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Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues

Obviously, I like everyone else early Monday, was promised a call back in 48 hours and... it didn't happen. So I called earlier today (about 70 hours later) and was transferred quickly to iPhone Upgrade Team.

"I'm sorry but I don't have any new information for you. I see your first request, but I don't know more. I can escalate your information again and they will call within 48-72 hours." She was apologetic and offered confirmation of the issues... but just let it sit until I let her 're-escalate' the case.

I did email Tim, on Friday Morning immediately after I realized what was wrong... I never heard back. If you emailed Tim and got a phone, consider yourself extremely lucky.

I'm done. I know they 'reopened' reservations, but in my location there wasn't anything new that I would settle for. It appears that they handled the bulk of the issue with the extra reservations and let the rest go by the wayside until we complain again... I expect I will have to call Monday when I don't hear back.
 
GatesMac said:
Obviously, I like everyone else early Monday, was promised a call back in 48 hours and... it didn't happen. So I called earlier today (about 70 hours later) and was transferred quickly to iPhone Upgrade Team.

"I'm sorry but I don't have any new information for you. I see your first request, but I don't know more. I can escalate your information again and they will call within 48-72 hours." She was apologetic and offered confirmation of the issues... but just let it sit until I let her 're-escalate' the case.

I did email Tim, on Friday Morning immediately after I realized what was wrong... I never heard back. If you emailed Tim and got a phone, consider yourself extremely lucky.

I'm done. I know they 'reopened' reservations, but in my location there wasn't anything new that I would settle for. It appears that they handled the bulk of the issue with the extra reservations and let the rest go by the wayside until we complain again... I expect I will have to call Monday when I don't hear back.
Click to expand...

I emailed Tim, got a response, but did not get a phone.

I've given up and went ahead and ordered online. Going to sell my 6s Plus. I'm done with IUP.
 
IMG_0317.PNG
 
Called Sunday, was told that I would be contacted Tuesday.
Called Wednesday, was told that I would be contacted today.
Received a call today, was told that I would receive an email and to keep my eyes open.
Called six hours later, was told that I would be contacted eventually.
 
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rkho said:
Called Sunday, was told that I would be contacted Tuesday.
Called Wednesday, was told that I would be contacted today.
Received a call today, was told that I would receive an email and to keep my eyes open.
Called six hours later, was told that I would be contacted eventually.
Click to expand...


Exact same for me
 
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rkho said:
Called Sunday, was told that I would be contacted Tuesday.
Called Wednesday, was told that I would be contacted today.
Received a call today, was told that I would receive an email and to keep my eyes open.
Called six hours later, was told that I would be contacted eventually.
Click to expand...

Still waiting for email after call today also. Why call at all to tell me an email is coming?
 
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rkho said:
Called Sunday, was told that I would be contacted Tuesday.
Called Wednesday, was told that I would be contacted today.
Received a call today, was told that I would receive an email and to keep my eyes open.
Called six hours later, was told that I would be contacted eventually.
Click to expand...

exact same scenario for me as well...
 
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ramone12781 said:
exact same scenario for me as well...
Click to expand...

Exact same for me as well.

Is it safe to assume that maybe you guys are all hoping for a jet black model as well? And possibly they are waiting on some supply info to come back/get entered into the system that will update inventory before they send out our emails? Odd that they have that message up on the site too. Who knows, something is going on though.

But "Chris" from a 512 number said I'd be getting a call today and thanked me again for my patience.

/fingerscrossed

**FYI I called the 1-800 number mid day last Sunday
 
Enhancer4004 said:
Exact same for me as well.

Is it safe to assume that maybe you guys are all hoping for a jet black model as well? And possibly they are waiting on some supply info to come back/get entered into the system that will update inventory before they send out our emails? Odd that they have that message up on the site too. Who knows, something is going on though.

But "Chris" from a 512 number said I'd be getting a call today and thanked me again for my patience.

/fingerscrossed

**FYI I called the 1-800 number mid day last Sunday
Click to expand...

Yes, I'm waiting for a Jet Black model.
 
