iPhone XS Max XS Max range to Apple watch worse than iPhone 6.

Discussion in 'iPhone' started by windows12, Aug 9, 2019.

  1. windows12 macrumors member

    Mar 21, 2018
    This seems weird and I want to be sure that i'm not doing something wrong. So, I have an Apple watch series 3 and an iPhone 6 and I can leave the phone in my room, go down a flight of stairs and well into my garden and I still get notifications and calls. On the other hand, my girlfriend has a XS Max and a Series 4 and she loses reception the moment she goes down the flight of stairs, even if the phone is right at the top, so it doesn't seem to have a range of more than 15 meters (50 feet).

    Is this normal?
  2. KarimLeVallois macrumors 68020


    Feb 22, 2014
    Is yours connected to the WiFi and using that instead of the Bluetooth?
  3. cynics macrumors G4

    Jan 8, 2012
    There is a few reasons this might be happening.

    Doe she both have wifi on? The Apple Watch will transition to wifi when out of range of the iPhones bluetooth. Bluetooth range can vary quite a bit on numerous conditions but 30-50 feet and you are doing good. Performance and feature set can be unaffected if your Apple Watch is on Wi-fi.

    Does she have Wi-Fi calling for other devices turned on in the iPhone settings (Settings > Phone > Add Wi-Fi Calling for Other Devices)? And in the Apple Watch settings on the iPhone (Watch app > Phone > Wi-Fi Calling)?

    Do you both have the same cellular provider? Not all carriers support wifi calling from iCloud devices. You can see what features her carrier supports here, https://support.apple.com/en-us/HT204039 . Also make sure your emergency address has been input on the iPhone (Settings > iPhone > Wi-Fi Calling > Update Emergency Address). A carrier needs that information for emergency services when calling over Wi-Fi.

    Also verify she is signed into her Apple ID in the Watch app on the iPhone (Watch > General > Apple ID).
  4. windows12 thread starter macrumors member

    Mar 21, 2018
    Both are connected to WiFi and both phones also have bluetooth on.
  5. windows12 thread starter macrumors member

    Mar 21, 2018
    I've looked at all you mentioned, thank you. Everything seems to be correctly set up, and we both have the same carrier.
  6. cynics macrumors G4

    Jan 8, 2012
    Long shot but have your restarted both devices? Does she have any other devices she can take phone calls or text on, Mac, iPad?
  7. now i see it macrumors 68040

    Jan 2, 2002
    Bluetooth (poor connectivity) issues with the Max are documented in a very long thread on this forum
  8. fastbagger macrumors regular


    May 13, 2015
    Yup another reason I turned my 8 plus back on due to poor reception of Xs max. Such a dud.

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7 August 9, 2019