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Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained

dvoros said:
Did Tim Cook respond as did Steve Jobs with Antenna Gate? There are design flaws. While Samsung and others made their larger phone screens by going to a wide stance, Apple chooses to make it longer. Apply a thin body to the length and you have structural issues. If we don't see a wider, 5.5 inch body vs. length next year to cover up the protruded camera and extra strength across the body where the buttons are, I will eat my shoe.:eek:
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....I just.....I don't.....seriously?

Do you even know what the dimensions of these devices are? Do you know what aspect ratio is? Do you have any idea what you're talking about?

Here, let me answer all these questions for you:

(1) iPhone 6+: 158.1mm x 77.8mm x 7.1 mm
Note 4: 153.5mm x 78.6mm x 8.5mm

(2) Aspect Ratio is the ratio of height/length of the display. Both devices have the same aspect ratio: 16:9

(3) These devices are almost the exact same size. The few mm difference helps with one-handed use on the 6+ (my experience).

There is no making the device wider and shorter as the 16:9 ratio dictates a certain ratio between the height and length of the device itself....
 
dvoros said:
Did Tim Cook respond as did Steve Jobs with Antenna Gate? There are design flaws. While Samsung and others made their larger phone screens by going to a wide stance, Apple chooses to make it longer. Apply a thin body to the length and you have structural issues. If we don't see a wider, 5.5 inch body vs. length next year to cover up the protruded camera and extra strength across the body where the buttons are, I will eat my shoe.:eek:
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You do know all phones are the same aspect ratio as the iPhone right?
 
Espeonia said:
I have some doubts that only nine people have complained.

Maybe nine people have complained about something else, but I doubt only nine people have complained about it bending.
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Actually I doubt this.

People like to moan and complain on forums like this and post videos on youtube etc, often you find they haven't even contacted the company involved.
 
Moto G said:
That's the camera protrusion I'd say. Also, how do you KNOW your "flat surface" IS totally flat?
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It's easy. Take a bunch of other phones and test on the same surface. Verify they don't wobble. One of which was another 6+.
 
SgtPepper12 said:
Okay, let's be more realistic. The bend issue only applies to the iPhone 6 plus. I'd say those are 2 million devices. So in about five days, 9 devices reportedly bent (let's neglect that there probably are people out there, that don't give a damn). It's not like the bending issue is one of those issues where you either are affected or not. It's an ongoing issue. So we can safely assume that the number of incidences is geometrically/exponentially distributed.

If you extrapolate this, you'll have 180 devices bent in 100 days, 1314 devices bent over the course of two years (of those initial 2 million devices!) etc. And that is the most careful guess.
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a few thousand out of 100 million is still statistically insignificant.
 
One of the reasons the iPhone 6 might bend more easily is because the aluminum sides are rounded and don’t provide much physical support when put under shear stress, when compared to phones with more angular shapes, which have a much stiffer structure.

Think about a support beam like an I-beam – the middle part of the “I” adds thickness to the support without adding much mass. The iPhone 5 and 5S have flat aluminum around the sides that is very strong against shear and bending stress parallel to direction of the “beam”. The flat sides span almost the entire thickness of the phone, meaning its nearly as stiff as a solid 7mm piece of aluminum.

The iPhone 6/plus doesn’t have much if any aluminum structure that is “parallel” to the direction of the bending stress. There is of course a point – right in the center – on the curved edge where it is parallel, but that part is much, much narrower than the solid side of an iPhone 5 or 5S (far less than just the ratio of thickness between the 5 and 6). So when it gets put under stress, there isn’t much in the structure of the 6 that can resist the stress, so the aluminum bends much more easily.
 
They made no mention about putting the phone in a pocket. The fact that they left that out could have a few affects latter on.

They would be hard pressed to say later on that we will not cover damage from being in a pocket. If apple had mentioned that the phone should not be put in pockets, I think that would have caused greater damage to their reputation. Replacing bent phones must be their best bet, especially if this is truly 9 or so phones.
 
Irohzen said:
As one of the people who is claiming to have this issue, I also registered this month. I have posts from the Verizon order status thread. I did not make an account to incite Bendghazi panic and talk trash about Apple.

I'm not a big forum user, and threads like this are exactly why. Everyone's running around in circles, throwing around accusations, and being generally unpleasant. I haven't posted any pictures yet, because I don't really want to further subject myself to that sort of thing, and because my phone is my primary camera.
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Welcome to the internet. Picts or it didn't happen. You may not have joined the forums to trash talk Apple, but that's exactly what you're doing since you're unwilling to back up any claims.

If this is a serious issue, then go to your local Apple Store. Posting on MacRumors (without any evidence) that you're having a problem is not going to fix it.
 
Neil McRae said:
Actually I doubt this.

People like to moan and complain on forums like this and post videos on youtube etc, often you find they haven't even contacted the company involved.
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Yes... And those people are often sponsored by the competition like samsung.
 
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ioioos said:
LOL. People saying its a Samsung campaign, or media backlash or its not Apple fault.

I live in a sparsely populated rural area and I know two people with bent phones. This is not hype.

Are you that far gone to not see the issues.

The biggest issue is they are now not "cool". Too many sales, reduction in quality. Damage the image and you damage the sales. It will take a while, but this will be severely damaging, certainly more so outside of the U.S.

