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Where is Cinder?

frifra said:
Well, actually I would say you have come to the wrong neighbourhood to ask ;).
Because here are all those people who invested in this company and backed them to get the product alive and took a risk. And there were many things which went wrong. Delays are normal but not the lack of communication and clearly false statements.

You cannot "back" them anymore. But if everything goes according to plan, you can buy the SP from amazon.com starting September 21st.

It looks like people like you, who did not take a risk, will be able to get the SP quicker than those who backed them to make the product become reality. We were promised to get the SP weeks ago shipped by EMS (Express Shipping). After "weired" excuses - holidays in China, problems at EMS... - everything is now being shipped with China Post (slow and cheap). Nobody has their SP yet.

I would be careful if they already treat their backers like that. Order when you can, but don't expect service afterwards or them to keep their promise.
I always hoped for the better, but by the time they were shipping with China Post and not even reacting to related questions, I lost hope.

But of course while we all waited for the packaging and shipment and what not, they had the time to create two different/other screen protectors and go to fairs like the IFA in Berlin. I almost believe that the one person we saw on the picture packing the Cinders, was the only one putting everything together.
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frifra said:
Well, actually I would say you have come to the wrong neighbourhood to ask ;).
Because here are all those people who invested in this company and backed them to get the product alive and took a risk. And there were many things which went wrong. Delays are normal but not the lack of communication and clearly false statements.

You cannot "back" them anymore. But if everything goes according to plan, you can buy the SP from amazon.com starting September 21st.

It looks like people like you, who did not take a risk, will be able to get the SP quicker than those who backed them to make the product become reality. We were promised to get the SP weeks ago shipped by EMS (Express Shipping). After "weired" excuses - holidays in China, problems at EMS... - everything is now being shipped with China Post (slow and cheap). Nobody has their SP yet.

I would be careful if they already treat their backers like that. Order when you can, but don't expect service afterwards or them to keep their promise.
I always hoped for the better, but by the time they were shipping with China Post and not even reacting to related questions, I lost hope.

But of course while we all waited for the packaging and shipment and what not, they had the time to create two different/other screen protectors and go to fairs like the IFA in Berlin. I almost believe that the one person we saw on the picture packing the Cinders, was the only one putting everything together.
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Thanks Frifra for the info!
I'll keep an eye out on amazon for the SP. Fingers crossed you all get yours soon.

I find it odd that the company is being so shady.
 
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Six8 said:
I didn't back them and won't be ordering from amazon either. I don't deal with ****** companies
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Yeah it is the same with me, saying that I don't use screen protectors or even cases now.
 
Six8 said:
I didn't back them and won't be ordering from amazon either. I don't deal with ****** companies
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I emailed them as I don't use amazon and asked if I could pay via paypal and do via email and they said to me they could
 
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Polaroid said:
I emailed them as I don't use amazon and asked if I could pay via paypal and do via email and they said to me they could
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So, does that mean you could buy it now? Immediately? Where would they ship from?

UPDATE FROM CUPERT (via IGG comments)

Cupert Technology

We just received confirmation that all non-US will work correctly thursday morning Bejing time.
All US are now also trackable via EMS and USPS.
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First it was Wednesday morning, now Thursday morning. Now it is for sure that it will not arrive before products from Amazon.com.
WHAT A JOKE!
 
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frifra said:
You will get yours next tuesday, along with ~30 other backers who did not receive a tracking number yet for various reasons. But only if you already contacted Cupert about it.
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So I emailed them with an extremely polite and some what ass kissing email. They responded IMEDDIATELY and said thank you for being so polite. So it looks like there's the issue people are having. They're probably sending rude emails to them and that's why they aren't getting responses. Maybe, I don't know.
 
DashSatan said:
So I emailed them with an extremely polite and some what ass kissing email. They responded IMEDDIATELY and said thank you for being so polite. So it looks like there's the issue people are having. They're probably sending rude emails to them and that's why they aren't getting responses. Maybe, I don't know.
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Well, they (Cupert) answered in a really rude way to OP charis1113. He has posted his message here. And there are comments on the IGG page only asking why they are now shipping it with China Post etc. And there have been normal and kind questions before and they did not update nor write anything. It's not that everybody wrote in a rude way and they refused to answer.


The main problem is, that they had excuses which cannot be true (EMS etc.) and now shipping with China Post and letting their backers receive the product later than anybody else. And this without even mentioning that they are using China Post. They promised EMS.

How much would you trust somebody who breaks his promises again and does not even say why or what is going on?
 
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frifra said:
Well, they (Cupert) answered in a really rude way to OP charis1113. He has posted his message here. And there are comments on the IGG page only asking why they are now shipping it with China Post etc. And there have been normal and kind questions before and they did not update nor write anything. It's not that everybody wrote in a rude way and they refused to answer.


