27", 21.5" iMac Owners, test your screen for yellow tint issue here
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miniConvert
macrumors 68040
A keeper or no?
peskaa
macrumors 68020
Of course not. I'm not accepting crappy quality panels!
archipellago
macrumors 65816
so why keep buying Apple.?
Its obvious that all the panels are 'crappy' just some more noticeable than others.
do your self a favour..
peskaa
macrumors 68020
It's not Apple making the panels, but LG. The flaws with the 27" panel are due to LG's manufacturing, and it should be something that will be fixed when they bang enough heads together.
The other question is, what the hell else is there? I want OS X and Apple's software (Aperture in particular), so I have to buy Apple. The iMac is the only offering with a 27" screen at that resolution, with a quad core CPU. I could buy a Mac Pro, but they're expensive for the current generation and the entire cost of the iMac would go on the tower, without a screen.
sparkie1984
macrumors 68030
exactly how i feel mate!!!
if i could get a macpro i would, right now!
im not bothered about an all in one, id happily have a macpro with a 24" acd or another screen. but its going to cost me almost a 21.5 imac again!! shame they dont offer a mid apple tower
archipellago
macrumors 65816
Apple must know by know that the LG panels are at best hit and miss and YET they still ship them to their loyal customers. Any decent QC at the factory would stop them going out. Apple clearly hope that enough people won't notice.
Now if I was putting down hard earned on a product which when faulty was being replaced by something that they KNOW could be the same then I just wouldn't buy from them..at any price.
You are paying through the nose and effectively being given the finger..!
If you want OSX then yes you have little choice. For the money you are spending you could get the best and fastest PC that you could ever imagine and a large screen that isn't yellow!
Aperture isn't very good...but each to their own.
If BMW knowingly sold you a faulty car..... twice, what would your third car be?
If you say BMW then you deserve to crash.... (with respect)
sorry but to me its very simple.
sparkie1984
macrumors 68030
wowzers thats a bit harsh, IMO noone would deserve to crash/lose money/get hurt for sticking with a brand of whatever product if they chose too!
i still like apple as i never had a problem with my 20" imac nor my 15" macbook pro, just gutted the mac pros are too much really and the imac in this case are shocking quality
Just received my first replacement - a week 53 27" i7. The yellowing is more pronounced than it was in my original week 48. This time the yellowing is as much side to side as it is up and down giving the effect of a more diagonal gradeation. The bottom right is *way* yellower than the top left which even looks like it could be too blue.
I spoke to applecare and again they pretended that it was a very uncommon problem which gives me no confidence that I'll end up with an acceptable screen through another mail in replacement. He actually said that less than 1% of them suffer from this problem, a figure that just does not line up with the fact that a) I've received two duds in a row. b)many people on this forum have received several in a row with the problem.
The other option they offered me was to go down to the apple store with the machine (a considerable hassle) and replace it. They said that I would then be able to verify the machine was problem free. From what I've heard in this thread I'm not confident at all that they'll even allow me to do this after I've lugged the machine all the way down there nor am I all that confident that I'll even be able to find one that is problem free.
I'm very put off by the whole experience and am considering trying to get a refund but as others have said - I still want a working os x machine with up to date specs and there really aren't alternatives.
I spoke to applecare and again they pretended that it was a very uncommon problem which gives me no confidence that I'll end up with an acceptable screen through another mail in replacement. He actually said that less than 1% of them suffer from this problem, a figure that just does not line up with the fact that a) I've received two duds in a row. b)many people on this forum have received several in a row with the problem.
The other option they offered me was to go down to the apple store with the machine (a considerable hassle) and replace it. They said that I would then be able to verify the machine was problem free. From what I've heard in this thread I'm not confident at all that they'll even allow me to do this after I've lugged the machine all the way down there nor am I all that confident that I'll even be able to find one that is problem free.
I'm very put off by the whole experience and am considering trying to get a refund but as others have said - I still want a working os x machine with up to date specs and there really aren't alternatives.
peskaa
macrumors 68020
LG also made the panels in the 30" ACD. My 30" ACD was perfect. Ergo, your logic is crap. QC at the factory will extend to running a hardware test, not turning every machine on and looking at tint. Never has done. I've seen umpteen numbers of monitors on display in PC shops with tints too.
