What's wrong with Apple?

[Woochifer]

I remember reading those articles. I think what it eventually came down to was iOS apps not being updated to 64-bit. I never had the white screen issues, Safari crashed every now again but not as bad as it does now (at least on my 6 Plus). I also did experience the degrade with my iPhone 5s, and it really wasn't fixed for me until I did a fresh reinstall of iOS 7.1.2.

The individual app crashing probably did have a lot to do with the 64-bit transition. But, the random resets were systemwide, and in my case, they most often occurred with the music app, which was native 64-bit. Since I don't have a 6 Plus, I can't comment on how Safari fares on that device compared to my 5s in the early stages. But, I will say that Safari was probably my most crash-prone app when running iOS 7.0 through 7.0.3. iOS 7.0.4 fixed most of the stability issues.

You might be confusing Leopard 10.5 with Snow Leopard 10.6. IMO, 10.6 was a lot larger rewrite then 10.5. Now, 10.5 did have some changes under the hood, but 10.6 had quite a few more and perfected 64-bit computing under OS X. From 10.0-10.5, the Finder was written in the Carbon API. With 10.6 the Finder was re-written in Cocoa.

No, I was actually referring to OS X Leopard 10.5. Recall that Snow Leopard was the "zero new features" update, which primarily focused on reducing the size of the OS and making the biggest push to 64-bit. 10.6 is now viewed by a lot of enthusiasts as a high watermark (I still use it on my iMac, because Lion is my EOL update and I really don't want to be stuck with that version), but it too had a ton of bugs early on.

Leopard was the big API expansion, which is similar to what iOS 8 has done. It made the OS considerably larger, and for the first time since OS X first came out, 10.5 didn't result in a significant performance improvement and made some Macs more crash-prone. It did add a lot of new capabilities that took developers time to fully implement. And that's how I see the similarities between Leopard and iOS 8 -- the benefits will develop over time as developers take fuller advantage of the new features.

 

[notrack]

Excellent post. I am a longtime Apple user who like the OP no longer speaks of or recommends Apple. If someone else bring up the topic I may comment.

Your timeline is interesting. I bought a Mac running Lion. It would not connect to my AE. I returned it to Apple. I don't do out of the box problems. One year later I purchased a Mac running Mountain Lion. I love it. I have not upgraded to Mavericks.

My iOS devices run iOS 6. Too many issues experienced by friends with 7.0. Seemed to be debugged with point updates but then iOS 8.

Steve's death was a huge loss to the company. Cook was great at operations. CEO, not so much. I often wonder if he uses the products very much. Do others do his updates and put the device in his hand? Possibly he is given a device that is operating well and has no idea of what the average user endures.

Scott Forstall's absence is palpable. Discharging Forstall was a huge mistake.

I don't even want to comment on the entry into the fashion world. I miss Apple when it just worked. My things do work. They are not the latest but they work. I hesitate to think about the time they are finished.

I miss the real thing.

Agree on every point. I think they lost the focus on how a product should feel when you use it.

 

[enzo thecat]

its getting old people..if is "so bad now" then sell ur idevice & go to android instead of pointing fingers at just cause the guy beside u is (sheep is 90% of society today)

Tempting at times, but it's easier said than done. I'm very "invested" in apple right now mostly because of how things worked in the past . Currently: 8 Ipads, 2 iphones, MBPro, ipods, etc. I've also been on the developer side of things. If you want to really have a reason to hate apple, just look how things have changed for developers. Its an utter cluster-fork.


e

 

[Sydde]

I don't understand how you could regress with a new OS update. iOS 8 is still iOS right? I mean it's not like each update is a new OS from scratch. they are just adding features to iOS 7 and calling it iOS 8. how can you break something that was previously working on the same OS? someone explain that please.

Apple is constantly modifying their APIs, deprecating some older stuff and replacing it with some newer stuff. This causes older apps to start to fail and eventually crap out, thus, I guess, keeping the software ecosystem in an ongoing state of flux (people have to buy new stuff to replace the old stuff that no longer works). This is rather the opposite of MS, who have kept backward-compatibility going for decades.

 

[mavis]

#worksforme

I can't even begin to stop rolling my eyes at the ridiculous arrogance of this thread title.

I hope you're able to begin to stop rolling your eyes soon, that sounds somewhat uncomfortable.

