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Anyone got a Series 3 working with EE

dallardice said:
I was restoring from an existing Watch backup and went entirely through the Apple process.

After pairing the Watch, there are a series of steps to go through before the Watch starts restoring from backup. I can't remember them all, but they are things like setting the passcode. One of those steps for me was "Set up Cellular Data". Clicking to say that I wanted to do that now took me into the a bit of the mobile EE website (still within the Apple Watch setup frame) to select the plan. I clicked on it to accept the plan and got the message about the 30 minutes to activate. A few more questions and it started the restore from the backup (the clock face). As I said, I didn't get a message (which I expected) telling me when the activation had happened. But, as far as I can see, I followed exactly how Apple said it should work.

I hadn't seen this thread before activating; if I had, I'd have paid more attention!
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Thanks buddy. So you didn't have to contact EE then. You just selected cellular when setting the watch up and took it from there?
 
Bazooka-joe said:
Thanks buddy. So you didn't have to contact EE then. You just selected cellular when setting the watch up and took it from there?
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No, I've had no contact with EE. It "just worked" (to coin a phrase). I wish I could offer more constructive help....
 
retrospek said:
Yeah I only moved to EE a few days ago as well - because they were the 'Launch Partner' of the new Apple Watch.. What a mess this is - and I have no idea when it will be resolved.
Click to expand...

The Game 161 said:
you been on the EE forums? don't think customer service over the phone isn't that great
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I’ve had an atrocious day on the phone with EE.

The first person didn’t know anything.

Their manager was blaming my credit score as the reason why I couldn’t add the Apple Watch to my plan. But my credit score is excellent. I even offered to pay upfront.

His manager was probably the most obnoxious individual I have spoken to. Patronising and useless. Apparently it is unreasonable to expect my service to work. “It is impossible,” I was told, to “override anything or run a credit check again.”

After 45 minutes and several fits of rage I got escalated to an operations manager. This person was far more amenable and overrode the device limit (so much for impossible...) but now I am facing a new error, code 012.

I’ve been promised a call back tomorrow from another operations manager. I’m not expecting anything.

This has been a complete farce.
 
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Same problems here, bought mine directly from Apple. I’m just gonna wait until tomorrow and try again, hopefully EE will have sorted it out by then…
 
Brookzy said:
I’ve had an atrocious day on the phone with EE.

The first person didn’t know anything.

Their manager was blaming my credit score as the reason why I couldn’t add the Apple Watch to my plan. But my credit score is excellent. I even offered to pay upfront.

His manager was probably the most obnoxious individual I have spoken to. Patronising and useless. Apparently it is unreasonable to expect my service to work. “It is impossible,” I was told, to “override anything or run a credit check again.”

After 45 minutes and several fits of rage I got escalated to an operations manager. This person was far more amenable and overrode the device limit (so much for impossible...) but now I am facing a new error, code 012.

I’ve been promised a call back tomorrow from another operations manager. I’m not expecting anything.

This has been a complete farce.
Click to expand...
Sounds like a nightmare

I ordered the portable Wi-fi with EE and that was a nightmare setting up as they didn’t even send a SIM card and I had to go in store as they couldn’t process it on the phone and took like an hour in the store

I was planning to order the x with EE but I’m nervous how they will do things and wether it gets done if any of this is to go by
 
On a new contract with EE and set up Apple Watch fine but required a call to EE. Found them very helpful and sorted out the issue no problem.
 
I'm now doing a complete restore of my iPhone. I'm going to try again with a blank phone and see if I can get the Apple Watch to connect to EE and subscribe for the plan. The weird thing was that I was seeing 'Cellular Data' in the Apple Watch app, whereas, everyone else seems to be seeing 'Mobile Data'. So I'm wondering if something is messed up from the iOS beta testing I was doing..

As you can tell I'm clutching at straws right now :)
 
Those of you in the UK. In the Apple Watch app on your iPhone what do you have under the 'General' list menu item ? Is it 'Cellular' or 'Mobile Data' ??
 
retrospek said:
Those of you in the UK. In the Apple Watch app on your iPhone what do you have under the 'General' list menu item ? Is it 'Cellular' or 'Mobile Data' ??
Click to expand...

Mobile Data for me. I didn’t take part in any iOS11 or watchOS4 beta testing.
 
Thanks all - I had my regional setting to English - it appears it needs to be English (UK).

I'm now seeing 'Mobile Data'. However, it hasn't fixed anything :)
 
To be clear what issues I’m running in to, the plan selection screen doesn’t list any plans:

C2EAECE9-3A62-47D5-8CAB-5F0CB44CF64D.png

What do other people see here?

But if I click the blank space I can then go to the next step, but then face error 012. :rolleyes:

C2EAECE9-3A62-47D5-8CAB-5F0CB44CF64D.png

6F3BC967-9F7D-4C31-A881-DB1366908DFC.png

25E4F2E2-7D8D-47C6-9993-75DDA10F436E.png
 

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I’m with EE, have got activated no problem. Not the clearest process though. @Brookzy, can’t get pics of the screen, but in that ‘grey’ area it just listed the plan details - 30 day rolling plan, £5 per month, first six months unlimited data then 10gb after. Not sure why you guys are having diffs, can understand it must be infuriating. I using 7 plus and I bought it and the watch from Apple. I’m on a sim only EE contract plan if that makes any difference.
 
Folks I hope most if not all of you have now successfully activated the Apple Watch LTE feature. Yesterday for a good three hours or so was getting various codes like 012, 006 and 007 but slowly it let me first access the EE watch plan screen before giving me another error and then finally got me to complete the EE Watch plan while on the phone with EE agent and he didn't do anything. So it seems like maybe their servers were just bogged down or EE was unable to connect to watches that were bought directly from Apple like mine. BTW you wont see any signal on the Apple Watch if you're connected to any WiFI network or your iPhone. I bought the iPhone 7 Plus and the Watch directly from Apple and just signed up with EE last week to a monthly sim only plan 20gb for £21.
 
Mine is just about to be delivered so I hope I don't have any problems setting up with EE, although thanks for all your advice, I know what to look out for!
Quick question though... should I unpair my series 2 before pairing my series 3 or after? Does it matter? I do want to restore the 3 with the most current back-up.

I only intend on using the series 3 going forward, handing the series 2 down to a family member!
 
MadAngelUK said:
Quick question though... should I unpair my series 2 before pairing my series 3 or after? Does it matter? I do want to restore the 3 with the most current back-up.
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You need to unpair your watch to force a backup to your iPhone. Then pair the new watch as a copy of the new backup.

I must admit this is theory as I haven’t needed to migrate watches yet, but that is my understanding of the process.
 
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My main problem I've just found out was caused by already having 5 lines with EE. On personal account you can only have 5 lines. So when I phoned customer services the last time round they must have gone to credit control and asked for an additional line.
 
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