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Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained

ioioos said:
LOL. People saying its a Samsung campaign, or media backlash or its not Apple fault.

I live in a sparsely populated rural area and I know two people with bent phones. This is not hype.

Are you that far gone to not see the issues.

The biggest issue is they are now not "cool". Too many sales, reduction in quality. Damage the image and you damage the sales. It will take a while, but this will be severely damaging, certainly more so outside of the U.S.

They have rested on their laurels, focused on margin rather than development and the Iphone 6 is the result. Yesterdays specs, clone looks and buggy software.

If you hype the product and don't deliver, people get pissed off.

They are going to have to eat margin and pull something out of the bag for the 6s.
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Why is it that samsung does not get that paying people like you to spread fud is actually very obvious!?......
 
kerrikins said:
What, you want me to take screenshots of the comments or something?

Yeah, I know, it's the internet and people can lie, but to me this just sounds like Apple trying to cover its butt. Maybe I'm a little jaded because of all the problems they've had this week.
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What sounds more likely to you? Apple not having stress tested the phones they release once a year, or a few isolated incidents of broken phones?

Im not saying the new phones aren't more prone to breaking than the old phones, they almost certainly are based on how long they are. but I would rather have the thin and light 6 plus I have now than a bigger, heavier version. Im glad this story is getting press though because now I will pay more attention to the way I store it. I think that is completely reasonable given how different a phablet is from a traditional small phone.
 
kerrikins said:
What, you want me to take screenshots of the comments or something?

Yeah, I know, it's the internet and people can lie, but to me this just sounds like Apple trying to cover its butt. Maybe I'm a little jaded because of all the problems they've had this week.
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Oh, so you haven't actually seen any of these phones yourself, this is all stuff you read about on the interwebs? Gotcha, chief.
 
Look we found one security hole is OS X never mind the 10000 security holes in Window

Hmm let talk about 1 security hole is OS X and lets ignore the 100000 security holes that Windows had over the years.

Why would you want to buy a Mac with 1 security holes when Windows is so much better. Windows fan boys in the past.
 
Jman13 said:
Ok. Those who are still harping, we're talking numbers that are so small as to be barely worth worrying about here. Let's say it's not 9 who experienced it, but that only 10% of those who experienced the problem called Apple. That puts 90 users in the first 6 days, so for ease of numbers, let's call it 100 people in a week. That's 100 people out of 10-15 million (it was 10 million the first weekend, but I'm sure we're approaching 20 million sold now.)

Now, let's assume of that initial 15 million batch, that 100 MORE per week will bend their phones. Over the two year typical ownership cycle, that means that 10,400 people will bend their phones through normal use. Wow! you think, over ten THOUSAND bent phones. Except that 10,400 bent phones out of 15 million is 0.0693%. So out of the initial batch, at 10x the reported failure rate from Apple, less than 7 hundredths of one percent of users will experience a bent phone in the full two years. That's one out of every 1500 users, over the course of the phone's lifetime. That's a VERY rare incidence of failure for a consumer electronic device. Even if we multiply that by 3 to account for maybe 1/3 of orders being for the plus with all failures being on the plus, we're still only talking 2/10 of one percent (0.2%)failure over the lifetime of the phone.

Consider that probably 5-10% of users will shatter their screens during the same timeframe through drops and such...a failure rate 72 to 140 times that of the 'bending' issue. (IOW, you are two orders of magnitude more likely to shatter your screen than to bend your phone through normal use).

If you take Apple at their word, and assume that all bent phones have been reported (unlikely, but probably closer to reality than a 10x increase), we're talking a failure rate of 6 thousandths of one percent. That's infinitesimal.
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I love it when people do the math! This awesome!:apple:
 
apolloa said:
I never read any iPhone 5 bending story's? I mean my one was built solidly enough not to bend I thought.
I have to say though, the iPhone 6 Plus is easy to bend IMO if you can do it with your hands, but at the same time it's to be expected when it's that big and thin.
Interesting to see the metals embedded in the aluminium they have used.

If I remember correctly, the iPhone 4 chassis was made from some type of stainless steel?

I think it's obvious their are more then '9' bent iPhones, but not that many, say even if it was 50, that's still 50 out of millions and thus is no problem. If this was a big issue you would have seen plenty more photos and videos online.
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The number is relatively meaningless unless we KNOW those 50 were bent "just by being in the users' pockets".....

I'll snap a Note in half....everything breaks. If you're going to pay $1000 for a piece of technology, at least have the decency to adjust your use.

Heck, a simple case takes care of this issue. I personally have a black leather Apple case on my white/gold 6+. Looks nice and no bend.
 
Only 9 people!?!?! The way this has been covered, you would think it was thousands. Some people want Apple to fail so badly. It is weird and kind of pathetic.

Personally, I think the Android system is a good one, and there are a lot of great Android phones out there. It is nice that there is that option. I WANT them to keep making them because the competition is a great thing for the industry.
 
