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Wi-Fi Router Issue Fix Coming For LG's UltraFine 27-inch 5K Display

filmak said:
Low quality strikes back...
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This comment sounds rather silly.

Why? Not only the fact that Apple sells them is important, the other fact that
From:
https://www.macrumors.com/2016/10/27/apple-4k-5k-lg-displays-new-macbook-pro/

...Apple announced that it has teamed up with LG to create 4K and 5K UltraFine Displays specifically designed to work with the new 13 and 15-inch MacBook Pro models...
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is also important.

It is a problem created by Apple.
 
69Mustang said:
They **** things up just like Apple, Google, Samsung, Microsoft, Ford, Toyota, Honda, Ikea, etc. All companies make mistakes... cuz people. How they respond to the mistake is what's important.
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You don't have experience in the electronics business do you ? EMC testing and relevant shielding is really a pretty basic thing. And we talk about LG and not about a cheap ass sweatshop company producing iPhone fakes in Guangdong. We talk about a premium product from a renowned company.

Also regarding EMC testing very little exceptions apply (in the US and Europe) when you are not required to test (for ex. the low voltage directive / LVD). But I don't see any of these exceptions applicable for a computer display intended for normal end consumers.
 
M2M said:
You don't have experience in the electronics business do you ? EMC testing and relevant shielding is really a pretty basic thing. And we talk about LG and not about a cheap ass sweatshop company producing iPhone fakes in Guangdong. We talk about a premium product from a renowned company.

Also regarding EMC testing very little exceptions apply (in the US and Europe) when you are not required to test (for ex. the low voltage directive / LVD). But I don't see any of these exceptions applicable for a computer display intended for normal end consumers.
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Whether or not I have experience in electronics is completely irrelevant. The point is companies make errors all the time. Every company I listed in my quote is a premium company that makes premium products, yet they still make mistakes like LG. They're correcting the mistake and making customers whole. Until the customer is whole, they can simply move the monitor or router 7 feet away from each other. In the pantheon of mistakes, this amounts to spilled salt.
 
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Kaibelf said:
1. Apple doesn't stay in spaces that aren't making money and growing, just like any sensible business.
2. Apple didn't make this product, so it's ridiculous to hold them responsible any more than it is to hold Ford responsible for a flat tire from Goodyear.
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They decided to give LG good promotion for the monitor, so I say they should have done their research.
 
Just more set backs .. That's all it is. It's easy to blame on the receiving end, even I do it
 
M2M said:
You don't have experience in the electronics business do you ? EMC testing and relevant shielding is really a pretty basic thing. And we talk about LG and not about a cheap ass sweatshop company producing iPhone fakes in Guangdong. We talk about a premium product from a renowned company.

Also regarding EMC testing very little exceptions apply (in the US and Europe) when you are not required to test (for ex. the low voltage directive / LVD). But I don't see any of these exceptions applicable for a computer display intended for normal end consumers.
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You make an interesting argument. However, that wasn't what 69Mustang was referring to. Companies make inadvertent mistakes. In the technological world, the possibilities are endless what can go awry. In this case, the shielding issue is minute compared to other major issues. LG is just one of the players who make mistakes. I don't think I need to list any other competitors who have their issues with products, otherwise this post would equate to being pages long. You get the point.
 
I saw these in the Apple store for the first time today. I was surprised how low-quality they are. They felt plastic-y and jiggled on the suspending arm in a cheap way.
 
Zirel said:
Apple users getting a taste of the PC world...

Except if it wasn't the "monitor sold by Apple", it would never get "semi-recalled".
[doublepost=1486145759][/doublepost]

Dear @VulchR

It's LG, not Apple. Thanx, bye.
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Don't kid yourself... These are apple problems through and through. Nothing to do with PC
 
M2M said:
Also regarding EMC testing very little exceptions apply (in the US and Europe) when you are not required to test (for ex. the low voltage directive / LVD). But I don't see any of these exceptions applicable for a computer display intended for normal end consumers.
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There's no requirement in the US to test for immunity for consumer electronics. The EU immunity standard, EN 61000-6-1 stops at 1 GHz anyway, so it would not cover WiFi.
 
konqerror said:
There's no requirement in the US to test for immunity for consumer electronics. The EU immunity standard, EN 61000-6-1 stops at 1 GHz anyway, so it would not cover WiFi.
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FCC Part 15 Subpart A? devices .... must accept interference from other sources.

But I agree FCC is rather lenient even though they can stop sales of a device if they deem necessary.
 
inmotionnow said:
For anyone in Canada, I tried chatting with LG and they weren't exactly helpful. I live in downtown Toronto and the nearest service centre is a 40 min drive (despite me telling the rep that I don't own a vehicle).

I was also told "The unit that you have is not even released officially by LG Canada sir. We are not officially supporting your unit yet sir. We are currently investigating right now how did they managed to sell the monitors ahead of the official launch. Right now, we are not officially supporting it, but since it's there already we are willing to have the monitors checked yet. All you need to do is to bring it to the service centre."

I'm going to try to escalate the issue further but talk about punishing your early adopters.
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[doublepost=1486179907][/doublepost]I got the same response even to register it for warranty with LG CANADA. It's a US product and LG CANADA doesn't acknowledge it. My chat rep actually told me to "Google it", then ended the session.
 
The more I look at it the more it looks like it's upside down. Who's idea was it to put a big fat bezel on the top? In terms of design I'd give this monitor a D.
 
M2M said:
Seems like tinfoil hats can be usefull finally.

On another note. How can a big company like lg **** this up ? Emc testing is pretty much standard ....
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Cost cuts, due to greed.

I said the same thing with my iPhone 7 v 6S, why is the reception inferior, all to do $$$

It's for us customers to voice our consumer rights. Big companies should be made exposed for these type of decisions where greed is put before simple functionality.
 
Stop whining. There is no more fun than packing up something as fragile as a computer monitor and taking it to Fedex/UPS to have them charge you a 3-digit number for return shipping.
 
M2M said:
FCC Part 15 Subpart A? devices .... must accept interference from other sources.

But I agree FCC is rather lenient even though they can stop sales of a device if they deem necessary.
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Nope. Had this argument on another site. You are misreading the rules. "Must accept" means you have no right to complain if something else causes a problem to you. Part 15 basically means you are borrowing other people's spectrum so you have no rights whatsoever.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Well, I guess I owe the critics an apology here. Looks like there is still a very strong case for Apple to personally have a hand in rounding out their ecosystem, not least because Apple has the resources and expertise necessary to ensure that such a product would play well with the rest of their Apple products.

A monitor malfunctioning when a router is placed near it is just embarrassing.
 
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I own this monitor, I run it from a thinkpad with quadro. I don't have any router interference. Really a very nice display.
 
Just wondering...

in the 80's and 90's , were products this bad but we didn't know about it?
I never remember buying a product back then and had a fault, no first day updates/bug fixes either.

Products/brands were either reputable or a known for low quality. Today we have to research every single product even if it is by the same manufacturer.
 
I'm still not clear if all monitors are affected or just some... because the AppleInsider article mentioned this:
In the course of testing, two of the monitors were disassembled by the team —one afflicted by the connectivity problems, and one not. AppleInsider was informed that there are no discernible engineering or shielding differences between the two, and the monitors are described as "well-put together" and sufficiently shielded, based on other monitors tested in the past.
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I have one and it has been operating flawlessly... but I'm still in the 14-day return-window... I wonder if I should return it while returning is easy and wait for the new shielding.... or should I just consider myself lucky it doesn't have a problem. But maybe the issue will crop up in the future if I rearrange my wireless things... I definitely want the display long term -- I love it.
 
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