Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

zaggsparq

Like I would buy anything from ZAGG again, after their Zaggsparq fiasco.

I purchased two Zaggsparq's back in December, used them for a short while before they started having problems. After several warranty replacements ZAGG finally admitted to an issue. Now here we are almost at the end of April and I still don't have what I paid for.

ZAGG could offer me a 90% off coupon and I wouldn't buy anything from them again!
 
End of the month coming and yet still no news from Zagg about the replacements. Anyone got any updates from them?
 
No word yet, I have emailed them haven't received a reply back. Bet you they will say we have to wait until the end of May.
 
seems like it. I am also waiting for a reply.

Saw a comment in another site that they are delaying it by another 2 weeks. Mid May this time.
 
tm.chen said:
Saw a comment in another site that they are delaying it by another 2 weeks. Mid May this time.
Click to expand...
Are you freaking kidding me? I am about ready to ask for my money back and buy something else!
 
In regards to your e-mail, we are expecting to have the ZAGGsparq 2.0 in stock in mid to late May. I do apologize for the delay as this has taken much longer than we would have liked it to. As soon as we have the ZAGGsparq 2.0 in stock we will be shipping one out to you along with your free gift.


And they have spoken
 
So I got an email from ZAGG offering me a 20% discount on my next purchase with them, due to all the trouble with the Zaggsparq. I declined, then they came back and offered a 50% discount.

Apparently they didn't get it when I explained that because of the Zaggsparq issue and all the delays, that I am not interested one bit in buying anything more from them.
 
at least you got an offer from them. I only got their standard reply about further delays.
 
Called Zagg this morning

The persons I spoke to said they have the new version in-house and are testing them. They said it will be mid-May until they are sent out.

Would you say the probability of further delays is 95%, 99% or 100%?

Yet another business trip comes and goes without a working zaggsparq...
 
rem524 said:
The persons I spoke to said they have the new version in-house and are testing them.
Click to expand...
Hopefully they test them better than they did with the first one. But at this point I don't trust anything Zagg says. They have lied to me during this whole Zaggsparq issue and their reputation is damaged beyond repair in my eyes. I just want what I paid for and then I will be on my way.
 
ZAGG is now showing the new Zaggsparq 2.0 as being available, yet I didn't get an email from them. I thought they were supposed to email me after I signed up telling then to do so?

I love how they call it the Zaggsparq 2.0 as if there was a design change, when all they did was fix a problem that made it defective. You think that they would have at least added the ability of the device to let us know when it is done charging itself, instead of making us time it.

Friggin ZAGG! :mad:
 
It's finally here!!!!

After 3.5 months of waiting, I finally received the Zaggsparq 2.0 today. In fact, it's on the charger as I type. The free gift was a pair of ZaggBuds

1 ZAGGsparq 2.0
1 ZAGGbuds (Orange/Blue no mic)

Both items were sent FedEx and arrived in 2 days.

The Zaggbuds are nice although the left speaker has an annoying crackling sound which occurs even when NOT plugged in. I imagine, on the inside of the speaker, there some tiny piece of plastic which crinkles during movement. It's not a problem with the sound quality itself, just the movement of the bud while in the ear. I replaced the rubber adapter with a foam adapter (which was included) and the same problem occurred. I wore the left speaker in my right ear and heard the same noise. I swapped the right adapter with the left adapter and the crinkling still existed.

The Zagg.com website does not give me an option to exchange the Zaggbuds (or the Zaggsparq for that matter), so I'll need to call them (for the 8th time) on Monday.

Hopefully, the Zaggsparq 2.0 will work as advertised and I won't need to exchange that one too...
 
dlp1000,

You got one already and received a free gift? I returned my defective Zaggsparq's back in January and still don't have replacements.

I'm not surprised that the Zaggbuds they sent you are defective, as ZAGG seems to only make defective stuff.
 
You guys waited too long and were too patient.

You all should have returned the units for a refund and been done with them.

And as free gifts go....I would have preferred a partial refund( or at least my choice of buds)
 
I just spoke with ZAGG on the phone and they said my Zaggsparq's should be shipped out next week. I stressed to them that I have been waiting since January and they replied, "thanks for your patience".

