27", 21.5" iMac Owners, test your screen for yellow tint issue here

[ascender]

No matter who I spoke to, there was apparently no way Apple will consider refunding my for the iMac. Similarly there's also no mention of compensation for the best part of 4 weeks spent a machine down in our company due to it being in and out of the repair centre and now awaiting a new one.

A replacement is now on its way, so I'll wait and see, fingers crossed.

 

[swee5420]

Hi all,
Just bought my iMac yesterday (am from Singapore) damn tech help desk ask me to call the reseller, and damn reseller ask me to take it back to their store for the yellow tint check (friggin' 14 kg!). =.= i spent 2k(sing dollars) on it (the new led 21.5 with discrete graphics) man! and all this trouble. quite disappointing for a first time mac user...shd i jus ask for a refund n dont bother with the repair?

just needed to vent, apologies.

I also got my imac from apple singapore. Now on the 4th, I have spoke to one of the apple care operator, she told me that not all the imacs are affected, and if I have the problem, it will be either replacement or repair.

Now my plan is to ask them check throughly before sending out a new one to me.

 

[Btom]

...
Now my plan is to ask them check throughly before sending out a new one to me.

Apple doesn't do it, it is up to you to decide if you are happy, or not (at least in North America). Some replacements were reported to be more yellow, than the original units.

Tom B.

 

[vin]

Now my plan is to ask them check throughly before sending out a new one to me.

My fourth iMac i7 was pre-checked by Apple hq ireland before it was delivered to me. I don't know what they checked because it couldn't have been the display; it was one of the worst I received.

 

[iSamurai]

Hi all,
Just bought my iMac yesterday (am from Singapore) damn tech help desk ask me to call the reseller, and damn reseller ask me to take it back to their store for the yellow tint check (friggin' 14 kg!). =.= i spent 2k(sing dollars) on it (the new led 21.5 with discrete graphics) man! and all this trouble. quite disappointing for a first time mac user...shd i jus ask for a refund n dont bother with the repair?

just needed to vent, apologies.

the ones in Changi T3 seem fine with older stock... newer stock seem to have this problem more. if you ever find yourself doing duty free there soon, scoop one up there.

but just remember to everyone else buying from resellers generally mean no refunds and exchange is only given if they deem that there's a problem.

 

[spcdust]

My fourth iMac i7 was pre-checked by Apple hq ireland before it was delivered to me. I don't know what they checked because it couldn't have been the display; it was one of the worst I received.

Same experience - my pre-screened replacement was also worse than the iMac it was meant to be replacing (although mine was pre-screened at the production line rather than Ireland).

 

[SuX0rz]

Just got my screen replaced at my house. Took about 20 minutes. New screen looks pretty good so far but so did my original.

 

[SoCalRich]

This whole fiasco is just NOT right.

Has anyone filed a complaint with the Better Business Bureau? Like any other vendor if the product or service is sub standard, file a complaint. Why should Apple be any different.

I doubt very much that it would do any difference, until enough people complained then it might get Stevie boy attention.

If possible, file the complaints in Cupertino, CA. then drop a dime to the media...

 

[mystikjoe]

This whole fiasco is just NOT right.

Has anyone filed a complaint with the Better Business Bureau? Like any other vendor if the product or service is sub standard, file a complaint. Why should Apple be any different.

I doubt very much that it would do any difference, until enough people complained then it might get Stevie boy attention.

If possible, file the complaints in Cupertino, CA. then drop a dime to the media...

lol. do you know what the better business bureau is? it's a joke. they have no enforcement action at all. do you think a negative rating with the bbb will stop apple from selling like wildfire? i doubt that my friend. i love my imac and the screen is great. i know the first few weeks were really bad but i think week 13 and later seem to be much better. i just tested a few at best buy and all of them looked great. my best buy got the apple stuff like 2 weeks ago.

 

[xyndz]

Hey all,
thanks for sharing, am gonna lug the damn thing back to the reseller. I'm going to check it there before i carry all 14 kg back home.

I mean seriously, am i gonna bring this machine back and forth to the reseller for every replacement? Absurd. Apple says "no choice, its the policy."
If this continue im asking for a refund, if they say no, ill go to CASE (Consumers Association of Singapore)

I love the OS though and the aesthetics...but they're seriously pissing me off.

