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any Calypso Case people waiting?
- Thread starter hamiltonrwatch
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He may have been annoying but a lot of customers are, you should expect it especially if they do not receive in time what they paid for. Your reply is just wrong: why now, why in this way?
High demand does not mean poor communication with customers. If you read the whole thread you can notice that a lot of users are concerned about the lack of information, not about the waiting line.
High demand does not mean poor communication with customers. If you read the whole thread you can notice that a lot of users are concerned about the lack of information, not about the waiting line.
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So… do you have a single photo of a Calypso Cabrio? Or did you ship them all out without ever taking a photo, when people have been hounding you for them for weeks on end?
Even if there is high demand, why can't you post a photo of your main product? People everywhere are asking, here, Facebook, etc… and every time its the same response "were working to get some photos ready"-- this has been going on for a month now. You do work in MARKETING right? Is that how you market a new product?
[That and the fact that nobody on the Internets has received one of these things yet].
ONE other question. So there is huge demand and supposedly a "huge waiting line" -- so then TWO weeks ago why did your company LOWER the shipping times to the Cabrio cases from 3-4 weeks down to 2-3 weeks? Does that make sense? If there is a huge queue of people lined up who have been delayed for WEEKS on end… why let people order and say you're going to ship it in just 2-3 weeks? I mean, the people who ordered 3 weeks ago are supposed to have their cases shipped out by the end of this week… is that going to really happen when people who ordered 7+ weeks ago haven't had theirs shipped yet?
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People that pay $150 on a phone case that was supposed to ship weeks ago, thats who. If you're making cases for Apple products then you have to realize what business your in… Customers of Apple products want good customer service and a perfect product. If there is one mark, scratch, imperfection on the product then they will raise a huge fuss until you fix it. They do this on every Facebook page, of every case manufacturer. If they want easy, lazy consumers then they should go make cases for some other brand.
Not to mention the fact that CalypsoCrystal chose to put itself into the luxury brand niche by its own choosing. If they were selling $30 iPhone cases then people would surely cut them some more slack [not that they deserve it]. However, when you advertise your company as one of the premier makers of high end luxury iPhone cases then you better deliver. On their website they say things like "Discover true luxury customer service.", they assign serial numbers for iPhone cases to make it feel special and limited, they give you certificates of authenticity to make you think people want to counterfeit the case, etc. They do all of those things by their own choosing, trying to mask themselves as a HIGH END LUXURY brand, which they are clearly not. Do other high end brands not deliver on taking a photo of their main product for over a month? No. Do other brands keep making excuses about shipping delays? Nope.
Its one thing to have huge demand, as Apple does with an iPhone every year -- but part of being a true company and high end brand is managing the DEMAND and expectations. If they have HUGE DEMAND then they should raise the shipping times for cases, not LOWER them as they did recently. Multiple times their own employees have PROMISED it would ship by a certain date, and to this date, it never has.
Thats why people are upset. They got convinced this was a good brand selling a luxury case, and after 6 weeks they found out what they really were dealing with.
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Also:
THREE weeks ago you guys sent an email with Serial Numbers saying the case is "looking great" and "we're just putting the final touches on it". That leads everyone to believe that its almost finished, right? So now three weeks later, you're here trying to justify delays when the case was supposedly almost finished three weeks ago? If you're making these things "one at a time" then why did every single person with an order get their serial number at the same time? Seems hard to make everyones case, assign everyones serial number, and almost be finished with everyones case all at the exact same moment in time. [and this was 3 weeks ago ]. Maybe the marketing manager can explain that.
Its one thing to have huge demand, as Apple does with an iPhone every year -- but part of being a true company and high end brand is managing the DEMAND and expectations. If they have HUGE DEMAND then they should raise the shipping times for cases, not LOWER them as they did recently. Multiple times their own employees have PROMISED it would ship by a certain date, and to this date, it never has.
Thats why people are upset. They got convinced this was a good brand selling a luxury case, and after 6 weeks they found out what they really were dealing with.
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THREE weeks ago you guys sent an email with Serial Numbers saying the case is "looking great" and "we're just putting the final touches on it". That leads everyone to believe that its almost finished, right? So now three weeks later, you're here trying to justify delays when the case was supposedly almost finished three weeks ago? If you're making these things "one at a time" then why did every single person with an order get their serial number at the same time? Seems hard to make everyones case, assign everyones serial number, and almost be finished with everyones case all at the exact same moment in time. [and this was 3 weeks ago ]. Maybe the marketing manager can explain that.
