1 day before my return window closes, this happens

[Sdevante]

FWIW, I saw it right off the bat, and it would annoy me too. Take it back, get a better one, and then never come back to this thread because Haters Gon Hate, lol.

I wonder how many of the people complaining that you should just ignore it are the one who got perfect iPads?

 

[Dan14]

Holy **** man, did every ******* on macrumors happen upon this one thread?

Damn right! Give the guy a break. You spend $500+ on a gadget, you expect it to be flawless - there's obviously a mark there, regardless of how it happened, once you've noticed it then it's an issue.

Take it back and get a new one. Let's just hope it's not worse 😀

Seriously, let's ask if he used a magnifying glass.
DID YOU USE A MAGNIFYING GLASS?

To take a picture? Are you high?

 

[ZipZap]

Right under the search bar, it looks like a spec of hair or dust

If its under the glass and not a scratch then its been there all along. Otherwise you scratched the glass.

Do what you want to do but I am not sure why you needed to post this or what you want to hear from the rest of us.

UPDATE: Having read some of the other comments I will be more harse.

Why do we care about your screen? Why do we need to support your desire to make a return?

Message to all that have issues: return your damn ipad for another and stop tell us about it. We dont care!

 

[Giov]

If its under the glass and not a scratch then its been there all along. Otherwise you scratched the glass.

Do what you want to do but I am not sure why you needed to post this or what you want to hear from the rest of us.

UPDATE: Having read some of the other comments I will be more harse.

Why do we care about your screen? Why do we need to support your desire to make a return?

Message to all that have issues: return your damn ipad for another and stop tell us about it. We dont care!

If you seriously don't care, why do you even bother posting a reply here then, what more with an update?

 

[SlugBlanket]

I saw the screen artefacts right away. At first I thought it might be a hair from your case or some dust that got under the glass. This would be quite possible as it happened to my Dell laptop screen. In that instance it would possibly have been a result of convection drawing in debris from wherever you kept the device.

To my eyes however it seems to be changing between 3 states. The first looks like a colon character (not the internal organ), the second looks like an opening curled single quote and the third looks like a closing curled single quote mark. Almost as if the dirt or whatever it is was rotating around a single point. It seems more to be an issue with a cluster of pixels than a single pixel in that case.

Personally I would simply have returned it through the process you are now engaged in rather than kicking up a fuss. Mistakes happen and there are always sub-par components in any manufacturing process. Even mother nature makes mistakes when copying DNA from one generation to another; why should our manufacturing processes be any more perfect?

Return it, replace it with another or buy an Android device.

 

[WordMasterRice]

My car smells funny, should I return it? I mean im in it every day and it has this weird smell since it was new and it makes it difficult to drive...clearly a defect 😕

And what if your $15,000 had a rock chip in the windscreen when you picked it up?

 

[seadragon]

Personally, I DO care about the issues people are having. I WANT to read about them as it helps everyone understand what issues might exist with a product. I also like reading posts from people that are very happy with their iPad.

Forums are forums. Nobody forces anyone to read a thread against their will. No matter what your view is, people will always return products that they think are defective. I think its perfectly normal to see a huge number of posts regarding issues soon after the launch of a new product or model. This way, as time goes on, it is naturally determined what conditions are considered "normal" and what is not. Case in point is the higher temps the iPad runs at. I think it's now generally considered to be normal for the new iPad.

I have no problem with someone posting a picture of their device and asking what others think about certain situations. It's sometimes beneficial to see if anyone else is having the same issue or just ask for an opinion. I mean, most of us do this in real life do we not? If my co-worker and I both bought iPads, and I thought there was something not right with mine, I would compare it with theirs to see if they also have the same thing or get their opinion on it.

So, please... keep posting, both the good and the bad!

 

[taipan61]

coming to these threads just makes my day...
i mean i get to hear about all the issues and problems that people are having with their new devices (it if is a problem for the buyer than it's an problem, they are not happy with something they purchased so it's their choice to either get a refund or another product without defects)
and i laugh at all the posts denouncing the problems of others while knowing that if they had any issues they too would be changing out the bad for the good


my .02 😀

 

[BFizzzle]

How do you know I dont look at the tire?

because if you always looked at the side of your tire while using your car, youd prolly be dead by now 😉

 

[taipan61]

because if you always looked at the side of your tire while using your car, youd prolly be dead by now 😉

i tried that on a motorcycle once 'cause the tire "felt" flat...lol
lucky i didn't end up as road pizza

 

[matttye]

Scratched iPad you got there?

I don't know, I'm not anal enough to check. 😉

 

[warriorz]

Great post.

I've lurked here for years without registering. Seeing your comment and others, connected with me enough to prompt me to finally register just to respond to this and make my first post here.

