Those stories (if they exist) might come out, now that Apple has announced this repair program.
I wonder if a watch case would help. I have a caseology and it covers the edges, part of the watch face and part of the back.
[doublepost=1499905364][/doublepost]Happened to my gf's watch recently but Apple support via chat says he saw nothing on his end to support this. Anybody have any thoughts on how to get this done besides risking going into a retail store on the off chance they don't know either?
If you have a first-generation Apple Watch with a separated back cover, Apple or an Apple Authorized Service Provider will repair it free of charge, according to an internal service policy obtained by MacRumors.
Apple recently extended the service policy's coverage period to up to three years after the original purchase date. If you bought an Apple Watch in April 2015, for example, it is eligible for a free repair until April 2018.The service policy has been in effect since last year and applies to any first-generation Apple Watch, including Sport, Edition, and Hermès models, even if the device's limited one-year warranty or extended AppleCare coverage has elapsed.
Affected customers can call an Apple Store and schedule a Genius Bar appointment, or visit an Apple Authorized Service Provider, to initiate the repair process. Or, customers can call Apple Support to arrange shipment of the damaged Apple Watch to an Apple Repair Center in a postage paid box.
Apple advises customers inquiring about a refund for a previous Apple Watch back cover repair to contact Apple Support.
Several users have shared pictures of their first-generation Apple Watch with the back cover falling off on the Apple Support Communities, MacRumors discussion forums, Twitter, and elsewhere on the web. In many cases, the back cover detaches when the Apple Watch is removed from its magnetic charger.
Daring Fireball's John Gruber, for example, shared a picture of his wife's stainless steel Apple Watch with a detached back cover last October. He said the Apple Watch, purchased in May 2015, was providing erratic workout readings before coming apart after it was taken off of its magnetic charger.
While many customers report that Apple repaired their Apple Watch free of charge, some have been forced to pay out of pocket. Since the service policy has not been publicly announced, some Apple support representatives may be unaware of its existence. Escalating your request to a senior advisor may help.
Apple appears to have fixed the issue with its newer Series 1 and Series 2 models, perhaps by using a stronger adhesive.
Article Link: Apple Extends Free Repairs of First-Generation Apple Watches With Detached Back Covers
You seem to think that British English is proper and American English is corrupted. This is not the case. They are different forks of a previous common dialect. You also seem to think that British English is precisely the same now as it was several hundred years ago. Also not the case. All languages grow and change over time. American English split off from British English hundreds of years ago, and yes, both have changed quite a bit since then.
How did it become detached like that? That’s not normal nor close to how they have come unglued because of faulty glue.
My fiancée was charging the watch, She told me to grab it, I took it like I do with my other Apple Watch and It detached into two pices! The backplate stayed in the charger and the watch in my right hand... Of course I'm the one to blame that she feels weird for her naked wrist lol
Yea but how did the back become separated from the body of the watch like that? Why was the wire cut? The wire should still be connected even when the back comes off.
Apple will replace it if the back of the watch simply fell off. I shared a picture of what happened to one of ours, and we took it in they sent it off within 5 minutes no questions asked and they replaced it with a new one days later in the mail.
Interesting, but my fiancée apple watch was out of warranty since it was a late 2015 purchase. Honestly I don't want to pay since the watch was working great and was taken good care of. The back detaching should be covered since it's a know issue. :/
I know, but truth is, it was more convenient than taking the phone out of her purse every now and then, I own two and they seem to be working flawlessly. I haven't gone back to the old fashioned mechanical watch.