 

[SoCalRich]

lol. do you know what the better business bureau is? it's a joke. they have no enforcement action at all. do you think a negative rating with the bbb will stop apple from selling like wildfire? i doubt that my friend. i love my imac and the screen is great. i know the first few weeks were really bad but i think week 13 and later seem to be much better. i just tested a few at best buy and all of them looked great. my best buy got the apple stuff like 2 weeks ago.

I know the BBB is useless. But the negative publicity for Apple when the media is made aware of the number of complaints just might get some action.

Just an idea...

 

[Raima]

Got my screen replaced this morning. Less yellow tint now, but grey banding. Awaiting for another screen replacement.

 

[xyndz]

you guys are so patience

 

[ascender]

There doesn't seem to be much consistency from Apple in terms of how to define a screen as being defective. There's people here with machines affected which were apparently pre-screened before leaving Apple.

The authorised repair agent who did mine seemed equally unsure. First screen I had replaced was worse. When I went back to them, they said they couldn't see a problem, although another iMac they had in was "much worse" than my one. Apple then insisted they replace it. I picked the machine up to be told "only time will tell" if this new screen is any better and it was the worst of the bunch, so I don't think there's much communication from Apple to their techs about the issue.

Amazingly its still the same at Apple where some of the people you speak to aren't aware of any such issue. Or maybe they are and are just playing dumb?

 

[highflyer]

Hi all

After finishing testing my 'pre-screened' 27 inch i7, I've come to the conclusion that the screen is one of the worst I've seen.

I have a week 13 i7. The grey-band is absolutely horrible - I can even see it on normal websites and on the grey bar test. The backlight bleed from the bottom right hand corner is really really extreme. I can see the bleed across as much as one third of the screen. The yellow is not so bad but the top to bottom cool to warm gradient is very pronounced.

My 'old' i5 has worryingly started flickering more and more. It did not use to do this. I thought my eyes were playing tricks on me but I tested by staring at the screen for 10 mins with a friend present. We could both see screen flickers every few minutes. Worrying this is new problem which I did not have before.

Apple Exec Relations have agreed to take back the old i5 and send out one more new i7. I will compare i7 v i7 and take the best one. I just hope hope hope that another i7 will be better than my week 13. I have heard a lot of people with screen issues on week 13's, so maybe this was another particularly bad week?

 

[pinzel51]

pretty good soo far

Hey everyone,

I finally made the big launch and decided to get an imac 27 i5 last night. That beast is amazing !

I did the yellowing issue and there is practically no issues with the exception of a small part of the screen in the bottom right corner where it is a little bit yellow. What would you guys do on this ... I know i can ask for a replacement but I feel it is not too bad ... I mean I really have to look to see the yellowing ( and mostly when I do the test with the sheet)

So should I ask for some money back due to that defect or should I get the screen replaced... I feel I would be very happy with just a small rebate on the computer (like 15% )

Thanks for your advice guys

 

[mystikjoe]

Hey everyone,

I finally made the big launch and decided to get an imac 27 i5 last night. That beast is amazing !

I did the yellowing issue and there is practically no issues with the exception of a small part of the screen in the bottom right corner where it is a little bit yellow. What would you guys do on this ... I know i can ask for a replacement but I feel it is not too bad ... I mean I really have to look to see the yellowing ( and mostly when I do the test with the sheet)

So should I ask for some money back due to that defect or should I get the screen replaced... I feel I would be very happy with just a small rebate on the computer (like 15% )

Thanks for your advice guys

If u didn't use this forum you never would have noticed it! Good luck getting any rebate from apple seems they tightened up the ship!

 

[ascender]

Is there any way to tell if an iMac is a refurb? I know that officially, refurbs come in a different box, but I've just received one where the spec sticker on the top has a different spec sticker underneath and the box has been re-sealed. Maybe i'm being suspicious about nothing, but it would be good to know.

Aarrrgh, grey (dead?) pixel slap bang in the middle of the screen and now I've seen it, I can't stop noticing it.

 

[mjsmke]

Is anyone worried that even if they get a decent screen it may fade to yellow towards the bottom over time?