Zaft said:
a quick look at your post history shows your true colors. please... you have no credibility.
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Based on what? That I'm critical of the current crap coming out? I have been negative about the latest products, because I'm so disappointed with them.

I have had apple products for more than 10 years. Pod, phone and iMac. I want the stuff to be good, but its simply dropping in quality.

I think the iMacs still hold up (although the new model does have more flaws than the previous), but the phone is going backwards.

So if you think that having a view opposite to yours reduces credibility, you really belong in a playground.
 
bnekic said:
You guys do realize Macrumors started this whole s*it storm. A couple guys on here bent their phones supposedly by just storing them in their suit pocket and being at a wedding all day. I call bu******* on that story. Since thousands of people have been putting their 6 Plus's in their pockets without issue. Then Macrumors writes the story about that and the rest is history.
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More hits mean more eyeballs on ads means more revenues!
 
John.B said:
Oh, so you haven't actually seen any of these phones yourself, this is all stuff you read about on the interwebs? Gotcha, chief.
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Look, you want to be a condescending jerk about this? Go right ahead. You're joining the pool of people who give Apple fans a bad name because they refuse to believe that the company ever screws up.
 
Jman13 said:
Ok. Those who are still harping, we're talking numbers that are so small as to be barely worth worrying about here. Let's say it's not 9 who experienced it, but that only 10% of those who experienced the problem called Apple. That puts 90 users in the first 6 days, so for ease of numbers, let's call it 100 people in a week. That's 100 people out of 10-15 million (it was 10 million the first weekend, but I'm sure we're approaching 20 million sold now.)

Now, let's assume of that initial 15 million batch, that 100 MORE per week will bend their phones. Over the two year typical ownership cycle, that means that 10,400 people will bend their phones through normal use. Wow! you think, over ten THOUSAND bent phones. Except that 10,400 bent phones out of 15 million is 0.0693%. So out of the initial batch, at 10x the reported failure rate from Apple, less than 7 hundredths of one percent of users will experience a bent phone in the full two years. That's one out of every 1500 users, over the course of the phone's lifetime. That's a VERY rare incidence of failure for a consumer electronic device. Even if we multiply that by 3 to account for maybe 1/3 of orders being for the plus with all failures being on the plus, we're still only talking 2/10 of one percent (0.2%)failure over the lifetime of the phone.

Consider that probably 5-10% of users will shatter their screens during the same timeframe through drops and such...a failure rate 72 to 140 times that of the 'bending' issue. (IOW, you are two orders of magnitude more likely to shatter your screen than to bend your phone through normal use).

If you take Apple at their word, and assume that all bent phones have been reported (unlikely, but probably closer to reality than a 10x increase), we're talking a failure rate of 6 thousandths of one percent. That's infinitesimal.
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Can we sticky this on the MR homepage and bury anymore articles related to this topic unless we have some new revelation?
 
ioioos said:
Why, wouldn't I? I'm a tech follower and an apple fan (although that is seriously being tested with the latest products).

The fact is, I live in an affluent area, and although rural, a lot of people got the 6 on Friday or Saturday. One of my friends has a bent phone, the other, more of a warp. About a dozen others don't.

So, with your thinking, I've got two of the nine here in rural Cambridgeshire. Out of 10m, I must buy a lottery ticket or a wonka bar, because their must be an aura around this place.

Or it could be more simple. Apple's obsession with thinness has lead to design flaw for everyday use.
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Just ignore this guy. Mine has the slight warp you're describing, and yeah, it's nothing to get up in arms about. When they insist on photos, they're not getting that it's such a subtle thing as to be almost invisible to the eye. There are videos out there of people doing the screen-down test.

A lot of people in my position are not going to take theirs to the store, because it's simply not worth swapping out a phone for such a minor blemish.

I can only speak for myself, but the main reason I've posted about it is because I do think phones should be able to stand up to substantial mishandling, and clearly, the 6 Plus won't (for other reasons too - the slippery backside and curved edges make dropping it more of an issue than in the past). It's a shame that people peg us as attacking Apple, when the truth is I would never switch to Android (privacy issues, design reminiscent of Microsoft, just dislike Google) and just want to see Apple strive for its best.

To anyone on the fence about purchasing a new phone, I'd still highly recommend the 6 Plus. Think of this slight warping similar to the minor dents you can inflict on an aluminum Macbook with some carelessness.

As a postscript, I just want to add - I hate to feed into the publicity Samsung and friends are surely reaping from the combination of the botched iOS update and this, but I don't see it as my place to defend Apple against their own choice of materials.
 
gorkt said:
Only 9 people!?!?! The way this has been covered, you would think it was thousands. Some people want Apple to fail so badly. It is weird and kind of pathetic.

Personally, I think the Android system is a good one, and there are a lot of great Android phones out there. It is nice that there is that option. I WANT them to keep making them because the competition is a great thing for the industry.
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This is true....:cool:
 
Yojimbo007 said:
Why is it that samsung does not get that paying people like you to spread fud is actually very obvious!?......
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Even though I already stated I just switched from iphone to Windows phone?

Try engaging your brain before you throw mud.
 
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