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Would you guys go through the hassle of returing for 1 dead pixel?
- Thread starter Kendo
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Leave the analogies to people who know what they're talking about. There are no 'nuts in the tire'.
Same for me...I feared of getting a worse ipad, exchanging doesnt guarantee a better device without flaws, therefore im keeping it. I hate playing the return game, it's a pain, it's time consuming if you have to do it more than once. I would suggest you to just enjoy your device. I don't even notice mine at all in daily use. I have to purposely go look for mine to ever notice it.
I bought 2 iPads and they both had a dead pixel...this also makes me feel MYexchange success rate wouldn't be so good.
Made a genius bar appointment in 2 hours to exchange mine. has 1 (might be two since so small) dead pixel. Plan on testing the new one right at store before I walk out. One dead pixel might be contagious so just going to exchange it now. Hate having to restore all my stuff but might as well get it over with.
I was being facetious, but the point remains - the device is supposed to work as new out of the box.
Dead pixels are annoying as hell, and apple is not in the business of selling crappy annoying hardware.
If they can't release the screen with working pixels reliably, then it should not be on sale, the tech is not ready.
Yes, I'm serious.
Do you seriously think Steve Jobs would say "oh, a couple of dead pixels on our iPads is good enough!" No, he would not.
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Jut got back from apple store. Had one dead pixel. They swapped it for a new one no questions. Guy admitted it was faulty. New wrapped iPad was opened. Tested it there and it's perfect. Two guys at genius bar said how new iPad is not as bright / Warmer than iPad 2.
Jut got back from apple store. Had one dead pixel. They swapped it for a new one no questions. Guy admitted it was faulty. New wrapped iPad was opened. Tested it there and it's perfect. Two guys at genius bar said how new iPad is not as bright / Warmer than iPad 2.
All right. Everyone throw away all your LCDs. The tech is not ready because no one has figured out how to ship tens of millions of perfect units! 99.99999968% perfect isn't enough.
While we're at it, we should probably shut down paper production, too, because no sheet of paper is exactly the specified size. Cars are done with, too, because no one can make a 200hp engine output exactly 200hp. Paint is over and done with, because color matching isn't ready--it can only match to 99.94% accuracy.
Yes, he would and he did. Apple, like all companies shipping electronics or anything else, has set standards on acceptable defect rates.
You can't build 55 million of anything perfectly, much less something with thousands of parts.
In something as complicated as an iPad, there are literally zero "perfect" ones in existence. There are just varying degrees of "near as makes no difference".
If you're bothered by something, by all means, politely ask if there's some way to fix it or exchange it, but don't pretend like you're paying for perfection. You're not. No one is. Almost no one could afford to.
Called apple told them I bought mine at best buy and have a dead pixel and cant return it at best buy since they don't have any in stock, asked what do they suggest. Rep was really cool, he made me an appointment at apple store and said that I take it in for replacement.
I exchanged mine today because of a dead pixel. It was right in the middle of the screen. Had it been a corner I probably wouldnt have bothered. But the guy at apple as really cool and got me a brand new iPad and made sure that one had no dead pixels before letting me go.
Overall it took about 20 minutes to walk out with a brand replacement.
<3
Overall it took about 20 minutes to walk out with a brand replacement.
<3
I haven't seen a dead pixel on an LCD in 5+ years.
if the failure rate is that low, then returns should be a non issue.
Congratulations? The fact that you haven't seen one obviously doesn't mean they don't exist.
The failure rate is already low, but arguing that it should be even lower without costing anything is foolish. When you reach the kind of efficiency we've already got in the industry, the cost to make further gains ramps up exponentially. To say that no one should ever ship a dead or stuck pixel, even ignoring for a moment pixels that fail after inspection that simply can't be caught, would require substantially higher prices.
Not only do you have much higher QA costs (close inspection of every single panel would slow down checking by a few orders of magnitude), but every additional one you throw out has to be billed against the ones you keep, increasing costs and decreasing volume, which then has a smaller base to amortize fixed costs, and it snowballs even further from there.
I find it amusing why others need to go into a debate about failure rates, if there is a dead pixel it means there is a defect, when there is a defect what do normal people do with defective products, exchange it to the store to get a new one, doesnt matter how many dead pixels or how low the defect rate is, a defect is a defect no amount of polishing can change that. The warranty is there, use it! Dont be a tool!
