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Apr 12, 2001
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Apple today confirmed reports of an issue that causes music from personal collections to be deleted, telling The Loop it only affects a small number of users and that a fix is incoming in an iTunes update next week.

itunes_match_2015.jpg

"In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission," Apple said. "We're taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we're releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare."
Last week, debate raged over the supposed glitch after Vellum's Jake Pinkstone wrote a blogpost complaining that Apple Music had deleted 122 GB of his personal music collection without his permission after he joined the service. The deletion occurred after Pinkstone had his music library scanned by Apple to make his collection available across his devices.

Confusion ensued after Pinkstone was told by an Apple Support Representative named Amber that Apple Music's matching system was "functioning as intended." When asked whether Apple Music was supposed to delete his personal music without his permission, Amber responded "yes." Amber's statement, however, was inaccurate according to Apple's own support document.

While the causation of the bug is still unknown, as Apple has failed to reproduce the issue, the company's statement suggests Apple has narrowed down the issue to iTunes rather than the Apple Music service. It's unclear whether the fix will arrive with a minor or major iTunes update. However, one possibility is iTunes 12.4, which will include a minor redesign and arrive in the next couple of weeks, according to a MacRumors source.

Article Link: Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
 
For some reason, I stand by Apple's side. Sure! If the bug consists of deleting 122 gigs worth of music, then shame on Apple. But, ever since I read the first sentence of the blog, all I heard was nagging and sensationalist writing. And to create lies saying that Apple willingly and purposely deleted those unrecoverable tracks makes my blood boil. Besides that, I hope Apple's music app redesign meets my expectations cause right now it's full of s***.
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If it was scanning his music to make it available across his devices, it sounds like an issue with iTunes Match, not Apple Music.
This is what I keep telling everyone. And when I do, they keep asking: "What is iTunes Match?"
 
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple said.

Is this the same extremely small number like the <1% iCloud dropouts which mysteriously somehow ALWAYS affect me?
 
But, ever since I read the first sentence of the blog, all I heard was nagging and sensationalist writing.
I too thought the same about his writing, and that is what I said it was from the beginning: a piece to get more clicks on his blog. Because in all reality, even if he was writing it while he was restoring from a backup, the time could have been better spent on not such a POS blog posting.
 
Something truly magical.
We can't reproduce it but we'll fix it.

That's quite possible. There should be very few places in the iTunes code where it deletes songs, so you check all of them. And they might have found code that says "if A and B and C and D happen, then delete some songs", and it could look impossible to make all four conditions A, B, C and D true at the same time. So a developer says "I can't figure out how this would happen, but I also cannot prove that it is impossible, so I change the code so the songs are _not_ deleted".
 
Or how about you scrap iTunes and release something better? (no, I am not naive enough to think that can happen overnight.)
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Not this BS again. :rolleyes:

When the phrase "no brainer" is used, it often has many meanings; in this type of example it means that the poster defaults to posting something ignorant, which requires no brains to do (poster you quoted, not you)
 
More like people would simply have given Apple a free pass under Steve Jobs. Products and services were never perfect nor bug free under Steve Jobs. Bad things happen. Live with it.

When people tack "not being funny" onto the end of their posts, it means they ARE being funny (in the stupid meaning, not the humourous one), but are attempting to get a free pass by saying "not being funny". It's like saying to someone: "I really hate your Dad, no offence" as if the "no offence" tacked onto the end, negates the preceding, deliberate offence.
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This would never have happened under Steve Jobs. Not being funny.

You're right - you're not funny AT ALL (nor even vaguely rational). ;)
 
When people tack "not being funny" onto the end of their posts, it means they ARE being ridiculous, but are attempting to get a free pass by saying "not being funny". It's like saying to someone: "I really hate your Dad, no offence" as if the "no offence" tacked onto the end, negates the preceding, deliberate offence.
Sorry, but that reference is really lost on me. I have reread the original post and still think the "not being funny" part meant that the poster did not find the idea of iTunes deleting one's music was a humorous huge that you could just laugh and handwave away.

Thanks for pointing it out to me though. Sarcasm can be really hard to convey on the web sometimes.
 
That's quite possible. There should be very few places in the iTunes code where it deletes songs, so you check all of them. And they might have found code that says "if A and B and C and D happen, then delete some songs", and it could look impossible to make all four conditions A, B, C and D true at the same time. So a developer says "I can't figure out how this would happen, but I also cannot prove that it is impossible, so I change the code so the songs are _not_ deleted".
I get your point, but if they find such code they'd say "we found a bug (or conditions which could lead to such behavior) and we'll fix it". But their wording is very vague.

That whole story is a sad example of the current state of things. First Apple support says "yes, it should delete", then other Apple guys say "no, it shouldn't" then Apple says "we can't reproduce it [and don't even know if it exists] but we'll release some safeguards"...
 
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