Or because she's just botched a bunch of releases and experiences. I'm laying down criticism for Jon Ive as being head of software development and making these absurd UI/UX decisions as well, such as
FYI, it's ok to criticize females.
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Angela Ahrendts is Now Simply Senior Vice President of Retail as Apple Drops 'Online Stores' From Her Title
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Or because she's just botched a bunch of releases and experiences. I'm laying down criticism for Jon Ive as being head of software development and making these absurd UI/UX decisions as well, such as
FYI, it's ok to criticize females.
I think we won't demote it... it's demoted by Apple exces... come on where's the pro support? Where's the new MacPro. They are trying to make it looks like for hipsters or bunch of rich jackass....
When you bring up race or gender as a factor, look in the mirror, you are the one with racial and gender bias.
I think there are some arguments to support this, but others that say otherwise. For example, selling a lot, being ubiquitous and very popular may indicate 'transforming society', but so was Rubik's Cube and that hasn't changed the world too much. Certainly some people use their smartphone as a laptop replacement, but then it could be argued that only the form factor has changed. Nowadays I'd posit 99% of Apple's customer's use the iPhone & iPad precisely as "only Instagram, Facebook and webbrowsing tools" and Apple's recent emphasis on stickers and the like definitely doesn't push the point for transforming society... I'm just not so sure I buy Apple's marketing about world-changing magical products.
As far is Tim Cook is concerned, there is indeed one single person who is accountable to him for the smooth operations of those processes. That person is paid a very high salary to make sure the people who implement the processes you are mentioning on the ground are doing it right. The CEO and shareholders are not shelling out that money to be told, "it is not me fault, the people on the ground are not up to the task".
I believe Jobs called people like you "Bozos"
Agree. And that dovetails with the renaming of the "Apple Store" to just "Apple." The experience in both their physical and online stores has been improved. There is now just one retail store, and her title reflects that.
Ahrendts is doing an outstanding job, and Apple is lucky to have snagged her for that position.
Exactly this. And after over 160 posts, not a single one (except for a blatant remark just to make a point) sexist comment. Someone said "Eggplant" is owed an apology? After 7 pages and 160+ comments, I think she (assuming a she) was dead wrong and we're the ones owed an apology. Her remark was offensive to all males on this forum.
It reminds me when I hear news stories about a minority who walks into a shop and is the FIRST ONE to notice that the staff is not equally made up of all ethnicities...it's reverse racism.
In any case, I'm glad the community here is not what Eggplant predicted.
Pls. I considered the Online store a mess before I even knew who was in charge-up until quite recently
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I was completely unimpressed with trying to order the iPhone 7 from the Apple online store so I ordered it from Verizon. it was a far better experience on the Verizon site and I now have a Jet Black 7 Plus instead of waiting until November/December. And she still hasn't opened an Apple Store in the state of Vermont.
The thing is, they were brilliant under Steve's direction. Right now, it seems like all Apple's senior management are running off on their own ego trips doing nothing good for Apple.
It is 100% Timmy's fault and the sick culture he has created at Apple.
Apple does have a lot of good people but they're all spinning their wheels with nobody but a brainless twit at the company's helm.
Apple should be on product perfection that sells itself. Fashion and luxury put intrinsic quality in jeopardy (sorry for Angela)
Speaking of the devil (the Store design, not Angela). I went to my local Apple Store with a friends yesterday to fix his iPhone. I was surprised to see the new style of Store. Honestly I'm rather indifferent about it. However, what I'm annoyed about is the lack of attention to details. Let's just take the 3rd party brand headphones for example. The new store has these wooden sphere where it's used to hang the headphone when not in use. As to mimic a human head. You have a wall full of those along with at least six headphone. There was no way for anyone to tell exactly what they are looking at. There was no marking no tag. I was interested in the qc35. But I have no idea if I'm looking at the right one. I'm not sure what I would call this. But I'm okay going to Best Buy to pick one up, at least I know I'm looking at the right headphone without calling one of those so call apple employee.
