Then purchase it without selecting a carrier and take the $30 penalty. That’s your choice!
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Carrier Your T-Mobile account is not supported on apple.com
- Thread starter auser1
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No - and stop apologizing for corporations and their mistakes. Take this hit take that hit - no - we make good faith deals and enroll in programs that they offer, they need to honor their side too. The whole reason to get the iPhone through apple was to avoid buying it from t-mobile because their upgrade and jump program was worse, every year there was some problem - All we do is take the hit and that’s not ok.
They need to make the process easy and more importantly make sure it works.
Still same error for me. So I don't know what the freaking issue is. But T-Mobile/Apple act like its all good. Well its not?! LOL
It’s such a first world problem but it’s super frustrating. I wish the error wasn’t so vague and it could be easily identified by anyway. At this rate, probably going to be late to preorders.
I won't be buying it if that case. I have pre-ordered every iPhone since the 6s. So since I'm getting nowhere with Apple or T-Mobile. I'm good with my 12 Pro for another year. T-Mobile is like, With all the issues your having with Apple, Just buy it with us. I'm not gonna pay $550 down.It’s such a first world problem but it’s super frustrating. I wish the error wasn’t so vague and it could be easily identified by anyway. At this rate, probably going to be late to preorders.
The phone rep I just spoke too, was the worst. She said anyone doing IUP isn't able to pre-register and can't until tomorrow.
I said this makes no sense based on what the site said. She said the site doesn't state you can currently do it with IUP. So she doesn't know where I'm getting information, but she said all the information is on Apple.com
I said this makes no sense based on what the site said. She said the site doesn't state you can currently do it with IUP. So she doesn't know where I'm getting information, but she said all the information is on Apple.com
Sounds like the person who was telling me yesterday how preorders don’t start until Friday.
I can’t even see my plan details through T-Mobile. It tells me my plan is unknown and I get blank request timeout pages.
And then this one:
geezus, who writes this mobile phone stuff?, the grammar is terrible and it is meant to have come from a professional company!!??
I had a rep who tried to do an dummy order for me over the phone, and apparently got locked out of sending me a one time pin. Since I did it too many times. smh
I preordered this morning and had no problem at all. I was on the old ONE plan ($70/month) and switched to Magenta Max 55+ ($65/month) a few weeks ago, partially to get another year of free Apple TV+.
T-Mobile only solution for me now is to use an different payment method. Even if that works, Which I'm not doing. Why should I be forced to do that? This is nonsense, and rep after rep don't seem to know the answer. One rep transferred me to Citizen Ones. Another blamed T-Mobile again. Which sucks. May just skip this launch.
Supposed to be getting an call back regarding my issue.
Edit: Rep called me, then after explaining my issue again, the call got disconnected. Been waiting 20mins for her to recall, and nothing.
Supposed to be getting an call back regarding my issue.
Edit: Rep called me, then after explaining my issue again, the call got disconnected. Been waiting 20mins for her to recall, and nothing.
Anyone with the loan pre-approval error figured out a solution? I’ve been on the phone with T-Mobile and Apple for almost an hour.
I did another enrollment with my parents account for iup just now and it all went through, they are on an essentials plan. I definitely think it has to do with the account type thing. You tried to get that changed?
I'm on an select choice plan. Can I sign up using my parents T-Mobile account?
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So was I. A rep changed me from “individual / sole proprietor” to “individual / regular” yesterday, which apparently also required them to change my plan to Magenta.
I went from the “account not supported error” to “there’s an issue with your mobile number” lol.
Just got off the phone with Apple, the guy asked his supervisor and basically said they were aware of the issue especially with TMO customers and they were working on it. And asked that we try again later.
We have a bit under 8 hours to get pre-approved. So will see. And if it doesn’t work by 9p PT, I’m not confident it will work at 5a tomorrow morning when the systems are gonna be getting hit even harder then.
We have a bit under 8 hours to get pre-approved. So will see. And if it doesn’t work by 9p PT, I’m not confident it will work at 5a tomorrow morning when the systems are gonna be getting hit even harder then.
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Sounds like there are 2 issues, the account types that allowed IUP, which they fixed yesterday by adding a ton more account types. And now this error is when they try to preapprove the loan and they need to hit T-Mobile to verify something else, and that is either erroring out or timing out. I was told they were looking into it.
But what happens if I try my Parents T-Mobile account? Will I have any major issues?