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Apple Contacting Some Early Apple Watch Customers: 'We're Working on Your Order'

My friend and I ordered the same watch, at the same time, got the same time stamp on the order confirmation, and his is shipped and mine is still in processing. Oh well.

I'm really not in a hurry to get the watch, but I'm traveling and it would have been nice to have a more solid delivery date.
 
slesherinyork said:
Was confirmed at x:03 on 4/10 for a 42SS w BSB. Received the EOD last night around 11PM and then about an hour later fired off a email to Tim.

Just received an unknown call and let go to voice mail. It was a call from a Apple rep on their executive relations team and followed it up with an email to me. So I called them back. He said he couldn't comment on other orders shipping and the time they were received but they were working hard on getting orders out. He did say that it was still in the delivery window provided 4/24 to 5/8 but still couldn't give a more specific time. He said he would continue to look at it and provide updates as well... hope that just didn't move me back to the end of the line! :confused:
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Was it from someone with the initials AA? I wrote an email to Tim two nights ago and had the exact same experience. He gave me no information and it sounded like all of his answers were scripted he also has not responded to any additional attempts to reach him, even though he promised that he would..

Max
 
co2luv said:
How would Jobs have handled this? Probably very differently.
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I found myself thinking the same thing. I think he would be irate that they have sold out to this whole "high fashion" garbage and left their hardcore fans and reliable customers in the dirt.
 
I have been stuck in Processing for a SG Sport BSB 42 and got that crazy email last night. I had given up all hope.

My CC JUST got charged at 11:16 PDT. I'm reporting this as a message of hope (I know seeing others get movement when you don't is irritating. Not intending to be that way here).

I ordered on 4/10 with a 12:03 confirm. I am in the Portland, OR area.
 
JDJ said:
I have been stuck in Processing for a SG Sport BSB 42 and got that crazy email last night. I had given up all hope.

My CC JUST got charged at 11:16 PDT. I'm reporting this as a message of hope (I know seeing others get movement when you don't is irritating. Not intending to be that way here).

I ordered on 4/10 with a 12:03 confirm. I am in the Portland, OR area.
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There are a bunch of people with the same watch who have been charged in the past few minutes......something going on.....:eek:
 
JDJ said:
I have been stuck in Processing for a SG Sport BSB 42 and got that crazy email last night. I had given up all hope.

My CC JUST got charged at 11:16 PDT. I'm reporting this as a message of hope (I know seeing others get movement when you don't is irritating. Not intending to be that way here).

I ordered on 4/10 with a 12:03 confirm. I am in the Portland, OR area.
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This^^

NYC here. Charged and changed to preparing for shipment around 2:15pm EST. Ordered a 42mm SG Black Sport at 3:02am on 4/10.

I received the "we're working on it" email last night too, and figured all hope was lost for launch day arrival, so hang in there, keep your hopes alive!
 
apezz said:
This^^

NYC here. Charged and changed to preparing for shipment around 2:15pm EST. Ordered a 42mm SG Black Sport at 3:02am on 4/10.

I received the "we're working on it" email last night too, and figured all hope was lost for launch day arrival, so hang in there, keep your hopes alive!
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woahhh.. really?? ok my hopes are back up now.. NJ . 42 SS, Black sports band. Ordered at 12:03 EST

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tysales said:
Apple just took my money :)
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What and when did u order? did u get death email too?
 
Not the Kiss of Death after all!

:cool: I just got a confirmation of the charge on my CC for my order at 1:05 PM (Central time). I was one of those who got this "Kiss of Death" email last night. I assumed it meant I wasn't getting the watch anytime soon. But with the charge on the card I expect to get in the next few days. Maybe tomorrow, but probably Monday (4/27)

I did order it at 2:02 am central time on 4/10, it was the SG Sport 42mm, black sport band. Will update once I get shipping info. There is still hope for those of us that ordered first and ordered the SG Sport!
 
