So basically nothing really there either aside from some sort of an attempt at an innuendo.
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Apple Acknowledges Microphone Issue With Some iPhone 7 and 7 Plus Models on iOS 11.3 and Later [Updated]
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Lately, it seems like all Apple's software never comes out of beta.
This mainly happens to me when I have their earphones plugged in.
So annoying when people goes "can't hear you"..
So annoying when people goes "can't hear you"..
That sounds like a somewhat different issue as that wouldn't involve the microphone that is part of the phone itself as much as the one in the headphones. I have that happen fairly often with the pair of Lightning headphones that came with the phone and usually need to unplug and re-plug them in to get it all working fine again, while if I use the older Apple headphones that have the regular 2.5mm jack along with the included headphone adapter, that seems to work fine all the time.
I'm actually relieved. My 7+ for the last few weeks has OCCASIONALLY done this where people tell me that can't hear me. I DO know that this can occur for some if your car has a bluetooth speaker and is parked too close to your house or office, where it "grabs" the signal and people can't hear you. But I had Apple do a diagnostic test a while back and all was OK. Unfortunately I can't reproduce the error. Hoping a future software upgrade fixes this. I did call Apple today to open a case as my warranty expires June 19th in case my issue happens after this date.
Hopefully, it’s just a software issue and the hardware wasn’t negatively affected for iPhone 7 users.
H
Apple has acknowledged a microphone issue affecting a limited number of iPhone 7 and iPhone 7 Plus models running iOS 11.3 or later.
In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being heard during phone calls or FaceTime video chats.
Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem.
If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics. Affected devices will display a "device could not detect dock" or "accessory not supported" alert in the diagnostic pane, in which case the service provider can initiate a repair for the iPhone.
If an affected iPhone 7 or iPhone 7 Plus is no longer covered by warranty, Apple says its service providers can request an exception for this particular issue. Apple's document does not specify if the repairs will be completed free of charge, but it seems likely given the circumstances.
While this does not appear to be a widespread problem, there are have been some complaints about microphone issues on iOS 11.3 scattered across MacRumors, Reddit, Twitter, and the Apple Support Communities in recent months.
It's unclear why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units. Apple mentions that some of the devices may require a repair, suggesting the software update could somehow be causing a hardware defect, but information is lacking.
Affected customers can schedule an appointment with an Apple Authorized Service Provider or with the Genius Bar at an Apple Store via the Contact Apple Support page: iPhone -> Repairs & Physical Damage -> Unable to Hear Through Receiver or Speakers -> Built-in Speaker -> Bring In For Repair.
Apple has not confirmed this issue publicly, but MacRumors has verified the document's authenticity with a reliable source. However, outside of our control, some Apple employees may be unaware of or deny the information. In that event, we recommend escalating your case to a senior AppleCare advisor if possible.
MacRumors has reached out to Apple for clarity on this issue. If and when we hear back, we'll update this article.
Relevant: Apple's support document titled Get help with the microphones on your iPhone, iPad, and iPod touch
Article Link: Apple Acknowledges Microphone Issue With Some iPhone 7 and 7 Plus Models on iOS 11.3 and Later
I had the same problem with my iPhone 7, not after upgrading the software but after I had linked my iPhone to Apple Airplay on a rental car (Ford Mustang) last week. After that my microphone didn’t work any more. The phone would ring but I couldn’t hear anyone on the other end, neither could they hear me. Same thing with FaceTime. The loudspeaker button was greyed out. Took me some time to link the problem to the car, but when I went to the Apple store they told me they had seen it before and the only thing I could do was exchange my phone, it could not be repaired! Thank you Apple
Apple has acknowledged a microphone issue affecting a limited number of iPhone 7 and iPhone 7 Plus models running iOS 11.3 or later.
In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being heard during phone calls or FaceTime video chats.
Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem.
If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics. Affected devices will display a "device could not detect dock" or "accessory not supported" alert in the diagnostic pane, in which case the service provider can initiate a repair for the iPhone.
If an affected iPhone 7 or iPhone 7 Plus is no longer covered by warranty, Apple says its service providers can request an exception for this particular issue. Apple's document does not specify if the repairs will be completed free of charge, but it seems likely given the circumstances.
While this does not appear to be a widespread problem, there are have been some complaints about microphone issues on iOS 11.3 scattered across MacRumors, Reddit, Twitter, and the Apple Support Communities in recent months.
It's unclear why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units. Apple mentions that some of the devices may require a repair, suggesting the software update could somehow be causing a hardware defect, but information is lacking.
Affected customers can schedule an appointment with an Apple Authorized Service Provider or with the Genius Bar at an Apple Store via the Contact Apple Support page: iPhone -> Repairs & Physical Damage -> Unable to Hear Through Receiver or Speakers -> Built-in Speaker -> Bring In For Repair.
Apple has not confirmed this issue publicly, but MacRumors has verified the document's authenticity with a reliable source. However, outside of our control, some Apple employees may be unaware of or deny the information. In that event, we recommend escalating your case to a senior AppleCare advisor if possible.
MacRumors has reached out to Apple for clarity on this issue. If and when we hear back, we'll update this article.