Dear Munitalp and Knliebe,
I finally made an account so I can tell you that no one cares about your opinion and you should probably stop posting in this post. This is especially true after you cancelled your orders for this case. You made your decision to not be a part of this and you got your money refunded. Now instead of spamming the post every 5 hours with something irrelevant, go find a hobby or something.
-- Btw, the company has been around since 2009 and has delivered quality products ever since. If this particular case has caused production issues or whatever the problem might be, it does not mean the company is a scam.
Thanks.
Bye.
I finally made an account so I can tell you that no one cares about your opinion and you should probably stop posting in this post. This is especially true after you cancelled your orders for this case. You made your decision to not be a part of this and you got your money refunded. Now instead of spamming the post every 5 hours with something irrelevant, go find a hobby or something.
-- Btw, the company has been around since 2009 and has delivered quality products ever since. If this particular case has caused production issues or whatever the problem might be, it does not mean the company is a scam.
Thanks.
Bye.
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So says the CalypsoCrystal employee
hahha
you live in some conspiracy fantasy man. what exactly makes you even think that? if you dont agree with the last statement u can do your homework and find their other products over the years, and yea theres some reviews on them.I actually hope you are a consumer or you would be a terrible employee.hahha
Anyway, saying that no one cares about their opinion when you created an account just to say that makes me giggle.
Ehm vaja customized cases also take weeks to ship, like other brands. They are handmade and people pay for quality not to get their case teleported. Priceless is the plastic case you can buy for 1$.You bought a case for ~20% of the cost of your phone and it takes more than 5 weeks to ship. Priceless
I do not like to pre-order stuff but sometimes I do. You know, discounts and so on. You can always ask for a refund and check return policies before buying, it is just a way like others to shop.
So you hate the comments in this thread, but you just can't resist the urge to enter the thread and read them? I think you know what needs to be done.
Agreed, but do not you think they could say the same to you? I mean, "if you don't like the situation around the thread, get your time back and stay away".
If you want to participate at least do it in a constructive manner: are you a calypso customer that is happy with the purchase? If not, how do you know they deliver quality products?
It is obvious that the people unhappy with their order will post more than the ones that are happily waiting in line. It works this way in every single thread that discuss this kind of things, be it an iPhone case or whatever.
I am patiently waiting for a picture of the cabrio case in paris glory (EDIT: before placing an order) but I like reading the experience of other users. It is thanks to their "spamming" that the calypso representative answered and confirmed that their CS is not so luxurious, telling how many emails knliebe sent to them is just bad in my opinion.
WOW! This thing has just gotten out of hand...
My question is, For those that already got a refund why would you want to bash CalypsoCase? I do understand your frustration if CalypsoCase did not respond to you over several days/emails. Yes, it sounds like the customer service could have been better, but in the end you did get what you requested, your refund. So why bash? Are you trying to get others to request a refund as well? I would think you would express your unhappiness with CalypsoCase in a separate email to them, not in a string of posts here. But that's just my 2 pennies...
Like many in this thread I pre-purchased a Cabrio. And like many in this thread I am not happy with the lack of pictures, the change in expected shipping dates and the lack of overall communication. That does sound like a lot of discontent, however I do see it with other companies when a new iPhone is released, especially this new sized iphone. I am not trying to make excuses for CalypsoCase, but I do understand.
I just hope that the case does ship soon and the quality is as high as they state it is (fingers crossed). We all have our breaking points, I just have not hit mine yet. But, I know I am not far from it.
My question is, For those that already got a refund why would you want to bash CalypsoCase? I do understand your frustration if CalypsoCase did not respond to you over several days/emails. Yes, it sounds like the customer service could have been better, but in the end you did get what you requested, your refund. So why bash? Are you trying to get others to request a refund as well? I would think you would express your unhappiness with CalypsoCase in a separate email to them, not in a string of posts here. But that's just my 2 pennies...