If failure rate is indeed that low then the next replacement should not have any deadpixels, if your upto the 3rd replacement and there is still a deadpixel then its not as low as everyone assumes.
If failure rate is indeed that low then the next replacement should not have any deadpixels, if your upto the 3rd replacement and there is still a deadpixel then its not as low as everyone assumes.
No dead pixels but...
The first 1 I received from Apple actually had a rip in the screen! About the size of a paper cut on your finger. I couldn't believe it. Everything was perfect except for that.
After sending it back, the next day Best Buy had a ton of them in stock so I thought why not? Lets try it again.
Everything looked fine...until there was a nice piece of dust PLUS what appeared to be a whisker in the upper right corner.
So yeah this is going back also.
Sticking with my iPad 2 which I still have to get a exchange for due to that awesome light bleeding issue.
The first 1 I received from Apple actually had a rip in the screen! About the size of a paper cut on your finger. I couldn't believe it. Everything was perfect except for that.
After sending it back, the next day Best Buy had a ton of them in stock so I thought why not? Lets try it again.
Everything looked fine...until there was a nice piece of dust PLUS what appeared to be a whisker in the upper right corner.
So yeah this is going back also.
Sticking with my iPad 2 which I still have to get a exchange for due to that awesome light bleeding issue.
I don't want to jinx it, buy my iPad 3 screen has been flawless so far. I didn't have the same luck with my iPad 2. I had a couple units with dust under the screen, and one with 3 dead pixels. I will say that I refuse to inspect this iPad for problems. Ignorance is bliss. I did check for screen bleed, not because it's something I care about, but I just wanted to know if I had any.
I usually go by the leaked Apple document from a year or two ago. They will replace for 1 dead/stuck pixel on iPhones and iPod Touches, 3 dead/stuck pixels on iPads/Macs. Of course they will bend the rules sometimes, but I'd rather wait until I KNOW they'll exchange.
I usually go by the leaked Apple document from a year or two ago. They will replace for 1 dead/stuck pixel on iPhones and iPod Touches, 3 dead/stuck pixels on iPads/Macs. Of course they will bend the rules sometimes, but I'd rather wait until I KNOW they'll exchange.
There is always a variance. Every single unit. The whole point, which you seem to be missing, is that some imperfection is normal and not defective. A defective product is one outside of established tolerance, like some of the extremely yellow panels, or one with several dead or stuck pixels.
The warranty doesn't cover a single bad pixel, which is kind of exactly the point. Like I said, if you're unhappy, and they're willing to exchange it as a courtesy, by all means, do it. But you're not entitled to it.
Even if every single unit had a stuck pixel, which they don't, that would would be a variance of 0.00000008%. You can't really get much better than that in consumer products.
Best advice given and is how I will view my one dead pixel to the side of my screen. over 3,000,000 of the pixels are perfect
This is driving me nuts! On the Retina display, one dead pixel is so small and yet now that I've spotted it, I can't stop looking at it!
I think over time I will get used to it but I can't help but think about exchanging it for another one because I spent $600 on this 32GB model.
Would most of you guys not obsess over it or would you return it? Would Apple employees make a stink because they have to exchange a model due to 1 dead pixel? I am not one of those customers who feel entitled to everything. It is actually the opposite. If they tell me they can't make the exchange, I'll end up nodding and leaving the store.
Depends on the location of the dead pixel. On the edge? Meh, who cares. Dead center? Might just exchange it then.
I believe I have on dead pixel (still not 100% sure on this) but no, I wouldn't bother returning it for just one dead pixel. Assuming it even is a dead pixel, it's so tiny that you wouldn't even notice it unless I pointed it out to you. that and you'd have to hold the iPad like 2 inches from your face in order to see it. Were it a bunch of dead pixels then, yeah, I'd return it in a heartbeat but for just one, don't think so.
I just found one on mine, too. I'm not sure what to do? I'm not sure whether to take it back or keep it. I wasn't looking for it. I was simply reading online some articles and I stumbled upon it.
I certainly don't want an iPad that would be faulty or worse than this one this one has been pretty good so far. But I'm not sure what to do? What would you do in this case?
I certainly don't want an iPad that would be faulty or worse than this one this one has been pretty good so far. But I'm not sure what to do? What would you do in this case?