For the money I could not buy the fastest PC ever. In fact, I'd end up with something of basically the same spec if I spent money on a decent monitor. So yeah, flawed logic again.
As for Aperture not being very good...err, yeah, sure, I'll bow to your obviously superior knowledge of photo management systems. If you suggest Lightroom, I'll tell you to get lost.
I give Apple the benefit of the doubt because they're willing to work with me and replace my machine until I get one I am happy with. Try to do that with Dell and they'll give you the finger.
archipellago
macrumors 65816
lol, whatever fella I guess it's just a question of standards or lack of them, or just being willing to be messed about. I wouldn't buy from Dell either, I can build my own, better and cheaper.
to answer your random points...
24" ACD had yellow issues too, the bloke at Giz who had 16 yes sixteen and couldn't find one that didn't have some kind of yellowing...
LG in the general electrics world aren't renowned for their quality are they? Not saying they are garbage but I'm sure Apple didn't sign a 5 year deal with them because they were premium quality but they were 'good enough' at the price.
An i7 is £1800 you don't think you could make a PC that is at least as good for much less or much better for the same price?
Wow..just wow..
in fact with the money saved from buying a PC based i7 system you could buy 'proper' photo editing software.
even the Gimp is better than Aperture.
powerbook911
macrumors 601
in fact with the money saved from buying a PC based i7 system you could buy 'proper' photo editing software.
even the Gimp is better than Aperture.
I agree with you that it seems LG doesn't have the greatest quality panels.
However, the value of the i5 and i7 iMacs in the U.S. is decent.
$2000 for an i5 or $2200 for an i7.
Dell is going to have the same 27-inch panel in a display that will cost $1,000, so it's $1,000 for a Quad processor, 1 TB hard drive, Mac OS X, etc. May not be the cheapest deal on earth, but it's a pretty good deal.
robotkiller
macrumors 6502
lol, whatever fella I guess it's just a question of standards or lack of them, or just being willing to be messed about. I wouldn't buy from Dell either, I can build my own, better and cheaper.
to answer your random points...
24" ACD had yellow issues too, the bloke at Giz who had 16 yes sixteen and couldn't find one that didn't have some kind of yellowing...
LG in the general electrics world aren't renowned for their quality are they? Not saying they are garbage but I'm sure Apple didn't sign a 5 year deal with them because they were premium quality but they were 'good enough' at the price.
An i7 is £1800 you don't think you could make a PC that is at least as good for much less or much better for the same price?
Wow..just wow..
in fact with the money saved from buying a PC based i7 system you could buy 'proper' photo editing software.
even the Gimp is better than Aperture.
I suspect I know the answer, but why exactly are you on this board? What a waste of time.
peskaa
macrumors 68020
lol, whatever fella I guess it's just a question of standards or lack of them, or just being willing to be messed about. I wouldn't buy from Dell either, I can build my own, better and cheaper.
to answer your random points...
24" ACD had yellow issues too, the bloke at Giz who had 16 yes sixteen and couldn't find one that didn't have some kind of yellowing...
LG in the general electrics world aren't renowned for their quality are they? Not saying they are garbage but I'm sure Apple didn't sign a 5 year deal with them because they were premium quality but they were 'good enough' at the price.
An i7 is £1800 you don't think you could make a PC that is at least as good for much less or much better for the same price?
Wow..just wow..
in fact with the money saved from buying a PC based i7 system you could buy 'proper' photo editing software.
even the Gimp is better than Aperture.
The 24" had yellowing. The 30" didn't. LG are capable of making good panels, but clearly they're not on the 27s at the moment - but I'm willing to wait for a good one.
An i7, including screen, is £1800. I could make a better PC for £1800, but then I'd have to spend £600 at a minimum on a screen that is at a lower resolution than an iMac. Dell will be selling the 27" 2560x1440 soon, but the price is rumoured to be around the £800 mark, leaving me with £1000 to spend on a PC. That will essentially buy me the same spec as the iMac, give or take. So please, stop with this "buy a PC for less" nonsense.
