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Store Chat

okay, well sometimes I use Store Chat to check my order status, if I dont have a phone or sumthing, but when I just clicked on it, a new interface popped up, saying chat wasn't available, and to call 1-800-MY-APPLE, which is a newone, seeing as I got on earlier than this on a Sat. b4 and it was on. What are you up to Apple?


Oh, and if anyone thinks I should call and ask for compensation or sumthing, post it!
 
nystripe, I think it has something to do with your order number, the one that starts with W..., like mine is W31...... so maybe that, or it is the serial number once it ships. So do you think I should call and demand compensation?
 
nystripe, I think it has something to do with your order number, the one that starts with W..., like mine is W31...... so maybe that, or it is the serial number once it ships. So do you think I should call and demand compensation?

Yes for sure I called and they gave me 150 dollar credit to the online store. You have nothing to loose just be nice and start off by saying can I cancel my order then they will say no and give you something.
 
nystripe, I think it has something to do with your order number, the one that starts with W..., like mine is W31...... so maybe that, or it is the serial number once it ships. So do you think I should call and demand compensation?

ya, mine starts liek yours w31 sumthin, but I really hope its a week 38 or 39, but I dunno yet
 
Yes for sure I called and they gave me 150 dollar credit to the online store. You have nothing to loose just be nice and start off by saying can I cancel my order then they will say no and give you something.
Okay, that sounds good, I will give them till around, eh, 1:30 PM EST to ship it, and if by that time they dont, I am going to call. But i don't think I should say can I cancel, although it is engraved and I cant cancel, so hopefully I can get something eitehr way. thanks.
 
Okay, that sounds good, I will give them till around, eh, 1:30 PM EST to ship it, and if by that time they dont, I am going to call. But i don't think I should say can I cancel, although it is engraved and I cant cancel, so hopefully I can get something eitehr way. thanks.
The guy said that it was probably going to ship Monday or Tuesday I think thats why he gave me so much.
 
The guy said that it was probably going to ship Monday or Tuesday I think thats why he gave me so much.

Hah, yea, well, I will see, but the thing that is really getting me p.o.ed is that my order still says Spet. 28th, so they havent even cared to update the orders. i think the chat isnt open because they want to run and hide......... lol, jk. but yea, im sure thts y htey gave u so much
 
Yes for sure I called and they gave me 150 dollar credit to the online store. You have nothing to loose just be nice and start off by saying can I cancel my order then they will say no and give you something.

Oh, and btw, did you ask the guy about cancelling your order? Like, b4 he gave u the credit
 
Oh, and btw, did you ask the guy about cancelling your order? Like, b4 he gave u the credit

Ya right away I asked to cancel my order knowing they could not do that I also said it was for someones birthday and I needed to get them another gift so they would not be mad that it was late. But the most important thing is stay calm.
 
Ya right away I asked to cancel my order knowing they could not do that I also said it was for someones birthday and I needed to get them another gift so they would not be mad that it was late. But the most important thing is stay calm.

Yea, ha ha, I know. I am not really going to blow up at them, I am just mad. I am a very kind person when talking to Reps, cus I know what they go through everyday with beligerent customer, ha ha, my dad would blow up though if it was his. But yea, I think I am gunna call pretty soon here.....
 
another thing I could do too, is if he doesnt give me any or little credits or sumthin, I cna just ask for expedited shipping, that way, when ever god knows when it ships, I will get it sooner. But holy crap, 150 credits?
I would kill for that. i need them to buy some itunes cards or sumthing, or a dock.
 
Yea, ha ha, I know. I am not really going to blow up at them, I am just mad. I am a very kind person when talking to Reps, cus I know what they go through everyday with beligerent customer, ha ha, my dad would blow up though if it was his. But yea, I think I am gunna call pretty soon here.....

Ya call soon because if it ships they won't give you as much. And by the way where do you live, did you order 8 or 16 gig and when did you order.(and ask for the most he can give you)

I live in Montreal ordered 8 gig on sept 7 order number w309
 
another thing I could do too, is if he doesnt give me any or little credits or sumthin, I cna just ask for expedited shipping, that way, when ever god knows when it ships, I will get it sooner. But holy crap, 150 credits?
I would kill for that. i need them to buy some itunes cards or sumthing, or a dock.

I used it towards a nano
 
Ya call soon because if it ships they won't give you as much. And by the way where do you live, did you order 8 or 16 gig and when did you order.

I live in Montreal ordered 8 gig on sept 7 order number w309

I live in New York State, 8 gig(I'm poor) lol, nah, jsut dont need too much space, and um, I ordered a week or two ago, I think like the 11th or 15th, order # W313...
And I got it engraved. I love the things I put onto my engravings:D
 
I live in New York State, 8 gig(I'm poor) lol, nah, jsut dont need too much space, and um, I ordered a week or two ago, I think like the 11th or 15th, order # W313...
And I got it engraved. I love the things I put onto my engravings:D

I thought mine should ship faster since no engraving.
 
I am going to have to call like in a few minutes because this is driving me crazy, lol. I am goig to have to come up with a good story though.... birthday is good, but what else can I say.......
 
shoot. I just noticed that it can arrive on the 4th, because it is Oct. 2-4, so if it shps on monday, then I will get it on time technicallly, but I am going to still call and see.
 
okay, well, anyone that thinks I should do what bez told me, to call for compensation, post it here! everyone that is just seeing this, all of our orders are messed.
 
okay, well, anyone that thinks I should do what bez told me, to call for compensation, post it here! everyone that is just seeing this, all of our orders are messed.

I doubt you're going to get $150 like he did... probably a really sympathetic sales rep or something, but at the very least, you should get free shipping.

Try the birthday thing though, see if maybe it will work?
 
I doubt you're going to get $150 like he did... probably a really sympathetic sales rep or something, but at the very least, you should get free shipping.

Try the birthday thing though, see if maybe it will work?

yea, I prolly def wont get that much, but I AM def. gonna call. This is getting rediculous, read me last posts to see what I went through.....
and did yours ship yet? and if u did order one, did u get it engraved.
 
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