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Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update

frank1page said:
For some reason, I stand by Apple's side. Sure! If the bug consists of deleting 122 gigs worth of music, then shame on Apple. But, ever since I read the first sentence of the blog, all I heard was nagging and sensationalist writing. And to create lies saying that Apple willingly and purposely deleted those unrecoverable tracks makes my blood boil. Besides that, I hope Apple's music app redesign meets my expectations cause right now it's full of s***.
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This is what I keep telling everyone. And when I do, they keep asking: "What is iTunes Match?"
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Thing to remember is that after adding the scanned music to AM, it would in some cases delete the corresponding music from the iTunes library leaving it in the AM library. Some folks on the latest didn't have iTunes Match.
Try this link: http://www.slate.com/blogs/future_tense/2016/05/12/proof_that_apple_music_is_deleting_mp3_files.html
Great article and was able to trace when it occurred.

jgelin said:
I too thought the same about his writing, and that is what I said it was from the beginning: a piece to get more clicks on his blog. Because in all reality, even if he was writing it while he was restoring from a backup, the time could have been better spent on not such a POS blog posting.
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Abazigal said:
I like Serenity's take on this (From Imore).

@daringfireball @gruber I read it as "we're still not convinced it isn't user error, but we'll make the dialog boxes less terrible."
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Mactendo said:
Something truly magical.
We can't reproduce it but we'll fix it.
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They never said they'd fix it - read the quote again. They said they'd add "additional safeguards".

You child turns the cooker on and burns the house down, is it a cooker glitch?

No, it's your child who did something they didn't understand; the cooker was working properly. You might want to add some safeguards, such as a shield over the dials.

That's what's going on - a handful of morons (and it really is just a handful) didn't read the warnings carefully enough when choosing to delete their music files, gambled on how much of it they understood, and lost. Apple is putting some barriers up to stop the children putting their fingers in their eyes.
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vertical smile said:
As a long time Apple user, I have noticed a recent decline QA in software, hardware, and decline customer service at Apple Support.

I have talked to Apple Support and visited the Genius Bar more in in the past year for problems with my Spple products, than the the previous 20 years that I have been using Apple stuff.

I am not surprised by this news, and hopefully it will shut up the posters that said people were making it up or that it was user error.
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This is the worst thing - the mood around Apple is negative right now, so people lap up this BS and insist the sky must be falling. How many times have Apple been "doomed" in the last few years? A part of us wants to believe that they're in decline.

Anyway, you're completely wrong. Apple basically just confirmed that, after investigating it, they haven't been able to replicate the problem. That is to say, their current theory is that people are making it up/it is a user error. They are going to assume people aren't making it up, change nothing of substance, and reword the message so people hopefully don't make the mistake any more.
 
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hortod1 said:
If your music (or anything else) is that important to you, would stand to reason you should have a local backup of it. Multi-TB external HD's are a cheap insurance policy. Time Machine has saved me on more than one occasion. Don't like Time Machine? Ok whatever. There are other options available.
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It is statements like that I feel are thoughtless at best. What feature in any media software would you want to have it surreptitiously delete/mangle your original files once you scanned them? Personally I have never seen this before unless it was a backup over-writing a backup by design.

Dear Apple Music: after you scan my library please delete all/some and mangle all/some of my original library without permission. :rolleyes:
 
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Abazigal said:
More like people would simply have given Apple a free pass under Steve Jobs. Products and services were never perfect nor bug free under Steve Jobs. Bad things happen. Live with it.
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The difference is we know Steve would have destroyed the employee that would have let this happen. We all relied on Steve to set a standard by which Apple would strive to reach. Before you mention how mean Steve was - remember that Apple devices number in the millions and such things can affect and harm everyone that uses them if there are bugs or defects with their products.
 
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Designx said:
The difference is we know Steve would have destroyed the employee that would have let this happen. We all relied on Steve to set a standard by which Apple would strive to reach. Before you mention how mean Steve was - remember that Apple devices number in the millions and such things can affect and harm everyone that uses them if there are bugs or defects with their products.
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Thing is - Steve Jobs is that once in a lifetime leader who is in exceedingly short supply. Tim Cook is no Steve Jobs, and I feel it is unfair to castigate him for it because really, more than 90% of the world's population would probably fail this comparison test as well.