For anyone wondering, I did receive this email last night for my 42mm Milanese and about 20 minutes ago my card was charged, but not before I had to tell my bank it wasn't fraudulent. My order status was then switched to "Preparing for Shipment."

Maybe there is still a chance it comes tomorrow but who really knows at this point.
 
Just echoing a few other sentiments in here.

1) When we placed the pre-orders, there was nothing about any window. It was fair to expect that placing an order in the first couple minutes would secure a watch on launch day. Every other Apple launch has been so, down to Apple overnighting shipments to get them there on time. This time we were greeted with a two week window - post order. So don't go saying "you bought it knowing it might not show up on launch day". No, we did not. Even with the window post-sale, it was reasonable to assume Apple would still ship on time.

2) The "working on your order" e-mail is an utter kick in the teeth. Here we are, excited to get shipment confirmation, and an e-mail shows up "Apple Watch Order W******". Yes! My trac.... videos and information. That sounds vaguely apologetic, like "sorry we screwed up". Show of hands how often we've seen Apple do something like *that* before?

Quoting another, this is probably the most infuriating:
"3) People in later shipping windows, with the same SKUs, that ordered later --- ARE ALREADY GETTING THEIR SHIPPING INFORMATION AHEAD OF EARLIER PURCHASERS. Supply constraints are understandable. But please fulfill orders in the order they were received, not all caddywhompus golden ticket style."

I bought at 2:02am CT (two minutes after they went on sale, and about one minute after the store actually went online), 42mm stainless steel, black sport band. I'd have thought buying in the first 120 seconds would get me a watch launch day. Apparently not - but people who ordered the next day are.

This is the first time I've been part of a big new product since my Intel MacBook Pro in 2006. I waited years for the iPhone, I waited years for the iPad. This time I really wanted to be part of that leading edge. If it's not here on Friday I'll just cancel my order and let someone else have it, and I'll get one this summer when supply has eased and I can just walk into a store and walk out with it.
 
diamondsw said:
Just echoing a few other sentiments in here.

1) When we placed the pre-orders, there was nothing about any window. It was fair to expect that placing an order in the first couple minutes would secure a watch on launch day. Every other Apple launch has been so, down to Apple overnighting shipments to get them there on time. This time we were greeted with a two week window - post order. So don't go saying "you bought it knowing it might not show up on launch day". No, we did not. Even with the window post-sale, it was reasonable to assume Apple would still ship on time.

2) The "working on your order" e-mail is an utter kick in the teeth. Here we are, excited to get shipment confirmation, and an e-mail shows up "Apple Watch Order W******". Yes! My trac.... videos and information. That sounds vaguely apologetic, like "sorry we screwed up". Show of hands how often we've seen Apple do something like *that* before?

Quoting another, this is probably the most infuriating:
"3) People in later shipping windows, with the same SKUs, that ordered later --- ARE ALREADY GETTING THEIR SHIPPING INFORMATION AHEAD OF EARLIER PURCHASERS. Supply constraints are understandable. But please fulfill orders in the order they were received, not all caddywhompus golden ticket style."

I bought at 2:02am CT (two minutes after they went on sale, and about one minute after the store actually went online), 42mm stainless steel, black sport band. I'd have thought buying in the first 120 seconds would get me a watch launch day. Apparently not - but people who ordered the next day are.

This is the first time I've been part of a big new product since my Intel MacBook Pro in 2006. I waited years for the iPhone, I waited years for the iPad. This time I really wanted to be part of that leading edge. If it's not here on Friday I'll just cancel my order and let someone else have it, and I'll get one this summer when supply has eased and I can just walk into a store and walk out with it.
Click to expand...

This is awesome and exactly how I feel. that 5/8 date wasn't even in my mind until I handed Apple hundreds of dollars of my money, and thought "this is like every other time, I stayed up till 3 freaking am to order an Apple product. I'll get it on launch day."

and then then that emai last night was literally cruel. EVERYONE thought it was their shipping notice. It wasn't an apology, it didn't contain any new or pertinent information, it just said everything is as everything was.

