But even if apple admits fault. It obviously want their fault. it was the person who brought attention to the fault.
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Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
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But even if apple admits fault. It obviously want their fault. it was the person who brought attention to the fault.
The part where they didn't admit that the problem is legit. They acknowledged reports from users but could not reproduce.
But that's a rather hacky approach to it. I believe in trying to find the root cause, even if I have to sit for hours stepping through code. Eventually I do, and it is something very simple and very easily over sighted. The end result in fixing it is much better, nicer, and cleaner, and avoids the constant loading on of needless subroutines to check for something, that is probably as small as someone using I instead of j.
The guy had backups so he didn't lose any music. I'm sure he wasted some time writing his blog and responding to the media. Give him a few bucks.
It is statements like that I feel are thoughtless at best. What feature in any media software would you want to have it surreptitiously delete/mangle your original files once you scanned them? Personally I have never seen this before unless it was a backup over-writing a backup by design.
Dear Apple Music: after you scan my library please delete all/some and mangle all/some of my original library without permission.
NO feature in ANY software, media or otherwise, would I WANT it to delete data without my permission. But what I WANT is irrelevant in a world of hard drive crashes, viruses', accidents, hackers, etc. I don't WANT any of that, so I have safeguards in place to minimize the risk and reduce threats, that way if something catastrophic does happen, I at least have a fighting chance of recovery. Common sense 101. Not saying that Apple isn't at fault here, maybe they screwed this one up, maybe they didn't. But if this person lost all their one-of-a-kind music, then some of the blame has to be put on themselves for not having adequate safeguards in place.
You don't understand how updates work at all. Apple releases updates all the time without being pressured by bloggers complaining about bugs. It's Apple's job to decide if a problem affecting .05% of users justifies rushing out a response and patch that could actually screw up the other 99.95% of users. This got bumped up slightly in priority because it got a response and a rough week release date but not a high one. If Apple really believed this was a problem for many users, we would already have the update.
Talk about the pot calling the kettle black.
Don't you realize you're doing the exact same thing, albeit from a 180 degree angle, that you're chastising others for doing. Jumping to an unsubstantiated conclusion. You're right, Apple didn't confirm a glitch. You're also right that the headline is a bit disingenuous because there definitely wasn't any confirmation in the story. There might not be a glitch, but you're wrong in thinking that the lack of confirmation means there is no glitch. Logic doesn't work that way. Not being able to reproduce something through testing can't be considered confirmation of your no glitch theory. It could be a rare set of circumstances they haven't hit upon yet that causes the glitch. It could be the engineers are thinking about, and examining one thing and the problem lies elsewhere. It could be no glitch at all. We just don't know. Apparently, neither does Apple.
You saying there is no glitch is just as wrong as MR saying Apple confirmed a glitch. Neither is true... yet.
That's not necessarily true. Apples has literally, and not the urban dictionary meaning of literally either, taken years to acknowledge certain problems before offering a remedy. MBP GPU ring any bells? Anti-reflective coating delamination? Some things they handled quicky, others they haven't. No need to rewrite history.
Geez...you need to stop complaining about glitches in music department. If your music gets deleted....that's because you're supporting lost cause....
......by the way...i was just kidding. I'm pissed off as well. lol.
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......by the way...i was just kidding. I'm pissed off as well. lol.
[doublepost=1463197754][/doublepost]
More like Eddie CUE-less.
Apple Music with playlist/songs should be in their own category like Podcasts, Movies, iTunes U, etc.. They should not be mixed in with your own library of music. Therefore, just like Podcasts or whatever when you want to cancel your subscription everything is removed. Your own music is not touched at all.
Talk about the pot calling the kettle black.
You're right, Apple didn't confirm a glitch. You're also right that the headline is a bit disingenuous because there definitely wasn't any confirmation in the story. There might not be a glitch, but you're wrong in thinking that the lack of confirmation means there is no glitch. Logic doesn't work that way. Not being able to reproduce something through testing can't be considered confirmation of your no glitch theory. It could be a rare set of circumstances they haven't hit upon yet that causes the glitch. It could be the engineers are thinking about, and examining one thing and the problem lies elsewhere. It could be no glitch at all. We just don't know. Apparently, neither does Apple.
