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Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
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https://forums.macrumors.com/threads/itunes-2-0-available.543/page-2
You're welcome
4th post down on page 2 some dude lost his whole partition. There don't seem to be too many other complaints though.
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If they aren't admitting there is a bug, what are they fixing exactly with this update coming next week?
I don't think it's limited to software either. I've been buying Apple computers since 2004, I had no problems with them until the past 2 years. I've had my iPhone 6 replaced 3 times now, I had to contact Apple support a few times regarding my MBP too which resulted in a replacement. Not happy at all.
The only thing the statement says is that people have reported it. But they've been unable to reproduce it. Doesn't mean it's not real. But until they can reproduce it there's no way of knowing if it's a bug or a user error. If it's the former they have to fix their code. If it's the latter they have to fix their user interface.
Actually, Apple specifically did not confirm the bug. They basically went "what? how? I see nothing!" and couldn't find what caused it or even reproduce the issue at all, but they decided to implement extra safeguards (presumably in the form of not even allowing iTunes to delete music at all) to make ABSOLUTELY SURE it can't happen, even if they can't figure out how it happened or if it even happened at all.
Inb4 the problem is not caused by iTunes at all, if there even is one, and people are just being stupid or misunderstanding dialog boxes and music goes missing with the new version as well.
Inb4 the problem is not caused by iTunes at all, if there even is one, and people are just being stupid or misunderstanding dialog boxes and music goes missing with the new version as well.
At least you get replacements. Consider if you are using other manufacturers' devices, and see if you can get the same level of support.
Simple solution.
If "Timemachine made a local (iTunes) backup within last 24 hours"
then "Delete local iTunes files"
else "Abort"
Edit: I am aware that there is more coding to be done, otherwise TimeMachine will delete iTunes files in the future.
If "Timemachine made a local (iTunes) backup within last 24 hours"
then "Delete local iTunes files"
else "Abort"
Edit: I am aware that there is more coding to be done, otherwise TimeMachine will delete iTunes files in the future.
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They're not admitting a bug and they're not releasing a fix. Read their statement not the MacRumors BS headline.
After Apple Music f****d up my iTunes music library twice in a row (luckily I use Time Machine), I turned it off on all devices and am not turning it back on any time soon... deleting or messing up your files is definitely NOT a glitch, it's a major bug! And while am at it, iTunes in general is getting pretty bad with latest versions... with every iteration interface gets more clumsy and confusing (sure it's nicer to look at, but to use it...nope).
In my case iTunes replaced some album art with a different one and some songs with dufferent versions. That's a known problem.
This is why I continue to keep my private collection of music I value MOST OUTSIDE of iTUNES and keep an entire backup of my entire music collection on another HD. I dare them to find it and delete it!
To say iTUNES is buggy btw, would be an understatement.
I know how iTunes is so slow and dogged on Macs. Is it even that good on Windows I wonder?
To say iTUNES is buggy btw, would be an understatement.
I know how iTunes is so slow and dogged on Macs. Is it even that good on Windows I wonder?
Wow, so the story was true, even though people bent over backwards to say it was pilot error.
Bugs happen, so I'll not jump on the bandwagon and slam Apple, but it's too bad for those who were affected by this bug
Bugs happen, so I'll not jump on the bandwagon and slam Apple, but it's too bad for those who were affected by this bug
This is a far too common statement coming from Apple. either the testing department have their heads buried so deep in the sand they can't see daylight even if the sun crashed into the earth, or its just legal-eeze for 'we know the problem and are working on fixing it but don't want a lawsuit based on us rushing to release product even though we know the code is sloppy and bug ridden'.
Wow, so the story was true, even though people bent over backwards to say it was pilot error.
Bugs happen, so I'll not jump on the bandwagon and slam Apple, but it's too bad for those who were affected by this bug
There are people on this very thread who are still insisting there isn't a problem even though Apple has admitted there is one and that a fix is forthcoming. While others acknowledge the issue but still say it's the users fault for not having a backup. Its like a cult or something where the dear leader can do no wrong.
Disk error and file corruption are unquestionably real. Not being able to duplicate the issue likely means that the cause of file loss with the highest probability (disk error/file corruption) is probably what the issue comes down to. Your library file can corrupt without actually losing individual music files and vice versa.
This is nothing to do with album art.
The 'replacing' with different versions is a widely expressed problem. But nobody's confirmed a bug. This looks for all the world like user error caused by a fundamentally confusing and misleading service.
Users expect iCloud Music Library to work like Dropbox or any other cloud service where your sacred files just begin to exist everywhere without conscious effort. But it doesn't. The data being distributed isn't the same as the source data in the primary Mac. It's 'matched'. It's different. Apple sold that as a feature with iTunes Match. But it isn't a feature, it's a way for them to save storage and bandwidth costs. It's a way for them to operate a Dropbox style service without going to the trouble of actually storing or transporting user data. Profits first as usual.
It's no wonder people are accidentally deleting their music. They expect it's been stored and distributed through 'the cloud' but it never was. It never moved. The 'cloud' service is a sham, a fake. It's pretending to operate like all the others but making a massive shortcut which is only ever exposed when uses do something rare, but reasonable, like deleting their music from their main Mac and relying on iCloud to replace it exactly.
Apple are at fault no matter what. They don't make this stuff clear. In the information vacuum people make assumptions based in how other services work. Anybody who's made this error I don't blame one bit.
Wow, so the story was true, even though people bent over backwards to say it was pilot error.
Bugs happen, so I'll not jump on the bandwagon and slam Apple, but it's too bad for those who were affected by this bug
Read the headline, staff member, then read the Apple statement. They are virtually exact opposites. How did that happen?
The only time i have had local music get deletes have had local music been deleted automatically myself but the 't difference its never been my local music,.. its been Apple's music i downloaded for offline use,,, and that it acceptable because i never owned it anyway....
My use case is different to everyone else's though.
My use case is different to everyone else's though.
I'm not sure I understand your post - the headline states that the deletion glitch is confirmed, and the quoted text says the same thing
Headline: Apple Confirms Music Deletion Glitch...
Quote from Apple: "In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission..."
Or perhaps it's disk error or file corruption, which is a longstanding issue in personal computing?
What can't be confirmed? That iTunes can't distinguish different versions of the same song and replace it with whatever it have available? Older/newer/concert/remix etc. If it can't then it's not a "match".
iTunes Music can't distinguis different artist using same name, it lists them as one artist.
User error, my ass.