Like many in this thread I pre-purchased a Cabrio. And like many in this thread I am not happy with the lack of pictures, the change in expected shipping dates and the lack of overall communication. That does sound like a lot of discontent, however I do see it with other companies when a new iPhone is released, especially this new sized iphone. I am not trying to make excuses for CalypsoCase, but I do understand.
I just hope that the case does ship soon and the quality is as high as they state it is (fingers crossed). We all have our breaking points, I just have not hit mine yet. But, I know I am not far from it.
The problem is not the refund process. The issue is even when they know they can't meet the initial projection, there was no email to inform us. We, the paying customers, had to chase them.
Second and more importantly, haven't they heard of the term buffer? They could have put the wait at 10 weeks and let people willing to wait that long order it. I call this sudden surge of new orders bull. They state that they only make 500 of the case. Shouldn't they have made a more accurate projection seeing their workshop, processing time and a Max order of 500? Also, even if there are so many orders, shouldn't they have been done with the first batch by now? Yet, no Pictures, nothing shipped out. They can't be working on 500 cases at the same time.
I got my refund today. It's been exactly 7 weeks since my order. And this is my issue. If I had known 7 weeks ago of this, I would have gone the vaja route and gotten my case by now. I wasted 7 weeks waiting for something that might possibly never come just because of their claim of being able to ship in 3 to 4 weeks.
Second and more importantly, haven't they heard of the term buffer? They could have put the wait at 10 weeks and let people willing to wait that long order it. I call this sudden surge of new orders bull. They state that they only make 500 of the case. Shouldn't they have made a more accurate projection seeing their workshop, processing time and a Max order of 500? Also, even if there are so many orders, shouldn't they have been done with the first batch by now? Yet, no Pictures, nothing shipped out. They can't be working on 500 cases at the same time.
I got my refund today. It's been exactly 7 weeks since my order. And this is my issue. If I had known 7 weeks ago of this, I would have gone the vaja route and gotten my case by now. I wasted 7 weeks waiting for something that might possibly never come just because of their claim of being able to ship in 3 to 4 weeks.
I have no dog in this fight, but I am enjoying this thread. I ordered a Portenzo case (I'm still waiting for it, but it hasn't been too long), and I think I stumbled upon this thread when I searched the forum for any posts that mentioned Portenzo. Anyway, I think folks should keep pounding on Calypso. It's clearly getting a reaction, and it has certainly let me know that I should avoid doing business with this company. Delays happen and mistakes are made, but Calypso should do a better job of communicating with customers. If they want to stay in business, they need to improve.
I have no dog in this fight either, but the facts seem to stack up against Calypso.
There is simply no excuse for not posting photos of your completed products. Zero excuse. Period. Dot.
To continue to ignore this glaring flaw in your operations, you only serve to make yourselves look shady at worst; incompetent at best.
Do grasp that, dear Calypso employees/owners/reps.
There is simply no excuse for not posting photos of your completed products. Zero excuse. Period. Dot.
To continue to ignore this glaring flaw in your operations, you only serve to make yourselves look shady at worst; incompetent at best.
Do grasp that, dear Calypso employees/owners/reps.
Well, PayPal, like the proverbial elephant, never forgets. It's not unheard of for them to drop businesses due to poor CS and complaints.
IOW Ales, you don't want to p_ _ _ them, or potential customers off
Yeah, and now they basically have backed themselves into a corner because instead of initially saying there is a delay in production or something, and then giving a new, revised, reasonable estimate -- they chose the alternate course of saying they are finished and shipping them out everyday…
Now what are they going to do? Go back to their customers and say "sorry we were lying earlier and we don't know how to make the case"? They're stuck. Just bad business decisions honestly.
As someone else said earlier, not to mention this Ales guy, who according to the CalypsoCrystal website is the COFOUNDER and Marketing Manager of the company… he comes here and starts attacking Kliebe instead of posting some photos of the product their "shipping on a daily basis"… and he's the one who takes all the photos of their products, so he would clearly have some.
I was going to put in a preorder for this but looks like I'm going to wait. I'm currently using a Kavaj case that will hold me off until my vaja agenda arrives
Lmfao Knliebe you are absolutely ridiculous. Maybe you should get into anger management or just stop taking drugs. Good lord.
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You probably sent 5 emails in 2 minutes probably right after you said you would give them 12 more hours.
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You probably sent 5 emails in 2 minutes probably right after you said you would give them 12 more hours.