 

[Moccasin]

This evening I have been amazed at my first use of Back to My Mac. I have uploaded photos stored on my iMac to a photo website using my MBA on a slow hotel wifi network. It's taken me a year to find this feature,yet it worked first time with no effort on my part.

Despite a warning that my TC may not be optimally configured - I'm not aware that it has been configured at all - I have been able to upload dozens of files with no problem.

Yes, they have their faults, but using my Apple products is invariably a pleasure and takes little or no configuration. If they continue to create reliable, user-friendly ways of using tech, they will continue to have my custom.

I bought a NETGEAR NAS a few years ago, which took continual configuration tweaks and became unreliable. Couldn't share all my music to my wifi boom box, couldn't access files properly from remote computers. After that clunky mess, Apple has been a revelation.

 

[tennisproha]

Apple is constantly modifying their APIs, deprecating some older stuff and replacing it with some newer stuff. This causes older apps to start to fail and eventually crap out, thus, I guess, keeping the software ecosystem in an ongoing state of flux (people have to buy new stuff to replace the old stuff that no longer works). This is rather the opposite of MS, who have kept backward-compatibility going for decades.

I see. Well common sense would dictate you stop giving updates to those older devices that cant fuller support the new OS. I mean 4s should clearly not be allowed to run ios 8. Its like my old e-machine running windows 8. Not gonna happen.

But also, i think thats only partly the issue since most of these problems seem to be system issues, not app related issues. So its clearly unacceptable that a brand new 6 running ios 8 is having system issues. That shows bad quality control imo.

 

[MikeyMike01]

It feels like their best hotshot coders, for whatever reason, have ended up at Google and fixed android into kitkat. Wouldn't surprise me if that's what happened.

You must not use Android very much if you feel that there's any hotshot coding going on.

Tempting at times, but it's easier said than done. I'm very "invested" in apple right now mostly because of how things worked in the past .

Given the high resale value of Apple products, and the short descent to worthlessness of other products, you could probably switch without paying anything.

 

[SusanK]

I hope you're able to begin to stop rolling your eyes soon, that sounds somewhat uncomfortable.

I think mini is on the payroll

 

[iamMacPerson]

No, I was actually referring to OS X Leopard 10.5. Recall that Snow Leopard was the "zero new features" update, which primarily focused on reducing the size of the OS and making the biggest push to 64-bit. 10.6 is now viewed by a lot of enthusiasts as a high watermark (I still use it on my iMac, because Lion is my EOL update and I really don't want to be stuck with that version), but it too had a ton of bugs early on.

Leopard was the big API expansion, which is similar to what iOS 8 has done. It made the OS considerably larger, and for the first time since OS X first came out, 10.5 didn't result in a significant performance improvement and made some Macs more crash-prone. It did add a lot of new capabilities that took developers time to fully implement. And that's how I see the similarities between Leopard and iOS 8 -- the benefits will develop over time as developers take fuller advantage of the new features.

I guess OS X Leopard changed more then I thought under the hood. I always saw Snow Leopard as the biggest under-the-hood update but I guess not. Very good points BTW.

 

[appleii.c]

Are you guys being serious? I mean, Apple products are not perfect by any means of the word, but to read this thread you would think they're putting out Chinese knockoffs. Yes they have their issues and they may not be perfect, but have you guys use any products from Dell, HP, Lenovo? Have you guys run Windows or chrome or Firefox or products from Adobe?

Or use products from many different brands at home. Samsung, cuisinart, Sony, kenmore, lg, Logitech, dell, Bosch... And tons of others. The one I have the LEAST amount of problems with? Apple.

 

[Foss]

Well said. I've personally spent over $1000 each on a couple of Windows laptops before finally coming over to the Mac. The used 2011 MBP that I purchased for $850 has outlasted and outperformed any of those laptops going on over 3 years now. Usually my Windows laptops would conveniently start to have problems right around the time the 1 year warranty was set to expire. Despite them having very good specs.

Similar experience with the Android phones I've tried. Just sloppy and inefficient. Just about every time I tried to use one on a regular basis it eventually had problems of some sort that made it less reliable than an iPhone.

But the deniers would tell you people are only paying more for Apple products for the logo. No I'm paying more for the reliability and quality. In the long run I've actually found Macs to be cheaper than PCs of similar specs due to how long they last, less maintenance they require, and their much higher resale value. It's a similar situation with the Iphone.

