Anyone got a Series 3 working with EE

[debsagos]

Huh. So my process when setting up the watch went through smoothly. My data connection shows the EE plan on phone watch app and watch, yet, no reception/connection when I attempt to use the feature. If I turn mobile data off briefly on the watch and on again, it seems to get a connection briefly, but quickly drops back to no reception after 10seconds of so. What gives??

 

[Ad13]

Huh. So my process when setting up the watch went through smoothly. My data connection shows the EE plan on phone watch app and watch, yet, no reception/connection when I attempt to use the feature. If I turn mobile data off briefly on the watch and on again, it seems to get a connection briefly, but quickly drops back to no reception after 10seconds of so. What gives??

Same here!

 

[debsagos]

Just been on chat for nearly an hour.....and then got disconnected at the crucial moment......arrrrgh.....no progress....

 

[virginblue4]

I received my new EE yesterday (switching from Three). I have started the process of moving my original number over to EE but it won’t actually happen until Tuesday so I won’t be using the EE sim properly at the moment. Nonetheless, I thought that I would pop it in my phone and see if I can set the cellular up on my Apple Watch.

This is all I get. Hopefully it is fixed by Tuesday!

 

[angusmcfisher]

Same here!

Same. I called EE yesterday and spoke to the watch department (the first person I spoke to didn’t even know it existed, I had to tell them!) and the lady I spoke to was lovely but it was clear they hadn’t been trained or had enough information to deal with all this.

She took my EID and tried to attach it to a plan but it’s not made any difference. Now my mobile plan is in flux in the middle of activation and has been for half a day. I’ll keep you all posted with any progress.
[doublepost=1506174353][/doublepost]Also, just so you know.. my plan on the website had two different numbers, one for my phone. When I questioned this, the lady explained that it’s normal and that the number will only show if you call emergency services without normal cellular signal, but under every normal situation it will use your iPhone number

 

[angusmcfisher]

I had enough of waiting so I removed the plan and added it again, and it’s now working

 

[cal6n]

I’m on EE and moved from a s0 to a s3 LTE today.

I went through the set up process, restoring from my old watch and setting up mobile data along the way. I chose the 6 free months, followed by £5 per month. It was the only plan on offer. Everything went smoothly and it’s all working just as it should.

 

[slayer1551]

Just moved from the S0 to the S3 and had no issues setting up EE luckily.

My friend also set his up without issues too

 

[gbdavid]

Still with error code 012 for me. It's probably going to be complex for them to fix ours because we are using a Shared Data plan with two devices, and a new Watch series 3 for each device.... I contacted Technical support and they took IMEI and EID for watch, and paired with IMEI of phone for each... and still no luck, they said they're escalating the issue, so will have to wait

 

[virginblue4]

I restarted my phone and the issue above is no longer a problem. Still going to wait until Tuesday to set it up as I have to wait for my number to transfer across.

 

[Brookzy]

Still with error code 012 for me. It's probably going to be complex for them to fix ours because we are using a Shared Data plan with two devices, and a new Watch series 3 for each device.... I contacted Technical support and they took IMEI and EID for watch, and paired with IMEI of phone for each... and still no luck, they said they're escalating the issue, so will have to wait

Same here. Supposed to hear back from level 2 tech today. I sent them screenshots yesterday if the issues as they appear to have no test devices themselves and have no idea what we’re seeing.

 

[Domeboyz]

Hi guys. After a couple of days of really frustrating calls and visits to stores I thought I should let you all know my experience.
I got my AW Series 3 on launch day on Friday directly from Apple.
Yesterday I set up a new contract with EE as was previously on O2 and was told in the EE store all I needed to do was call customer services to add the extra £5 a month to my SIM only contract.
It turns out after lots of calls and visits that ANY new EE customer will not be considered to have a high enough credit rating to add an extra line to their contract until at least 3 direct debit payments have cleared. This is all despite no second line being needed. They also refuse to take payment up front for a years costs.
Apple management have been very helpful and are really unhappy about this and are escalating to try and get a resolution as clearly not how it should be happening. I have been told that the LTE works like with FaceTime, the call is made to the network but the rest is routed though Apple servers so no need for a second line. Thank goodness the manager I was dealing with spoke to EE directly and heard it all from them first hand. He couldn’t believe that for the sake of £5 a month they would drag their heels.
I am really frustrated by this whole process and really hope that Apple get this sorted ASAP as this issue is not going to go away. All I want is to be able to use my lovely new watch to its full advantage.

