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27" Core i7 iMacs Arriving DOA or With Cracked Screens?
- Thread starter thejadedmonkey
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The two aren't related.
These things will happen from time to time. If it was HP or Lenovo you wouldn't be reading about it.
When you hold down the Power Button you are resetting the SMC which controls the hardware and power. It's a problem with EFI/NewWorld that hasn't been fixed.
What's cheaper about them, the quality? Did we ask for that? NO.
Absolutely, it's always about Apple, of course this is a Mac site but Engadget wouldn't have wasted their time had it been a broken screen delivered to them by Dell. All they say is, "Well, it was to be expected from Dell and move on". Since it was Apple, the internet treats it like a crime was committed.
Now, in this case, I think Apple DOES need to rethink this uber small packaging. I can see it now at UPS, "Hey man, throw me that box from Apple so I throw it on the truck!" I can imagine our dear Macs are getting a lot of bouncing before hitting our doorsteps.
IF the packaging is sound and the crack is in the same place each time, there must be a case flaw in that corner.
Tension during build? Heat Morph? I DUN NO!
Tension during build? Heat Morph? I DUN NO!
The crack is always in the lower left corner, that suggests to me a manufacturing fault. Maybe it is cold in China when they assemble the iMacs, or when it gets shipped, and it at 35,000 feet and the temp is below zero, when it heats up again, the screen expands and cracks.
Just my thoughts.
Just my thoughts.
Too bad. 
Hard to deny that Apple's quality has been suffering slightly as of late. Hopefully they'll take this very seriously.
I was just thinking the same thing.
Probably not, but CA could use the work.
Hard to deny that Apple's quality has been suffering slightly as of late. Hopefully they'll take this very seriously. I was just thinking the same thing.
Probably not, but CA could use the work.
Not exactly true. What happened here was that a lot of people were complaining. If a lot of people were having this very same problem with any other manufacturer out there, you'd see the same news.
But as many people are saying, this is bound to happen.
It may be a manufacturing fault, but if it's a case of contraction and expansion due to temperature, you wouldn't see the cracks occurring in the same place. It's a single sheet of glass. It could (and would) crack anywhere.
The fact it's typical to the lower left corner seems to me like a packing problem.
Because in the grand scale of things, buying a perfect machine 100.0000000% of the time is most certainly GUARANTEED in life.
Eric didn't really explain it well.
AmEx has two sets of cards.
one is a traditional credit card where you can carry a balance, pay interest etc.
the other, and original, is a charge card you must pay off in full each month. which also comes with an annual fee and some discounts and such. there are levels to that program set up according to what you spend which then determines your level of benefits, your charge limit and your fee. the biggest is the nice heavy black card which has no limit each month but something like a 10k a year fee (it's made for those that spend an easy 50-100k a month)
Some anecdotal news that may help the situation.
Delivery of my i7 iMac has been bumped up to Nov 30th. It was originally scheduled for Dec 4th.
This would suggest that more i7s are being delivered w/o problems than those w/ problems.
If the i7s were failing that badly, delivery times would be sliding back, not forward.
Purely anecdotal evidence here.
Good luck little iMac, on your journey across the Pacific Ocean tonight.
FedEx, I will be taking notice of damage done to the original packaging once it is here.
Delivery of my i7 iMac has been bumped up to Nov 30th. It was originally scheduled for Dec 4th.
This would suggest that more i7s are being delivered w/o problems than those w/ problems.
If the i7s were failing that badly, delivery times would be sliding back, not forward.
Purely anecdotal evidence here.
Good luck little iMac, on your journey across the Pacific Ocean tonight.
FedEx, I will be taking notice of damage done to the original packaging once it is here.
I was a victim
Mine arrived with a cracked screen. Fedex dropped it off at 2PM, on the phone with applecare, spoke with SIX representatives before being offered the option of taking it to a mac store for a replacement, Santa Monica's didn't have an appoitment for two days. After telling the rep, that I would not be willing to wait two days and then have a part shipped. He told me they had to inspect the machine first to ensure that it was damaged during shipping. (like I took a hammer to it as it came out of the box?)