I completely agree especially on the MacBooks and Macs. My previous employer gave me a 2008 MBP before my new machine came in, and I couldn't believe it still runs overall just fine. That was last year. Show me a 5 year old Windows laptop that runs well. And the damn thing was still worth almost $800.

The real kicker IMO is the service. If my machine is having problems, I can book an appointment online and just go to a store and get a resolution. I shudder to think what one has to do if their Acer, Lenovo, etc machine is having issues that can't be fixed by the user. I rely on all my devices and will pay to limit downtime as much as possible.

 

[I7guy]

Are you guys being serious? I mean, Apple products are not perfect by any means of the word, but to read this thread you would think they're putting out Chinese knockoffs. Yes they have their issues and they may not be perfect, but have you guys use any products from Dell, HP, Lenovo? Have you guys run Windows or chrome or Firefox or products from Adobe?

Or use products from many different brands at home. Samsung, cuisinart, Sony, kenmore, lg, Logitech, dell, Bosch... And tons of others. The one I have the LEAST amount of problems with? Apple.

Yes, run windows will not touch a Mac. Only buy Samsung tvs. No problems with cuisinart. Not sure if what picture you are trying to paint, but it's a load of hyperbole.

 

[appleii.c]

Yes, run windows will not touch a Mac. Only buy Samsung tvs. No problems with cuisinart. Not sure if what picture you are trying to paint, but it's a load of hyperbole.

Hyperbole... thats an interesting word that people love to throw around on these forums. Not sure if people around here fully understand what a Hyperbole really is.

But no, I'm not exaggerating or stating something that is not meant to be taken "literally". In MY experience my Apple products generally hold up much better than the counterparts I've mentioned. Since you don't touch macs, you aren't a very good reference point on OSes but I use both, and my Windows experience is much more of a hassle to me than my Mac. Freezes, frequent restarts, Slow Downs, Many "bug fixes". etc. As far as hardware, I stopped buying Dell because it was always one thing or another. Memory issues, HD failures, Video issues (which may or may not have been related to "non Apple" software).

My Cuisinart Espresso machine lasted 18 months and died. The pump in my Bosch dishwasher needed to be replaced within a year. My LG refrigerators Water Valve went bad after 3 years, My Samsung TV is just over a year old and one of the HDMI ports occasionally drops out. I use Chrome because it's more stable than Firefox (although i still use it as well) and I often get the "Oh Snap" crashes. Adobe... Well, flash (wont say any more).

Just Google (or Bing or Yahoo) ANY product name and add "issues" or "bugs" or "support" and you will see TONS of problems. So to ask "What's wrong with Apple?" seems like a bit of sensationalism to me. But it could be an honest question so any opinionated answer would be correct.

Honestly, Threads like this and most of the comments could be closer to "Hyperbole" than my earlier statement.

 

[I7guy]

Hyperbole... thats an interesting word that people love to throw around on these forums. Not sure if people around here fully understand what a Hyperbole really is.

But no, I'm not exaggerating or stating something that is not meant to be taken "literally". In MY experience my Apple products generally hold up much better than the counterparts I've mentioned. Since you don't touch macs, you aren't a very good reference point on OSes but I use both, and my Windows experience is much more of a hassle to me than my Mac. Freezes, frequent restarts, Slow Downs, Many "bug fixes". etc. As far as hardware, I stopped buying Dell because it was always one thing or another. Memory issues, HD failures, Video issues (which may or may not have been related to "non Apple" software).

My Cuisinart Espresso machine lasted 18 months and died. The pump in my Bosch dishwasher needed to be replaced within a year. My LG refrigerators Water Valve went bad after 3 years, My Samsung TV is just over a year old and one of the HDMI ports occasionally drops out. I use Chrome because it's more stable than Firefox (although i still use it as well) and I often get the "Oh Snap" crashes. Adobe... Well, flash (wont say any more).

Just Google (or Bing or Yahoo) ANY product name and add "issues" or "bugs" or "support" and you will see TONS of problems. So to ask "What's wrong with Apple?" seems like a bit of sensationalism to me. But it could be an honest question so any opinionated answer would be correct.

Honestly, Threads like this and most of the comments could be closer to "Hyperbole" than my earlier statement.