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I typed in airplay speaker and it found 2 airplay compatible speakers. Typing in speakers found a whole load of Bluetooth speakers etc.
Even retail employees themselves can be confused by this lack of labelling.
Last year I went to an Apple Store (Osaka) on the day after the iPad mini 4 was released as my girlfriend wanted to get one. No way my girlfriend could have found one herself as nothing look more like an iPad min 4 than an iPad min 3 or min 2 which were both still for sale at the time. I thought they had them as I'm a bit of an Apple geek and knew they had moved to a laminated display which someone units seemed to have. Instead of spending much time double checking we just asked an employee there if the 4 was available and where the display units were. The person didn't know if they had received them, and couldn't even tell us what the display units were! They had to go to a supervisor to confirm the 4 was available (which it was). I had been thinking this idea not to label products was stupid before, but on that day I realise to which extend it was a poorly implemented idea (I am not blaming the employee and it could be a lack of training, but whoever made the decision to remove all labels - and I am sure Angela Ahrendts was ultimately involved - should have put a process in place to make sure that every retail employee is always aware of every product on display).
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I agree that it all depends on the viewpoint you take, but consider the following. I think the introduction of the iPhone and the app store a year later were pivotal for the mobile computing market. Of course elements, forms or versions of both of these existed in one way or the other, but neither had been introduced in an integrated way that actually facilitated a new use of the mobile phone.
Fast forward almost ten years ago. Take a look at airports, restaurants, but also in business, hotels, hospitals. Smartphones are everywhere, and used for actual value-adding purposes. You could argue that this development would have emerged anyway and you could be right. But it was Apple that accelerated this development with the introduction of these two elements in a space of two years (2007 and 2008).
So, we would have possibly been in a similar position now if Apple would have done nothing, but it is more probable that we are not. In that sense I think that Apple has absolutely been facilitating in a change that has touched everyone on this planet that uses a phone, and that is a lot of people.
I assume you tried on the UK store?
If yes - exactly my point. You think you have browsed their range of airplay speakers and that they have only 2. But they actually have other ones which didn't show up on your search. Since you have no way to browse by product category (speaker) or to sort products by key features (AirPlay is an Apple technology which they should promote), all you can do is type different search queries which you think might return AirPlay speakers, sort out the result yourself to only retain speakers, and google each of them to see if they indeed support airplay.
Fairly cumbersome and many people will - like you - only see 2 options which might not be what they want, and move one to an other online retail store to see more (one lost sale for Apple even though they indeed had the product the customer eventually purchased - they just couldn't find it). Back in the days the online Apple Store would have made it MUCH easier to browse those products and be sure you have seen everything they have on offer which might correspond your need.
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I am referring to the zero inventory in stores. You could not walk into any store (Apple's or otherwise) and walk out with a jet black phone or the apple watch. I believe that there is still zero inventory for the jet black phone in stores (but that may be easing now). You clearly "received" your in the mail.
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Although I don't disagree with most of what you state, I do think it is her job to stand up to the other executives if it is going to provide a terrible experience in store. The fact that there is no in-store inventory on launch day can be attributed to her ignoring the supply problem or getting pushed over by marketing. If she is going to succeed she has to address this issue. So I do blame her because she is responsible for my experience in the store. I could not get my watch in store due to zero inventory (took two months). I could not get my jet black iphone (settled for the matte black one) in-store. She needs to walk into Tim's or whomever's office and basically state - "I refuse to launch a product unless there is actual products for me to sell in the store."
I went through all of the speakers (3 pages) and found no others which supported Airplay, only Bluetooth.
Visited a local Apple store yesterday, as I had not been to it in months...figured I would check out the iPhone 7's and new Apple Watches. The store, as usual, was busy, but the changes they've made have not improved the shopping experience. In this particular store, the Watches are all in a glass topped table, so you couldn't look / feel them without getting an employee involved, which was disappointing.
