Ummm...if someone's screen doesn't have the yellow tint, then it doesn't have it. I'm sorry, but not all screens are affected. (as bad as some people think they are)
Bryan
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27", 21.5" iMac Owners, test your screen for yellow tint issue here
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Ummm...if someone's screen doesn't have the yellow tint, then it doesn't have it. I'm sorry, but not all screens are affected. (as bad as some people think they are)
Bryan
hi all,
after doing more tests, i've realised that my mac is yellow tinged for more than half my screen. only the top quarter is OK! it gets warmer going down.
they are processing my replacement as i type this. however, they'll pick this machine up first before shipping the new one and they don't know how long that will take.
considering poorer consumer rights in singapore, i'm happy about this.
first thing to do with the new one is to check for the tinge. they assured me the new machine will be OK.
after doing more tests, i've realised that my mac is yellow tinged for more than half my screen. only the top quarter is OK! it gets warmer going down.
they are processing my replacement as i type this. however, they'll pick this machine up first before shipping the new one and they don't know how long that will take.
considering poorer consumer rights in singapore, i'm happy about this.
first thing to do with the new one is to check for the tinge. they assured me the new machine will be OK.
New Dell 27-inch UltraSharp U2711
... whit the same iMac 27" LCD panel?
http://www.engadget.com/2010/01/07/dell-goes-pro-with-27-inch-ultrasharp-u2711-wqhd-lcd-monitor-ha/
have the yellow tint too?
... whit the same iMac 27" LCD panel?
http://www.engadget.com/2010/01/07/dell-goes-pro-with-27-inch-ultrasharp-u2711-wqhd-lcd-monitor-ha/
have the yellow tint too?
... whit the same iMac 27" LCD panel?
http://www.engadget.com/2010/01/07/dell-goes-pro-with-27-inch-ultrasharp-u2711-wqhd-lcd-monitor-ha/
have the yellow tint too?
it would be interesting to find this out. now, is samsung manufacturing panels for the imac 27"???
I wouldn't have known about the yellow until I read about it here. On my 27" i5 (week 45) it's a mild, uniform tinting as you go lower on the screen. I don't notice it unless I'm doing a test (the gray bar up & down drag). My machine works great and I've got a super quiet WD hard drive (and never had any flickering or dead pixels). I'm living with the mild tint, and if they find a fix in a month or two (or twelve) then I'll consider a repair but I don't want an exchange.
We just ordered a 27" for my office at work and it just got here yesterday. I didn't really see it or want to believe it at first, but it definitely has the yellow tinge issue. It's on the bottom half of the screen.
My job here is graphic design so sadly it's a pretty big deal. It's definitely not as bad as a lot of the photos on here, so I don't mind waiting until this stuff is solved. We got AppleCare and all that jazz so it'll be covered no matter what. It's pretty noticeable to me (now) while looking at the greys of the menubars and bottom status bars. The top is grey, the bottom is yellowish-grey. It's pretty obvious. That being said the iMac is perfect otherwise. No dead pixels or anything like that, running great. Pretty sure I don't want an exchange, just a repair.
I'm going to live with it for now since there seems to be no real fix, just luck of the draw. Once a resolution has been implemented I'll file a case with AppleCare. If it gets worse over time (as has been rumoured), then that will probably make me jump the gun and file a case as well.
It's a week 47.
My job here is graphic design so sadly it's a pretty big deal. It's definitely not as bad as a lot of the photos on here, so I don't mind waiting until this stuff is solved. We got AppleCare and all that jazz so it'll be covered no matter what. It's pretty noticeable to me (now) while looking at the greys of the menubars and bottom status bars. The top is grey, the bottom is yellowish-grey. It's pretty obvious. That being said the iMac is perfect otherwise. No dead pixels or anything like that, running great. Pretty sure I don't want an exchange, just a repair.
I'm going to live with it for now since there seems to be no real fix, just luck of the draw. Once a resolution has been implemented I'll file a case with AppleCare. If it gets worse over time (as has been rumoured), then that will probably make me jump the gun and file a case as well.
