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Anyone got a Series 3 working with EE

Bazooka-joe said:
All i was saying was that there seem to be different fixes depending on whether you are an existing EE customer or not. I collated all the information about what people and EE tech support did to get LTE working. It worked for some but not for all. Don't shoot the messenger. If the registration of the IMIE and EID had worked for you as it did for some people, you would be singing a different tune.
If Level 2 support have registered your IMIE number and it still isn't working then try unpairing and re-pairing as another step as it worked for some people
Click to expand...
The issue that keeps affecting me that doesn't seem to be happening to other people is that on the plan screen, I see no plans. There is a blank table. Weirdly I can select the blank table cell and continue, to get error 012.

IMG_0014.PNG

No one has any idea why. I've emailed tech level 2 and the Watch team screenshots of the issue and they're just treating it like any other case 012.

Part of my frustration is the lackadaisical attitude. If I went to Apple with an issue they fix it same day. If one of my customers comes to me with an issue, I sort it same day. With EE, you just have to wait and wait for departments to communicate. Today, after the three hours of troubleshooting, they just had to call it a day, because it was 6PM and their shift ended. :rolleyes:

To me it's simple: I should go to an EE store, pick up a new SIM, level 2 should activate it for me and I should try setting up the Watch on a random number and random temporary plan.

If that works, which it probably would, we can rule out hardware issues.

Then they'd just have to transfer my number over to this new SIM, copy my plan over, and contact billing/credit control to reconfigure all of that, and the job's a goodun'.

This 'scrap everything and start from scratch' approach is apparently not an option, however. No explanation as to why though.

Meanwhile, EE still haven't been able to get roaming running on my account after a whole week. My suspicion is that this is the root cause of my woes, and the reason that no plans are showing: my account is in a weird state of not allowing priced extras (e.g. roaming or a Watch). That suggestion is not being entertained by level 2 unfortunately, who think it is unrelated.

Sigh.
 
Bazooka-joe said:
Not sure why new customers would not be able to have the extra line. In the EE community page, people are saying that you dont have to ring CS because you connect to the watch data plan through the watch set up process.
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The problem as a new customer is it won’t let you continue to set up the plan when following the process through the Apple Watch app. When you question it with cs they say it’s because they won’t give you a new line. It’s an option that is just denied until you have satisfied their credit rules. They won’t even take a payment of £60 to cover the extra cost on top of the contract already in place.
 
Brookzy said:
The issue that keeps affecting me that doesn't seem to be happening to other people is that on the plan screen, I see no plans. There is a blank table. Weirdly I can select the blank table cell and continue, to get error 012.

View attachment 720785

No one has any idea why. I've emailed tech level 2 and the Watch team screenshots of the issue and they're just treating it like any other case 012.

Part of my frustration is the lackadaisical attitude. If I went to Apple with an issue they fix it same day. If one of my customers comes to me with an issue, I sort it same day. With EE, you just have to wait and wait for departments to communicate. Today, after the three hours of troubleshooting, they just had to call it a day, because it was 6PM and their shift ended. :rolleyes:

To me it's simple: I should go to an EE store, pick up a new SIM, level 2 should activate it for me and I should try setting up the Watch on a random number and random temporary plan.

If that works, which it probably would, we can rule out hardware issues.

Then they'd just have to transfer my number over to this new SIM, copy my plan over, and contact billing/credit control to reconfigure all of that, and the job's a goodun'.

This 'scrap everything and start from scratch' approach is apparently not an option, however. No explanation as to why though.

Meanwhile, EE still haven't been able to get roaming running on my account after a whole week. My suspicion is that this is the root cause of my woes, and the reason that no plans are showing: my account is in a weird state of not allowing priced extras (e.g. roaming or a Watch). That suggestion is not being entertained by level 2 unfortunately, who think it is unrelated.

Sigh.
Click to expand...
It does sound as if EE haven’t set your account up correctly. I checked on myEE and roaming just seems to have been automatically set up.
Because you’re getting the error 012, that suggests that The account you have been set up with is different. Most people I know that have gone to EE have selected have gone for the sim only £21.99 a month option which I think comes with 18GB of data.
 
