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Is your display having the problem described?

  • iMac 21.5" both grey bars look identical in color

    Votes: 102 8.9%
  • iMac 21.5" the bottom bar looks more yellow

    Votes: 199 17.4%
  • iMac 27" both grey bars look identical in color

    Votes: 311 27.2%
  • iMac 27" the bottom bar looks more yellow

    Votes: 533 46.6%

  • Total voters
    1,145
A bit of an update:
I returned iMac number 3 today for a refund. They tried to convince me to have the current one repaired (it's only 7 days old!) and then suggested I try another one (because I love driving 2 hours each way!). I was then told that having 3 defective units in a row was highly unlikely (even though they acknowledged the yellow tinge problem) which made me feel like they thought I was lying about the whole thing.
Over the last 2 weeks I have been promised twice that a manager will get in contact with me, which hasn't happened. Again today I asked to speak to one in store, and again I was told they are all in a "meeting" and I will get a call back. I've written emails to the store (which I was told was the best way to get in contact with a manager), and haven't received a response, and out of desperation I even wrote one off to sjobs@apple.com. This is seriously frustrating.
I know I can't be reimbursed for all the time and money I have wasted, but this is probably the worst customer service I have ever received, and I would at least like someone to take responsibility and say this should not be happening. Does anyone have any ideas about what I can do from here? Anyone else that I can contact (I'm in Australia btw).

Go back to the store about 30 mins before closing time, sit down and say you wont leave untill this is sorted. Dont be rude to anyone, just be persistant.
 
.....
6 months on, the problem really only exists amongst some anonymous poster on Mac Rumors. Funny, that.

Meaning Apple admitted to a non-existing problem and replaces affected computers just to please trolls?? Funny indeed...

Tom B.
 
Received my i7 December 1st without any issues. I enjoy the compliments about how vivid the colors are on the 27" IPS screen. No yellowing experienced or any indication that the screen will turn yellow at any point.

If this were a credible problem at least one reputable source of tech news would have picked up on it.

This entire thread is basically FUD, manufactured concern to dissuade potential buyers. The new Macs were released about 6 months ago and if there was a problem that was credible there are plenty of tech related sites or shows that would have jumped on it.

6 months on, the problem really only exists amongst some anonymous poster on Mac Rumors. Funny, that.

Plenty of media outlets have picked up on this story. Here's a few. If you do a search, you'll find many many articles, blogs, forums/messageboards and reports on this issue. Even Apple's OWN message board is innundated with complaints of yellow screens. This is not one's imagination.

http://www.macworld.com/article/146754/2010/02/yellow_imac.html

http://news.cnet.com/8301-17938_105-10444996-1.html

http://www.pcworld.com/businesscent..._customers_report_yellow_tinted_displays.html

http://www.bloomberg.com/apps/news?pid=20601103&sid=af3Mr79hFZoA

http://www.businessweek.com/news/20...ing-yellow-tint-on-small-number-of-imacs.html

http://www.macnewsworld.com/rsstory/69255.html

http://www.macobserver.com/tmo/article/apple_addresses_yellow_imac_display_issue/

http://www.eweek.com/c/a/Desktops-a...s-Facing-Issues-Beyond-Slow-Shipments-852806/

http://gizmodo.com/5478509/the-conclusion-to-the-faulty-imac-saga-the-beginning-of-the-fix
 
I got through 2 iMacs and 2 screen replacements on each last month.

Most screens will fade eventually. But what i mean is, the iMac may start to fade faster in different places. This is why i gave up on iMacs and went for a Mac Pro.

That is a great point.. Having the screen and computer together really restricts you from upgrading the monitor only at some point..

Did you just get the Mac Pro? Do you get the Apple Cinema Display? I would love that set up, but the price is over 3K for the whole set up... The advantage would be that the Mac Pro can get upgraded video cards and drives over time, right? (sorry, this is off topic a bit but I am intrigued by a Mac Pro solution over the iMac..)
 
Even Apple's OWN message board is innundated with complaints of yellow screens.]

Yep.. I have been monitoring that thread.. It hit around 166 pages of posts, and they had to break it and start a new thread as it was supposedly causing browser issues with all the pages (I think Apple just wanted to break the thread..)
 
Yep.. I have been monitoring that thread.. It hit around 166 pages of posts, and they had to break it and start a new thread as it was supposedly causing browser issues with all the pages (I think Apple just wanted to break the thread..)

There is obviously some kind of problem. We've all seen it and Apple has acknowledged it. For the guy above to say it's a few delusional posters is quite ignorant. He either works for Apple or doesn't read much Apple-related media. Almost everyone I know who has an iMac is aware of this issue and some ahve been seriously affected. Who wants to go through multiple returns and replacements on a new computer or even have it opened and repaired.
 
There is obviously some kind of problem. We've all seen it and Apple has acknowledged it. For the guy above to say it's a few delusional posters is quite ignorant. He either works for Apple or doesn't read much Apple-related media. Almost everyone I know who has an iMac is aware of this issue and some ahve been seriously affected. Who wants to go through multiple returns and replacements on a new computer or even have it opened and repaired.

That's a rather snide remark to make for someone who has been called out in multiple threads for being nothing more than an anti-mac troll with an axe to grind and FUD to spread.
 
That's a rather snide remark to make for someone who has been called out in multiple threads for being nothing more than an anti-mac troll with an axe to grind and FUD to spread.

If anybody is trolling here, it would be you.

Tom B.
 
If anybody is trolling here, it would be you.

Tom B.

I suppose you have lots of hand examples of mass produced electronic devices with 0 deficiencies being released.

Pointing out that this problem is being exaggerated is not trolling. There are no shortage of websites who would jump all over a major production mistake by Apple, but there have been none.