You saying there is no glitch is just as wrong as MR saying Apple confirmed a glitch. Neither is true... yet.
That's a fair point, you can never prove any software has zero bugs. In my defence I was riled up by everybody jumping on the bandwagon and blaming a bug. This particular issue has been investigated (thoroughly, I'm sure) and they are yet to find a responsible software fault.
We are just using it the wrong way. Simple.
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iTunes have a very common problem with title greatest hits, often you will have wrong matched album cover. This happens when you share to device.
I lost many gigabytes of carefully tagged music this way. And even though I'm an iTunes Match subscriber and I'm pretty sure my collection must have still existed somewhere in their servers (I called them within 5 minutes of "the mass deletion event"), they didn't do jack **** to help me. And in fact acted like I was the crazy one. Their support reps didn't even seem to understand what iTunes Match even is, and then couldn't understand that I had both Match and Apple Music.
I've spent dozens and dozens of hours trying to get my collection back the way it was. And some of the stuff is just irretrievable lost.
Beginning of the end of a decades long relationship between me and Apple.
I've spent dozens and dozens of hours trying to get my collection back the way it was. And some of the stuff is just irretrievable lost.
Beginning of the end of a decades long relationship between me and Apple.
I never did understand why Apple didn't just use iTunes match for AM. They already had the bugs pretty much worked out and it worked much better.
One song in my library got deleted/removed(?) which was amusing. Still have the U2 album queued for download.
Apple is becoming the new Microsoft. Too bloated for their own good.
Maybe the iPod classics will make a comeback under Cook and people will go bananas.
Apple is becoming the new Microsoft. Too bloated for their own good.
Maybe the iPod classics will make a comeback under Cook and people will go bananas.
Imagine if this level of quality control and problem solving was acceptable in other industries.
Imagine for example if people driving Honda's experienced engine fires at 56 miles per hour. Now imagine if Honda couldn't replicate the problem within the confines of their test facility. And suppose that since they couldn't find the true cause they just told us to bring our cars in for a software update that limits the car to 55 miles per hour unless we press a button explicitly giving it permission to go 56 miles per hour.
The problem with the real world, is that you have to step out of a laboratory, and expose yourself to the real world to find some problems.
Imagine for example if people driving Honda's experienced engine fires at 56 miles per hour. Now imagine if Honda couldn't replicate the problem within the confines of their test facility. And suppose that since they couldn't find the true cause they just told us to bring our cars in for a software update that limits the car to 55 miles per hour unless we press a button explicitly giving it permission to go 56 miles per hour.
The problem with the real world, is that you have to step out of a laboratory, and expose yourself to the real world to find some problems.
[doublepost=1463201028][/doublepost]They knew it. all they want is for all of us to rely on them and to rent music. Conspiracy theory..
Apple today confirmed reports of an issue that causes music from personal collections to be deleted, telling The Loop it only affects a small number of users and that a fix is incoming in an iTunes update next week.
Last week, debate raged over the supposed glitch after Vellum's Jake Pinkstone wrote a blogpost complaining that Apple Music had deleted 122 GB of his personal music collection without his permission after he joined the service. The deletion occurred after Pinkstone had his music library scanned by Apple to make his collection available across his devices.
Confusion ensued after Pinkstone was told by an Apple Support Representative named Amber that Apple Music's matching system was "functioning as intended." When asked whether Apple Music was supposed to delete his personal music without his permission, Amber responded "yes." Amber's statement, however, was inaccurate according to Apple's own support document.
While the causation of the bug is still unknown, as Apple has failed to reproduce the issue, the company's statement suggests Apple has narrowed down the issue to iTunes rather than the Apple Music service. It's unclear whether the fix will arrive with a minor or major iTunes update. However, one possibility is iTunes 12.4, which will include a minor redesign and arrive in the next couple of weeks, according to a MacRumors source.
Article Link: Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
Picks up phone and tells Apple that I did actually have every single song in history stored on my computer. I'm sure they'll believe me
If they cannot reproduce this issue, how is it they are going to release a patch next week to resolve it. Drop the BS, admit the issue exists, and even admit what it is and that you will fix it, instead of this BS that all is fine, so rare you cannot replicate it, but amazingly a patch is coming to fix it....