I agree, Google "Mac freezes" tons of hits. People report returning their phones 5 times to get a good phone. So if your ccuisinart dies, windows or Mac desktop slows down all within the norm. My Viking required service, is there any appliance or device that is actually free from defects?

Hyperbole - exaggerated statements not meant to be taken literally. Obviously nothing is wrong with apple that isn't wrong with any of their competitors.

Windows computer, no freezes crashes or slowdowns. In fact most pcs with windows problems in my experience come from unpatched, unprotected systems with viruses. Macs occupy a smaller space and virus writers don't bother.

I don't thing Apple products hold up better, I think they are premium products worth the price manufactured by a company with excellent customer service.

 

[appleii.c]

I agree, Google "Mac freezes" tons of hits. People report returning their phones 5 times to get a good phone. So if your ccuisinart dies, windows or Mac desktop slows down all within the norm. My Viking required service, is there any appliance or device that is actually free from defects?

Hyperbole - exaggerated statements not meant to be taken literally. Obviously nothing is wrong with apple that isn't wrong with any of their competitors.

Windows computer, no freezes crashes or slowdowns. In fact most pcs with windows problems in my experience come from unpatched, unprotected systems with viruses. Macs occupy a smaller space and virus writers don't bother.

I don't thing Apple products hold up better, I think they are premium products worth the price manufactured by a company with excellent customer service.

I'm not sure if they naturally hold up better. I think I probably take better care of my Apple products so they may "seem" to hold up better. I'll agree to admit that it may not be. But I do think that the media puts this unrealistic expectation on Apple and it's products that aren't true. they Take very literal the "It just works" slogan. It's just a slogan.

I've been using Apple products "loyally" for 30 years. Hell I still have my old Apple IIc with the external floppy drive and all (not sure if it still works although last I checked a few years ago it turned on). And I can say that they DO have issues with their hardware and software... always! For people to be surprised that they have em now is beyond me. It's still low, and they still have a HIGH satisfaction rate. And their support is excellent (IMO). But they are and always have been prone to issues, Like ANY company.

Just for reference:

The PS4 Failure rate was at around 1%:
PS4 failure rate

Samsung S5 had MANY reported camera issues:
Samsung S5 camera issues

The S4 had bad batteries that supposedly affected upto 30% of users:
S4 battery issues

XBOX One had their BluRay drive problems:
XBOX One

Some retailers had the original XBOX 360 with a failure/return rate as high as 33%!!
XBOX 360 failure rate

Lets assume tens of thousands of defective iPhones and you still will be hovering around 0.1% or 0.2% defective rate.

 

[I7guy]

I completely agree especially on the MacBooks and Macs. My previous employer gave me a 2008 MBP before my new machine came in, and I couldn't believe it still runs overall just fine. That was last year. Show me a 5 year old Windows laptop that runs well. And the damn thing was still worth almost $800.

The real kicker IMO is the service. If my machine is having problems, I can book an appointment online and just go to a store and get a resolution. I shudder to think what one has to do if their Acer, Lenovo, etc machine is having issues that can't be fixed by the user. I rely on all my devices and will pay to limit downtime as much as possible.

My 5 year old windows laptop runs fine and can sport two simultaneous virtual machines as well. True when it dies there is little support, but that is no reason to buy a Mac book IMO.

 

[Foss]

My 5 year old windows laptop runs fine and can sport two simultaneous virtual machines as well. True when it dies there is little support, but that is no reason to buy a Mac book IMO.

So little to no support and almost no residual value is no reason. So let's do the math. A 2008 MBP runs roughly $2,000 new. Five years later it's worth $800-ish. A 2008 Windows laptop worth the same new would have less than $400 residual value. Let's say the better support over the lifetime of the laptops is worth $200. That's a total delta of approximately $600-ish. Show me a new Windows laptop with similar specs (retina resolution display, SSD, i7, 16 GB RAM, battery life, superior trackpad, light form factor) for $1,400. It does not exist. You would be hard pressed to find comparable specs dollar for dollar even.

 

[I7guy]

So little to no support and almost no residual value is no reason. So let's do the math. A 2008 MBP runs roughly $2,000 new. Five years later it's worth $800-ish. A 2008 Windows laptop worth the same new would have less than $400 residual value. Let's say the better support over the lifetime of the laptops is worth $200. That's a total delta of approximately $600-ish. Show me a new Windows laptop with similar specs (retina resolution display, SSD, i7, 16 GB RAM, battery life, superior trackpad, light form factor) for $1,400. It does not exist. You would be hard pressed to find comparable specs dollar for dollar even.

