Different group of dates, lot of people will fall into this group and don't want sift through pages of dates not relevant to them
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27" Delivery time thread.
- Thread starter Jay9495
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Different group of dates, lot of people will fall into this group and don't want sift through pages of dates not relevant to them
Wow, there is a lot of Apple hate going on here.
How many people are waiting for their iMac, where Apple has FAILED to deliver their ordered iMac within the "Delivers Month Day - Month Day by Chosen Shipping"?
I ordered in the first two hours of the Apple Store going live, received my order confirmation email from Apple @ 01:48 PST 11/30/2012, and my iMac was delivered eight days before the promised delivery window opened.
I understand the angst and the desire to have your order, it is a beautiful computer.
Apple was up front about this situation. On October 23, 2012; Tim Cook stated that initial supply quantities would be limited, particularly for the 27" model.
Yes, the order processing and shipping has been a Chinese clustf#$k of a mess.
Has Apple broken their promised delivery window for ANYONE?
How many people are waiting for their iMac, where Apple has FAILED to deliver their ordered iMac within the "Delivers Month Day - Month Day by Chosen Shipping"?
I ordered in the first two hours of the Apple Store going live, received my order confirmation email from Apple @ 01:48 PST 11/30/2012, and my iMac was delivered eight days before the promised delivery window opened.
I understand the angst and the desire to have your order, it is a beautiful computer.
Apple was up front about this situation. On October 23, 2012; Tim Cook stated that initial supply quantities would be limited, particularly for the 27" model.
Yes, the order processing and shipping has been a Chinese clustf#$k of a mess.
Has Apple broken their promised delivery window for ANYONE?
Ordered Friday, Dec. 21, higher-end but with GTX 680MX upgrade.
I wonder when we'll see "Available: January" change to a specific time frame.. I hope its soon.
I'm wondering when its going to change to "Available: February" for new orders
Top Spec 27" ordrered on 30th November still showing processing with an expected delivery date 7th-15th January.... so many later orders reporting in saying they have received theirs or that arrival is imminent...Sooo lucky
There seems no logic in the delivery pattern???
Anyone other 30-ers still on the naughty list with me? lets share some eggnog
I rang apple and asked if they could explain why orders placed after me are being shipped or even delivered already while my order (30/11) still idles on Processing items. She had no real answer and stumbled as she tried to tell me that it's often how the computer accepts the orders. That doesn't seem logical to me- I call BS.
Oh well looks like my Christmas present coming late this year. Possibly not even this year...
Lets drown our sorrows with some tequila based eggnog shall we!!
Technically no. But maybe if you weren't one of the lucky ones who got their order 8 days early maybe you would see our side to the situation.
This is how I see it: there's a line of people at an apple store waiting to get their iMac. Suddenly apple store employees start running out with deranged smiles on their faces handing iMacs to random people in the line. A man second to last is given an imac, then someone in the middle.
The people near the front of the line start getting angry. But the ones that have an imac don't seem to understand. "You'll still get ur iMacs guys" they say. Yeah get we get that.
We will still get our iMacs, and probably within the allotted dates but that's not the point. Someone who ordered a day or more after me shouldn't have already received their imac while mine remains in processing hell.
The site goes off-line every Sunday for about an hour for maintenance...It's normal.
For what it's Worth
First things first Happy and safe Holidays' to all........................
FreemanW and paul.t you both make good points but I think you are arguing about different issues; much of the computer supply chain/delivery issues appear on the surface to be unfair though to some extent they may or may not be. Firstly, one issue many of us are having is with Fedex which has promised some of us next day delivery or 2 to 3 business day delivery but Fedex, for some of us, has not honored that promise/contract. If you are upgraded to next day delivery or 2 to 3 business day delivery that comes at a higher cost, and if that promise is not met they have violated the contract. As individual consumers we have less impact on Fedex practices but Apple could easily bring pressure to bear to help future customers. In essence, a promise by Fedex, baring an act of God, is contractual since consideration has passed between the parties.
Regarding the orders being out of sequence based upon order dates that may or may not be Apples fault entirely; if these computers are built at different factories that may affect how quickly the iMacs' are produced and each factory may have supply chain constraints based upon the BTO iMacs they receive. Having said that, I am sure that some orders were not handled properly so I understand the angst of some people but as we all know this is not a perfect world, and Apple or any company for that matter will never fulfill all our expectations all the time. The relevant question is...... does Apple meet or exceed our expectations most of the time? The answer would in all fairness have to be yes.
I have to give Apple credit though, from all indications they have produced an impressive machine that will be worth the wait. In addition, in support of Apple, whenever you call customer support, in the vast majority of cases, your dealing with people that are both intelligent and motivated to help, and in my experience are a cut above your routine consumer support personnel.
First things first Happy and safe Holidays' to all........................
FreemanW and paul.t you both make good points but I think you are arguing about different issues; much of the computer supply chain/delivery issues appear on the surface to be unfair though to some extent they may or may not be. Firstly, one issue many of us are having is with Fedex which has promised some of us next day delivery or 2 to 3 business day delivery but Fedex, for some of us, has not honored that promise/contract. If you are upgraded to next day delivery or 2 to 3 business day delivery that comes at a higher cost, and if that promise is not met they have violated the contract. As individual consumers we have less impact on Fedex practices but Apple could easily bring pressure to bear to help future customers. In essence, a promise by Fedex, baring an act of God, is contractual since consideration has passed between the parties.