 

[Brookzy]

Hi guys. After a couple of days of really frustrating calls and visits to stores I thought I should let you all know my experience.
I got my AW Series 3 on launch day on Friday directly from Apple.
Yesterday I set up a new contract with EE as was previously on O2 and was told in the EE store all I needed to do was call customer services to add the extra £5 a month to my SIM only contract.
It turns out after lots of calls and visits that ANY new EE customer will not be considered to have a high enough credit rating to add an extra line to their contract until at least 3 direct debit payments have cleared. This is all despite no second line being needed. They also refuse to take payment up front for a years costs.
Apple management have been very helpful and are really unhappy about this and are escalating to try and get a resolution as clearly not how it should be happening. I have been told that the LTE works like with FaceTime, the call is made to the network but the rest is routed though Apple servers so no need for a second line. Thank goodness the manager I was dealing with spoke to EE directly and heard it all from them first hand. He couldn’t believe that for the sake of £5 a month they would drag their heels.
I am really frustrated by this whole process and really hope that Apple get this sorted ASAP as this issue is not going to go away. All I want is to be able to use my lovely new watch to its full advantage.

I've had this exact problem (and more) and, while I still don't have cellular service, I have surpassed the additional line issue and the top level technical team are in the process of provisioning my Watch.

Feel free to private message me and I will tell you how to go about it if you'd like.

 

[Domeboyz]

I've had this exact problem (and more) and, while I still don't have cellular service, I have surpassed the additional line issue and the top level technical team are in the process of provisioning my Watch.

Feel free to private message me and I will tell you how to go about it if you'd like.

Cheers Brookzy. I will PM you a little later.

 

[Craig1874]

I tried to sign up to EE last week in prep for the watch but for some bizzare reason have failed their credit check, my rating with Experian is 999, which is perfect so no idea what’s happened. What’s more bizzare is they turned me down for the 21 a month contract (which I was getting for 17) but said they could offer me some other tariff which was 22 a month instead...... they couldn’t explain why they could offer me a more expensive tariff if the worry was I couldn’t afford the lower one!

Would love to tell them where to go but they are the only ones supporting the watch. Anyone had a similar issue before and have any suggestions on what to do next given I’m not a credit risk in the eyes of anyone else including banks who’ll offer me credit card, loans etc without question!

 

[Bazooka-joe]

I've had this exact problem (and more) and, while I still don't have cellular service, I have surpassed the additional line issue and the top level technical team are in the process of provisioning my Watch.

Feel free to private message me and I will tell you how to go about it if you'd like.

Not sure why new customers would not be able to have the extra line. In the EE community page, people are saying that you dont have to ring CS because you connect to the watch data plan through the watch set up process.

 

[virginblue4]

Hi guys. After a couple of days of really frustrating calls and visits to stores I thought I should let you all know my experience.
I got my AW Series 3 on launch day on Friday directly from Apple.
Yesterday I set up a new contract with EE as was previously on O2 and was told in the EE store all I needed to do was call customer services to add the extra £5 a month to my SIM only contract.
It turns out after lots of calls and visits that ANY new EE customer will not be considered to have a high enough credit rating to add an extra line to their contract until at least 3 direct debit payments have cleared. This is all despite no second line being needed. They also refuse to take payment up front for a years costs.
Apple management have been very helpful and are really unhappy about this and are escalating to try and get a resolution as clearly not how it should be happening. I have been told that the LTE works like with FaceTime, the call is made to the network but the rest is routed though Apple servers so no need for a second line. Thank goodness the manager I was dealing with spoke to EE directly and heard it all from them first hand. He couldn’t believe that for the sake of £5 a month they would drag their heels.
I am really frustrated by this whole process and really hope that Apple get this sorted ASAP as this issue is not going to go away. All I want is to be able to use my lovely new watch to its full advantage.

So out of interest, how far have you actually got with setting the cellular up on your watch?

I’ve just set mine up through the Apple Watch app and it said it may take up to 30 minutes to fully activate. This is what it is now showing. I’m a brand new customer to EE, switches last Wednesday. Doesn’t seem like I’ve got any problems at the moment?

EDIT - Cellular is now working perfectly. I turned off my phone and my WiFi and then made a phone call, sent and received a text and used Siri using cellular. So I’m not convinced what they are saying about being a new customer and have to pay 3 direct debits is true. I’ve been with them for less than a week!

