happy you are in a position to buy the phone.....

The sim didn't lock it. it's an IMEI lock which is in Verizon's database. Once turned on for the first time, it is locked for 60 days.
[automerge]1569108223[/automerge]

As I said above, that is not the case. She put her T-Mobile sim in before powering on the phone.
[automerge]1569108094[/automerge]


A website change takes what, 10 minutes? Are you really claiming that Apple wouldn’t have been aware of a major policy change at one of the largest phone providers in the world that would invalidate the language on their own website?

Apple has to keep up to date with every carrier in the world that sells the iPhones. It's not just the big 4 in the US. It's obvious that it got by them. It was not fraud. So quit claiming it is.

 

[thefish2019]

Your beef is with Verizon.

I had zero interaction with Verizon during this transaction. I interacted only with Apple, who stated unambiguously that the Verizon version of the phone, obtained through the IUP, would be unlocked.

So no, my beef is not with Verizon. It’s with the people that lied to me and took my money. That would be Apple.

 

[techiegirl]

In Store iUP phones are unlocked. Those that were shipped seem to be locked. Not sure why.

 

[pcorrado]

I didn't buy the phone from Verizon, and never visited their website to buy it. I bought it from Apple, based on the incredibly clear statement about the phone being unlocked. When you buy an unlocked phone, that is really unambiguous. There is no ambiguity here. If they want people to refer to Verizon's terms before they buy an "unlocked" phone directly from Apple, then all they need to do is say it, and I wouldn't have bought the phone.

I was fraudulently induced to make a $1500 purchase based upon a blatantly false statement made by Apple, the company that I bought the device from. It's as simple as that.

There was no benefit to Apple for you to buy the phone using Verizon and not T-Mobile? It’s a garbage policy and Apple should have an asterisk next to unlocked to nite this particular exception. That said, the issue is with Verizon and not Apple.

 

[will.s87]

I had zero interaction with Verizon during this transaction. I interacted only with Apple, who stated unambiguously that the Verizon version of the phone, obtained through the IUP, would be unlocked.

So no, my beef is not with Verizon. It’s with the people that lied to me and took my money. That would be Apple.

Did you put the T-Mobile SIM in before turning it on? I'm on Verizon and last year I sold mine to my friend and he popped his T-Mobile SIM card in with no problems. They should be unlocked.

 

[Lobwedgephil]

The big deal is that Apple is lying about a key issue with these phones, right on the order page.

1. 1. Wireless Service Activation. The Financed iPhone requires wireless service activation on a new or existing wireless service plan with an eligible carrier under the carrier’s terms, and may be subject to an additional fee charged by your carrier.

 

[newellj]

I would just return it and get the unlocked version. I remember Verizon changing the policy a few months ago and as mentioned above, the (t)FCC always looking out for us. /s

This x 10. Just return it - no questions asked, or at least no questions that you have to answer (though you might give them a polite version of this). Just take it back...

 

[spiderpumpkin]

You needed to activate the phone using the carrier and phone number you specified when you bought it. By first putting the T-Mobile card in it and then activating messed up the iUp terms and process.

 

[konqerror]

There was no benefit to Apple for you to buy the phone using Verizon and not T-Mobile?

It is has been the same phone for a couple of years and they spell it out completely on the specs page.

No. If you buy it in a GSM configuration, the phone will not support CDMA. The physical hardware is the same, but the CDMA software is disabled. This is because Apple has to pay for additional patent/IP licenses for CDMA.

With a Verizon model, the OP could switch to a CDMA carrier (the handful that remain) in the future.

 

[thefish2019]

This x 10. Just return it - no questions asked, or at least no questions that you have to answer (though you might give them a polite version of this). Just take it back...