Regarding the orders being out of sequence based upon order dates that may or may not be Apples fault entirely; if these computers are built at different factories that may affect how quickly the iMacs' are produced and each factory may have supply chain constraints based upon the BTO iMacs they receive. Having said that, I am sure that some orders were not handled properly so I understand the angst of some people but as we all know this is not a perfect world, and Apple or any company for that matter will never fulfill all our expectations all the time. The relevant question is...... does Apple meet or exceed our expectations most of the time? The answer would in all fairness have to be yes.
I have to give Apple credit though, from all indications they have produced an impressive machine that will be worth the wait. In addition, in support of Apple, whenever you call customer support, in the vast majority of cases, your dealing with people that are both intelligent and motivated to help, and in my experience are a cut above your routine consumer support personnel.
Very well said.
I have been on this thread from day one and have yet to see anyone receive their iMac later than the delivery window given to them at the time of ordering.
I ordered my iMac on the 5th
My creditcard didn't get charged but the amount was deducted from my reserve. I noticed today however that the reserve is back up to the normal amount so my card didn't get charged. My order status is unchanged however on processing with estimated delivery 03-09 January
Is there a problem? Do I need to do something?
My creditcard didn't get charged but the amount was deducted from my reserve. I noticed today however that the reserve is back up to the normal amount so my card didn't get charged. My order status is unchanged however on processing with estimated delivery 03-09 January
Is there a problem? Do I need to do something?
That's completely normal. Apple can only hold the amount payable for a certain amount of time while they process and deliver your iMac.
Once you have officially received your item the funds with be withdrawn. Same thing happens to me when I order online with Apple. Nothing to worry about
No, it's normal. Apple puts a hold on the money, then it expires and you get it back. Annoying , but it happened to me about 9 times. The charge finally stuck a couple days after my iMac shipped .
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That's completely normal. ...Nothing to worry about
You are quick !
Ordered Friday, Dec. 21, higher-end but with GTX 680MX upgrade.
I wonder when we'll see "Available: January" change to a specific time frame.. I hope its soon.
Ya I order Dec 13 and still have the "Available: January" as well. A specific date or the typical range of dates when we might expect delivery would be nice.
Since I won't have my iMac for Xmas Apple, how about just a delivery date??
I agree, they gave me 2 -7 Jan after the wired transfer was verified and i'll be happy if it gets to my house between those dates... If it came sooner i'd be just as happy... only a little earlier
Honestly i'm actually enjoying this torture a little bit. I like looking forward to getting the iMac and coming to this forum reading everyone's posts about delivery dates, cancel buttons, flight numbers... Some posts make me laugh out loud... Some people are crazy/funny. I'm sure gonna miss the iMac delivery topics.I'm guessing that my Mac isn't the only one still sitting in Memphis?
My tracking page still projects delivery tomorrow but .... I doubt that happens.
I know Apple knows about the problem ... lots of us spoke with them Friday but apparently it didn't get resolved over the weekend.
Mine is too. Yesterday after an hour call with Apple, they made it sound like all was now resolved and we'll receive on Monday. Yet no change on the tracking status. I bet nothing will really happen until after Christmas on Wednesday.
I hope I get some movement today. Still a possibility of a Monday delivery.
Looks like mine will be delivered on the 26th or 27th. It has departed China twice now and arrived in Japan in between. I think UPS loves logistics a little too much. I just hope these scans are bogus and it arrives tomorrow. If not, it will still be a week earlier than I expected.
Attachments
Go to the ordered on 11/30 and still waiting thread ... Yes Apple has missed the window on some.
I'm wondering when its going to change to "Available: February" for new orders
I have to say this post just made me order over a $3k iMac. Thanks! Lol
Dude, that's insane. Can't say what happened, maybe they forgot to take something and turned back around?
Recommendation
I don't know if you've tried this yet.... but I would call customer service and after you get the party line.... politely....politely.... I would ask to speak with a supervisor for at this point you have a legitimate complaint/concern. This is clearly a "Apple Problem", and knowing Apple, you are providing them with an opportunity to improve their service and improve customer satisfaction. Apple ultimately wants a Win/Win whenever possible as do all successful businesses. I emphasize politely for all customer support has been given marching orders to solve reasonable requests and your concern is reasonable; the problem just needs to reach a level were a solution is possible.
I don't know if you've tried this yet.... but I would call customer service and after you get the party line.... politely....politely.... I would ask to speak with a supervisor for at this point you have a legitimate complaint/concern. This is clearly a "Apple Problem", and knowing Apple, you are providing them with an opportunity to improve their service and improve customer satisfaction. Apple ultimately wants a Win/Win whenever possible as do all successful businesses. I emphasize politely for all customer support has been given marching orders to solve reasonable requests and your concern is reasonable; the problem just needs to reach a level were a solution is possible.