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Apple Confirms Music Deletion Glitch, Says Fix Incoming in Future iTunes Update
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Yeah the services introduced when he was CEO never had any problems.
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What about the big upgrade rumours of the 2017 iPhone? Or do we only listen to negative rumours on this forum?
All those claiming this wouldn't happen under Steve Jobs, do you not remember the iTunes 2 installer problem? I've never been so glad to have renamed my hard drive.
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Said elsewhere in this thread, but this is more common in software development and maintenance than you'd think.
"People reported it, we can't reproduce it, but we'll build in extra safeguards against something like this happening."
Doesn't sound like much of a "confirmation" to me. Headline sounds more like either MR editorial oversight or MR clickbait.
Doesn't sound like much of a "confirmation" to me. Headline sounds more like either MR editorial oversight or MR clickbait.
Again, not condescending as it was a scenario that addressed the problem in support of the facts given. It has nothing to do with taking a superior position, patronization, snobbishness, putting people down, etc, which is what condescension speaks to. I said it was likely, and speculation, in response to your snarky post #186. Never said it was not a genuine issue, it is.
If you would bother to read what I was commenting to, it wasn't "an assertion of user error," but rather about an ambiguous UI/dialog box some users could genuinely be confused about. As the person I responded to said, it lands in Apple's court either way, a genuine elusive bug that they can't replicate, or a bad UI causing confusion during the iTunes match process with a small number of users. Apple's problem.
Rather than being so quick with the snarky comebacks, try and spend a few more minutes reading and understanding what was actually said.
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I don't use Apple Music, I have all my music downloaded from iTunes to my computer, and I have been experiencing a glitch with "Lost Files" where certain music files go missing. I have found that manually pointing iTunes to the exact file when prompted caused iTunes to report back "iTunes was able to find 77 of your missing files" So apparently with this bug, it doesn't actually delete them, but causes the locations to be in error in iTunes. The files, once downloaded do not delete. Previously to fix the issue, I was having to delete this entire remainder of the album and re-download it through my "Purchased" section in iTunes. I have been having this "Missing Files" issue in iTunes for more than a year...
The point is not that anybody welcomes the automated deletion of files without user consent. The point is that computers fail all the time and users are responsible for a backup of their data.It is statements like that I feel are thoughtless at best. What feature in any media software would you want to have it surreptitiously delete/mangle your original files once you scanned them? Personally I have never seen this before unless it was a backup over-writing a backup by design.
Dear Apple Music: after you scan my library please delete all/some and mangle all/some of my original library without permission.
I sure hope this rumor of "Apple discontinuing iTunes downloads" isn't true...the reason I don't use Apple Music is for the fact that I actually like to own my music files, not pay a monthly fee to RENT them. With Apple music, if you don't pay your monthly fee, you lose access to your whole library. I don't like the "streaming model" way of things at all, as far as music as concerned...this is worse than DRM in my opinion...
I've had some CDs since 1991 and they play the same way they did back then, 25 years later. Never had to back them up once onto another HDD. Never had them get deleted. They just sit there, on my shelf, zero scratches, in perfect condition, ready to play when I need them.
That's the irony here. Streaming and digital downloads were suppose to be a better option but in the end, they were just easier to use and that's pretty much it.
Dude, I've been using computers since the late 70's. I know computers. I have programmed, been a webmaster, database developer, systems analyst.
Over the years, music has disappeared from my iTunes. I don't touch it. I do the sync and then turn off iTunes. Year to year checks show that music just "disappears." It's happened to my daughter as well.
And my poor wife: all her contacts disappeared from her phone and iCloud a couple of weeks ago.
I just stopped using iTunes. It's a heaping pile of crap and we just stream now. As soon as we get Google family sharing, we are done with all of Apple's services, which are pretty much garbage.
I'm not a troll. Just a bit disappointed by Apple. Hardware is good, it's their software...
I have found that music WILL disappear when you buy a new computer/hard drive and have to restore and all that. When you have to import your music again, it doesn't all import. Google is MUCH better in that they don't touch your local files in any way shape or form. Like Google Picassa.
Apple will start to lose market share on computers. They are too tied to apps and not the cloud like Google. As a user of a Chromebook and a MacBook, a Chromebook covers 99% of what you need at 1/10th the cost of a MacBook (I have a MacBook 2015 and its well overpriced, if nice).
All you need now is your iPhone (The champion of phones) and cloud service for your music. Then use Windows, Linux, Chromebook. No more need for Mac.
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If your music library is that important to you, there is no excuse not to back it up.
Apple's hands aren't clean, but you can't legislate for unforeseeable and unreplicable circumstances.
Apple's hands aren't clean, but you can't legislate for unforeseeable and unreplicable circumstances.
Apple now seems focused #1 on market share/profits and #2 on products, and #2, at least for services and software, don't appear to be that important.
While those executives smile like fools in every photo-op, it turns my stomach. Haven't watched a keynote since the first one after Jobs was gone. You only have to read later how terrible they are.
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True, but a red herring and a poor excuse to have your stuff back up. Apple likes to think of itself as they leader for computers for "the rest of us." Not everyone is as skilled as you to back up.
And, if you do back up and find stuff missing, you may spend hours to look for what is missing.
There is NO EXCUSE for your software, APPLE ESPECIALLY, to delete your files.
I understand some people don't hold Apple to high standards, while willing to pay a pretty penny for their computers. You do pay a premiums. How about some premium software???
I suppose, but they don't market themselves as offering things that don't need backing up.
And they do sell very easy to use backup software and hardware - for the rest of us!
Fine, but I back up in case I screw up- I expect Apple not to screw up for me. It's not a PC after all. We pay a premium for a reliable system, but more and more I feel they don't give a damn about their customers.I suppose, but they don't market themselves as offering things that don't need backing up.
And they do sell very easy to use backup software and hardware - for the rest of us!
I can hear it now.
Steve: "Can anybody tell me what iTunes isn't supposed to do?
Employee: "It's not supposed to delete user's music libraries."
Steve: "Then why the **** does it do that?"
I really don't think this is the case in general. It's certainly not my experience, and I'm sorry it's been yours. However, software has become much more complicated in the last 20 years, especially with the advent of seamless syncing of content to multiple devices, so there are more failure points. While Apple is still generally good at making complicated tasks easy, they've obviously failed massively with Apple Music, and have a ways to go with their cloud services.
Look at what Steve Jobs did to the MobileMe team when the launch went poorly. Steve wasn't perfect by a long shot but he did care if a product worked or not. I don't believe Tim will care until the dollars start moving in the wrong direction.
My guess is that it was user error. There are some confirmation boxes within iTunes that, if not read carefully, may do something you don't want (like when you delete something from iTunes, it asks if you want to move it to the trash or keep it on your hard drive). He probably clicked on the wrong button.
I think if Apple can just ignore stock share for just a month, and sit down to fix all serious bugs and issues already in the wild long time ago, users may rebuild the faith on Apple product and buy more.
"If we think don't have time to look for a doctor, sooner or later we WILL need to look for a doctor." Same in here. Stock shareholders are the financial basis of Apple, but they don't actually OWN Apple. This one dumps, the other one will follow. Nothing much different. Apple is still far from declaring bankruptcy yet. They need a brief break, and solve all problems before moving on.
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"If we think don't have time to look for a doctor, sooner or later we WILL need to look for a doctor." Same in here. Stock shareholders are the financial basis of Apple, but they don't actually OWN Apple. This one dumps, the other one will follow. Nothing much different. Apple is still far from declaring bankruptcy yet. They need a brief break, and solve all problems before moving on.
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And what if the words on button potentially misleads you? Apple's fault?
