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I'm sick of this bias service by AT&T.

Me and my Uni mates heard about it and we all applied at the same time, only three of us got their iPhone's unlocked within the estimated process time. All of us in the same stuation; in the U.K. and none of us were AT&T customers.

We then called up AT&T several times and everytime we were told something totally different.

Yesteday made a last call and they said apparantely they changed their policy so I needed an AT&T account. I told the guy on the phone who I knew was Latino but refused to speak in Spanish that when I made my request there wasn't such policy so therefore it was irrelevant in my case. I also told him about my mates phones getting unlocked regardless whether if they were AT&T customers or not.

At last told me that there was nothing they could do on this matter and that I couldn't take this further because the "Technical Department" had all the controls for barring/unlocking devices and that there was no way I could get in touch with them.

Absoulutely retarded, bias and discriminatory service from a company who claims to have 100m customers. Lack of planning, retarded decisions and confusion.

I give up. **** AT&T's customer service.

Anyone with an AT&T account? If you could unlock my iPhone I can pay up to $50 so please help!!!!!

PM me your IMEI and device model (iPhone 3GS, 4, 4s ,etc). I will attempt to unlock it for you.
 
Does Apple have factory unlocked iPhone 4 in the store?

The scenario is basically, broken screen on my current phone, want to get AT&T to unlock phone, go to apple to get phone replaced, wonder if they will give me an unlocked phone since I would own an legit unlocked phone.
 
I'm sick of this bias service by AT&T.

Me and my Uni mates heard about it and we all applied at the same time, only three of us got their iPhone's unlocked within the estimated process time. All of us in the same stuation; in the U.K. and none of us were AT&T customers.

We then called up AT&T several times and everytime we were told something totally different.

Yesteday made a last call and they said apparantely they changed their policy so I needed an AT&T account. I told the guy on the phone who I knew was Latino but refused to speak in Spanish that when I made my request there wasn't such policy so therefore it was irrelevant in my case. I also told him about my mates phones getting unlocked regardless whether if they were AT&T customers or not.

At last told me that there was nothing they could do on this matter and that I couldn't take this further because the "Technical Department" had all the controls for barring/unlocking devices and that there was no way I could get in touch with them.

Absoulutely retarded, bias and discriminatory service from a company who claims to have 100m customers. Lack of planning, retarded decisions and confusion.

I give up. **** AT&T's customer service.

Anyone with an AT&T account? If you could unlock my iPhone I can pay up to $50 so please help!!!!!

I feel you. While technically they were doing non-customers a favor by unlocking our iPhones, the way they handled the policy change SUCKED. I was told by multiple reps that my requests would be honored because they were put in ahead of the policy change. Were any of them honored? NOPE.

What sucks even more is that when I call they won't tell me why I was denied. They just spout off the new policy and dodge my direct questions. Same goes for chat. I literally asked the same direct question 3 times, only to get the same generic, blanket answer. Sucks.

And to think that at one point I was seriously considering moving my 3 lines to AT&T. After this debacle and the CEO's recent comments about regretting offering unlimited data, I'm goooooood where I'm at.
 
I hope they change their policy once again and unlock all the fones which are out of contract!

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I have filed two more requests through my bro's at&t account! I hope i get unlocked soon!

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Does Apple have factory unlocked iPhone 4 in the store?

The scenario is basically, broken screen on my current phone, want to get AT&T to unlock phone, go to apple to get phone replaced, wonder if they will give me an unlocked phone since I would own an legit unlocked phone.

Yes apple store sells factory unlocked iPhones at their stores! And i think if you tell them that you have a factory unlocked iphone and u want a factory unlocked one in return then i think they will give u the same one!
 
I have one more iPhone to unlock! Can someone help me and file a request with his at&t account? Will be thankful to you!
 
I got a text telling me I'd receive my unlock code on 4/17 and almost a month later I have not received anything.
 
I got a text telling me I'd receive my unlock code on 4/17 and almost a month later I have not received anything.

Well if you are at&t customer give them a call! And if you arent then you cant do anything! And btw try checkinf ur status by putting ur imei on imei.info
 
I can confirm that AT&T customer unlocks are still working fine. I put in a request for my off-contract iPhone 4, with a resolution date of 5/3. They sent me a cryptic e-mail on 5/3 saying that my "issue has been resolved", but with no further details or instructions. So I just restored my iPhone and got the "Congratulations your iPhone has been unlocked" message in iTunes. This will come in handy for my trip to Europe this summer.
 
I can confirm that AT&T customer unlocks are still working fine. I put in a request for my off-contract iPhone 4, with a resolution date of 5/3. They sent me a cryptic e-mail on 5/3 saying that my "issue has been resolved", but with no further details or instructions. So I just restored my iPhone and got the "Congratulations your iPhone has been unlocked" message in iTunes. This will come in handy for my trip to Europe this summer.

I didnt get any email from them regarding my unlock:/
 
Two thoughts; first of all I wonder if a go phone account counts as an "AT&T account" that you can do some unlocks under? That's what I did when I did my account unlock, but I think I got in under the policy change anyway. Second thought is postpaid accounts have a 30 day return policy that you might abuse, and I personally would consider that abuse.
 
