Carrier Your T-Mobile account is not supported on apple.com

[TechOnThe.]

Spoke with T-Force. The agent told me that they are aware of the issue for most T-Mo accounts and said that a fix is in sight. He himself is currently in the same boat as he has an employee account and cannot complete the pre-order.

This is super frustrating because there's no official timeline on the issue.

The only news I got from T-Mo was that because I got the 12 pro-max at launch (October 2021) I have only completed 11 payments. I went through citizens one last night and quickly made a telephone payment to get that 12th month completed last night, but I guess that this isn't the issue because all of us are going through these errors.

This is great to hear. Hopefully it’s fixed by tomorrow.

 

[iNICK20]

Has anyone received this message? I receive it once I’m on the loan step. View attachment 1832352

Been getting this error since yesterday. Apple keeps blaming T-Mobile. T-Mobile is telling me wth. Your account is fine.

 

[bskiba101]

Been getting this error since yesterday. Apple keeps blaming T-Mobile. T-Mobile is telling me wth. Your account is fine.

This entire situation is such a mess, I hope it's ready tomorrow.

 

[iNICK20]

This entire situation is such a mess, I hope it's ready tomorrow.

Doesn't seem like it, T-Mobile wants to know why Apple is blaming them. Apple said don't blame us.

 

[bskiba101]

Doesn't seem like it, T-Mobile wants to know why Apple is blaming them. Apple said don't blame us.

Yup seems like a blaming game between the two. I hope that the T-Force agents are actually serious about the engineering team working on this. I am not even going to bother trying to pre-authorize IUP until I see some people on this thread say it worked haah

 

[iNICK20]

Yup seems like a blaming game between the two. I hope that the T-Force agents are actually serious about the engineering team working on this. I am not even going to bother trying to pre-authorize IUP until I see some people on this thread say it worked haah

First time I'm doing this with IUP. So I'm sorta dumb founded at this. I'm on a Select Choice plan.

 

[bskiba101]

First time I'm doing this with IUP. So I'm sorta dumb founded at this. I'm on a Select Choice plan.

Have done 2 IUP's in the past, no issues over the past 2 years. Crazy that this is happening. Fingers Crossed!

 

[auser1]

Okay, got it fixed. Same thing as others have noted, account was individual-GSA, a twitter rep changed it to individual regular and I was able to preorder right away.

 

[iNICK20]

Have done 2 IUP's in the past, no issues over the past 2 years. Crazy that this is happening. Fingers Crossed!

Just spoke to an Apple rep who kept telling me no point, since I can't pre-order until Friday. So I said how do I know if this will work then? He said guess you'll have to find out won't you?

 

[bskiba101]

Just spoke to an Apple rep who kept telling me no point, since I can't pre-order until Friday. So I said how do I know if this will work then? He said guess you'll have to find out won't you?

Yikes!!

 

[jtrue28]

First time I'm doing this with IUP. So I'm sorta dumb founded at this. I'm on a Select Choice plan.

Not sure that it matters what plan you are on. All about the super secret “account type”.

 

[bskiba101]

Not sure that it matters what plan you are on. All about the super secret “account type”.

I am so tired of this, I might just keep the 12PMax and call it a day.

 

[RotaryP7]

Spoke with T-Force. The agent told me that they are aware of the issue for most T-Mo accounts and said that a fix is in sight. He himself is currently in the same boat as he has an employee account and cannot complete the pre-order.

This is super frustrating because there's no official timeline on the issue.

The only news I got from T-Mo was that because I got the 12 pro-max at launch (October 2021) I have only completed 11 payments. I went through citizens one last night and quickly made a telephone payment to get that 12th month completed last night, but I guess that this isn't the issue because all of us are going through these errors.

I hope. I’m like him, employee account.

 

[cferra]

From my experience “global partner” reps just read from a script, I don’t know the secret sauce on how to get someone from Virginia - every time I called from my phone I got a global partner. When my dad called from his phone, he got Virginia - with people who were willing to exercise their ability to think off script.

 

[Jordan19s]

So mine finally worked! After all the messages saying this t-mobile account isn’t supported, which I have a T-mobile employee account . Something just said try it again for the 100th time & it was spinning for maybe 45 seconds then it said we can proceed, but there’s something you should know.It gave me that message which I attached then said I’m ready for the pre order on 9/17. So yes T-mobile customers can still be apart of the program & it’s no need to change your plans!!

 

[jtrue28]

BOOM!!!! Thank you!! ^

 

[madjzo]

So mine finally worked! After all the messages saying this t-mobile account isn’t supported, which I have a T-mobile employee account . Something just said try it again for the 100th time & it was spinning for maybe 45 seconds then it said we can proceed, but there’s something you should know.It gave me that message which I attached then said I’m ready for the pre order on 9/17. So yes T-mobile customers can still be apart of the program & it’s no need to change your plans!!

I can confirm this just happened to me now! It went through, I suppose they are in the process of fixing this situation on the back end. Keep trying all!!

 

[ctbaz]

Yup it’s working now

 

[bskiba101]

It's working! Go before it breaks down again yall

 

[iNICK20]

Not sure that it matters what plan you are on. All about the super secret “account type”.

Select Choice. Which is an cheaper version of Simple Choice.

 

[a.y.n]

I got one step closer lol.

 

[bskiba101]

I got one step closer lol.

Try again; mine went through after that.

Keep us posted

 

[iNICK20]

I got one step closer lol.

Same Error, I been getting all day since yesterday.

 

[iNICK20]

Try again; mine went through after that.

Keep us posted

Just got it again. No luck. I'm shook on what to do now....

 

[a.y.n]

Try again; mine went through after that.

Keep us posted

No joy. Will try again later. They’re probably getting slammed now the flood gate opened.