Oh, and I do have "other" software, namely Photoshop CS4. I use Aperture as a MANAGEMENT system, not a primary editing.
archipellago
macrumors 65816
is it possible that quality on LG panels is going down, in general.
the 27" imac screen and 24" ACD are the 2 most recent display products aren't they?
For a grand...trust me, I could build (or have built) a much better PC, the i7 chip in the imac is only £220 off the shelf, might be able to squeeze i7 940 into it, thats £250 more.
I wouldn't buy the LG (dell) screen either, I'd probably go smaller but better quality...ya know, one thats the same colour all over..!
Aperture as managment? Cool whatever floats your boat..
as I said, each to their own.
So when I call apple they won't send a replacement for the yellowing?
on site repair?
We ordered 3 27" imacs core i7 for our business on Dec 23rd. We got them Jan 7. I'm not sure what week it is because the Serial begins with W8002 (what week is that?). All three of them had the yellow tint problem. Given that all 3 of them had the problem we've decided to just return them instead of playing the replacement game.
I called Apple today.
While on the phone with Apple I was transferred twice, once from the general CS to Returns then to...this is what the return guy said "this problem requires you to be transferred to one of them super smart guys." Anyways, so the 'super smart guy' said the 27" core i7 imacs are now on backorder won't get them for another 3 weeks. BUT what we can do is have a on site technician come to your residence/business and repair the screens. I say OK.
He said basically the repair tech would need to order 1 replacement LCD panel and a cable (I can't remember what cable he said exactly) for each computer.
I'm waiting for the tech to arrive at my apartment, probably this Wednesday.
Anyone else have experience with on site repair for the yellow tint problem? I read the posts but didn't see this being one of the solutions people are suggesting. We have apple care for all 3 machines.
We ordered 3 27" imacs core i7 for our business on Dec 23rd. We got them Jan 7. I'm not sure what week it is because the Serial begins with W8002 (what week is that?). All three of them had the yellow tint problem. Given that all 3 of them had the problem we've decided to just return them instead of playing the replacement game.
I called Apple today.
While on the phone with Apple I was transferred twice, once from the general CS to Returns then to...this is what the return guy said "this problem requires you to be transferred to one of them super smart guys." Anyways, so the 'super smart guy' said the 27" core i7 imacs are now on backorder won't get them for another 3 weeks. BUT what we can do is have a on site technician come to your residence/business and repair the screens. I say OK.
He said basically the repair tech would need to order 1 replacement LCD panel and a cable (I can't remember what cable he said exactly) for each computer.
I'm waiting for the tech to arrive at my apartment, probably this Wednesday.
Anyone else have experience with on site repair for the yellow tint problem? I read the posts but didn't see this being one of the solutions people are suggesting. We have apple care for all 3 machines.
I'm new here, but have been following the issue closely. I finally pulled the trigger today. Went to my local Apple Store and picked up a 27" i5 (week 46). Brought it home and got the yellow tinge along the bottom of the screen.
I set up a genius appointment for a couple hours later and they acknowledged the yellow and gave me a new machine. This one is a week 49. This one has a yellow tinge across the whole screen.
Tomorrow is looking like I'll be going back. Really not sure what to do as I need a computer but this is unacceptable.
I set up a genius appointment for a couple hours later and they acknowledged the yellow and gave me a new machine. This one is a week 49. This one has a yellow tinge across the whole screen.
Tomorrow is looking like I'll be going back. Really not sure what to do as I need a computer but this is unacceptable.
Anybody else find it humorous that some people give Apple a "pass" for this issue and instead blame LG? Almost anything you purchase is made up of parts from suppliers or sub-suppliers. If your new Samsung big screen TV goes black due to a chip made by TI, are you going to leave Samsung blameless? Not hardly......
BTW, my 27" i7 screen is yellow on the bottom (my first Apple).... I'm going to wait it out until I hear that repairs are successful.