I paid close to $1000 for my New iPad, for one feature and one feature only. "The best mobile display that has ever shipped. That's the first feature." One that touts I will not even see a pixel. Never mind that this mark looks bigger than a pixel. If Apple is marketing this device as so sharp pixels disappear, they obviously feel some people can see a mark as small as a pixel. That it's noticeable, and it matters.

That mark may not be noticeable to you, but it doesn't mean it's not noticeable to others. It is definitely noticeable to me. While watching movies, my eyes will constantly catch that mark, bringing me outside an immersive experience. Same with reading. Every time I read a line that passes that area, I'll have a mental pause thinking about it.

To suggest that one of the most profitable company in history (CNN Money) is going to go out of business because of people returning their products is so incredibly ridiculous. Did you even think about this before you posted it?



Also as the OP says, it happened after some time without fault to him. If this occurs on it's own, then perhaps this panel has more issues to come. Why risk it?

Now in the bigger picture of life as a whole, no. This isn't a big deal. We also want to remember that, there are people who make these things for us. People aren't perfect, thus this device isn't. Mistakes happen. But if a mistake happens that apple can easily fix like this one; Why not exchange it for one he is completely satisfied with? This gives Apple another chance to display what I consider is their best qualities. Their level of service to us, and attention to detail. I've referred many people from PCs to Macs because of this. I'm certain I'm not the only one.

OP didn't just post this to vent or complain, he posted it to document it. To see if others may have the same issue. To give voice and understanding to what he and others could see as an issue.

As Steve Jobs would say,

Is this good enough? Is this right?​

When Jonny Ive spoke about Steve he said this. He also said:

He used to joke that the lunatics had taken over the asylum, as we shared a giddy excitement spending months and months working on a part of a product that nobody would ever see. Not with their eyes. We did it because we really believed it was right because we cared. He believed that there was a gravity, almost a sense of civic responsibility, to care way beyond any sort of functional imperative.​

And I care enough to register, and post. I also feel having a mark on his screen matters. It also matters to the OP. For having a higher standard regarding attention to detail than you may.. Go ahead, call us lunatics.

Here's to (as Steve would say), "for giving a damn"

Great post. Quality is important. Paying hundreds of dollars, nearing a thousand, for a tablet product based on quality and trusting the Apple brand is pointless if the product quality is such that the screen is yellow, or pink, or has dead pixels and so on. It then doesn't become worth paying that premium as it's no longer a premium quality product.

 

[Yggbert]

I spoke to Apple on the phone about this and they told me they would absolutely replace it and that I shouldn't have to deal with anything like this and then apologised profusely. 🙂 So you naysayers are contradicting the company a few of you said I'm trying to fool!

As for why I posted this, well I was curious if this had happened to others mostly. I tried to put up with it but like I say, I use a lot of apps with white backgrounds, it's just not easy to forget about even though it looks minor in the picture, also when using landscape mode it's in a worse position.

It's definitely not a scratch so I don't think I caused it, when the screen is off it appears as a white dot, when it's on I'm guessing it's casting a shadow on the screen. Not really sure exactly what it is, I guess dust is the most logical answer! Like I said, it was in a snazzy Maroo case the entire day and had barely been used, nothing was laid on top of it and I certainly didn't expose the screen to any nasty objects, unless my fingers count. I don't feel as though I'm trying to fool Apple, considering some people have let their pets play on their screens with no real damage caused I refuse to believe I am the cause of it. 🙂

 

[Yggbert]

Return it, replace it with another or buy an Android device.

While I like my Android phone the thought of owning an Android tablet again does not go down too well. Very bad experience with the last one I had due to poor selection of tablet sized apps. 🙁

Hopefully I'll be like one of the many others out there and be happy with my replacement. (Heck I was happy before this happened anyway!) A bit of bleed is fine, just nothing noticeable in day to day use please!

Seriously, can you see yourself doing the same for your Samsung, your Sony or any other device? Why is it only Apple who get treated this way? You must have pulled you the magnifying glass to have seen that. It's like you are looking for problems and of course you end up finding them.

Returned a BenQ monitor for having 2 dead pixels a few years ago and another one not that long ago for having horrible backlight bleed. Why would I single out Apple?! If it was some cheap branded $100 tablet then ok, I admit, I'd probably take that on the chin and call it acceptable, but for a premium 'top of the line' tablet? No way!

I wasn't using a magnifying glass, I saw that from an arm's length away while reading on Instapaper. Curse my good eyesight...

 

[spiderman0616]

Felt the need to chime in, because I had this problem with my iPhone 4 and my iPad 2. (People will say I'm lying about all this, but I assure you I'm not.)

iPhone 4:
#1 Got a dead pixel
#2 Had a pretty noticable blemish on the antenna band
#3 The one I finally lived with -- has a small nick by the bottom screws, but it doesn't bug me.

iPad 2:
#1 Tiny scratch on the bezel (not something I would return for), but it also got a bunch of dust under the screen about 2 weeks into owning it.
#2 No cosmetic problems, but developed 3 dead pixels all toward the center of the screen.
#3 HUGE piece of dust dead center of the screen and visible when the screen was on.
#4 Was told this was my last exchange--got it home and it had some small specks of dust under the screen--nothing real noticeable. But it had MAJOR scratches on the bezel. Learned to live with it.

