So yesterday I was in the Mapple store (about an iPhone problem) and I got to talking to the "genius'" about the MBP 17". I figured I would relay some of the information I got. First of all, I had to get myself away from the uber fanboy who wouldn't leave me along (see end of post for this story). I then talked to another employee about the display being dimmer and his response was, "Ya, when they first came in they were pretty dark. I'm not sure why, but the "marketing guys" came in and calibrated it or something and now it's the same...so they must have some strange out of the box setting." I also asked him about the policy on dead pixels and he said it was covered, to just bring it back in. I asked him what happened in the event my MBP isn't working, but it's simply a part that needs replacing (logic board, HD, monitor). He said that I could take my notebook home while they order the part, and then bring it in to get it replaced so I wouldn't be without a computer for days. I asked him about the (9c98 or 9c99) monitors and he had no idea what I was talking about, or how to find out. I asked him if he had heard of any of the graphical issues people have been talking about and he said he hadn't heard a thing. So, take that how you will, but those are the answers I got. ________________________ Mapple "Genius" As this is really my first time actually interacting with people at the Mapple store, I was curious to see how it would go. Being a weekday it was nice to be able to browse around without all the customers buzzing around drooling on everything. I was sitting there playing around with a MBP 17" Uni when an employee came up to me and asked if I needed help. I told him I had ordered one and it was coming in the mail, so I was just messing around with it. He started in with, "Well, may I ask you a few questions?" to which I replied of course.... He went on to try and up sell me on anything and everything he could think of from cables, to Mobile Me, to everything.... When I told him that I was good, he said, "Well, it looks like you've thought about everything then haven't you!" I could tell he was getting a little cranky with me because I wasn't biting with his super amazing Mapple sales technique, and so he switched gears and started explaining how many amazing things the MBP could do that apparently my Vista machine can't. "You'll never have a problem syncing your iPhone again, how cool is that!?" And my reply was, "I have never had an issue..." He then went on to say, "Well, did you know that you can back up your HD onto 20 gigs of online space with Timewarp (or whatever the hell he called it)...you can't do that with your PC I bet!" So which I replied, "I am a web designer, I have Gigs and Gigs of space I could use to back up if I wanted....that's cool though." At this point he kept going off on how the Mapple was so amazing, and how I should get some more accessories...I finally said, as politely as I could, "I'm sorry, but I just spent $3200 on this very notebook, I think I'm good for now." I could tell he was gearing up for another sales pitch, but my name was called for my apt. and I was saved....Do those guys work on commission, or do they get HJobs from Steve if they sell a certain amount. I hate high pressure sales combined with fanboy mentality!!