BTW, my 27" i7 screen is yellow on the bottom (my first Apple).... I'm going to wait it out until I hear that repairs are successful.
spcdust
macrumors 65816
Agree with everything you say - ultimately it's Apple's problem as our relationship is with Apple, not LG. I'm doing the same thing - wait it out for a repair once we have confirmations that this route is working.
Wang Foolio
macrumors regular
Just wanted to post a quick thank you to the people who are doing a very good job of documenting their issues and posting helpful tips for others to get their problems sorted out. It's great to know that there are people out there with the same issues (not in any sadistic sense, just knowing you're not imagining things) and getting advice on how to deal with it / who to talk to is priceless. Thanks guys
My story: Week 50 i7 model. The HD intermittently makes some clunky noises, but honestly I'm not worried about that since 99.99% of the time it's completely silent. One speck of dust under the screen towards the top right corner (hardly noticeable at all, I only picked it up because I was doing an intense scan for inactive pixels before calling for Tech Support). The real issue: The dreaded yellow tinge.
Haven't heard any description quite like mine yet, but it resembles a W shape extending all the way to the corners of the screen. The sections under the W line are all yellow tinged, worse towards the bottom. The sections above the W line are all good (except for that tiny speck of dust which I never would have noticed in a million years if I wasn't already planning on returning the thing).
I noticed the problem within minutes of unpacking the computer, but for the first 2 weeks it was super faint and I was not concerned at all about bothering to get it replaced. Over time (and extremely limited use I might add) the problem did worsen. The yellow is stronger towards the center of the screen than it was initially, and generally the tinge appears to cover a bit more of the surface area of the screen than before.
The first guy I talked to on the phone was very adamant that I get a new computer for my troubles, but I was a bit hesitant because I am running Boot Camp and the last thing I want to do is spend another full day installing and updating applications. Again. I got into a minor car accident after work the next day, and haven't been able to pursue the replacement shenanigans very much until recently.
I really hope I can get something soon, since the performance side of this new iMac is just unreal. When I'm doing anything fun it's great. When I'm using any productivity software like Office or Adobe CS it's unbearable to have the urine stained W rear its ugly head. Wish me luck, I certainly wish the same for everyone else hoping for replacements.
My story: Week 50 i7 model. The HD intermittently makes some clunky noises, but honestly I'm not worried about that since 99.99% of the time it's completely silent. One speck of dust under the screen towards the top right corner (hardly noticeable at all, I only picked it up because I was doing an intense scan for inactive pixels before calling for Tech Support). The real issue: The dreaded yellow tinge.
Haven't heard any description quite like mine yet, but it resembles a W shape extending all the way to the corners of the screen. The sections under the W line are all yellow tinged, worse towards the bottom. The sections above the W line are all good (except for that tiny speck of dust which I never would have noticed in a million years if I wasn't already planning on returning the thing).
I noticed the problem within minutes of unpacking the computer, but for the first 2 weeks it was super faint and I was not concerned at all about bothering to get it replaced. Over time (and extremely limited use I might add) the problem did worsen. The yellow is stronger towards the center of the screen than it was initially, and generally the tinge appears to cover a bit more of the surface area of the screen than before.
The first guy I talked to on the phone was very adamant that I get a new computer for my troubles, but I was a bit hesitant because I am running Boot Camp and the last thing I want to do is spend another full day installing and updating applications. Again. I got into a minor car accident after work the next day, and haven't been able to pursue the replacement shenanigans very much until recently.
I really hope I can get something soon, since the performance side of this new iMac is just unreal. When I'm doing anything fun it's great. When I'm using any productivity software like Office or Adobe CS it's unbearable to have the urine stained W rear its ugly head. Wish me luck, I certainly wish the same for everyone else hoping for replacements.
OldCorpse
macrumors 68000
Thank you for this info. It would be great if you could keep us updated on what happens with the repair - does it fix the issue or not, etc. I've bookmarked this thread and I'll be watching with great interest. Thanks in advance!
peskaa
macrumors 68020
LG are the ones making faulty panels. Apple are then installing them in iMacs, and Apple are then sorting out replacements/refunds as needed - in other words, doing the right thing. I fail to see the issue here.