Really ZAGG.....that's it....really? At the very least I thought they would ship my units overnight.

Anyone ever considering buying from ZAGG, my suggestion is to stay away!
 
Just received my return envelope

tm.chen said:
Here is my latest email from them when I asked for the return envelopes.

I do apologize for any inconvenience as we would not be needing you to turn in your defective ZAGGsparq. We have also changed the shipping time for the ZAGGsparq 2.0. We will go ahead and mail you one at the beginning of late April. Again I do apologize for any inconvenience and if you have any questions or concerns, feel free to contact us again.
Click to expand...

Did they actually let you keep you defective one and still receive v2.0 + whatever 'gift' they are going to give? That doesn't make sense since they probably need the unit to confirm, in order to send the replacement. You're lucky, if they let you keep it (and if it still somewhat works).

Well, that's interesting that you got that email because back in FEB when a I got an email stating their apology & their offer to replace ZAGGsparq, I called the following week to apply for the return envelope. I waited and nothing came.

Finally, I called again around late APR and they said something about they saw the record of the envelope request. This has been 2 months (???) and I didn't get anything in the mail. Then they re-sent the order of the return envelope. They told me they should be start shipping the new units in two weeks (I see that someone just received the replacement+gift this early MAY), including the 'sweet gift.' The sooner I sent the ZAGGsparq to them, the sooner I'll get the v2.0 + gift.

I finally got the envelope and immediately packaged the old, defective unit (which is mostly still worthy in working order). Now time to wait...
 
Apparently they couldnt see return labels to some of the international customers, so some would end up with 2 sets. If that is the case, some would be lucky to have a spare set. Mine was down with a month and due to bad timing, I cant get a refund. Defective sets have to be returned within 45 days for a refund.

99 bucks for a crap gadget and lousy customer service.
 
I received an email from ZAGG today saying my replacement Zaggsparq's are being processed and they are including a free pair of Zaggbuds. I wish they would have just refunded some of my money instead. I really have no need for anymore of their products after this fiasco. To me, ZAGG stands for defective products.
 
got mine too. Just hope the replacement works fine so we all can forget about this matter (and Zagg)
 
Finally my replacement Zaggsparq 2.0's arrived today! Now to charge them up for 9 hours and see how they hold up.
 
Zaggsparq 2.0 and Zaggbuds

I realize this is a thread about the recalled Zaggsparq 1.0, however, when my replacement Zaggsparq 2.0 arrived, I also received a free set of Zaggbuds.

After 3.5 months of waiting and the fact Zagg sells Zaggbuds for $60, I expected the sound quality to be extraordinary. Instead, there are two unique things about these headphones which make them standout.

First, there is a strange crackle while placing the buds inside the ear. On the first pair of Zaggbuds, this happened only in the left ear while in the replacement set, I heard the crackle in both ears.

Second, the Zaggbud cable itself causes a stethoscope-like affect insofar as any tapping or movement is substantially amplified and played through the speaker. It's actually quite remarkable how disruptive this is while walking, riding, or even tapping on the cord.

You can confirm these anomalies are not being caused by a short because both issues occur even when the headphones are not plugged in to a player.

Has anyone else noticed these issues with the Zaggbuds?

Does the Zaggsparq 2.0 work as advertised? I charged mine overnight then left it unconnected for 2 days before the charge light dropped to 75%. I'm still planning on giving it a thorough run through, however, I need to remember... it seems to loose 25% of it's charge when not being used for 2 days.
 
The 2nd effect of the zagg bud seems to be the same for anyone who has their earpiece in tight. The closed ear canal amplifies any sound the body creates.

25% in 2 days? guess they never bothered to fix that problem. Their CSO told me that the unit loses 1% per day but that doesnt seem to be the case.
 
tm.chen said:
25% in 2 days? guess they never bothered to fix that problem. Their CSO told me that the unit loses 1% per day but that doesnt seem to be the case.
Click to expand...
Why am I not surprised. ZAGG products = Crap!
 
I am using Zaggsparq since 8 months and it's working fine, having no issues with it. I bought this when there was 50% on it means at that time the price was $200 and i got it for $99.99. At that time this was a good deal.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back