It's a week 47.
I don't disagree with you, Bryan. In fact, I've personally seen a week 41 iMac that didn't have the tint. I'm certainly not saying that all screens have the tint. But some among us (and my original post wasn't targeted at you) seem to think that NO screens have the tint, regardless of what our eyes and our photos are telling us.
I really hoped I wouldn't have the tinge, or it wasn't as bad as people suggested.
However my Week 2 2010 Built iMac arrived this morning, and I knew *immediately* about the Yellow Tinge, during the setup questions the computer ask you. No test was needed to see this.
The bottom of the display looks flat out Dingy! Really I saw only the very top of my screen looks gorgeous. It just gets more and more yellow as you go down.
Obviously, I think every machine, or almost every machine has this. Apple is going to email me fedex label, and I can get an entire refund, though it took 1 hour on the phone bounce around the planet between reps.
If I ever hear they fix it, I'll order again.
This thing is huge. The speed has impressed me less than the size of the display, if only the bottom half of the display didn't look so bad.
However my Week 2 2010 Built iMac arrived this morning, and I knew *immediately* about the Yellow Tinge, during the setup questions the computer ask you. No test was needed to see this.
The bottom of the display looks flat out Dingy! Really I saw only the very top of my screen looks gorgeous. It just gets more and more yellow as you go down.
Obviously, I think every machine, or almost every machine has this. Apple is going to email me fedex label, and I can get an entire refund, though it took 1 hour on the phone bounce around the planet between reps.
If I ever hear they fix it, I'll order again.
This thing is huge. The speed has impressed me less than the size of the display, if only the bottom half of the display didn't look so bad.
Can you photograph it and post it. I have yet to see a uniform 27 inch screen. Thank you.
I bought a refurbished base model 21.5" Imac and to my eyes and ears everything is perfect. If it did have a problem it's fixed now.
I question the judgment of anyone who would base an opinion on such a photo, let alone be naive enough to post one without having used calibrated tools in a tightly controlled setting.
How would you go about ensuring an accurate photo of a uniform screen?
What metering system would you insist on? Center-weighted. Spot?
Any preferred shutter speed, considering the nature of the display's refresh rate? 60th second? 125th? 1/1000th second? How about focal length? Telephoto? Macro? Would you shoot with any kind of filter, bearing in mind the light source? Handheld or tripod?
How would you compensate for light fall-off at the outer edges of the lens?
Or are you talking about me taking a snap with an iPhone?
I've seen six 27" iMacs in person and all six were perfect. Two were at the Apple store in Colorado Springs, one at Best Buy (in Kansas), two at a computer store that sells Apple products (Kansas), and the other one at my Uncle's house (San Antonio). And they were spread out across a spectrum of different build weeks. I have a discriminating eye and I could not find any problem with the displays.
I'm not saying that bad screens do not exist -- it's just all you'll tend to see and hear about on internet forums.
Bryan
I'm sorry but, however well-intentioned, the image is useless as a guide to what your screen looks like. You mention the screen looking darker on the right, but a look at the light gray bars in the photo shows THEM to be clearly darker at their LEFT extremity than their right extremity. EVERY tone in that shot is gradated and in different ways and none of them are accurate. It's no-ones fault as such – it's just that such images require specialist tools if they are to serve any purpose.
I don't doubt for a moment that what you say is on the actual screen is there... all I'm saying is your word is enough for me and is actually worth a whole lot more than these photos people are posting.
Well as planned, I got a replacement yesterday (second last day for the extended return period). This one has the yellow tinge too, but luckily it's only in the lower right corner, where the menus are in photoshop, so it shouldn't affect my work. The rest of the display is very consistent. I'll register a complaint with Apple Care and swap it if they ever straighten out the issue 100%. My replacement is a week 51.
Well...