Long story short, I went straight to the store, manager, Niten, couldn't have been nicer. Part was overnighted, Machine returned, working, today. Currently transferring data from my soon to be sold Mac Pro.
Mine arrived with a cracked screen. Fedex dropped it off at 2PM, on the phone with applecare, spoke with SIX representatives before being offered the option of taking it to a mac store for a replacement, Santa Monica's didn't have an appoitment for two days. After telling the rep, that I would not be willing to wait two days and then have a part shipped. He told me they had to inspect the machine first to ensure that it was damaged during shipping. (like I took a hammer to it as it came out of the box?)
Long story short, I went straight to the store, manager, Niten, couldn't have been nicer. Part was overnighted, Machine returned, working, today. Currently transferring data from my soon to be sold Mac Pro.
as all the glass covers have failed in the same place it cannot be a shipping fault
I would bet its the aluminium body that is not flat on the glass mounting face, with maybe the lower left being slightly raised thus creating a pressure point ,thus stressing the glass leading to the common failure point
The one that have not had the failure may have bodies from a different batch
On inspection of a mates 21.5 inch the case would seem to be die cast ,if they are not cooled in the correct way they WILL twist causing the reported common failure mode
I would bet its the aluminium body that is not flat on the glass mounting face, with maybe the lower left being slightly raised thus creating a pressure point ,thus stressing the glass leading to the common failure point
The one that have not had the failure may have bodies from a different batch
On inspection of a mates 21.5 inch the case would seem to be die cast ,if they are not cooled in the correct way they WILL twist causing the reported common failure mode
Well I still believe it is a manufacturing / design flaw. There is obviously a stress / pressure point on that part of the chassis. If it was packaging, why not see it on the bottom right too. Does anyone know where the attachment points for the glass are? I know ifixit.com have done a tear down of a C2D, but not real mention of how / where the glass attaches.
What I've seen is speculation that the problem isn't insufficient padding in the container, but rather the container isn't stiff enough and allows the iMac to be subjected to torsion. The large glass exposes a failure mode under torsion that the smaller iMacs aren't subject to.
If this is so, then you could damage a 27" iMac just by carrying it the wrong way. You wouldn't even have to involve FedEx, just carry it from the store to your car with unequal load across the panel.
If this is so, then you could damage a 27" iMac just by carrying it the wrong way. You wouldn't even have to involve FedEx, just carry it from the store to your car with unequal load across the panel.
I live in the UK where amex isn't too common, many places don't accept it because of the charges.
I totally agree and I'm always surprised by people not understanding the protection that a credit card gives them.
I just wanted to point out that it's not just platinum level cards (not that 'platinum' means anything nowadays) - The best card I've got in my wallet for most purchases is a tacky looking blue colour with 'CASH REWARD' stamped in huge letters across it.
Reality Check: For every person who proclaims themselves to be Saints you'll find tenfold who will screw with a product to get a replacement. It's not an insult to you. It's just reality.
If the container was at fault, and allowing the box to flex, surely we would see crack both left and right, so far, from what I have read, all the cracks are in the lower left. Why only the lower left, well thats the $50,000 question.
Exactly. FedEx and UPS are the same. My neighbor works for UPS and he's delivered things to me several times and when i told him what he'd just delivered he told me he'd stay at my house while i unbox is so he can go ahead and take it back because he knows it's going to be broken. He said people at UPS throw boxes all over the place. So it's not likely to be Apple's fault on most of these.
Once again, how can you come to this conclusion when it is always the lower left corner. So far all the documented cases have the cracks in the lower lefty corner. Surely if it was shipping / packaging, we would see random breaks?
True. You know why?
Apple is the ONLY company that gloats with phrases as "It just works", they focus on top end design, and they want to give their users the impeccable experience and feelings with their products.
As far as I know, no other computer company does this. If apple are so smug about their products, of course people will give all their attention to Apple products with faults. IMHO Apple has brought this upon themselves. As far as I know, it is impossible to produce high end products with super low production costs. It is a huge paradox.
It is all about profit these days. Regretfully.