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Apple Event August 7th

mongoos150 said:
NO - they get the computer they bought. Why do people think that Apple (or any other company) will intrinsically "give up" the sale they made in order to swap a customer's machine for a newer model!?
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Err...You might want to read Apple's return policy (2 week period for taking your Mac back.)

So if you bought Monday and they released Tuesday, you would end up getting the Tuesday model if you were proactive.
 
If you bought a standard model. If you upgraded anything - which most people do (HDD, ram, video ram), you cannot return the system.
 
The Apple-Stores can be sympathetic if you try your best to look like a puppy and beg a lot.

Regardless, it was wrong to answer 'NO' because that isn't true.
 
I bet a half a billion baht (thats roughly .83¢) that the big announcment is that Apple (no computer) is outsourcing its personal pc computer division over to some third party company in china and distributed here by dell or hp. Yeah, so there.
 
Much Ado said:
The Apple-Stores can be sympathetic if you try your best to look like a puppy and beg a lot.

Regardless, it was wrong to answer 'NO' because that isn't true.
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It wasn't wrong because 95% of the time, they won't swap your machine out with a new one (when you paid for a previous generation model). They may be sympathetic - but a majority of the time, make sure you'll be happy with what you are purchasing in the event that a new model is released soon after your purchase. If it makes you uneasy, hold off on buying.
 
mongoos150 said:
If you bought a standard model. If you upgraded anything - which most people do (HDD, ram, video ram), you cannot return the system.
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Correct on the first point. I'd argue that "most" people don't build to order, they just buy the stock models. Apple retail stores don't build to order and most Apple online orders are delayed by customization.
 
Much Ado said:
mongoos150- iMac is a consumer desktop, more than 5% of people will buy the standard model, for certain. Factor in the odd bit of persuasion at the Apple Stores and you get well less than your 95% failure rate of returns.

I also don't believe you can up the VRAM.

EDIT: And the return policy in the UK is different than in the US- http://store.apple.com/Catalog/uk/Images/salespolicies_consumer.html#Anchor-46919
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Indeed, I believe many people order online to upgrade their drives or vram. Typical customers who stroll into an Apple store and walk out with a system are probably not the kind of customers customizing a system. Then again - those are the kind of customers who probably will not be aware - or care about - a new system being unveiled shortly after their purchase.
 
iDave said:
Off topic but quoted from Steve Jobs' letter:

____

"To eliminate mercury in our displays, we need to transition from fluorescent lamps to light-emitting diodes (LEDs) to illuminate the displays. Fortunately, all iPod displays already use LEDs for illumination, and therefore contain no mercury. We plan to introduce our first Macs with LED backlight technology in 2007. Our ability to completely eliminate fluorescent lamps in all of our displays depends on how fast the LCD industry can transition to LED backlighting for larger displays.

Apple plans to completely eliminate the use of arsenic in all of its displays by the end of 2008.

Apple plans to reduce and eventually eliminate the use of mercury by transitioning to LED backlighting for all displays when technically and economically feasible."

____

To me, this means not very soon. 🙂
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To me, it means that LED-backlit iMacs were planned for 2007. Unfortunately, short supplies of the displays will delay LED-backlit iMacs until MWSF '08.
 
mongoos150 said:
NO - they get the computer they bought. Why do people think that Apple (or any other company) will intrinsically "give up" the sale they made in order to swap a customer's machine for a newer model!? If Mr. Johnson bought an iMac on Monday, and new iMacs ship Tuesday, he was a day early. He should have waited. He got the machine he paid for. Apple's a business, and part of making a profit is selling model X all the way up to the DAY of model Y's release. Makes no economical sense to do otherwise. 🙄
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1. They've done this before.

2. It does make economic sense - The customer will continue to purchase from Apple.
 
mathwhiz90601 said:
1. They've done this before.

2. It does make economic sense - The customer will continue to purchase from Apple.
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Yes - they have, but only on a limited basis. Usually only when a customer has ordered the *day* before the release, online, and Apple hasn't had time to build the CTO machine. In terms of economic sense - the handful of customers that they swap machines for likely won't make any discernable difference to Apple's figures.

Apple has done this in the past, but it's been rare and circumstantial. If you are planning on throwing a fit because the computer you bought is not the newest machine on Apple's lineup, shame on you. Noone hamstringed you into buying the machine. It does every single thing it was advertised for. Your machine does not become defunct once a new machine is released. If you are going to be unhappy with your purchase, don't buy a new machine! It's your call, not Apple's to make a purchase. Everyone seems to almost expect Apple to swap their machine with a new one if a newer model is released. Grow up.
 
utterly off-topic:

Hey Mongoos150, just noticed your signature. Annoying Republicans makes me very happy. Consistently. As do work and success. Would that fit with your signature?

Just curious.😀
 
mongoos150 said:
Yes - they have, but only on a limited basis. Usually only when a customer has ordered the *day* before the release, online, and Apple hasn't had time to build the CTO machine. In terms of economic sense - the handful of customers that they swap machines for likely won't make any discernable difference to Apple's figures.