When I got my new iPad, I vowed not to inspect it too closely, and break this cycle of returning for minor imperfections. I have noticed a very minor mark on the bezel and one on the Apple logo--only visible in very specific kinds of direct lighting. There is one dead pixel toward the edge of the screen, but I can only see it when I look up close without my contacts in. With them in, my close up vision isn't even good enough to focus on it. Most of the time I can't even remember where to find it and don't see it during normal use.

I have made the decision that stuff like this isn't worth all the time and energy it takes from your life to exchange over and over. It's up to you how much the dead pixels or dirt bug you, and don't think I'm telling you not to return. BUT....

No iPad you get is going to be perfect, I guarantee it. Give me 10 people who say they got a perfect iPad, and I bet I can find flaws on at least 8 of them. I am VERY nitpicky about stuff like that. And the problem is that you will keep taking these things back, keep finding things wrong with them, and you will just get more and more frustrated. I've lived it, and I just hate the fact that I wasted energy worrying about it. For this iPad, it's going to be the first Apple product I've ever bought that I have decided to not sweat the small stuff. It's a mass produced gadget, and while Apple has conditioned us to appreciate the beauty of their products, these are not precious gems we're dealing with here. They're just gadgets.

 

[linsam]

Wirelessly posted

I had something like that on my iPhone 4. It was there since day 1. Apple replaced it. I'm sure they'll do the same for you. Good luck.

 

[nfl46]

Ah, I saw it without even reading the comments.

 

[JesseW6889]

I just noticed this little mark on my screen, it wasn't there before so I have no idea what it is. It has been taken care of well and today it was in a Maroo case so I don't think I have scratched it. It's really noticeable on web pages and anything else with a bright background. My iPad also had a scratch on the silver border/bezel which was minor and I opted to ignore, any problems with the screen are a nono though...

http://i.imgur.com/eqvqu.jpg
Right under the search bar
http://i.imgur.com/H49gs.jpg
http://i.imgur.com/5Xsgc.jpg

I don't like to think I'm too picky but this has definitely gotta go back, kinda annoying because everything else is perfect. (aside from the bezel scratch)

I noticed MANY small defects on my 3rd gen iPad, ones that I did not cause. There are several nicks on the bezel (is bezel the right word?! It sounds wrong right now...) and small scratches on the screen.

I checked it when I opened it up for the first time, so I wouldn't be surprised if sometching similar happened to you.

On a side note, I LOVE my iPad!!!

Buy AppleCare + and use one of your accidental damage allotments

Are you crazy?!

 

[Yggbert]

Quick update, I received my replacement today and it is perfect! It even has less bleed than my old one, no dead pixels, no yellow screen and no out of the box scratch like my original one did. Guess I lucked out or joined the 99% of people happy with their iPads. 😛

Has gone straight in the Maroo case now, hope whatever happened with my original doesn't happen to this one. Fingers crossed.

 

[Giov]

Quick update, I received my replacement today and it is perfect! It even has less bleed than my old one, no dead pixels, no yellow screen and no out of the box scratch like my original one did. Guess I lucked out or joined the 99% of people happy with their iPads. 😛

Has gone straight in the Maroo case now, hope whatever happened with my original doesn't happen to this one. Fingers crossed.

Yay! Happy for ya! Which variant is this?

 

[Mortalias]

Glad to know it worked out, now you can fully enjoy how awesome the iPad is!

 

[Born Again]

lol - goddamn i could hardly notice but okay 😱

 

[richpjr]

Quick update, I received my replacement today and it is perfect! It even has less bleed than my old one, no dead pixels, no yellow screen and no out of the box scratch like my original one did. Guess I lucked out or joined the 99% of people happy with their iPads. 😛

Has gone straight in the Maroo case now, hope whatever happened with my original doesn't happen to this one. Fingers crossed.

Excellent - good for you.

 

[Yggbert]

Yay! Happy for ya! Which variant is this?

Swapped a 32GB white for another 32GB white. I'm not sure what week it is or anything, mine is probably a bit later I guess. 🙂

I was too curious to not check it for bleed, unless it was severe I'd have kept it but I was really surprised to see how perfect it is, cannot fault it! It's uniform across the entire screen.

 

[Giov]

Swapped a 32GB white for another 32GB white. I'm not sure what week it is or anything, mine is probably a bit later I guess. 🙂

I was too curious to not check it for bleed, unless it was severe I'd have kept it but I was really surprised to see how perfect it is, cannot fault it! It's uniform across the entire screen.

Hi, is this the 4g version? Man, I am so happy for you at the same time jealous!