Right, but the MacBook doesn't really support what I need or said another way I cant do what I need to as efficiently on a MacBook. So the laptop was $800 when new and have made at least 20 times that incrementally by using it, I don't really care about its residual value or the fact that it has no support.

 

[Foss]

Right, but the MacBook doesn't really support what I need or said another way I cant do what I need to as efficiently on a MacBook. So the laptop was $800 when new and have made at least 20 times that incrementally by using it, I don't really care about its residual value or the fact that it has no support.

You've made $16,000 off of a $800 laptop? Teach me the ways so I can replicate please.

 

[jamesmademe]

I came to post this exact topic.

First and foremost, I do love Apple products. BUT each iteration just gets shoddier and shoddier. All I seem to face now is a buggy phone or buggy tablet combined with a buggy piece of software used to sync to the damn things!

On top of that we get are getting software updates redacted the day they are released due to bugs, hardware which is getting thinner because...well, I don't know why, services which no one cares about, app store approvals which a college level student would consider suspect and services which just simply don't work.

It pains me to say it, but I truly am losing faith in the company. No longer do I expect them to provide me with a system that 'just works' and as time goes on I find I am beginning to recommend them less and less to my friends and colleagues.

They need to sort it fast because customers won't wait whilst the competition gets stronger. I've already held off buying the iPhone 6 simply because I don't fancy taking the risk of staying with Apple for another 2 years whilst I wait for my contract to expire.

The company I love is dying from within; the cracks are beginning to show and I fear that this is only the start of it. Maybe it is simply a case of they have taken on too much or maybe the yearly updates are beginning to result in a lapse of software quality testing. Or maybe it's the obvious one, they are simply too focused on the bottom line that they refuse to hire enough QAs and software developers. The Apple I fell in love with was the Apple that focused on only a handful of products, but making sure each one was perfect.

As a consumer, my patience is wearing thin and if this system doesn't get sorted soon, I for one, will be gone along with the passion I once had for Apple.

Edit: As a side note, I could never complain about the hardware; I truly do find it fantastic. Do I wish they would stop making things so thin and focus on improving battery life (so that I can actually get a whole day usage out of it) yes, I do, but maybe that's just me. Though I wouldn't mind if they sold both a thin and thick version of certain products as never once have I ever heard 'Oh my iPhone 5 is too thick'. The issues I have are entirely software related.

 

[Winona Northdakota]

I came to post this exact topic.

First and foremost, I do love Apple products. BUT each iteration just gets shoddier and shoddier. All I seem to face now is a buggy phone or buggy tablet combined with a buggy piece of software used to sync to the damn things!

On top of that we get are getting software updates redacted the day they are released due to bugs, hardware which is getting thinner because...well, I don't know why, services which no one cares about, app store approvals which a college level student would consider suspect and services which just simply don't work.

It pains me to say it, but I truly am losing faith in the company. No longer do I expect them to provide me with a system that 'just works' and as time goes on I find I am beginning to recommend them less and less to my friends and colleagues.

They need to sort it fast because customers won't wait whilst the competition gets stronger. I've already held off buying the iPhone 6 simply because I don't fancy taking the risk of staying with Apple for another 2 years whilst I wait for my contract to expire.

The company I love is dying from within; the cracks are beginning to show and I fear that this is only the start of it. Maybe it is simply a case of they have taken on too much or maybe the yearly updates are beginning to result in a lapse of software quality testing. Or maybe it's the obvious one, they are simply too focused on the bottom line that they refuse to hire enough QAs and software developers. The Apple I fell in love with was the Apple that focused on only a handful of products, but making sure each one was perfect.

As a consumer, my patience is wearing thin and if this system doesn't get sorted soon, I for one, will be gone along with the passion I once had for Apple.

Edit: As a side note, I could never complain about the hardware; I truly do find it fantastic. Do I wish they would stop making things so thin and focus on improving battery life (so that I can actually get a whole day usage out of it) yes, I do, but maybe that's just me. Though I wouldn't mind if they sold both a thin and thick version of certain products as never once have I ever heard 'Oh my iPhone 5 is too thick'. The issues I have are entirely software related.