 

[Brookzy]

Not sure why new customers would not be able to have the extra line. In the EE community page, people are saying that you dont have to ring CS because you connect to the watch data plan through the watch set up process.

So I’m not convinced what they are saying about being a new customer and have to pay 3 direct debits is true. I’ve been with them for less than a week!

It is true, it just isn’t universal. Some people, like myself and Craig and another person above, are failing credit checks despite having excellent credit ratings.

That is causing error code 007 and then, once that is overridden, error 012 - but which cannot be fixed in the same fashion everyone else’s 012s are being fixed.
[doublepost=1506282221][/doublepost]

I tried to sign up to EE last week in prep for the watch but for some bizzare reason have failed their credit check, my rating with Experian is 999, which is perfect so no idea what’s happened. What’s more bizzare is they turned me down for the 21 a month contract (which I was getting for 17) but said they could offer me some other tariff which was 22 a month instead...... they couldn’t explain why they could offer me a more expensive tariff if the worry was I couldn’t afford the lower one!

Would love to tell them where to go but they are the only ones supporting the watch. Anyone had a similar issue before and have any suggestions on what to do next given I’m not a credit risk in the eyes of anyone else including banks who’ll offer me credit card, loans etc without question!

Send me a PM so I can talk through how I got sense out of them.

 

[virginblue4]

It is true, it just isn’t universal. Some people, like myself and Craig and another person above, are failing credit checks despite having excellent credit ratings.

That is causing error code 007 and then, once that is overridden, error 012 - but which cannot be fixed in the same fashion everyone else’s 012s are being fixed.

I wasn’t doubting the poster or you, it just sounds like a bit of a last resort excuse for EE to use!

 

[Brookzy]

I wasn’t doubting the poster or you, it just sounds like a bit of a last resort excuse for EE to use!

Oh I see, yes it is a farce isn’t it.

 

[Bazooka-joe]

It is true, it just isn’t universal. Some people, like myself and Craig and another person above, are failing credit checks despite having excellent credit ratings.

That is causing error code 007 and then, once that is overridden, error 012 - but which cannot be fixed in the same fashion everyone else’s 012s are being fixed.
[doublepost=1506282221][/doublepost]
Send me a PM so I can talk through how I got sense out of them.

[doublepost=1506282577][/doublepost]Apparently 012 and other error codes are related to complications arising on older EE accounts with lots of history. So fixing those can involve looking back into that customer’s account history and unpicking any weirdness.
New customers are not having the error code issues. The EE forums is full of information about what works and what doesn't.

 

[MadAngelUK]

I couldn't explain why or how but my set-up was silky smooth and no problem, no need to contact EE either, it was simply part of the initial set up for me.

 

[Bazooka-joe]

I couldn't explain why or how but my set-up was silky smooth and no problem, no need to contact EE either, it was simply part of the initial set up for me.

I pick up my watch tomorrow and i am a new customer with EE so hopefully all will go well

 

[Brookzy]

[doublepost=1506282577][/doublepost]Apparently 012 and other error codes are related to complications arising on older EE accounts with lots of history. So fixing those can involve looking back into that customer’s account history and unpicking any weirdness.
New customers are not having the error code issues. The EE forums is full of information about what works and what doesn't.

I opened a brand new account a week ago.

There is no rhyme nor reason here and it’s annoying that the experiences of about three people are dictating the normal procedure.

It has led, for example, to me spending three hours on the phone with level 2 tech to update IMEIs and EIDs to no effect, just because it apparently worked for one or two other people.

And the prevailing wisdom that it only impacts existing customers.

I’m so annoyed at this whole experience and I’m on the verge of giving up. Apple should not be allowing this to happen.

 

[Bazooka-joe]

I opened a brand new account a week ago.

There is no rhyme nor reason here and it’s annoying that the experiences of about three people are dictating the normal procedure.

It has led, for example, to me spending three hours on the phone with level 2 tech to update IMEIs and EIDs to no effect, just because it apparently worked for one or two other people.

And the prevailing wisdom that it only impacts existing customers.

I’m so annoyed at this whole experience and I’m on the verge of giving up. Apple should not be allowing this to happen.

All i was saying was that there seem to be different fixes depending on whether you are an existing EE customer or not. I collated all the information about what people and EE tech support did to get LTE working. It worked for some but not for all. Don't shoot the messenger. If the registration of the IMIE and EID had worked for you as it did for some people, you would be singing a different tune.
If Level 2 support have registered your IMIE number and it still isn't working then try unpairing and re-pairing as another step as it worked for some people