I am exchanging the phone, when I have time to make a 120 mile voyage to the nearest Apple store to deal with it, and when they actually have a replacement in stock. Apple support was of no help in terms of reserving one. They couldn’t even make it so that my girlfriend could exchange the phone herself, I have to physically be there to do it. So maybe that will be next week, maybe next month. These phones are in demand right now, and I have things to do in life other than compensate for Apple’s lies. My girlfriend does not have a usable phone for whatever that period of time winds up being, but Apple sure as sh*t has my money already.

The point of this thread was to warn people that they are lying about the phone being unlocked.

 

[Azathoth123]

No. If you buy it in a GSM configuration, the phone will not support CDMA. The physical hardware is the same, but the CDMA software is disabled. This is because Apple has to pay for additional patent licenses for CDMA.

With a Verizon model, the OP could switch to a CDMA carrier (the handful that remain) in the future.

Interesting comment, got a reference for support?

I am under the impression that all IUP phones are the same and once the SIM is installed and the phone turned on, carrier policies apply.

 

[Maclver]

I am exchanging the phone, when I have time to make a 120 mile voyage to the nearest Apple store to deal with it, and when they actually have a replacement in stock. Apple support was of no help in terms of reserving one. They couldn’t even make it so that my girlfriend could exchange the phone herself, I have to physically be there to do it. So maybe that will be next week, maybe next month. These phones are in demand right now, and I have things to do in life other than compensate for Apple’s lies. My girlfriend does not have a usable phone for whatever that period of time winds up being, but Apple sure as sh*t has my money already.

The point of this thread was to warn people that they are lying about the phone being unlocked.

mistake ≠ lying

 

[Azathoth123]

I am exchanging the phone, when I have time to make a 120 mile voyage to the nearest Apple store to deal with it, and when they actually have a replacement in stock. Apple support was of no help in terms of reserving one. They couldn’t even make it so that my girlfriend could exchange the phone herself, I have to physically be there to do it. So maybe that will be next week, maybe next month. These phones are in demand right now, and I have things to do in life other than compensate for Apple’s lies. My girlfriend does not have a usable phone for whatever that period of time winds up being, but Apple sure as sh*t has my money already.

The point of this thread was to warn people that they are lying about the phone being unlocked.

Apple didn’t lie, you tried to game the system and it didn’t work. Shame on you, not Apple and your girlfriend is suffering your ignorance. All of the circumstances you describe are well known if you’d done 10 minutes of research. You made a lot of assumptions that were not true and you’re trying to blame someone else (Apple).

If you’re going to try and game Apple and the 4 Horsemen, you’d better do your homework.

 

[spiderpumpkin]

I bought the T-Mobile Pro Max with the Apple Upgrade program. I activated it using my T-Mobile number and put a T-Mobile card in it. Since activating I've verified that it is unlocked by putting an ATT, Sprint and Verizon sim in there. The iphone accepted all sim cards since it's unlocked.

 

[pika2000]

I got my girlfriend the Verizon version of the iPhone 11 Pro Max. I used the iPhone Upgrade Program directly through the Apple Store app. I'm with Verizon, she's with T-Mobile. I wanted to get the Verizon version in case she ever wanted to be able to switch. After clicking on "Will my iPhone be unlocked" and reading this incredibly clear, unambiguous statement, I ordered, thinking that Apple wouldn't lie to me in such a provably false way. I thought it would actually be the truth. However, sadly, they LIE right on the order page. Here's the statement:

View attachment 861859

The phone arrived yesterday. When my very excited girlfriend put her TMobile Sim Card in it, it wouldn't let her activate it. It said to contact Apple or Verizon. After a total of more than 3 hours on the phone today, Verizon says the phone is locked to them for 60 DAYS - even though the phone IS NOT FINANCED THROUGH VERIZON and the above statement is incredibly clear about the phone coming from the factory unlocked.

It's sad that Apple has chosen to lie to people like this, presumably to inflate sales to unsuspecting users that rely on their unambiguous statements like the one above. However, they have, and now the community needs to be warned. We now have a $1500 useless piece of garbage that we will have to drive a total of 120 miles to exchange...if we can even get one in stock.

