They could make modifications to how users see the downloaded "matched" content in their Library vs. the original files. Some type of update that could make the differences more obvious at a glance. Or they could have a toggle that would make it impossible for the user to delete their original source files without choosing to switch the protection off.
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Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
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They could make modifications to how users see the downloaded "matched" content in their Library vs. the original files. Some type of update that could make the differences more obvious at a glance. Or they could have a toggle that would make it impossible for the user to delete their original source files without choosing to switch the protection off.
I clearly said int he article: "includes additional safeguards".
They can't reproduce it, so they can not confirm it as bug and they can't fix it as there is no way to validate if the change fixed the bug. It might not even be a bug within iTunes but since obviously more than one user reporting it, they've build in extra steps that should prevent accidental deletion. It might just as well be related to 3rd party software or issues with the system installation or configuration. If they would say that they fixed it, it would by lying and if it happens again then, the ********* would be worse.
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Not a glitch, but maybe a scratch on vinly when your party guests didn't watch out. And music CDs are aging and won't last for ever.
And that's where the problem likely lies. Amazing people are not able to (or refuse to) understand that.
That explains why Apple is not able to reproduce the "bug," yet can soon offer a software update that addresses the issue of some users inadvertently deleting their music due to an ambiguous/confusing dialog box choice presented during the iTunes match process.
The other thing to consider is that it's entirely possible that files can be missing or corrupt before software like iTunes Match is even used. The larger the library, the more likely that scenario becomes. Most people are only using a small fraction of their files at any given time when they have very large music libraries, and are probably just assuming that all the files were in working order or available on a local disk when they started using the service.
I'm being torn apart. I want to be free of this pain.
I know what I have to do but I don't know if I have the strength to do it. Will you help me?
Sure, why not, what could go wrong?
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The fact that iTunes even has the ability to delete things on its own makes this a MAJOR issue for me.
See post #178. It's likely user action from an ambiguous dialog box choice that some found confusing during the iTunes Match process. Apple will release an update so the few that are easily confused will be able to better understand.
You could remove every spot where you delete files from the code. Then you can be reasonably certain that under no circumstances will the program delete files. Even if you have no idea how it's possible for the program to reach the point where it decides to delete the file.
Why don't they just give the guy his money back and he can restore his music through time machine.
It's likely? Says who? Oh I guess you.
Correct. That was my speculation and post, not someone else's. No need to guess. Was it really that difficult to understand?
I just think it's premature and a bit condescending to imply it's user error the way you did. Carry on
And when Apple's future car crashes, it's no problem cause people have insurance, right?
Dude said that bugs like that didn't happen under Steve Jobs. That's what I replied to. The aftermath has nothing to do with that.
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It had nothing whatsoever to do with software. Otherwise, they would not have given out free bumpers but fixed it in software.
I worked for an Apple supplier under Steve Jobs, so I know firsthand that there is no truth to it whatsoever.
Not premature or condescending at all, unlike your snarky response (#186) to my post up above.
People, including Apple, are looking for potential scenarios that would cause the deletion of a user's music, as that's a very serious issue. Since it appears to be happening to a small number of users, rather than everyone, and, since Apple cannot replicate the problem in their lab, the possibility I mentioned above seems like a good candidate. And thus explains how Apple is able to provide a fix in the next couple of weeks.
If you choose to believe that's not a possibility, and/or are not able to articulate your own, as you say, carry on...
Great video. It's exactly what's happening right now at Apple. Someone should show it Cook and Co.
Do you know who Jim Dalrymple is? He is one of the biggest Apple fan on the internet and personally invited to Apple's events all the time. So when one of Apple's biggest fan has the same problem (music getting deleted), I am doubtful it is user error.
http://www.loopinsight.com/2015/07/22/apple-music-is-a-nightmare-and-im-done-with-it/
I was referring to the iTunes bug.
No you don't.
The fact that Steve Jobs went berserk at the MobileMe team and removed the guy in charge, completely disproves what you just said.
Apple today confirmed reports of an issue that causes music from personal collections to be deleted, telling The Loop it only affects a small number of users and that a fix is incoming in an iTunes update next week.
Article Link: Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
Speaking as a 30 year user of Apple products, a fan of Apple products, and an investor in the company, this is not pretty.
Speaking as an employee of an unrelated high tech manufacturing company, I can see how this happens.
It's almost always inexcusable, but you're damned, either way.
Question: why does a music player have file manager functions (ability to delete files)? Why would anyone want to use a music player to organize files?
In this case however it involves delete procedures. Should be pretty easy to track a code that is being invoked. It's not witchcraft.
Jim Dalrymple later clarified his post and indicated that it might have indeed been user error.
http://www.loopinsight.com/2015/07/24/i-got-my-music-back-at-least-most-of-it/
Or they call it normal behavior. Like my hotspot issue when after disconnecting from iPhone hotspot iPhone is still showing devices connected when there are none. They said it's expected behaviour. Enough said.A Software bug. I don't think that term exists within the apple Eco system, normally refered to a condition that cannot be reproducedbut goes away in the next release...magic
Is "confirms" really the right words here? "acknowledges the possibility of" seems to fit a little better. They haven't even been able to replicate it so how could they possibly say that there is in fact a bug. The additional safeguards could just be more dialog popups so that people are really sure that they want to delete their entire library and won't go throw a tantrum on Apple's forums.