Will Apple allow returns past 14days?

sobucky

macrumors 6502
Original poster
Oct 12, 2011
350
16
Hi all, quick question will Apple allow me to return my iphone 6 past the 14 day mark or they won't?
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
They will not. They may take care of a customer a few days past the 14 days for a defective exchange, but not a return or to upgrade or downgrade.
 

sobucky

macrumors 6502
Original poster
Oct 12, 2011
350
16
No, they won't. Why would they? And why would you ignore the clear return policy?
Well my family member brought me a extra 6+ but! she went to return it today since I brought one.. But the apple store refuse to refund her... And it has only been 3 days... She lives in another state and is going to come to where I live..so I was wondering if apple will accept it if it's like 16days or something..
 

ZBoater

macrumors G3
Jul 2, 2007
8,307
1,018
Sunny Florida
Well my family member brought me a extra 6+ but! she went to return it today since I brought one.. But the apple store refuse to refund her... And it has only been 3 days... She lives in another state and is going to come to where I live..so I was wondering if apple will accept it if it's like 16days or something..
Why did the store refuse to refund her?

No, Apple will not accept it after 16 days, so better get that refusal sorted out now.
 

D1G1T4L

macrumors 68000
Jun 26, 2007
1,707
80
Savannah, GA
Well my family member brought me a extra 6+ but! she went to return it today since I brought one.. But the apple store refuse to refund her... And it has only been 3 days... She lives in another state and is going to come to where I live..so I was wondering if apple will accept it if it's like 16days or something..
They refused to refund and it had only been 3 days? Don't think you are getting the full story.
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
Well my family member brought me a extra 6+ but! she went to return it today since I brought one.. But the apple store refuse to refund her... And it has only been 3 days... She lives in another state and is going to come to where I live..so I was wondering if apple will accept it if it's like 16days or something..
Could you elaborate why the Apple store she purchased it from wouldn't accept it for a return in just 3 days of her owning it? It won't be any difference going to another Apple store even in a different state.

But no, not 16 days, especially for a refund.
 

sobucky

macrumors 6502
Original poster
Oct 12, 2011
350
16
They refused to refund and it had only been 3 days? Don't think you are getting the full story.
My family member called me just now, and said they won't give her a refund on the original form of payment only a gift card ( the phone has not n been taking out of th box or anything)... She brought the phone full retail price ~1000... And she's in FL...travelled 1hr to a apple store for the refund.
 

shiro13

macrumors member
Sep 22, 2012
72
0
Well my family member brought me a extra 6+ but! she went to return it today since I brought one.. But the apple store refuse to refund her... And it has only been 3 days... She lives in another state and is going to come to where I live..so I was wondering if apple will accept it if it's like 16days or something..
If it's only 3 days they shouldn't refuse to give her a refund.. Why don't you return yours and take the one she bought you originally? You guys should call customer service.
 

Appl3FTW

macrumors 603
Nov 15, 2012
5,392
1,024
Something is fishy... If its only been 3 days the. She should get the full payment method refund. Dont give me the gift excuse either. I returned a gift with no receipt and they gave me a giftcard. Thats because i didnt purchase it to begin with.
 

sobucky

macrumors 6502
Original poster
Oct 12, 2011
350
16
If it's only 3 days they shouldn't refuse to give her a refund.. Why don't you return yours and take the one she bought you originally? You guys should call customer service.
She brought the silver one for me and I brought the gold, but I would like to keep my gold one( tmobile version).

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Something is fishy... If its only been 3 days the. She should get the full payment method refund. Dont give me the gift excuse either. I returned a gift with no receipt and they gave me a giftcard. Thats because i didnt purchase it to begin with.
No.. I meant they won't give her back in the form of the original payment but they only wanted to give her back the amount as a gift card which she doesn't need or want.
 

D1G1T4L

macrumors 68000
Jun 26, 2007
1,707
80
Savannah, GA
She brought the silver one for me and I brought the gold, but I would like to keep my gold one( tmobile version).

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No.. I meant they won't give her back in the form of the original payment but they only wanted to give her back the amount as a gift card which she doesn't need or want.
I would have her call Apple now and explain what the store is telling her.
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
She brought the silver one for me and I brought the gold, but I would like to keep my gold one( tmobile version).

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No.. I meant they won't give her back in the form of the original payment but they only wanted to give her back the amount as a gift card which she doesn't need or want.
Sir, I realize MR doesn't necessarily want people correcting others here but the word is BOUGHT...not BROUGHT.. You're making it confusing to understand your posts. Furthermore you're story is fishy and I'll end it here because I'm suspecting click bait.
 

D1G1T4L

macrumors 68000
Jun 26, 2007
1,707
80
Savannah, GA
Sir, I realize MR doesn't necessarily want people correcting others here but the word is BOUGHT...not BROUGHT.. You're making it confusing to understand your posts. Furthermore you're story is fishy and I'll end it here because I'm suspecting click bait.
Click bait for what? The thread?
 

eneisch

macrumors 6502a
Jul 11, 2008
649
112
Did she purchase that phone in the Apple store or online at Apple.com? If she bought it online the refund policy is that it must be returned online. If she bought it online have her call Apple and they will setup the return.
 

Appl3FTW

macrumors 603
Nov 15, 2012
5,392
1,024
She brought the silver one for me and I brought the gold, but I would like to keep my gold one( tmobile version).

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No.. I meant they won't give her back in the form of the original payment but they only wanted to give her back the amount as a gift card which she doesn't need or want.
If she purchased it card or cash it should be refunded as charge or cash... F the giftcard, go complain.
 

sobucky

macrumors 6502
Original poster
Oct 12, 2011
350
16
Did she purchase that phone in the Apple store or online at Apple.com? If she bought it online the refund policy is that it must be returned online. If she bought it online have her call Apple and they will setup the return.
She bought it from the retail store. But I told her to return the one she got so I can use that money to pay the one that I bought online. But the apple store she went to in FL won't give her back the money in the original form of payment but wants to give her a store gift card instead... The iphone is still brand new and never taken out of the box ( the clear wrapping plastic is still intact on the iphone box).
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
Click bait for what? The thread?
Uh yes. Attention. Post count. Do you have another idea? I mean, the OP's story isn't adding up. I've never known Apple to offer gift cards for refunds, especially within the first 14 days. Then the OP wants to know if Apple will take back the phone at another store in a different state on exactly the 16th day. Does that story make sense to you?
 
Last edited:

Jazper

macrumors 6502a
Jun 16, 2012
643
34
She bought it from the retail store. But I told her to return the one she got so I can use that money to pay the one that I bought online. But the apple store she went to in FL won't give her back the money in the original form of payment but wants to give her a store gift card instead... The iphone is still brand new and never taken out of the box ( the clear wrapping plastic is still intact on the iphone box).
It's still in the 14 day return policy though?
 

D1G1T4L

macrumors 68000
Jun 26, 2007
1,707
80
Savannah, GA
Uh yes. Attention. Thread count. Do you have another idea? I mean, the OP's story isn't adding up. I've never known Apple to offer gift cards for refunds, especially within the first 14 days. Then the OP wants to know if Apple will take back the phone at another store in a different state on exactly the 16th day. Does that story make sense to you?
It doesn't make sense but at the same time I know the people who work at the store are not perfect. I've ran into some odd issues myself over the years with computer and phones and always had it resolved.
 
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