Apple Card Mislabeling AT&T Charges as 'Waters, Hardy & Co' Leading to Customer Confusion [Update: Fixed]

[rKunda]

Every time I use my AppleCrd/ApplePay at our local grocery store, the transaction always shows as a purchase from the grocery store gas station instead of groceries... Apple must think I use a lot of gas

How can I get that fixed?

This is a frustration with how different cards code different transactions.

We use Discover's rotating quarterly 5% categories. Occasionally it's gas or groceries. Our primary grocery store is Fred Meyer, where we also regularly buy gas. Discover coded both those transactions properly. I applied for the AmEx Blue Cash something or other card that had the 6% cash back on groceries, however, they coded Fred Meyer as a department store, ergo, something like 1% back instead.... which wasn't going to make the annual fee worth it at all.

 

[rKunda]

Who ordered $217 at Wendy's???

Don't judge me

 

[mazz0]

So. Setting aside your “all Apple services are unreliable” bait, Apple Card has been out for a year and a half. How does this itemization mixup warn us all that Apple Card is unreliable? Have charges failed to process? The 3% interest not being applied? Security breaches? People not getting their statements? Specifically how?

That’s a bit of a straw man argument. I never suggested charges wouldn’t process or interest wouldn’t be applied, I would expect all that stuff to be handled completely normally by Goldman Sachs. What I’m pointing out is that this particular symptom (and this isn’t the only occurrence of it according to other comments) fits perfectly in a long line of such things that we’ve come to expect from Apple‘s services, from iMessage constantly switching sender address to Maps being, well, ****.

 

[va1984]

Not sure how things work on your end but whilst my monthly rental is x amount every month my bill isn't always. Pretty silly to just assume without checking.

I disagree. First thing I do if I see an unknown charge on my card is google the merchant displayed. Sometimes stores are called “Bob‘s tyres“ but come up as “Joe Smith’s hardware”. If that brings up nothing I’ll try to call the place that has charged my card. It is a perfectly rational thing to do.

As someone who works in IT, in change management I don’t understand how this isn’t tested before deployment. Especially in a billing system. What else have they cut corners on?

In my case, I received an email from AT&T reminding me that they were about to bill me the next day, and it mentioned the total was $95.08. The next day the charge from these accountants appeared for $95.05. Sure, I could have had an hysterical fit if I had really wanted to — who couldn’t use one of those these days? — but it seemed pretty difficult to get worried about it.

I don’t usually even glance at my credit card transactions but I did once, on my first day with the Apple Card, just to see how well it all worked. I had just topped up my metro card in upper manhattan and lo and behold it showed a charge somewhere out in Long Island (maybe that’s where the MTA‘s offices are? no idea).
For what it’s worth, I believe that these mislabelings, though not infrequent, are then often corrected between the “pending” stage and the formal charge. Still — if there is any moment when I may care to know how billed me, it is right after it happens, so I agree that it’s not very useful to have an error-prone system.

 

[alexandr]

Who ordered $217 at Wendy's???

)) but, dad, all i got was a baconator and a diet coke!

 

[unplugme71]

GE Capital is not the reason why GE went down the toilet, and it did not "destroy" GE as you claim. GE was brought down by mismanagement, and not by "using finance products to build their stock value."

Agreed, if anything their GE capital helped sell their other products through financing.

Sure consumer credit sucks (high risk), but it didn’t bring down the company at all.

Financing (internally) is a good way to sell more products.

 

[unplugme71]

You know the card is run by Goldman Sachs and its just has Apple's name on it

It has their logo. GS is written on the card.

 

[unplugme71]

Especially after getting used to autopayment options. People no longer remembering when charges are supposed to appear.

That’s the fault of the consumer. I review every charge. You’d be surprised how many get over billed.

I once had Geico charge me twice. No refund for 20+ days. If I didn’t report it, I doubt I would’ve had my $600 back.

 

[displayblock]

My CenturyLink payments show up as Marine Corps Recruiting... so there’s that.

Same here. I've tried to report it to Apple Card support, which corrected it for a single billing cycle before it went back to Marine Corps Recruiting.

 

[Tech198]

lol..that's awesome.. "had to turn off their phones'

 

[Waters Hardy & Co]

UPDATE: The problem is still NOT fixed. On Friday afternoon, Apple informed us all had been fixed, but 15 mins after that the abundance of calls started again. The same thing happened yesterday afternoon. We then contacted Apple, who said they were surprised to hear it was still happening... we are waiting on a follow-up call from Apple.

 

[Expos of 1969]

UPDATE: The problem is still NOT fixed. On Friday afternoon, Apple informed us all had been fixed, but 15 mins after that the abundance of calls started again. The same thing happened yesterday afternoon. We then contacted Apple, who said they were surprised to hear it was still happening... we are waiting on a follow-up call from Apple.

I hope you sue them for lost productivity, lost business, and all the other issues a top lawyer will add to your claim.

 

[jav6454]

That’s the fault of the consumer. I review every charge. You’d be surprised how many get over billed.

I once had Geico charge me twice. No refund for 20+ days. If I didn’t report it, I doubt I would’ve had my $600 back.

You are correct.