And they had just a single table of 7's, with maybe 6 additional 6s and SE iPhones on the wall tables. For a newly released iPhone, I would have expected more prominence be paid to the iPhone. The iPad table was empty (not unexpected), and the MacBook and iMac tables seemed to be afterthoughts as well. I get that this is in part due to the fact that they have not updated the full line, but it just felt stale to me.
What I really don't like is how they have not figured out a better way to display and sell accessories. They're all stuffed to the back of the store, where you have to fight your way past the lines of people waiting for either a Genius or One on One appointment. I literally got pushed out of the way when trying to look at cases and thought that there has to be a better way to do this.
And they had just a single table of 7's, with maybe 6 additional 6s and SE iPhones on the wall tables. For a newly released iPhone, I would have expected more prominence be paid to the iPhone. The iPad table was empty (not unexpected), and the MacBook and iMac tables seemed to be afterthoughts as well. I get that this is in part due to the fact that they have not updated the full line, but it just felt stale to me.
What I really don't like is how they have not figured out a better way to display and sell accessories. They're all stuffed to the back of the store, where you have to fight your way past the lines of people waiting for either a Genius or One on One appointment. I literally got pushed out of the way when trying to look at cases and thought that there has to be a better way to do this.
And yet they have at least another 2 which you probably missed even though you did go through some efforts to prove your point running a first restrictive query and browsed through 3 pages of products amongst which half of them are not even speakers (a "normal" average customer would have given up before you)
- http://www.apple.com/uk/shop/product/HG6L2ZM/A/naim-audio-mu-so-wireless-speaker-system
- http://www.apple.com/uk/shop/product/HJU42Z/A/naim-audio-mu-so-qb-wireless-speaker-system
- (maybe more, I can't know fore sure because as I said there is no way to browse by product category and you have to hope the search engine will spit out all the products you want based on your query)
Pretty much exactly my point: you looked reasonably hard to find the products, I am assuming you are not stupid, and you only got at most half of the products matching the sample need I originally mentioned -> bad online store.
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[doublepost=1475511638][/doublepost]What Angela is in the process of doing is make the experience of investigating, purchasing, training, and service between the online, retail, and support seamless. Everyone should start out at getsupport.apple.com website. Of all the smart phone makers only Apple has a store where you can get your device serviced quickly. The others require mailing the device in for repair/exchange and receiving a replacement or repaired unit. Carriers have created insurance that helps this process.
Apple updated its leadership page this weekend to reflect a minor change to Angela Ahrendts' title, which has been simplified to "Senior Vice President, Retail" as "Online Stores" has been dropped.
Ahrendts remains responsible for "strategy, real estate and development, and operations" of both Apple's physical stores and online storefront, according to her slightly updated bio.The title change is likely in line with Apple's simplified retail branding, including dropping the "Store" moniker when referring to its retail locations by name. Apple has also been attempting to converge its physical and online retail experiences over the past few years, and Ahrendts' new title reflects those efforts.
Article Link: Angela Ahrendts is Now Simply Senior Vice President of Retail as Apple Drops 'Online Stores' From Her Title
Since there are only a few Apple stores available they do also have mail-in options but if you are able to reach a store for service then you have two options. One is to make an appointment for a set time to be seen, or walk in and see if they can fit you in between those who do have set time appointments. A new system seems to be in place where you can receive a text message as to when Apple can place you so you don't have to hang around waiting that day.
You may not like how the Apple stores have changed but this system seems to allow Apple to service more people, and you might be one of them. Also they have been able to create more free workshops on the use of the device or software.
What other manufacture provides what Apple does for your product?
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Yes there is.. get the 'Apple Store' App from the App store. With the app you can check yourself out while in the store for items under a certain price if it doesn't have a serial number. You can make a Genius bar appointment or schedule a place in a free workshop. You can also order through the app any product Apple carries and have it delivered or have it waiting for you in the store for pickup.
From the getsupport.apple.com website you can have your device pre diagnosed and I think Apples telephone support is now free to call and see if your issue can be fix over the phone of if you need to bring in (or send back) for service.
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Yet you were the first one to bring it up. Go somewhere else to find things to complain about. There's enough negativity here already. Seriously, get bent.