App Store and iTunes Among Apple Services Experiencing Downtime [Fixed]

[nrose101]

I am happy to report Bluetooth working again now on phone.

 

[honi]

and perhaps if I'm very very lucky Imight have a job tomorrow thank you so much Apple

 

[CharlieBrown-DE]

Still can't open any App on my iPhone. No connection to iTunes Store.
Germany.

 

[Nerdy Keith]

Just to be clear I'm not expecting monetary compensation. I'd settle for a couple free months of the service.

I think they should send us all a free iPhone 6 for this. Its too traumatising for us to deal with.

Jk. On a serious note, they'll probably just give you a few apps for free or give us free extra storage for iCloud. Don't expect too much from them; they are a big corporate company. Don't get me wrong, I think Apple are great, but they don't tend to give stuff away.

 

[Jungo]

Back in Tampa, Florida

 

[Jerry Fritschle]

I am not an expert at all - but can a DNS error (had to look tup) go undetected that long and last over 7+ hrs...? And being patchy, i.e in some countries it worked earlier while some are still out?

Actually, such a delay, including the patchy manner in which it comes back online (including a few who might have NEVER been adversely affected), is PRECISELY the nature of a DNS error. Once corrected, the change takes awhile to get updated in DNS records around the world (called "propagation"), and that simply happens at its own speed. The issue itself might have been fixed fairly quickly.

 

[spikie]

Still can't open any App on my iPhone. No connection to iTunes Store.
Germany.

I've had the same problem all day, it just started working in the UK.
Interestingly, I can only sign in with my UK account, if I try to sign in with the US iTunes store account I still get the same "Cannot connect to iTunes Store."

 

[leroypants]

Nice fail Apple.

 

[kiranmk2]

Still down in the UK.

 

[wolfpackfan]

Well it is telling me, I have reached the limit on my iCloud storage. I have the 200GB plan but it is telling me I only have 5GB and it's full. This is very poor Apple.

 

[nrose101]

Actually, such a delay, including the patchy manner in which it comes back online (including a few who might have NEVER been adversely affected), is PRECISELY the nature of a DNS error. Once corrected, the change takes awhile to get updated in DNS records around the world (called "propagation"), and that simply happens at its own speed. The issue itself might have been fixed fairly quickly.

Internal shouldn't be.

 

[PilotJockey]

Still down in the UK.

Same across the Irish Sea, it must be some outage.

 

[Shanghaichica]

Still down in the UK.

Yep

 

[PilotJockey]

Does any one know what has caused this outage ?

 

[rwilliams]

Actually, such a delay, including the patchy manner in which it comes back online (including a few who might have NEVER been adversely affected), is PRECISELY the nature of a DNS error. Once corrected, the change takes awhile to get updated in DNS records around the world (called "propagation"), and that simply happens at its own speed. The issue itself might have been fixed fairly quickly.

Yep. For years I've heard 'it could take up to 24 hours to propagate' when it comes to DNS. Rarely have I seen it take that long, but it's definitely possible.

But then again, this issue is allegedly internal.

 

[bryanescuela]

Typical Apple cr@p...

"and that's all I have to say about that..."

 

[MHenr]

Just pulled my updates from the store and installed 2 new apps.
Seems to be up again in Belgium.

 

[bcburrows]

Working in the UK now as well......

 

[fumi2014]

Pretty amazing downtime for Apple. Nearly twelve hours. That's some serious money lost.

 

[newellj]

Raises questions about whether I want my cloud future tied to Apple...

 

[adamhenry]

Internal shouldn't be.

The "propagating around the world" part complicates internal errors greatly.

 

[wpattison]

Raises questions about whether I want my cloud future tied to Apple...

Good point!

 

[whooleytoo]

The current error message for me is:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.f3d91002.1426103781.38159187

And it has been changing from time to time. With a DNS error, you wouldn't normally expect the error screen to change over time, it either reaches the server and works and doesn't reach it with a given error. Odd.

 

[rwilliams]

all right, I'm able to download updates on my phone, but we still can't sign into iCloud. But it's a start, I guess.

 

[jsd66]

iMessage as well is down for me. Any others?