Tim is his own man with his own style. I don't always agree with how he runs Apple, and I will admit that the Apple of today isn't really the same Apple I threw my lot in in 2011, but it's still a great piece of work.

Apple has changed. Stay if Apple still continues to meet your needs, and leave when it no longer does. No point reminiscing over a time that is long past, IMO.
 
The headline here is very misleading. Apple have not admitted to anything:

"In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission"

Users have reported. As in the door is open for user error, which was probably the cause. I am not trying to excuse Apple, I hated Apple Music and both cancelled it and purged it from all my devices way before the free trial was up, but this headline is not right.
 
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More than likely there is an added option in the new iTunes that says leave my local music alone...that's what I take from the "which includes additional safeguards" which should also put an end to Apple Music issues like the changing of people's artwork on their local files.
 
The best solution to this would be to automatically include iTunes Match as part of Apple Music. After all, AM is more expensive, so why not include it?

If you OWN the song, delete the download and redownload it, you get the matched version, or the unmatched upload, with NO FREAKING DRM.

If the song is a "rental" through AM, only then do you get the DRM version.

"OWNED" music and "RENTED" music should be treated separately and it should be made obvious which is which. I'd even go as far as having the song name appear in a slightly different color in the interface.

Own it? NO DRM. EVER. Rent it? Fine, DRM. But make it obvious.

EDIT: They could also use this to make more money in the form of sales. One of the context menu items on a "rented" song could be "buy this song to own". You'd pay the $1.29 or whatever, and it would change from rented to owned, without losing things like playcount, playlist membership and so on.
 
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Dr.Chroma said:
I agree this should not have happened. But to say it should not have happened under Steve Jobs is far fetched. A lot of mishaps/errors occurred under Job's reign. Sometimes technology has a way of inconveniencing us, if it was unintentional.
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Compared to other venders of OS software, Apple has it easy. They control almost every piece of the environment, and we are willing to pay top dollar for this environment. Not acceptable Apple, get your integrated environment act together. Could you imagine if Apple OS was on as many different hardware devices as Android or Windows, a total disaster. Apple, the users patience not unlimited, get it together.
 
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jgelin said:
I too thought the same about his writing, and that is what I said it was from the beginning: a piece to get more clicks on his blog. Because in all reality, even if he was writing it while he was restoring from a backup, the time could have been better spent on not such a POS blog posting.
Click to expand...
frank1page said:
For some reason, I stand by Apple's side. Sure! If the bug consists of deleting 122 gigs worth of music, then shame on Apple. But, ever since I read the first sentence of the blog, all I heard was nagging and sensationalist writing. And to create lies saying that Apple willingly and purposely deleted those unrecoverable tracks makes my blood boil. Besides that, I hope Apple's music app redesign meets my expectations cause right now it's full of s***.
[doublepost=1463183694][/doublepost]
This is what I keep telling everyone. And when I do, they keep asking: "What is iTunes Match?"
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what part of Apple admitting that the problem is legit is not clear?
 
mikes63737 said:
Wow, now I really can't wait for the Apple Car powered by iTunes and/or iCloud!
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One day a user's Apple car won't power on:

Sorry, for 1% of users iCloud is temporarily unavailable. We are working on a fix, meanwhile take a ride with Didi Chuxing (available in Beijing and mainland China).

Or it will brick because you set the date to January 1, 1970 and you'll have to return it to Apple to be fixed.
 
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itunes is malware to your music.

or

Apple Music is malware to your music.

Currently it is going through swapping my album images for others, sometimes appearing random.
 
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lars666 said:
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission,” Apple said.

Is this the same extremely small number like the <1% iCloud dropouts which mysteriously somehow ALWAYS affect me?
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You get iCloud Drop outs? I've never had a single issue with iCloud once.
 
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