Relevant: Apple's support document titled Get help with the microphones on your iPhone, iPad, and iPod touch
Article Link: Apple Acknowledges Microphone Issue With Some iPhone 7 and 7 Plus Models on iOS 11.3 and Later
I would guess my boss' company card would get reimbursed? Or maybe they'll credit my Apple account instead
I faced this same issue for 8mths ... with the iPhone 7 alone and with 2 different external headsets - one stereo intended mostly for sports and listening to music and the other specific for voice calls with Siri connectivity. Although that brand for both those headsets has let me down incredibly on warranty support for my valid claims, the iPhone would drop sound randomly without rhyme or reason over bluetooth connections for brief moment or two. all the headsets and the iPhoe 7 are gone ... sad because I loved this iPhone the MOST so far.
I had this exact issue with my phone and was told it was irreparable due to it being a result of a damaged lightning port. It is not being acknowledged by Apple Corporate Office as a bug and they aren't offering repair for anything that isn't under warranty. I actually replaced my phone as you couldn't make phone calls. Their current "apology" offer? A case and screen protector.
I've been having microphone issues for some time, long before iOS 11.3. Not with phone/facetime calls, but with facebook, instagram, snapchat etc. Recorded stories/videos through these apps see the audio recorded at 1/10 of the volume (ergo recorded clips are virtually inaudible), however the problem doesn't exist on the camera app - meaning the iphone 7 series is also having problems with third party apps and the microphone. Strangely the problem doesn't exist in third party camera apps like Moment or Camera++, but rather seemingly only with social apps.
I am also experiencing phone call issue with my 7+ which age is only 8 months. Recently it’s been notified that people can’t hear me well — voice broken on FaceTime call and normal phone call while speaker is on as well. I have gone through all available instructions pertaining this issue up to resetting the device to factory default— contacted with Apple support through their app— did diagnostic by them with OK result. But issue remains. All are fine with my phone except people can’t hear me well when I call handset free (speaker on). Siri, voice memos, speaker all are completely ok. Weird indeed!!
People trust Apple spending lots of money to enjoy a glitch free smooth device but presently they are disappointing their customers. Loosing confidence on them indeed..
People trust Apple spending lots of money to enjoy a glitch free smooth device but presently they are disappointing their customers. Loosing confidence on them indeed..
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I guess 98% of customers expect their phone to work as a phone after a sw update.
But I’d welcome anybody to be amongst the other 2% appeasers
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Seems like they're once again messing with the backend of the software just like they did with the batteries, and not telling anyone about it. We won't know for sure until someone digs deep enough to find the cause, or enough people with messed up 7's come forward that it makes national news.
took my 7+ in to apple store yesterday 5/4 with this exact problem and the geniuses there said they had not received any info or guidance about this from apple. said it must be a hardware issue although they didn’t know for sure why and that I’d have to buy a new phone. no fix... i don’t get that
[doublepost=1525533275][/doublepost]Same problem with my 7 plus 256gb after update. Went to Verizon. They said apple problem. Went to apple and they said Verizon problem. I pressed and they acknowledged issues but said since out of warranty would have to pay 350 or so for repair. I was like... apple broke this phone and the arrogant “genius” was so completely dismissive with a take it or leave it attitude that I switched to Samsung galaxy S9 plus and after a week, I love it. First android phone ever since having owned every iPhone from 4-7. This “genius” lost an 25+ year apple customer for life.
Apple has acknowledged a microphone issue affecting a limited number of iPhone 7 and iPhone 7 Plus models running iOS 11.3 or later.
In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being heard during phone calls or FaceTime video chats.
Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem.
If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics. Affected devices will display a "device could not detect dock" or "accessory not supported" alert in the diagnostic pane, in which case the service provider can initiate a repair for the iPhone.
If an affected iPhone 7 or iPhone 7 Plus is no longer covered by warranty, Apple says its service providers can request an exception for this particular issue. Apple's document does not specify if the repairs will be completed free of charge, but it seems likely given the circumstances.
While this does not appear to be a widespread problem, there are have been some complaints about microphone issues on iOS 11.3 scattered across MacRumors, Reddit, Twitter, and the Apple Support Communities in recent months.
It's unclear why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units. Apple mentions that some of the devices may require a repair, suggesting the software update could somehow be causing a hardware defect, but information is lacking.
Affected customers can schedule an appointment with an Apple Authorized Service Provider or with the Genius Bar at an Apple Store via the Contact Apple Support page: iPhone -> Repairs & Physical Damage -> Unable to Hear Through Receiver or Speakers -> Built-in Speaker -> Bring In For Repair.
Apple has not confirmed this issue publicly, but MacRumors has verified the document's authenticity with a reliable source. However, outside of our control, some Apple employees may be unaware of or deny the information. In that event, we recommend escalating your case to a senior AppleCare advisor if possible.
MacRumors has reached out to Apple for clarity on this issue. If and when we hear back, we'll update this article.
Relevant: Apple's support document titled Get help with the microphones on your iPhone, iPad, and iPod touch
Article Link: Apple Acknowledges Microphone Issue With Some iPhone 7 and 7 Plus Models on iOS 11.3 and Later