Enhancer4004 said:
Exact same for me as well.

Is it safe to assume that maybe you guys are all hoping for a jet black model as well? And possibly they are waiting on some supply info to come back/get entered into the system that will update inventory before they send out our emails? Odd that they have that message up on the site too. Who knows, something is going on though.

But "Chris" from a 512 number said I'd be getting a call today and thanked me again for my patience.

/fingerscrossed

**FYI I called the 1-800 number mid day last Sunday
Click to expand...

No my wife and I requested two 128gb Matte Black 7+ AT&T models.
 
They have me down for Jet Black 256 Verizon 7 Plus... I know we will see loads of the matte black and silver coming in the next 2 weeks at stores, but it doesn't seem right to let their supply issues to dictate my $1000 purchase.
 
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Enhancer4004 said:
Exact same for me as well.

Is it safe to assume that maybe you guys are all hoping for a jet black model as well? And possibly they are waiting on some supply info to come back/get entered into the system that will update inventory before they send out our emails? Odd that they have that message up on the site too. Who knows, something is going on though.

But "Chris" from a 512 number said I'd be getting a call today and thanked me again for my patience.

/fingerscrossed

**FYI I called the 1-800 number mid day last Sunday
Click to expand...

No. requested 128 black or silver
 
GatesMac said:
They have me down for Jet Black 256 Verizon 7 Plus... I know we will see loads of the matte black and silver coming in the next 2 weeks at stores, but it doesn't seem right to let their supply issues to dictate my $1000 purchase.
Click to expand...

They know you will still give them your $1000 a week or two later anyways unfortunately...
 
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OK well, so much for the "must be a JB thing" theory. Also good to know I am not the only one waiting on the promised email.....
[doublepost=1473993871][/doublepost]My wife received her phone call from "Jessica" this AM around 10:30 and had an email from Apple about 12:50 saying she could pick up her matte black 7 plus tomorrow. I didn't get my call until around 3:30 this afternoon.
 
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Enhancer4004 said:
OK well, so much for the "must be a JB thing" theory. Also good to know I am not the only one waiting on the promised email.....
[doublepost=1473993871][/doublepost]My wife received her phone call from "Jessica" this AM around 10:30 and had an email from Apple about 12:50 saying she could pick up her matte black 7 plus tomorrow. I didn't get my call until around 3:30 this afternoon.
Click to expand...

lol Jessica is who I spoke to this morning too at around 8am PST no email no call back...
Also to make matters worse they had my email address wrong by one letter this whole time and i was one that started this process early Sunday morning. When you get a different IUP rep they don't have any record or notes that they have spoken to you its almost like they are writing a list of all the people on a sheet of paper. It's a damn circus over there. They are all based outta Austin Texas.
 
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ramone12781 said:
lol Jessica is who I spoke to this morning too at around 8am PST no email no call back...
Also to make matters worse they had my email address wrong by one letter this whole time and i was one that started this process early Sunday morning. When you get a different IUP rep they don't have any record or notes that they have spoken to you its almost like they are writing a list of all the people on a sheet of paper. It's a damn circus over there. They are all based outta Austin Texas.
Click to expand...

Jessica called me as well.
 
Lobwedgephil said:
Jessica called me as well.
Click to expand...

I should re-state my wording. I had a Mark at 8am PST for my phone and Jessica was about 10am PST for my wifes phone but I was the one who spoke to both and thought to ask about checking they had my email address correct since I wasn't receiving emails and they were off by one letter.
 
ramone12781 said:
lol Jessica is who I spoke to this morning too at around 8am PST no email no call back...
Also to make matters worse they had my email address wrong by one letter this whole time and i was one that started this process early Sunday morning. When you get a different IUP rep they don't have any record or notes that they have spoken to you its almost like they are writing a list of all the people on a sheet of paper. It's a damn circus over there. They are all based outta Austin Texas.
Click to expand...

LOL and I live in Austin and work about a 1/4 mile from their complex. I should just drive on over in the morning and knock on their door.....find out wtf is going on!
 
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