B-but people said that they never experienced this bug... That means that this doesn't exist, right?
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Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
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I would've expected some sort of compensation for those affected.
It doesn't say if that deleted music can ever be recovered - or did I miss that?
Also "it only affects a small number of users" is the standard response from Apple when it comes to these matters.
Also "it only affects a small number of users" is the standard response from Apple when it comes to these matters.
This is a horrible bug! Would love to know if Apple have offered him compensation of some sort. Perhaps free iTunes downloads to replace his library.
Yes - but on the flip side - what price do you put on recordings (like demos) that he can't get back? Possibly ever.
If your music (or anything else) is that important to you, would stand to reason you should have a local backup of it. Multi-TB external HD's are a cheap insurance policy. Time Machine has saved me on more than one occasion. Don't like Time Machine? Ok whatever. There are other options available.
Apple today confirmed reports of an issue that causes music from personal collections to be deleted, telling The Loop it only affects a small number of users and that a fix is incoming in an iTunes update next week.
Last week, debate raged over the supposed glitch after Vellum's Jake Pinkstone wrote a blogpost complaining that Apple Music had deleted 122 GB of his personal music collection without his permission after he joined the service. The deletion occurred after Pinkstone had his music library scanned by Apple to make his collection available across his devices.
Confusion ensued after Pinkstone was told by an Apple Support Representative named Amber that Apple Music's matching system was "functioning as intended." When asked whether Apple Music was supposed to delete his personal music without his permission, Amber responded "yes." Amber's statement, however, was inaccurate according to Apple's own support document.
While the causation of the bug is still unknown, as Apple has failed to reproduce the issue, the company's statement suggests Apple has narrowed down the issue to iTunes rather than the Apple Music service. It's unclear whether the fix will arrive with a minor or major iTunes update. However, one possibility is iTunes 12.4, which will include a minor redesign and arrive in the next couple of weeks, according to a MacRumors source.
Article Link: Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
I bought Adam Lambert's "The Original High (Deluxe)" and it got deleted. (not by me)
They did not confirm a bug. They can't reproduce it. They confirmed that people have reported problems. And they're going to put more safeguards in place (i.e. probably just make the UI more clear). But until they can reproduce it it's not a confirmed bug.
You should be thanking iTunes then
Stockholm Syndrome.
It's not uncommon amongst captives and hostages.
https://en.wikipedia.org/wiki/Stockholm_syndrome
The guy who started all this DID have his own backup. He didn't lose anything.
This reminds me of Mark Zuckerberg denying Facebook removed right wing political news stories from peoples' feeds.
As much as they apologize and vow to correct, the fact is THEY DO NOT WANT YOU TO OWN YOUR MUSIC on a computer or device that can share files whether you do anything wrong or not because they are under constant DMCA law threat by these dinosaurs.
You cannot make me believe otherwise.
iTunes Match/Music have many issues. iTunes Match replaces some songs with other versions, iTunes Music can't distinguish different artists using same name (not a common case but in a big world it happens) treating them as one artist.
B.S.
Mobile Me was put out under Steve Jobs and that was a DISASTER!!! SO was iOS 6 Apple Maps. Same with the iPhone 4 antenna crap (and for which I had that issue). Hmmm, what else.... Hockey Puck mouse anyone?
The iTunes 2.0 installer shipped for a few hours with an rm -rf /Volumes/* in the postflight script. Fortunately there were a lot fewer users back then to have all of their data destroyed.
Apple's software quality is undeniably in decline, but iTunes has always been a piece of garbage.
I like Serenity's take on this (From Imore).
@daringfireball @gruber I read it as "we're still not convinced it isn't user error, but we'll make the dialog boxes less terrible."
@daringfireball @gruber I read it as "we're still not convinced it isn't user error, but we'll make the dialog boxes less terrible."
Apple today confirmed reports of an issue that causes music from personal collections to be deleted, telling The Loop it only affects a small number of users and that a fix is incoming in an iTunes update next week.
Last week, debate raged over the supposed glitch after Vellum's Jake Pinkstone wrote a blogpost complaining that Apple Music had deleted 122 GB of his personal music collection without his permission after he joined the service. The deletion occurred after Pinkstone had his music library scanned by Apple to make his collection available across his devices.
Confusion ensued after Pinkstone was told by an Apple Support Representative named Amber that Apple Music's matching system was "functioning as intended." When asked whether Apple Music was supposed to delete his personal music without his permission, Amber responded "yes." Amber's statement, however, was inaccurate according to Apple's own support document.
While the causation of the bug is still unknown, as Apple has failed to reproduce the issue, the company's statement suggests Apple has narrowed down the issue to iTunes rather than the Apple Music service. It's unclear whether the fix will arrive with a minor or major iTunes update. However, one possibility is iTunes 12.4, which will include a minor redesign and arrive in the next couple of weeks, according to a MacRumors source.
Article Link: Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
Just as some other apps have a check box to have files deleted once they are copied (my photo editing app allows that), something such as that should be in iTunes ... or IS in iTunes, but nobody has noticed it.
As a long time Apple user, I have noticed a recent decline QA in software, hardware, and decline customer service at Apple Support.
I have talked to Apple Support and visited the Genius Bar more in in the past year for problems with my Spple products, than the the previous 20 years that I have been using Apple stuff.
I am not surprised by this news, and hopefully it will shut up the posters that said people were making it up or that it was user error.
I have talked to Apple Support and visited the Genius Bar more in in the past year for problems with my Spple products, than the the previous 20 years that I have been using Apple stuff.
I am not surprised by this news, and hopefully it will shut up the posters that said people were making it up or that it was user error.
People also forget that Steve Jobs at times was known to deliberately include such devious things in software just to see who would catch it. He often called the deletion of such function, "a feature" and the Fan Boys still ate it up! HAHA!
Ah ! I talked with AppleCare this morning - 2 hours - the first persons told me to simply unsubscribe to Apple Music and everything would return after a month ... Ask for a supervisor, then an Apple engineer ... I've been re-downloading my files since then - over 500 albums, 35 GB worth of music from the cloud, back to my external HD.
That is not acceptable. Apple needs to get their act together.
WHAT?! I can't believe anybody would read the quote, turn around and say "Apple confirms Music Deletion Glitch"!! Get some decent writers, MacRumors! Or at least one who is also able to read!
Means The headline is exactly wrong. Apple did not find any sign of a glitch.
iTunes can remove your files under normal circumstances, but it asks you first. Maybe some people didn't exactly understand what it was asking (and stupidly went ahead with a destructive action they don't understand anyway), so Apple is going to re-word it a little, but it's not a glitch. It couldn't 'happen to anyone' and it's not Apple's fault.
Means The headline is exactly wrong. Apple did not find any sign of a glitch.
iTunes can remove your files under normal circumstances, but it asks you first. Maybe some people didn't exactly understand what it was asking (and stupidly went ahead with a destructive action they don't understand anyway), so Apple is going to re-word it a little, but it's not a glitch. It couldn't 'happen to anyone' and it's not Apple's fault.
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