Craig1874 said:
I tried to sign up to EE last week in prep for the watch but for some bizzare reason have failed their credit check, my rating with Experian is 999, which is perfect so no idea what’s happened. What’s more bizzare is they turned me down for the 21 a month contract (which I was getting for 17) but said they could offer me some other tariff which was 22 a month instead...... they couldn’t explain why they could offer me a more expensive tariff if the worry was I couldn’t afford the lower one!

Would love to tell them where to go but they are the only ones supporting the watch. Anyone had a similar issue before and have any suggestions on what to do next given I’m not a credit risk in the eyes of anyone else including banks who’ll offer me credit card, loans etc without question!
Click to expand...
What I don’t understand is how they doa conventional credit check to set up the new contract but when it comes to “adding a new line” they rely on credit based on payments made on the account when they could go the conventional route.
 
Bazooka-joe said:
It does sound as if EE haven’t set your account up correctly. I checked on myEE and roaming just seems to have been automatically set up.
Because you’re getting the error 012, that suggests that The account you have been set up with is different. Most people I know that have gone to EE have selected have gone for the sim only £21.99 a month option which I think comes with 18GB of data.
Click to expand...
That's exactly what I signed up for. £21, 18GB data.
 
Bazooka-joe said:
It does sound as if EE haven’t set your account up correctly. I checked on myEE and roaming just seems to have been automatically set up.
Because you’re getting the error 012, that suggests that The account you have been set up with is different. Most people I know that have gone to EE have selected have gone for the sim only £21.99 a month option which I think comes with 18GB of data.
Click to expand...
I was signed up to Sim only £21 29GB
[doublepost=1506288801][/doublepost]
Domeboyz said:
I was signed up to Sim only £21 29GB
Click to expand...
Sorry slip of the finger there. 20GB
 
Domeboyz said:
What I don’t understand is how they doa conventional credit check to set up the new contract but when it comes to “adding a new line” they rely on credit based on payments made on the account when they could go the conventional route.
Click to expand...


For me I wish they did do something unconvential for my credit search, like contact my current provider and ask if they’ve had issues with me, Id get a flawless report! Is it too much to ask that when someone’s a fail (and it sounds like i wasn’t a complete fail on their way of doing it) they do a bit of manual investigation just to be sure they definitely think I’m a risk? Don’t they want my money Haha!
[doublepost=1506291889][/doublepost]
Brookzy said:
That's exactly what I signed up for. £21, 18GB data.
Click to expand...


This is the one I tried for and was turned down for but they instead offered me one that was £22 but only had half the data, which made no sense unless they’re trying to restrict number of customers going onto that plan and using the credit verdict from their system as the reason!
 
Craig1874 said:
For me I wish they did do something unconvential for my credit search, like contact my current provider and ask if they’ve had issues with me, Id get a flawless report! Is it too much to ask that when someone’s a fail (and it sounds like i wasn’t a complete fail on their way of doing it) they do a bit of manual investigation just to be sure they definitely think I’m a risk? Don’t they want my money Haha!
[doublepost=1506291889][/doublepost]


This is the one I tried for and was turned down for but they instead offered me one that was £22 but only had half the data, which made no sense unless they’re trying to restrict number of customers going onto that plan and using the credit verdict from their system as the reason!
Click to expand...
Also the fact they won’t take a down payment for the whole of the years Watch sim bit upfront is simply crazy. I had the cash in my hand in store but still not good enough!
 
Right, so an update: I finally have cellular working on the Watch.

This morning EE took their Watch activation servers offline for a while. When they came back, I was still getting error 012.

However level 2 tech now seem to be able to remotely activate a plan. Maybe that is what they took the server offline for to chance? Before you had to do it yourself, and if you got an error it was tough luck.

Basically an hour or so after the server came back online I noticed my Watch suddenly had data. I didn't set it up myself, it just happened.

I'm now doing a lot of testing to check that everything works. My contact is calling me back later today to check it is all working correctly.

