So money paying customers have no right to be dissatisfied with a product?
When did I say that? Way to dodge and weave around the point. You can be dissatisfied all you want, but Apple is not under any obligation to comply with every. little. gripe. you. have. Their priority, as with any/every company, is to improve their products in ways that make sense for most of their users (or most of their users in a particular area, eg: Active Directory over Novell as the primary third-party directory service). If there was sufficient drop in sales to warrant putting Flash in, they would. If there was sufficient complaints from their users, they would. The market dictates this. If there was sufficient risk to their stock value, they would. You think that your demand for Flash is an obvious priority number 1. Well, it might be for you, but it's clearly not for Apple. People are happy enough to buy non-Flash iOS devices, and not sufficiently unhappy to ditch them and switch, because the numbers just keep going up. Try and tell me otherwise. Your "showstopper" is your own, not everybody else's, and it's not Apple's. You have a problem with the no-Flash thing? You've got a choice: either leave or stay. It's completely in your power, you're under no obligation to stay, nobody's keeping you here, you have free will, and it's up to you to make the compromise you're prepared to live with. So the first person you can complain to is yourself, for making a choice you regret. You can then cry to the universe in general, write in your diary, post a strongly worded blog entry on your LiveJournal, but nobody, including Apple, is under any obligation do anything about it. Their end of the deal has been met: you give them money, they provide you that product as it was described at that point in time. The problem is, you think somebody
has to listen to you and
has to do something about it, when they don't. If you go, don't let the door hit you on the way out. If you stay, you have made a conscious decision that you have selected, chosen, decided that you prefer the non-Flash option. And buying with the expectation that they MUST put it in later is just ridiculous. You buy your products based on what they can do, not on what you imagine they must surely perhaps maybe be going to possibly do sometime in the near or distant future. And you knew going into it that there was no Flash, so you've bought a device that does not even meet your supposed "requirements". You want Flash on iOS, well maybe you just need to keep waiting for the next version, and the next, and the next.... So, by all means, complain all you want. But don't be surprised if nobody's there in the woods listening for your tree to fall.