 

[clearyjp]

A bit of an update:
I returned iMac number 3 today for a refund. They tried to convince me to have the current one repaired (it's only 7 days old!) and then suggested I try another one (because I love driving 2 hours each way!). I was then told that having 3 defective units in a row was highly unlikely (even though they acknowledged the yellow tinge problem) which made me feel like they thought I was lying about the whole thing.
Over the last 2 weeks I have been promised twice that a manager will get in contact with me, which hasn't happened. Again today I asked to speak to one in store, and again I was told they are all in a "meeting" and I will get a call back. I've written emails to the store (which I was told was the best way to get in contact with a manager), and haven't received a response, and out of desperation I even wrote one off to sjobs@apple.com. This is seriously frustrating.
I know I can't be reimbursed for all the time and money I have wasted, but this is probably the worst customer service I have ever received, and I would at least like someone to take responsibility and say this should not be happening. Does anyone have any ideas about what I can do from here? Anyone else that I can contact (I'm in Australia btw).

 

[highflyer]

Is anyone worried that even if they get a decent screen it may fade to yellow towards the bottom over time?

Do you even have an iMac or are you just trying to worry us all even further!?

I would be delighted to get my first yellow free screen, let alone worry about whether it is going to become yellow a few years down the line........

 

[mdewberry]

A bit of an update:
I returned iMac number 3 today for a refund. They tried to convince me to have the current one repaired (it's only 7 days old!) and then suggested I try another one (because I love driving 2 hours each way!). I was then told that having 3 defective units in a row was highly unlikely (even though they acknowledged the yellow tinge problem) which made me feel like they thought I was lying about the whole thing.
Over the last 2 weeks I have been promised twice that a manager will get in contact with me, which hasn't happened. Again today I asked to speak to one in store, and again I was told they are all in a "meeting" and I will get a call back. I've written emails to the store (which I was told was the best way to get in contact with a manager), and haven't received a response, and out of desperation I even wrote one off to sjobs@apple.com. This is seriously frustrating.
I know I can't be reimbursed for all the time and money I have wasted, but this is probably the worst customer service I have ever received, and I would at least like someone to take responsibility and say this should not be happening. Does anyone have any ideas about what I can do from here? Anyone else that I can contact (I'm in Australia btw).

After using my 5th i5 iMac this past week and trying to ignore the yellow/brown band going down the center (and bottom 4th) of my screen I decided to escalate to sjobs@apple.com, and received a call the next day from a very helpful person who stated she would arrange an immediate refund with my Apple store. I was hesitant to use this email as I don't typically escalate so high, but felt so frustrated with this situation and determined it was the right thing to do. My letter was not mean or condescending, just stating professionally the issues that I have had with multiple i5 iMacs...

I am done done done with this version of the iMac.. Will hold off to this summer to see what new hardware comes out.. Maybe an update to the iMacs with better quality screens, or maybe a better spec'd mini.. I would LOVE a MacPro but too much money (as I would also need to buy a monitor..) I know folks only feel that a small percent of iMacs have faulty LCD screens, but having gone through 5 machines I personally think the number is much higher..

 

[Xtremehkr]

Received my i7 December 1st without any issues. I enjoy the compliments about how vivid the colors are on the 27" IPS screen. No yellowing experienced or any indication that the screen will turn yellow at any point.

If this were a credible problem at least one reputable source of tech news would have picked up on it.

This entire thread is basically FUD, manufactured concern to dissuade potential buyers. The new Macs were released about 6 months ago and if there was a problem that was credible there are plenty of tech related sites or shows that would have jumped on it.

6 months on, the problem really only exists amongst some anonymous poster on Mac Rumors. Funny, that.

 

[Btom]

Is anyone worried that even if they get a decent screen it may fade to yellow towards the bottom over time?

There were some reports on yellowing increasing over time, but it could have been also an effect of staring at the screen too much...

Tom B.

 

[mjsmke]

Do you even have an iMac or are you just trying to worry us all even further!?

I would be delighted to get my first yellow free screen, let alone worry about whether it is going to become yellow a few years down the line........

I got through 2 iMacs and 2 screen replacements on each last month.

Most screens will fade eventually. But what i mean is, the iMac may start to fade faster in different places. This is why i gave up on iMacs and went for a Mac Pro.