Apple has done this in the past, but it's been rare and circumstantial. If you are planning on throwing a fit because the computer you bought is not the newest machine on Apple's lineup, shame on you. Noone hamstringed you into buying the machine. It does every single thing it was advertised for. Your machine does not become defunct once a new machine is released. If you are going to be unhappy with your purchase, don't buy a new machine! It's your call, not Apple's to make a purchase. Everyone seems to almost expect Apple to swap their machine with a new one if a newer model is released. Grow up.
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you are thinking too literal. try to think a little more rational. if Apple doesn't exchange it (if the computer is unopened), then i gurantee Dell or someone else will. but with Dell, you get the updated hardware sooner, and you know when they are coming out.
 
twoodcc said:
you are thinking too literal. try to think a little more rational. if Apple doesn't exchange it (if the computer is unopened), then i gurantee Dell or someone else will. but with Dell, you get the updated hardware sooner, and you know when they are coming out.
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I'm sure apple would replace it, for it's just good customer service

liberal or not a company is a company and they still want customers.. and apple relies on their customer base to sell their computers, most macs are sold based of word of mouth advertising.
 
verniesgarden said:
I'm sure apple would replace it, for it's just good customer service

liberal or not a company is a company and they still want customers.. and apple relies on their customer base to sell their computers, most macs are sold based of word of mouth advertising.
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i said literal, not liberal. but i agree, word of mouth advertising is very important for Apple. that's another reason to exchange a non-opened computer for a new released one
 
ilife update? please help if you can

i just received my MBP today, AUG 3. however, apple sent me a matte screen even though i had ordered a glossy. i even have the receipt to prove it. the question is, if i return it for my original order, what are the chances i will receive the new ilife along with it??? and if its relevant, my order was BTO with a 160 GB HDD (15" 2.2)
 
Soundhound said:
utterly off-topic:

Hey Mongoos150, just noticed your signature. Annoying Republicans makes me very happy. Consistently. As do work and success. Would that fit with your signature?
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Sure? 😉

Apple may or may not replace the computer. The thing that really upsets me - and drives me MAD, is when customers get all high-and-mighty and *expect* a company to exchange their product for a newer model when they made a decision, on their own uncoerced accord, to purchase that machine. When people try to pass off the responsibility of making educated and responsible purchasing decisions on someone else (and justify it to themselves and others in forums like this why Apple (or whoever) should replace their product). If you're worried about your product being replaced soon, even though it does exactly what you bought it for (and doesn't loose any functionality once a new machine comes out) - and you will throw a fit if its replaced soon - DON'T BUY IT! 😉
 
h110283 said:
i just received my MBP today, AUG 3. however, apple sent me a matte screen even though i had ordered a glossy. i even have the receipt to prove it. the question is, if i return it for my original order, what are the chances i will receive the new ilife along with it??? and if its relevant, my order was BTO with a 160 GB HDD (15" 2.2)
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There's not even a new iLife yet (we're talking about the possibility of a new iLife being announced on Tuesday). You're getting ahead of yourself 😉
 
twoodcc said:
i said literal, not liberal. but i agree, word of mouth advertising is very important for Apple. that's another reason to exchange a non-opened computer for a new released one
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sorry about misquoting you, i must a had a smudge on my screen or my poor reading skills are kicking in again 😀

mongoos150 said:
Sure? 😉

Apple may or may not replace the computer. The thing that really upsets me - and drives me MAD, is when customers get all high-and-mighty and *expect* a company to exchange their product for a newer model when they made a decision, on their own uncoerced accord, to purchase that machine. When people try to pass off the responsibility of making educated and responsible purchasing decisions on someone else (and justify it to themselves and others in forums like this why Apple (or whoever) should replace their product). If you're worried about your product being replaced soon, even though it does exactly what you bought it for (and doesn't loose any functionality once a new machine comes out) - and you will throw a fit if its replaced soon - DON'T BUY IT! 😉
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mostly it comes down to this, yes you make the position to purchase such item, but were not aware of all information at the time of purchase if such information of an updated machine was to be release within a few days for the same price point mind you, your purchase decision would of been different.

i say if you were not foretold of a upgrade prior to purchase and the upgrade is released with in 5 days you have all right to have it replaced, or at least have your sale price decreased to the clearance price. and from working retail in the past, those are more than likely in the companies power/will they will make sure you leave knowing you will come back and purchase again
 
verniesgarden said:
mostly it comes down to this, yes you make the position to purchase such item, but were not aware of all information at the time of purchase if such information of an updated machine was to be release within a few days for the same price point mind you, your purchase decision would of been different.

i say if you were not foretold of a upgrade prior to purchase and the upgrade is released with in 5 days you have all right to have it replaced, or at least have your sale price decreased to the clearance price. and from working retail in the past, those are more than likely in the companies power/will they will make sure you leave knowing you will come back and purchase again
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You don't have a right to anything. Honestly, if Apple told people they were coming out with a new model in 5 days, would ANYONE buy the "current" (soon to be replaced) iMac?! Of course not! It doesn't make sense. Getting a price compensation (perhaps getting 5% back on your purchase price) perhaps, but any more than that still seems like consumers expecting more than they are being warranted. There are absolutely no guarantees about how long your device will "be current" - and rightly so. If there were, companies would be in a world of economic hurt. It's downright silly to "expect" that your product will remain "current" for X amount of days. It does what you bought it for. A new product being released doesn't hurt you in any way. It comes down to the customer pouting over his mal-timed purchase. Sorry if that sounds a bit harsh, but it's completely true. It's great if Apple makes the decision to compensate customers by offering a swap for a newer machine (or whatever), but for customers to even begin to expect any kind of good or compensation for being treated with NORMAL BUSINESS PRACTICES from Apple is just being spoiled.
 
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