So, for anyone still stuck, it is possible for them to fix it, even if like me you have:
  • A new account
  • A number that was recently ported over
  • A refusal to add a line due to poor credit - despite having a good credit rating
  • An unsuccessful network refresh
I asked what happens if I get a new iPhone or Watch. There's no guarantee this won't happen again, however by the time the iPhone X comes out EE should have sorted the issued out.
 
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Okay, so initial impressions. I went to the gym and left my phone at home to test out the cellular. All I had with me was the Watch and some AirPods.

The good:

Walking there, the dictation was nothing short of astonishing. I sent around a dozen long, complicated, punctuated text messages via the Watch's microphone while walking around loud streets. It didn't miss a beat. I recorded one error in the whole time - "cool" was transcribed as "call". That's a pretty good accuracy rate. No need to shout at it, just speak at a low volume and the microphone gets every word.

The reason I mention this when talking about Cellular in particular is that all of that transcription is going via the web and there was no lag at all. So thumbs up to Apple and EE there.

Calling is less impressive because the speaker remains too quiet for realistic use. With AirPods, the experience is much better but the handoff between them needs some work. It would be nice, for example, for your Watch to automatically connect to your AirPods in the background the moment you receive a call - even if they're in the case - just in case you want to use them. Instead, there is an awkward 5-10 seconds when you ask the caller to wait for you to put your headphones on.

Siri is still dumb, but getting smarter. For example, I asked "will I need a jacket tonight?" and got the evening's temperatures. But I wanted rain information too. I followed up with "but what about the rain?" and Siri very cleverly knew that I was still referring to the previous request, and thus showed me tonight's rain forecast instead of the immediate/afternoon's info, which is what Siri would normally do if you asked anything involving the word "rain" in isolation. I was impressed by that.

Focussing again on cellular features... signal strength is good. Nearly as good as what I get on an iPhone. The gym normally has two bars, and no service in the changing room. The Watch had between one and two bars, and similarly no service in the changing room. I was concerned that I would have no signal at all in the gym, thinking that the Watch would have a much less powerful antenna. This is not the case.

Battery life seemed fine. Better than I expected, anyway. You could easily use it for half a day with your iPhone at home.

The bad:

Handoff between Wi-Fi/Bluetooth and cellular is too slow. I seem to get a red X telling me there is no connection for up to a minute after leaving my house. I'm sure this will be improved by Apple. If you ignore it, it won't bother you. But when you're testing it, you think that EE have ****ed up your service again for a minute or so.

EE's customer service sucks. The issues I had should never have happened, and they were incredibly slow and uncoordinated to resolve it. There are still many, many users with no service on Watches that they picked up on Friday. It's inexcusable and I expect better from Apple than to let something hit the market in such a flaky fashion, damaging their reputation.

The annoying:

Apple Music over cellular isn't available until next month? WTF Apple!
 
Domeboyz said:
The problem as a new customer is it won’t let you continue to set up the plan when following the process through the Apple Watch app. When you question it with cs they say it’s because they won’t give you a new line. It’s an option that is just denied until you have satisfied their credit rules. They won’t even take a payment of £60 to cover the extra cost on top of the contract already in place.
Click to expand...
I know that there are a few customers that have gone over to EE this week and had no problems selecting the plan. It does seem to be very inconsistent
Brookzy said:
Right, so an update: I finally have cellular working on the Watch.

This morning EE took their Watch activation servers offline for a while. When they came back, I was still getting error 012.

However level 2 tech now seem to be able to remotely activate a plan. Maybe that is what they took the server offline for to chance? Before you had to do it yourself, and if you got an error it was tough luck.

Basically an hour or so after the server came back online I noticed my Watch suddenly had data. I didn't set it up myself, it just happened.

I'm now doing a lot of testing to check that everything works. My contact is calling me back later today to check it is all working correctly.

