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Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13
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As long as you don't know someone's motivations and the tradeoffs involved in decisions, it's impossible to piece together a cohesive narrative.
Looking at behavior and trying to guess at their true motivations is a fool's game.
My guess is that there is a lot legislative threats at play here that Apple is trying to stomp with this move.
The devil is in the details so curious to see how this plays out practically. While I don't agree with parts of the numerous proposed legislations when it comes to Right to Repair, App Store practices, etc., I do appreciate that the pressure is forcing Apple to take some steps in the right direction. Though it seems Apple is spending too much time lately being reactive instead of being proactive and coming from a position of strength rather than weakness.
Can't wait to pay $129 for an Apple-branded anti-static wrist strap.
In all seriousness, this is good news.
In all seriousness, this is good news.
Right, that works too.
But the context I was responding to was if the user also decides to self repair. In both cases a device is used longer, and it is safe to guess / assume that apple would have a recycle program for the old parts too.
I can’t help but feel there is a huge catch here. Off the top of my head either 1) warranty is voided or 2) tools and parts will be really expensive (little out of pocket difference than going to Apple directly) or both. Have to dig deeper into this.
I can't even apply a screen protector without getting air bubbles.
Yeah and they will probably charge full apple pricing for the parts so that it doesn’t pay to fix it yourself anyway
This could be huge for me. I'm our IT guy at my work and he have a ton of company iphones. It's always our batteries that need replacing. Not close to any repair plces though, so we always end up trading in or upgrading. It will be interesting to see what the prices will be for parts and equipment.
Apple today announced the "Self Service Repair" program, allowing users to complete their own repairs via a new online store dedicated to parts and tools.
The Self Service Repair program will give customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts, tools, and manuals, starting with the iPhone 12 and iPhone 13 lineups. The scheme will be introduced in phases, adding more repairs and supported devices over time. Apple chief operating officer Jeff Williams said:
The first phase of the program will focus on the iPhone's most commonly serviced parts, such as the display, battery, and camera, but more kinds of repairs will become available later next year. Apple silicon Macs with the M1 chip, including the MacBook Air, 13-inch MacBook Pro, Mac mini, and 24-inch iMac, will be next to join the scheme.
The Self Service Repair program will be facilitated by a new Apple Self Service Repair Online Store, offering more than 200 individual parts and tools to complete iPhone 12 and iPhone 13 repairs at launch.
Customers who want to perform a repair will first be encouraged to consult the Repair Manual before placing an order for parts and tools using the Apple Self Service Repair Online Store. After the repair has been completed, customers who return their used or broken part to Apple for recycling will receive credit toward their purchase.
Apple cautioned that Self Service Repair is intended for "individual technicians with the knowledge and experience to repair electronic devices," and encouraged "the vast majority of customers" to visit a professional repair provider with certified technicians for "the safest and most reliable way to get a repair."
The company also highlighted the significant global expansion of service locations with access to Apple genuine parts, tools, and training, as well as the growing number of Independent Repair Providers that sit alongside Apple Authorized Service Providers.
The Self Service Repair program will be available to users starting early next year in the U.S. and expand to additional countries throughout 2022.
Article Link: Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13
Who cares about late, at least they did this and did it properly. Now, we wait for the others to do the same.
Is this what you wanted iFixit? I'm sure they'll still find something to whine about though...
Would be nice if I could buy an original iPhone 6S battery from Apple.
I honestly see this more as marketing PR. Seriously, how many iPhone owners expect to replace their own batteries or displays without ruining their phone? Not many, IMO. If I owned an iPhone, I'd take it to either an Apple store or Best Buy for repairs because they have the equipment to make such repairs without making it look like someone did the repair. This program really only works if Apple designs their products for much easier repair.
I wonder what kind of markup Apple is going to put on the price of the "parts and tools".
Louis Rossman just fell over sideways.
What the actual heck? Is this a joke!?
Hmm.
*not sure if it's a trap*
What the actual heck? Is this a joke!?
Hmm.
*not sure if it's a trap*
