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Apple Apologizes Over 'Small Number' of Users Who Continue to Have Issues With Third-Generation MacBook Keyboards

3 Strikes and your out on this technology Apple. Time to go back to the old keyboard's even if it means making slightly thicker notebooks.

This is doing damage to the Apple / Macbook brand's perceived quality by customers and well as potential customers.
 
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mozumder said:
Skipped this generation Macbook Pro because of this. A redesign can't come soon enough, maybe with an A14 chip?

To show how widespread this problem is, just go to ANY Apple store and try out their laptops with this butterfly keyboard.

You'll find several of them with broken keys.
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Actually I’ve never found a butterfly keyboard on an Apple store that has issues with the keyboard..
 
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Apple screwed me over on a $7000 tech conference trip with my keyboard sticking and going bad, I had to sit in the store for 3 hours just for someone to have time to take a look at it, and then they had to send it in to perform a full top case replacement..... so I bought a second 2018 macbook (this time an Air) to survive the week and to keep as a spare in case my i9 MBP craps out again.

Unless they change their designs, I am NEVER buying another macbook again. I am terrified of eating or having this notebook near anything that might possibly get dust on the keyboard. It is a pile of absolute junk
 
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I'm SHOCKED! SHOCKED! I'm shocked that Apple's continued prioritizing of OMG PONIES THIN O-FACE form over basic comfort, reliability, and function of the primary input device on their PRO laptop is resulting in continued problems!

SHOCKED!

How could anyone have possibly predicted that???

(typed comfortably, and without a single malfunctioning key, on a 2012 MacBook Pro)
 
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Just as I was about to pull the trigger and buy the new MacBook Air, this article appears :(.
 
dguisinger said:
Apple screwed me over on a $7000 tech conference trip with my keyboard sticking and going bad, I had to sit in the store for 3 hours just for someone to have time to take a look at it, and then they had to send it in to perform a full top case replacement..... so I bought a second 2018 macbook (this time an Air) to survive the week and to keep as a spare in case my i9 MBP craps out again.

Unless they change their designs, I am NEVER buying another macbook again. I am terrified of eating or having this notebook near anything that might possibly get dust on the keyboard. It is a pile of absolute junk
Click to expand...

lets NOT go that far, macbooks are still the best laptops on the market and always work as they should. sure these keyboard problems are a pain but apple fixes them and i'd take a few slight fixable keyboard problems over another brand who's laptop breaks down within 6 months
[doublepost=1553702617][/doublepost]
Dave245 said:
Just as I was about to pull the trigger and buy the new MacBook Air, this article appears :(.
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GET IT, i got it in the (rose) gold color and i love it!
 
rosegoldoli said:
they really tried to downplay the issue by saying "small number". most people who have the keyboard seem to have issues. i have a macbook air 2018 and the "e" key clicks itself twice sometimes..

they dont wanna admit that the buttlerfly keyboard is sort of flawed

edit: read the article and she mentions my "sticky e" problem wow
Click to expand...

I'm genuinely curious how you know that to be true.
 
rosegoldoli said:
lets NOT go that far, macbooks are still the best laptops on the market and always work as they should. sure these keyboard problems are a pain but apple fixes them and i'd take a few slight fixable keyboard problems over another brand who's laptop breaks down within 6 months
[doublepost=1553702617][/doublepost]
GET IT, i got it in the (rose) gold color and i love it!
Click to expand...

I agree in terms of them still being better, i currently have a Surface Pro 6 that I’m selling and can’t wait to come back to the Mac. However these keyboard issues have people like myself concerned and thinking if we should wait before buying, that’s not good for Apple, to make people concerned over a product is not good for any company.

Don’t get me wrong I really like the MacBook Air 2018 update, I went hands on for an extended period of time the other day in the Apple store and I came away really liking the machine. I was about to pull the trigger and buy one of those new MacBook Airs in a couple of weeks, but now this article has appeared and I’m re-thinking it! :(
 
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now i see it said:
still incapable of making a nice keyboard after all these years- Amazing
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See that's just it? They CAN make a great keyboard. I'm typing on one now. Sadly, the keyboard in my 2012 can't fit into their anorexically thin design priorities. Apple can't fathom that maybe, just maybe, not every laptop they make needs to put THIN over any other possible feature?
 
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I would much rather have a great keyboard than a laptop that is 3mm thinner. The pre-retina MB Airs were definitely thin enough for me and they had great keyboards - so why can't Apple fit a good keyboard in their current lineup?

I have two computers with butterfly keyboards now.

My computer at work is a 2016 MBP with TB and the butterfly keyboard has frequent but intermittent problems, and is so annoying that I only use this computer with an external keyboard.

My computer at home is a 2018 retina MBA. The keyboard works flawlessly, and it's quieter than the 2016 MBPwTB's butterfly keyboard.

I still prefer the keyboard on the 2015 and earlier MacBook Airs & Pros.
 
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Dave245 said:
I agree in terms of them still being better, i currently have a Surface Pro 6 that I’m selling and can’t wait to come back to the Mac. However these keyboard issues have people like myself concerned and thinking if we should wait before buying, that’s not good for Apple, to make people concerned over a product is not good for any company.

Don’t get me wrong I really like the MacBook Air 2018 update, I went hands on for an extended period of time the other day in the Apple store and I came away really liking the machine. I was about to pull the trigger and buy one of those new MacBook Airs in a couple of weeks, but now this article has appeared and I’m re-thinking it! :(
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Get the machine with apple care and see how you feel! Theres a return receipt for a reason ;) i came from a macbook pro 2015 to this one (for the color) but i love it anyway! The very very very slight keyboard issue is something apple honors and fixes. I say it's worth it because nothing beats Mac OS
 
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MacRumors said:
Unfortunately, while Apple initiated a service program offering free repairs of affected 2015-2017 MacBook and 2016-2017 MacBook Pro keyboards, the 2018 MacBook Pro and 2018 MacBook Air do not qualify at this time.
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These are new so why are they not qualified for free repairs? For the asking prices, I should not experience any issues this early. If they are defective, it should be replaced free of charge.
 
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Apple's claim of "a vast majority" of users experiencing no issues continually frustrates. Likewise, they claim their Air Pods fit "a vast majority" of people. Not in my experience and certainly not me. :( Jony Ive seems to believe there is a paragon of design that will function perfectly for every BODY and every use case. Sadly, that is not reality by any stretch of the imagination.
 
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dmx said:
The butterfly keyboard design completely took the joy out of typing on my MacBook Pro away from me. Used to be effortless and accurate on old designs. Typing is now a chore.
Click to expand...

Couldn't agree more. MAYBE it's sticking keys, but to me it's just the inability to type with anywhere near my speed and accuracy on prior apple laptops. When I have any keyboard-intensive work, I pull out my 2014 11" MBA, where typing's a dream. And yet that's a thin device too. It's a sad commentary that I have to set aside my $3k+ MBP (keyboard already replaced) and use a five-year-old machine in order to type efficiently.

I'd like to see a test of 100 users typing a prepared script on a) any of the earlier keyboards (MBA, early MBPs, etc) and b) on any of the three recent generations of butterfly keyboards. Score the speed and accuracy. That would either confirm the problem or make us rethink our perceptions. Let's someone do science!

I'd like to see Apple have the courage to sponsor that test, hold it publicly, and share the results.
 
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