Will Apple allow returns past 14days?

Discussion in 'iPhone' started by sobucky, Sep 28, 2014.

  1. sobucky macrumors 6502

    Joined:
    Oct 12, 2011
    #1
    Hi all, quick question will Apple allow me to return my iphone 6 past the 14 day mark or they won't?
     
  2. jav6454 macrumors P6

    jav6454

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    1 Geostationary Tower Plaza
    #2
    Best call Apple and ask. Anyone guess here is as best at what it is... a guess.
     
  3. ARH1956 macrumors 6502

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    Sep 12, 2007
    #3
    I don't know but why would they?
     
  4. HenryDJP macrumors 603

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    Nov 25, 2012
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    United States
    #4
    They will not. They may take care of a customer a few days past the 14 days for a defective exchange, but not a return or to upgrade or downgrade.
     
  5. ZBoater macrumors G3

    ZBoater

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    #5
    No, they won't. Why would they? And why would you ignore the clear return policy?
     
  6. sobucky thread starter macrumors 6502

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    Oct 12, 2011
    #6
    Well my family member brought me a extra 6+ but! she went to return it today since I brought one.. But the apple store refuse to refund her... And it has only been 3 days... She lives in another state and is going to come to where I live..so I was wondering if apple will accept it if it's like 16days or something..
     
  7. ZBoater macrumors G3

    ZBoater

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    #7
    Why did the store refuse to refund her?

    No, Apple will not accept it after 16 days, so better get that refusal sorted out now.
     
  8. D1G1T4L macrumors 68000

    D1G1T4L

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    Savannah, GA
    #8
    They refused to refund and it had only been 3 days? Don't think you are getting the full story.
     
  9. HenryDJP macrumors 603

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    Nov 25, 2012
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    United States
    #9
    Could you elaborate why the Apple store she purchased it from wouldn't accept it for a return in just 3 days of her owning it? It won't be any difference going to another Apple store even in a different state.

    But no, not 16 days, especially for a refund.
     
  10. sobucky thread starter macrumors 6502

    Joined:
    Oct 12, 2011
    #10
    My family member called me just now, and said they won't give her a refund on the original form of payment only a gift card ( the phone has not n been taking out of th box or anything)... She brought the phone full retail price ~1000... And she's in FL...travelled 1hr to a apple store for the refund.
     
  11. shiro13 macrumors member

    Joined:
    Sep 22, 2012
    #11
    If it's only 3 days they shouldn't refuse to give her a refund.. Why don't you return yours and take the one she bought you originally? You guys should call customer service.
     
  12. Appl3FTW macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #12
    Something is fishy... If its only been 3 days the. She should get the full payment method refund. Dont give me the gift excuse either. I returned a gift with no receipt and they gave me a giftcard. Thats because i didnt purchase it to begin with.
     
  13. sobucky thread starter macrumors 6502

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    Oct 12, 2011
    #13
    She brought the silver one for me and I brought the gold, but I would like to keep my gold one( tmobile version).

    ----------

    No.. I meant they won't give her back in the form of the original payment but they only wanted to give her back the amount as a gift card which she doesn't need or want.
     
  14. D1G1T4L macrumors 68000

    D1G1T4L

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    #14
    I would have her call Apple now and explain what the store is telling her.
     
  15. HenryDJP macrumors 603

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    Nov 25, 2012
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    United States
    #15
    Sir, I realize MR doesn't necessarily want people correcting others here but the word is BOUGHT...not BROUGHT.. You're making it confusing to understand your posts. Furthermore you're story is fishy and I'll end it here because I'm suspecting click bait.
     
  16. D1G1T4L macrumors 68000

    D1G1T4L

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    #16
    Click bait for what? The thread?
     
  17. eneisch macrumors 6502a

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    Jul 11, 2008
    #17
    Did she purchase that phone in the Apple store or online at Apple.com? If she bought it online the refund policy is that it must be returned online. If she bought it online have her call Apple and they will setup the return.
     
  18. Appl3FTW macrumors 603

    Appl3FTW

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    Nov 15, 2012
    #18
    If she purchased it card or cash it should be refunded as charge or cash... F the giftcard, go complain.
     
  19. sobucky thread starter macrumors 6502

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    Oct 12, 2011
    #19
    She bought it from the retail store. But I told her to return the one she got so I can use that money to pay the one that I bought online. But the apple store she went to in FL won't give her back the money in the original form of payment but wants to give her a store gift card instead... The iphone is still brand new and never taken out of the box ( the clear wrapping plastic is still intact on the iphone box).
     
  20. HenryDJP, Sep 28, 2014
    Last edited: Sep 28, 2014

    HenryDJP macrumors 603

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    Nov 25, 2012
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    United States
    #20
    Uh yes. Attention. Post count. Do you have another idea? I mean, the OP's story isn't adding up. I've never known Apple to offer gift cards for refunds, especially within the first 14 days. Then the OP wants to know if Apple will take back the phone at another store in a different state on exactly the 16th day. Does that story make sense to you?
     
  21. Jazper macrumors 6502a

    Joined:
    Jun 16, 2012
    #21
    Depends on the store and the issue with it. Worth a try though.
     
  22. mtneer macrumors 68020

    mtneer

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    Sep 15, 2012
  23. sobucky thread starter macrumors 6502

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    Oct 12, 2011
    #23
    She paid for it in cash.
     
  24. Jazper macrumors 6502a

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    Jun 16, 2012
    #24
    It's still in the 14 day return policy though?
     
  25. D1G1T4L macrumors 68000

    D1G1T4L

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    Location:
    Savannah, GA
    #25
    It doesn't make sense but at the same time I know the people who work at the store are not perfect. I've ran into some odd issues myself over the years with computer and phones and always had it resolved.
     

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