OMG! i guess we will never know. Whenever i call, my calls are always forwarded to a specific supervisor who will be handling all my information from now on. Since they already gave me a free car charger that i wanted ( no case because i think they are unflattering to the phone) i haven't called back. Looks like it should be shipping soon. It went from oct 8-11 to oct 7-10 and now oct 2-7, quite a few updates and i still have next day shipping.
they gave me a product RED case as i ordered iphone 5s silver..
God knows what apple guys up to..