DO NOT BELIEVE THE STATEMENT ABOVE. IT IS A WHOLESALE LIE. THESE PHONES ARE NOT UNLOCKED IN ANY WAY.

It’s not really Apple’s fault per se. it’s Verizon who for some reason is allowed to do this dick move.

Having said that, I do think Apple needs to warn users about Verizon’s dick policy. What the Verizon guy told you is correct. Their policy is now to lock all their phones for the first 60 days, regardless of how you get them, even if you pay for it in full. It’s a dick move for sure (yet I don’t see people protesting about it though).

Try contacting Apple to see if you can get the SIM free model instead.

 

[konqerror]

Interesting comment, got a reference for support?

I am under the impression that all IUP phones are the same and once the SIM is installed and the phone turned on, carrier policies apply.

See this, for example.

https://www.reddit.com/r/verizon/comments/7h437g

Apple makes a distinction too, they list Model A2160 (CDMA) and Model A2160 (GSM).

iPhone - Supported 5G and LTE networks

See the countries and regions that have certified 5G and LTE networks on iPhone including the U.S., Canada, Japan, Germany, China mainland, and more.

www.apple.com

 

[thefish2019]

Apple didn’t lie, you tried to game the system and it didn’t work. Shame on you, not Apple and your girlfriend is suffering your ignorance. All of the circumstances you describe are well known if you’d done 10 minutes of research. You made a lot of assumptions that were not true and you’re trying to blame someone else (Apple).

If you’re going to try and game Apple and the 4 Horsemen, you’d better do your homework.

Buying what is supposed to be an unlocked phone is something that people should be "ashamed" of, is "gaming the system," and shows "ignorance"? Since when? I'd love some explanation here.

Also the first sentence of your response is "Apple didn't lie". Could you please show me specifically which part of the below quoted policy is not a lie, given that my phone came locked and I did not get the AT&T version?

 

[Lobwedgephil]

No. If you buy it in a GSM configuration, the phone will not support CDMA. The physical hardware is the same, but the CDMA software is disabled. This is because Apple has to pay for additional patent/IP licenses for CDMA.

With a Verizon model, the OP could switch to a CDMA carrier (the handful that remain) in the future.

This is not true this year, or last year. It was true for the X model.

 

[konqerror]

This is not true this year, or last year. It was true for the X model.

Nope. User reports of no CDMA on an AT&T XS, and Verizon showing the phones as incompatible:

https://www.reddit.com/r/verizon/comments/9ht5pw

Apple is still making the distinction between CDMA and GSM models this year (see my link above), so nothing has changed.

 

[Arndroid]

Apple did in fact lock the phone. I asked her. She did not power on the phone before she put the t-mobile sim in. It was factory locked, even though the website clearly says that it won’t be locked.

Also I wasn’t asking for advice on what to do. I was simply warning others that these phones are not actually unlocked, even though Apple has published a very clear lie about them being unlocked on their order page for this specific phone.

Thanks for warning people if they buy the phone for the wrong carrier they might have a problem.

 

[spiderpumpkin]

You should have activated the phone with your Verizon number that you gave Apple when you signed up for the Upgrade Program. If you had done that first then you could have put in that T-Mobile sim and it would work.

Says right in their iUp info that once you activate then you can switch carrier.

 

[techiegirl]

You should have activated the phone with your Verizon number that you gave Apple when you signed up for the Upgrade Program. If you had done that first then you could have put in that T-Mobile sim and it would work.

Says right in their iUp info that once you activate then you can switch carrier.

I did exactly that and my phone was still locked to AT&T. Ended up returning and rebuying.

 

[spiderpumpkin]

I did exactly that and my phone was still locked to AT&T. Ended up returning and rebuying.

ATT Next?

 

[techiegirl]

ATT Next?

IUP