They have rested on their laurels, focused on margin rather than development and the Iphone 6 is the result. Yesterdays specs, clone looks and buggy software.

If you hype the product and don't deliver, people get pissed off.

They are going to have to eat margin and pull something out of the bag for the 6s.
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a quick look at your post history shows your true colors. please... you have no credibility.
 
lookatchu said:
I still don't see those steel/titanium inserts that supposedly reinforce stress locations. Sound like more Apple babble/lies/excuses.
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One would assume Apple legal reviewed that statement before it went out. If Apple lied in their statement they could be in some serious trouble. I don't think Tim is that stupid.
 
Shoes vs Phone correlation

Everyone respond with what kid of sneakers you have and type of cell phone you use.

I have Nike Free 3.0 and an HTC One M8
 
I don't know what's worse: Apple fanboys who would turn against their own mothers before they turn against Apple, or Android fanboys who think that they are tech savvy and superior, just because they have the ability to change their icons to different colors, shapes and sizes.
 
Backtawk said:
Every lazy journalist on the planet, hungry for article hits, is quoting your "small but growing number of iPhone 6 Plus owners" phrase as their source of customers complaints about the device bending. And naming MacRumors as that source. Then some guy with a YouTube channel hears about your article, and using all his strength to bend the 6 Plus into a wide V-shape, infers that this is in some way akin to keeping the device in your pocket. Other than the now world-famous story of the wedding guest with a bent 6 Plus in his pants, and another guy who says the device "felt like it was bending" in his pocket, where is this "growing number?" What are the stats? How many more users are there today than yesterday that are reporting a problem that you say is "growing?" Apple says its gotten 9 complaints so far. That would confirm the "small". But,"growing?" Source, please.
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Nope, it's just how the modern media works now, it just trawls the net for any dirt it can hype up, can't remember the exact story's but I do now even international TV news has been caught out by jumping on a media bandwagon, not checking any actual facts and having the stores blow up in their faces when proved to be false, all because of something on the net someone saw or read about.
But as they are back to talking about another War then perhaps they'll get back to professionalism?
 
Shoot! my 2025 Apple contact lens computer just broke and i got glass in my eye

From the future, my 2025 Apple contact lens just broke and i have glass in my eye. All i was doing was playing sports with it and it shattered and i got some glass in my eye. Why did it break like that. All i really did was smashed it with a hammer and then rubbed my eyes really hard to make them red and post it on YouTube showing a piece of the broke lens computer on my finger and and my red eye. See how bad this product is!!!!!!!!!!!!!
 
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Dekema2 said:
If only nine customers complained, then why is the story and images "spreading like wildfire"?
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Because it makes for good media fodder. It gets readers to read their articles and ask stupid questions and jerks like me to answer them. Look at the hundreds of postings to this article as proof. MacRumors makes their money by the number of hits they get. Fodder like this pays the bills.
 
response time

And that was a HUGE Error by Steve and Apple to think they can ignore a rising issue in hopes that it will go away. If the phone cost a $1 then I can see their point. But at over $400 for an iPhone 6 Plus, thats a different story.:mad:

iBug2 said:
Jobs responded to the antenna issues 2.5 weeks after the first reports. Give it some time.
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Ok. Those who are still harping, we're talking numbers that are so small as to be barely worth worrying about here. Let's say it's not 9 who experienced it, but that only 10% of those who experienced the problem called Apple. That puts 90 users in the first 6 days, so for ease of numbers, let's call it 100 people in a week. That's 100 people out of 10-15 million (it was 10 million the first weekend, but I'm sure we're approaching 20 million sold now.)

Now, let's assume of that initial 15 million batch, that 100 MORE per week will bend their phones. Over the two year typical ownership cycle, that means that 10,400 people will bend their phones through normal use. Wow! you think, over ten THOUSAND bent phones. Except that 10,400 bent phones out of 15 million is 0.0693%. So out of the initial batch, at 10x the reported failure rate from Apple, less than 7 hundredths of one percent of users will experience a bent phone in the full two years. That's one out of every 1500 users, over the course of the phone's lifetime. That's a VERY rare incidence of failure for a consumer electronic device. Even if we multiply that by 3 to account for maybe 1/3 of orders being for the plus with all failures being on the plus, we're still only talking 2/10 of one percent (0.2%)failure over the lifetime of the phone.

Consider that probably 5-10% of users will shatter their screens during the same timeframe through drops and such...a failure rate 72 to 140 times that of the 'bending' issue. (IOW, you are two orders of magnitude more likely to shatter your screen than to bend your phone through normal use).

If you take Apple at their word, and assume that all bent phones have been reported (unlikely, but probably closer to reality than a 10x increase), we're talking a failure rate of 6 thousandths of one percent. That's infinitesimal.
 
I must be one of the 9. I called Apple Care the day after my iPhone 6 (not plus) arrived bent. Only way they would replace it was if I mailed it in first and then they would send me a new phone. I can't really do that. I have yet to get my phone successfully replaced.

Later brought it into an Apple Store before this whole bent-gate thing came about. Employees said they had not seen or heard of it before. They all wanted to see my phone because they said they never heard of anything like that before. They made it into a sort of spectacle. They were going to replace it, but did not have any phones in stock.

So I am still stuck with my bent phone. Hoping to get it replaced soon.
 
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