So, for anyone still stuck, it is possible for them to fix it, even if like me you have:
  • A new account
  • A number that was recently ported over
  • A refusal to add a line due to poor credit - despite having a good credit rating
  • An unsuccessful network refresh
I asked what happens if I get a new iPhone or Watch. There's no guarantee this won't happen again, however by the time the iPhone X comes out EE should have sorted the issued out.
Click to expand...
[doublepost=1506360965][/doublepost]Glad to hear they you got it sorted. So is level 2 tech the Apple support team?
 
Bazooka-joe said:
Glad to hear they you got it sorted. So is level 2 tech the Apple support team?
Click to expand...
Level 2 is a full time EE support team that handle the most complex issues. I gather they are the highest customer-facing people you can get hold of at EE. They have superiors but these seem to be engineers - you can't speak to anyone above them directly.

But they have been working with Apple on this with regards to why EE were not receiving the EIDs and IMEIs automatically.
 
Brookzy said:
Level 2 is a full time EE support team that handle the most complex issues. I gather they are the highest customer-facing people you can get hold of at EE. They have superiors but these seem to be engineers - you can't speak to anyone above them directly.

But they have been working with Apple on this with regards to why EE were not receiving the EIDs and IMEIs automatically.
Click to expand...

How did you get around the 007 error?

I have two lines on EE (not a new customer) and until last month I had 3 lines costing around £200pm (I know lots) and they had no problem with that. I cancelled one line and now they tell me I cant add another line due to my credit!

For £5 a month! So I have a beautiful new Hermes deployment I can’t use with LTE!

How did you resolve this issue?
 
spinstorm said:
How did you get around the 007 error?

I have two lines on EE (not a new customer) and until last month I had 3 lines costing around £200pm (I know lots) and they had no problem with that. I cancelled one line and now they tell me I cant add another line due to my credit!

For £5 a month! So I have a beautiful new Hermes deployment I can’t use with LTE!

How did you resolve this issue?
Click to expand...
Like I said to the other guys, PM me. :)
 
Brookzy said:
Like I said to the other guys, PM me. :)
Click to expand...


Do you think my apparent low credit score could be similar issues? I’m thinking no as they won’t even let me sign up never mind get my S3 setup but if they’ve wider system issues when it comes to credit checks perhaps it’s connected......or maybe just wishful thinking from me!
[doublepost=1506367955][/doublepost]
Brookzy said:
It is true, it just isn’t universal. Some people, like myself and Craig and another person above, are failing credit checks despite having excellent credit ratings.

That is causing error code 007 and then, once that is overridden, error 012 - but which cannot be fixed in the same fashion everyone else’s 012s are being fixed.
[doublepost=1506282221][/doublepost]
Send me a PM so I can talk through how I got sense out of them.
Click to expand...


Sorry just saw this, I’ll pm shortly!
 
Craig1874 said:
Do you think my apparent low credit score could be similar issues? I’m thinking no as they won’t even let me sign up never mind get my S3 setup but if they’ve wider system issues when it comes to credit checks perhaps it’s connected......or maybe just wishful thinking from me!
Click to expand...
I'm sure it's connected. They wanted a £50 deposit from me to enable roaming - which is free anyway - even though they activated the account. They've sorted it now though. Just bizarre, my credit score couldn't be much better!
 
3A39BEC9-2E68-4CF2-ADD7-40A977F04293.png
Well guys I’ve just set up my ceramic watch and it seems to have connected to LTE without a hitch. I did switch off my phone and then walk down the road and made a phone call and it seemed to work. The only funny thing was I wasn’t getting any green lights on the Explorer face on my watch. I’m pretty convinced it’s set up though as I’ve had no error messages. Can someone confirm from the pic that I am connected.
Thanks
 
Bazooka-joe said:
View attachment 721019 Well guys I’ve just set up my ceramic watch and it seems to have connected to LTE without a hitch. I did switch off my phone and then walk down the road and made a phone call and it seemed to work. The only funny thing was I wasn’t getting any green lights on the Explorer face on my watch. I’m pretty convinced it’s set up though as I’ve had no error messages. Can someone confirm from the pic that I am connected.
Thanks
Click to expand...
If there's no green dots, then it's getting Wi-Fi from somewhere. Though it looks like it's working fine regardless.
 
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