This is a company that separated itself from every other company by having such loyal customer relations. I don't care what anyone says this is a 180.
 
JDJ said:
I have been stuck in Processing for a SG Sport BSB 42 and got that crazy email last night. I had given up all hope.

My CC JUST got charged at 11:16 PDT. I'm reporting this as a message of hope (I know seeing others get movement when you don't is irritating. Not intending to be that way here).

I ordered on 4/10 with a 12:03 confirm. I am in the Portland, OR area.
Click to expand...

And order just changed to Preparing for Shipment. Things are happening.
 
mheusler said:
This is awesome and exactly how I feel. that 5/8 date wasn't even in my mind until I handed Apple hundreds of dollars of my money, and thought "this is like every other time, I stayed up till 3 freaking am to order an Apple product. I'll get it on launch day."

and then then that emai last night was literally cruel. EVERYONE thought it was their shipping notice. It wasn't an apology, it didn't contain any new or pertinent information, it just said everything is as everything was.

This is a company that separated itself from every other company by having such loyal customer relations. I don't care what anyone says this is a 180.
Click to expand...

3:03 Confirmation, 42 SS BSB, Apple Care, Processing, No charge, Letter of Death

My $700 watch better live up to my Apple expectations? At least better than the launch experience has. One must ask, is this the real post-Jobs Apple?

I know this is a first world problem. I know that the watch will eventually arrive. I know that life will go on with or without an Apple watch. But, isn't that last one the point, and something that Apple should fear?

The Jobs Apple excelled at making the buying experience the first piece of a positive consumer electronics transaction. The product, in most cases continued that positive experience and had me coming back for more. I, like many, have a drawer full of old iPhones and not an ounce of regret for the money I've spent. Because the end to end experience was enjoyable.

Is it unfair to have these expectations? I don't think so, their excellence, in all facets of the business, is what turned Apple into one of the largest and most successful companies of all time.

With the metrics and data they have there is no excuse for not being able to transparently tell a customer when to expect the product they ordered two weeks ago, that the company announced a month ago, and that the company introduced seven months ago.

Lastly, this window of 4/24 to 5/8 sure seems a lot more like the kind of fidelity Comcast brings to their customer experience than what I've become accustomed to from Apple. And it's a customer experience that has many "cutting the cord" with the cable companies.
 
No...

mheusler said:
Was it from someone with the initials AA? I wrote an email to Tim two nights ago and had the exact same experience. He gave me no information and it sounded like all of his answers were scripted he also has not responded to any additional attempts to reach him, even though he promised that he would..

Max
Click to expand...

No... his initials were MC. Must have a large team and great email screening process in place... Good Luck to You!
 
slesherinyork said:
No... his initials were MC. Must have a large team and great email screening process in place... Good Luck to You!
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You too.

Were you satisfied with his reponse. Also which watch did you order in where in NYC are you.

Midtown Manhattan here, 42 Space Grey Sport confirmation at 3:03 am. Stuck in processing
 
It may be just a UK thing, but my email didn't even say We Are Working On Your Order. It has a link to 'manage your orders', which gives you the options to cancel the order, or change the delivery address. I am disappointed, but at the same time it is a chance to wait for the first proper customer reviews, and if they aren't that great, cancel and wait for the 2nd Generation. I hope reviews are good and I don't have to cancel my order though.
 
Stainless?

Anyone with a 42mm Stainless watch get notification yet?

Specifically the Black Classic Buckle strap?

I'm afraid that my window for tomorrow is closing.

It's almost 2:30 Central Time. (Milwaukee, WI)
 
neupane00 said:
woahhh.. really?? ok my hopes are back up now.. NJ . 42 SS, Black sports band. Ordered at 12:03 EST

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What and when did u order? did u get death email too?
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I ordered the Space Gray 42mm Sport. I got my order in at 1:03AM MST and I got the email last night too. My order went to Preparing to ship
 
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