PM me your IMEI and device model (iPhone 3GS, 4, 4s ,etc). I will attempt to unlock it for you.

Dude I wish I read this before I've paid someone on eBay for unlocking - £65. Frustration forced me to do this, couldn't wait any longer.

I hope I'll get it unlocked and I don't really mind paying that money after all this hassle I had with AT&T.

Thanks anyway. I'll let you know.

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I feel you. While technically they were doing non-customers a favor by unlocking our iPhones, the way they handled the policy change SUCKED. I was told by multiple reps that my requests would be honored because they were put in ahead of the policy change. Were any of them honored? NOPE.

What sucks even more is that when I call they won't tell me why I was denied. They just spout off the new policy and dodge my direct questions. Same goes for chat. I literally asked the same direct question 3 times, only to get the same generic, blanket answer. Sucks.

And to think that at one point I was seriously considering moving my 3 lines to AT&T. After this debacle and the CEO's recent comments about regretting offering unlimited data, I'm goooooood where I'm at.

What hurts more is they actually unlock 5 DEVICES for their current customers but that doesn't make sense to me I mean 1, 2 yes 3 but why on earth 5 devices? I mean who uses 5 devices at the same time? In average it takes 1-2 years to change your phone anyway!

I mean even those customers who got 5 DEVICES! unlocked will probably stay with AT&T anyway! So what's the deal?

What about those who bought AT&T locked devices and moved abroad?

I just can't figure it out. RETARDED POLICY- NOTHING ELSE TO IT.

I mean if you were to unlock your customers devices then there is a chance that they might move to T-Mobile but hey people abroad have no choice but to use different operators. If I buy a contracted phone from AT&T and if I pay all my dues why is it still locked? And if you were to offer kind unlocking service then why are you discriminating those who are not your current customers? How does that abuse your system? You got nothing to lose anyway? They are NOT GOING TO USE YOUR NETWORK REGARDLESS. So?

Why is AT&T only company on earth who thinks this way? What gives them this privilege?

Wow. A company of this level with this attitude in the eyes of not Americans but non-Americans. I think they displeased more than they actually pleased...

I seriously can't figure it out.

Total failure. More haters for AT&T I guess...

I still have an American dream thou lol.
 
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Is there anyone att customer here, who can do an unlock for a nominal charge? Thanks
 
Dude I wish I read this before I've paid someone on eBay for unlocking - £65. Frustration forced me to do this, couldn't wait any longer.

I hope I'll get it unlocked and I don't really mind paying that money after all this hassle I had with AT&T.

Thanks anyway. I'll let you know.

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What hurts more is they actually unlock 5 DEVICES for their current customers but that doesn't make sense to me I mean 1, 2 yes 3 but why on earth 5 devices? I mean who uses 5 devices at the same time? In average it takes 1-2 years to change your phone anyway!

I mean even those customers who got 5 DEVICES! unlocked will probably stay with AT&T anyway! So what's the deal?

What about those who bought AT&T locked devices and moved abroad?

I just can't figure it out. RETARDED POLICY- NOTHING ELSE TO IT.

I mean if you were to unlock your customers devices then there is a chance that they might move to T-Mobile but hey people abroad have no choice but to use different operators. If I buy a contracted phone from AT&T and if I pay all my dues why is it still locked? And if you were to offer kind unlocking service then why are you discriminating those who are not your current customers? How does that abuse your system? You got nothing to lose anyway? They are NOT GOING TO USE YOUR NETWORK REGARDLESS. So?

Why is AT&T only company on earth who thinks this way? What gives them this privilege?

Wow. A company of this level with this attitude in the eyes of not Americans but non-Americans. I think they displeased more than they actually pleased...

I seriously can't figure it out.

Total failure. More haters for AT&T I guess...

I still have an American dream thou lol.



totally agree with you i wish there was no limit of 5 iphone/AT&T account!
 
totally agree with you i wish there was no limit of 5 iphone/AT&T account!

Make as many requests as you can before they say anything. ***** them. I've unlocked more than 5 so far with no issues. No I will not unlock your iPhone so don't even ask. ;)
 
Make as many requests as you can before they say anything. ***** them. I've unlocked more than 5 so far with no issues. No I will not unlock your iPhone so don't even ask. ;)

lol did u ask them how many iPhones are unlocked on ur account? as i asked yesterday and they said u have done 5 which is the limit! and i will be glad if you can get it unlocked for me:p
 
lol did u ask them how many iPhones are unlocked on ur account? as i asked yesterday and they said u have done 5 which is the limit! and i will be glad if you can get it unlocked for me:p

Sure, I'll call and ask and they'll see I've done more than 5. Then they will flag my account so I can't request any more.

Sounds like a good plan to me... :eek:

Why would you do that?
 
Sure, I'll call and ask and they'll see I've done more than 5. Then they will flag my account so I can't request any more.

Sounds like a good plan to me... :eek:

Why would you do that?

oh yeah thanx anyways!! so ANYONE else willing to help me please thank you!
 
I guess it's a hit or miss. I had my iPhone 4s unlocked, but I couldn't get a out-of-contract iPhone 4 unlocked. Interesting. AT&T is playing games with us.



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Could someone who has an AT&T account unlock my iphone?
Its possible to unlock 5 phones with 1 account.
 
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