There are going to be problems, as no manufacturing process is perfect and there are many opportunities for problems to occur, however, this problem exists mainly here, amongst anonymous posters. Why is that?

Nothing I said about Industrialspace is untrue, he's been called out in other threads for contributing nothing of value and basically just tries to spread FUD.

It really takes away from what this website has to offer. The better Apple does the more of this low level anti Apple bs appears.
 
Relax people, please don't start a war.
I love Apple, but its just that the aftercare sucks, well at least for my encounter.

and dear Xtremehkr, this problem has been faced by many who believe in the quality of Apple products so please be considerate, cuz by saying "This entire thread is basically FUD...." you're implying that we're lying. I'm doing graphics so this is important to me, and for all the others who spent their hard earn cash on it, try to understand why we're indignant. Peace.

Breathe~
 
I got through 2 iMacs and 2 screen replacements on each last month.

Most screens will fade eventually. But what i mean is, the iMac may start to fade faster in different places. This is why i gave up on iMacs and went for a Mac Pro.

ha, im getting the exact same set up as you, mac pro and 2 x 2229h :) Do you have a picture? how is it performing for you? what are the screens like?
 
That's a rather snide remark to make for someone who has been called out in multiple threads for being nothing more than an anti-mac troll with an axe to grind and FUD to spread.

His remarks are spot on. The people who would call him a troll, are people like you: who choose to ignore perfectly valid arguments since they do not fit in with their fanatical approach to Apple.

I find it hard to believe that it is possible to be so into a cult, that one cannot even accept a mistake that even Apple themselves on numerous occasions have acknowledged.

You poor sod.
 
btw, cant post the pics cuz i haven't got my ps installed in the system (file size too large). no point , since im going to have it replace it tomorrow. Will get to it once im at work, with a com.
 
Replacement i5 has arrived. Screen is much better, but the yellow is still there, probably on a par with the first screen I had.

Not sure what to do now as Apple won't do a refund and I think this is as good as a screen will get, every replacement panel so far has been considerably worse.

I'm also convinced this machine is a refurb and there's a dead pixel in the middle of the panel, but maybe I'm just looking for things wrong now as I'm so down on the whole machine in general.
 
I sympathise with you - I was told today that my latest i7 (6 days old) would need a new drive to stop scratching the discs, which could take up to 3 weeks after ordering the part!

Even before this one arrived, I had a feeling of dread as I assumed the worst. But the strongest feeling I had as opened the box was "I hope this is good enough." I was pleasantly surprised by the screen (even if there was slight yellowing to the right side). So I don't agree that everyone's just being picky - for the first few days at least, I am usually much too lenient, just because I desperately want to avoid the hassle. All of my imacs have been returned because the faults have genuinely rendered them unfit for purpose. Oh well, I imagine number five will be on its way soon :(
 
yellow free

Hi guys,

I've been following this thread for over three months now waiting for the problems with the imac screens to be resolved, anyway finally got to the point where i need one for work and couldn't wait any longer so i ordered a 27" imac last week. I've been dreading it ever since after seeing the yellow tinge in shops on other IMac's but my computer arrived today and so happy to announce that mine doesn't have a yellow tint.

Been testing the computer for several hours now and only issue i have is there is an annoying dust spec from the other side of the glass :S
 
....my computer arrived today and so happy to announce that mine doesn't have a yellow tint.
.......

Perfect! Some people were reporting receiving non-tinted iMacs before.
So, is all the yellow tinge thing just a sloppy quality control at Apple?

Tom B.
 
That is a great point.. Having the screen and computer together really restricts you from upgrading the monitor only at some point..

Did you just get the Mac Pro? Do you get the Apple Cinema Display? I would love that set up, but the price is over 3K for the whole set up... The advantage would be that the Mac Pro can get upgraded video cards and drives over time, right? (sorry, this is off topic a bit but I am intrigued by a Mac Pro solution over the iMac..)

I wouldnt touch the Apple displays. Look at HP's 2229h. HD, 16:10, they rotate to portrait if you want them to. £150 each. And they come with DVI leads. And have USB2 hubs on the side. Yes just got the Mac Pro. I didnt want to wait for the new ones as i wont test Apples new products for them.

ha, im getting the exact same set up as you, mac pro and 2 x 2229h :) Do you have a picture? how is it performing for you? what are the screens like?


Sorry i dont have a photo. Love the screens. No colour distortion, unless viewing from an odd angle. You'l need to calibrate them in system preferences>display>colour. If you've not done this before it really is easy. Tick the advanced box at the beginning.
 
Good to hear there are some positive results of there for people. I gave up after the last replacement, when I was offered the option to repair it.

It simply wasn't feasible for me to get to the nearest repair centre with a 20KG box and no car. I get the feeling though that the person I had dealt with was told to only offer the repair option as the few others post him were asking did I want a refund or replacement.

Hopefully the next rev will have the screen issues sorted.
 
I wouldnt touch the Apple displays. Look at HP's 2229h. HD, 16:10, they rotate to portrait if you want them to. £150 each. And they come with DVI leads. And have USB2 hubs on the side. Yes just got the Mac Pro. I didnt want to wait for the new ones as i wont test Apples new products for them.

Sorry i dont have a photo. Love the screens. No colour distortion, unless viewing from an odd angle. You'l need to calibrate them in system preferences>display>colour. If you've not done this before it really is easy. Tick the advanced box at the beginning.

Where did you get them for £150? I paid £169.99.
 
Where did you get them for £150? I paid £169.99.


They may have been 160 each i cant remember. Got them from Curys.

You will need a mini display port to DVI adapter from Apple. They will try probably try to sell you a dual link DVI lead saying nothing else will work, but the supplied lead with the 2229h works perfectly.
 
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