Wow, it seems I touched a raw nerve. I only intended to ask you to show people with questionable (read: slight) yellow streak problems what a good screen looks like. To answer your questions, when I posted my screen photos on Wednesday, January 6th in this thread I did the following:
I used a Nikon D3 with an f2.8 80-200mm Nikkor lens set at 200 mm. I first selected a neutral gray screen color that was as close as possible to an 18% gray card. So the aperture priority and spot metering of the camera was very close. It does not matter if your whole screen shows slightly light or dark. You are just looking for a consistent tint (or tinge) across the screen. If it is consistent you can calibrate it out using one of several screen calibration units on the market. I used a show shutter speed (1/15 of a second) on a tripod to eliminate any refresh rate problems. I used an Expo Disk to calibrate the color balance on the part of the screen that looked the most neutral to me. Further, because I was getting a moire effect in earlier posts, I used a polarizing filter to eliminate this problem. I have found that you get little edge fall off if you are a distance from the computer, which is why I was about 15 feet away with the 200mm lens and only filled the center 2/3 on the camera view with the computer screen. If you look back at my post you will see that my MBP had a more consistent screen than my i7. I do agree that unless you put all these iMacs in the same room with the same camera and settings that it is hard to compare one to the other, but that is not the intent. In the venue of this forum, with a little care, you can show a reasonable depiction of your screen. I am hoping that the sheer magnitude of this thread will get Apple's full attention and help those that have a real problem. Although my i7 has a slight tint (tinge) problem, I have decided that it is not enough to worry about based on my needs. That is my judgement.
Wow, it seems I touched a raw nerve. I only intended to ask you to show people with questionable (read: slight) yellow streak problems what a good screen looks like. To answer your questions, when I posted my screen photos on Wednesday, January 6th in this thread I did the following:
I used a Nikon D3 with an f2.8 80-200mm Nikkor lens set at 200 mm. I first selected a neutral gray screen color that was as close as possible to an 18% gray card. So the aperture priority and spot metering of the camera was very close. It does not matter if your whole screen shows slightly light or dark. You are just looking for a consistent tint (or tinge) across the screen. If it is consistent you can calibrate it out using one of several screen calibration units on the market. I used a show shutter speed (1/15 of a second) on a tripod to eliminate any refresh rate problems. I used an Expo Disk to calibrate the color balance on the part of the screen that looked the most neutral to me. Further, because I was getting a moire effect in earlier posts, I used a polarizing filter to eliminate this problem. I have found that you get little edge fall off if you are a distance from the computer, which is why I was about 15 feet away with the 200mm lens and only filled the center 2/3 on the camera view with the computer screen. If you look back at my post you will see that my MBP had a more consistent screen than my i7. I do agree that unless you put all these iMacs in the same room with the same camera and settings that it is hard to compare one to the other, but that is not the intent. In the venue of this forum, with a little care, you can show a reasonable depiction of your screen. I am hoping that the sheer magnitude of this thread will get Apple's full attention and help those that have a real problem. Although my i7 has a slight tint (tinge) problem, I have decided that it is not enough to worry about based on my needs. That is my judgement.
Many people have mentioned in this thread and elsewhere that they intend to do just that, register a complaint with Apple Care then ask for a replacement at a future date if and when the issue is officially resolved by Apple.
When I spoke to an Apple Executive Customer Support representative a couple days ago, I asked if I could do just that instead of going through replacement after replacement, but was told that there was no assurance that I could still get a replacement at a future date depending on whether Apple determines this issue is within specification. Is anyone certain that a replacement at an undefined future date, which could be a long time away, for this yellow tint issue is guranteed?
I was under the impression that the aim was to register with Apple care and get a repair when the issue was fixed, not a replacement.
Some people did mention getting a repair, but I'm only referring to those, which may or may not include the person I quoted, who intend for a replacement.
Bryan, I am glad that most of the iMac screens are good. I have not gone to Apple or BB to compare. I truly love Apple products. I am only trying to support those that have a real problem.
BobK