The main problem is, that they had excuses which cannot be true (EMS etc.) and now shipping with China Post and letting their backers receive the product later than anybody else. And this without even mentioning that they are using China Post. They promised EMS.

How much would you trust somebody who breaks his promises again and does not even say why or what is going on?
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Maybe they're bipolar then? Haha
 
DashSatan said:
I just told them I hadn't received my tracking number and wondered when I would. They said they'll get it to me as soon as possible and weren't sure why I didn't get one.
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The same answer my friend got around 2 weeks ago. At the time they said next week, then another week and recently they said a shipping number will be assigned next tuesday.
I guess you are in the same last batch.

Ordering from Amazon is probably quicker for you ;).
 
frifra said:
The same answer my friend got around 2 weeks ago. At the time they said next week, then another week and recently they said a shipping number will be assigned next tuesday.
I guess you are in the same last batch.

Ordering from Amazon is probably quicker for you ;).
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Why must you make me cry? :( hahah I figure as much
 
Anyone know if it'll be Prime on Amazon?
edit: Ahh it will be, they said in a comment on their facebook
 
How the tables have turned:

Maybe you remember what kind of rude answer OP got when he asked Cupert (Cinder) for a refund at the end of August via Facebook.

Charis1113:
Hi, I want a refund because I switched to a new phone already. And I dun think you can deliver the perfect SP within August. You broke the promise first, so can I have my money back? thanks!

Cupert (Cinder):
Sure. We dont need that kind of support anyway. You dont support us, you just want a cheap product knowing nothing about crowdfunding.
Our pleasure to refund you. Send a mail through indiegogo to us. Thanks

Charis1113:
wow, so you reply me real quick. Why not give your backers an update? HUH?
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Now who is cheap, sending everything with China Post instead of EMS?
Any answer from CUPERT referring to choice of the slowest shipping option? - No (or not yet).

By the way: @Charis113
Did you get your refund yet? You asked around 3 weeks before they actually shipped it.
 
I don't trust crowdfunders too much tbh - having a bad time with YUFU stylus from Jon if any of you are aware of the issue haha.
 
I asked cupert via their website if I will be receiving both screen protectors in one box. They claim yes. This should be fun.

On another note, my package is now able to be tracked via USPS website and shows it was processed through a sorting center in ZHENGZHOU. The Shipping method shows as
  • First-Class Package International Service (International Letter)
My tracking number is LS....CN
 
Candurin said:
I asked cupert via their website if I will be receiving both screen protectors in one box. They claim yes. This should be fun.

On another note, my package is now able to be tracked via USPS website and shows it was processed through a sorting center in ZHENGZHOU. The Shipping method shows as
  • First-Class Package International Service (International Letter)
My tracking number is LS....CN
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Except that it only sounds fancy "first class ..." - that is just a name from USPS not China Post. Track it on 17track and you will see no first class ;). You are one of the backers from the US, thats why tracking shows at all. «L» - Airmail E-packet (less than 2 kg), no express shipping.

Everybody else who is not from the US has no working tracking yet :).

EDIT: If you ordered 2 SP, did you pay shipping twice?
 
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Paid for Cinder July 7th and never received a tracking number. Just got an email after multiple requests for status and am now told I'm in "batch 3". This company is a joke. :/
 
Batch "2" (non USA) is still not working. They said tracking would work days ago, then wednesday (16th. of Sept.) morning Beijing time, then thursday (17th of Sept.) morning Beijing time, then thursday, now it's friday in Beijing and still nothing. I guess soon holidays in China will come up again and then this will be the reason. How many weeks ago did they say "everything was picked up by EMS"?

EDIT: Found it -> more than 2 weeks ago (17 days).

-----------------------------------------------------------------------
No page can track my number, not 17track, not the page from EMS.
Now I tried: http://track-chinapost.com/
It states: "No shipping record in old database."

Then I click on "Please try to track in New China Post database"

And then it states the following: "XXXXXXXXXXX is invalid Number! China Post has not received this parcel."

By now I am starting to wonder if they did still not ship them or if the shipped them even without tracking.
 
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travis333 said:
My tracking number is now working in the usps system.
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For US based backers it should already work since 2 days over www.17track.net.

The problem is that non-US based backer's tracking numbers don't work at all yet.

-------------------------------------
So that's how they call it when backer's get their products later (and maybe even more expensive due to custom charges) than regular customers. "The Cinder Experience"

When all of this is over, don't forget to follow what is written on the Indiegogo page for backers:

CINDER FAN
Spread The Cinder experience to the world!
We will keep you updated on the latest status of CINDER.
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