Saying that doesn't make it true.

 

[I7guy]

I came to post this exact topic.

First and foremost, I do love Apple products. BUT each iteration just gets shoddier and shoddier. All I seem to face now is a buggy phone or buggy tablet combined with a buggy piece of software used to sync to the damn things!

On top of that we get are getting software updates redacted the day they are released due to bugs, hardware which is getting thinner because...well, I don't know why, services which no one cares about, app store approvals which a college level student would consider suspect and services which just simply don't work.

It pains me to say it, but I truly am losing faith in the company. No longer do I expect them to provide me with a system that 'just works' and as time goes on I find I am beginning to recommend them less and less to my friends and colleagues.

They need to sort it fast because customers won't wait whilst the competition gets stronger. I've already held off buying the iPhone 6 simply because I don't fancy taking the risk of staying with Apple for another 2 years whilst I wait for my contract to expire.

The company I love is dying from within; the cracks are beginning to show and I fear that this is only the start of it. Maybe it is simply a case of they have taken on too much or maybe the yearly updates are beginning to result in a lapse of software quality testing. Or maybe it's the obvious one, they are simply too focused on the bottom line that they refuse to hire enough QAs and software developers. The Apple I fell in love with was the Apple that focused on only a handful of products, but making sure each one was perfect.

As a consumer, my patience is wearing thin and if this system doesn't get sorted soon, I for one, will be gone along with the passion I once had for Apple.

Edit: As a side note, I could never complain about the hardware; I truly do find it fantastic. Do I wish they would stop making things so thin and focus on improving battery life (so that I can actually get a whole day usage out of it) yes, I do, but maybe that's just me. Though I wouldn't mind if they sold both a thin and thick version of certain products as never once have I ever heard 'Oh my iPhone 5 is too thick'. The issues I have are entirely software related.

So you are recommending them less and less. I'm recommending them more and more, so I guess the universe is balanced.

 

[crashoverride77]

Well said. I've personally spent over $1000 each on a couple of Windows laptops before finally coming over to the Mac. The used 2011 MBP that I purchased for $850 has outlasted and outperformed any of those laptops going on over 3 years now. Usually my Windows laptops would conveniently start to have problems right around the time the 1 year warranty was set to expire. Despite them having very good specs.

Similar experience with the Android phones I've tried. Just sloppy and inefficient. Just about every time I tried to use one on a regular basis it eventually had problems of some sort that made it less reliable than an iPhone.

But the deniers would tell you people are only paying more for Apple products for the logo. No I'm paying more for the reliability and quality. In the long run I've actually found Macs to be cheaper than PCs of similar specs due to how long they last, less maintenance they require, and their much higher resale value. It's a similar situation with the Iphone.

That is exactly right. Im not paying for the apple logo either, im paying for the build quality, Ecosystem and their amazing costumer service. I had plenty of windows laptops to know I can never go back. Just ask my old premium HP Laptop that cost £1500 new, overheated, started falling apart and had a resale value of £120 after 3-4 years .
People love to just ignore the resale value as you mentioned. Apple products keep their value amazingly well, mainly because they are so well made. Have a look at this 11 inch mac book air from 2011 that still sells for £500-700, thats fu...g incredible. http://www.amazon.co.uk/Apple-MacBo...=1413548181&sr=8-9&keywords=mac+book+air+2011

I guess when a company is doing so well, with people loving their products (see iphone 6/6Plus sales) the competition/android fans have to dig deep. I heard all the "their software these days is sloppy etc" but stating their build quality is junk is something new even to me..

 

[nando87]

Apple sells expensive software and hardware and use buyers as beta testers for their operative systems, more than anyone else (free operative systems apart). But even so, most of their buyers defend them and everything, is kind of strange. The hardware, I've to say, is expensive but it's very well made although it uses to lack power, well designed, and the customer service is superlative.

The fact is that the best desktop OS is Windows, call it Windows 8.1, and it has been like that since windows 95, PERIOD. And the best mobile OS if you are not very old, a child or stupid, is probably windows phone. But the desktop OS lacks its own proprietary high quality hardware (surface apart) and windows phone has a relatively small app store. BUT the thing that Microsoft does really bad (and Apple really well) is, as all we know, marketing and customer service.

Apple software is and always has been mostly bad in general.

No news here.