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Apple Fined $2 Million in Brazil for Selling iPhones Without Chargers
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And nobody is above taking responsibility when it comes to their money. You seem to want to blame Apple over and over when it’s the consumer who is screwing themselves over for not verifying the contents included with the product. Anyone spending $1000 on a phone should automatically check all they are getting for that money. Blaming the company means you’re playing the victim.
Man you don’t have to agree with me on this lol it’s okay. I see spending 1k on something as providing an entitlement to raise concerns and complain about things you want changed. You seem to think that because I buy something that I should keep quiet and accept it completely with all its flaws.
You wanna live that way go ahead, live and let live brother
The charger seems not to be a critical accessory. I have Bluetooth devices and some of them all they came with is a cable.
If you buy a pair of BT headphones without a charger, one has to think about how to charge it. Even Samsung has hinted they may not be including a charger in certain models.
He'll never see it. Only 5 more payments until his iPhone 6 is paid for. He's hoping he can get Apple to give him a free charger when he uses his birthday money for a down payment on that shiny new iphone 13.
Wow do you actually read what you post or what anyone else posts who you quote? Where did I ever say any of that? I didn’t. I just said you should check the contents of a product before purchasing. That’s what someone smart would do when they are spending $1000 on a phone. If you’re not satisfied with what the product comes with you have the option to buy or walk away.
I haven’t purchased an iPhone 12 so I’m not affected by this (yet).
Thanks for the advice though I really appreciate it
Whenever I upgrade my phone, I sell the old one, with the charger it came with.
I don't think I am the only person to do this.
So, whenever I buy a new phone, I need a new charger.
I don't think I am the only person to do this.
So, whenever I buy a new phone, I need a new charger.
Yup exactly the same here. And for these ridiculous prices, for it to not come with everything required to get it up and running is just a joke. People defending that because they’re super in love with apple is slightly sadder in nature
Fast forward 5 years...
Apple responded to the agency's concerns by saying that most customers already have spare a iPhone and that providing another one in the box is unneeded
Apple responded to the agency's concerns by saying that most customers already have spare a iPhone and that providing another one in the box is unneeded
$2 million? Can Apples Accounting Dept even process such a small amount. 😂😂. $2.014 Trillion and counting.
How dare apple keep all that money for themselves. They should be including 1 million dollars in every iphone box.
Samsung is currently requesting that Procon-SP also fined them $2 million for removing the power adapter from the boxes of Galaxy phones.
One thing you seem to have missed, is that Apple DOES provide a lightning to USB-C cable, and so the consumer just needs to buy a USB-C wall adapter which you’ve said yourself is a generic product.
I mean, I wouldn’t say the lower end iPhone SE and so on are as premium. They’ve also had their chargers removed. Not saying I completely disagree with you, but I don’t agree with the ‘it’s a premium phone, you can afford your own adapter’
If I were Apple I would apologize to Brazil, pay the fine, then announce they are stopping all sales in the Brazilian market until they have a chance to study and fully understand Brazil's consumer protection laws and institutions.
These guys are shake down artists plain and simple. Until companies start standing up to them they will continue these types of money grabs.
Of course, this is probably just one of the many reasons that no companies are seeking my services as CEO.
-kp
Yes they do but the justification they used for the removal was that people already have adaptors. Whilst this may be true, most of them are going to be USB-A which can't be used with the USB-C cable included in the box. Of course the argument can be made that some people have spare USB-A cables not everyone does.
I personally only have one USB-A to Lightning cable which I had to buy extra as the one I had with my old XR went with the phone when I sold it. I don't have any spare cables as I don't need chargers plugged in everywhere.
You used the word “most”, most makes it sound like an environmental win. Of course Apple could have just left the environmental impact out of their statement and just said they are no longer including a charger. Let them get criticized for it, as it would have been one less thing to “call them out on”.
Consumers generally have a responsibility, but practically speaking a customer can’t know every fact about a product before buying, which is why there are laws to protect consumers from sellers exploiting (wittingly or unwittingly) that limitation. The questions to argue then is of course what facts about a product should the company be forced to divulge, but also to what degree is the company obligated to make each fact obvious? Because there is also a limitation to what a customer can notice at a practical level. This is precisely why the surgeon general’s warning must be on cigarette packaging and at least a certain size.
In this case, Apple does have that information available to customers, but I’d argue that Apple is not doing enough to make it obvious. The reason being, phones and electronic products in general have always included chargers. Though generally not a legal obligation (nor do I think it should be in this case for Apple), it has become a common understanding.
Say there is a store that has a window plastered with signs about their rules and policies, and there are regular customers who come in day after day for many years and the rules always stay the same. Then one day the store decides to put up one small sign among the myriad of signs that says by entering the store you give up your hat (silly example). In order for the regular customer to notice this sign, they must read all the signs every day before entering. If every store did this, customers would be expected to spend a large portion of their time every day reading signs, and little to no time actually buying things. Everyone loses in this case.
So for practical reasons, the store would temporarily put out a prominent sign notifying customers of the new rule, until after a time it is relegated to join the other signs on the window. So too a company should be obligated to take a more active approach to explicitly tell the customers of new important changes.
Right now Apple’s site does show “what’s included” at the bottom of the purchase page a little ways BELOW the “continue purchase” button (so it can easily be missed) and of course simply does not picture the charger. And they explicitly say below that that the charger is sold separately, but in fine print. Same with on the box. But these are either passive omissions or too inconspicuous. I argue Apple needs to actively and explicitly inform customers that the charger is not included in a prominent manner that is designed to get customers’ attention—on the purchase page, in physical stores, and perhaps on the packaging itself (though maybe a sticker that can be removed by the customer if desired).
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Phones generally have had chargers, not maybe 100% up to this point. Consumer electronic products, such as BT headphones, may or may not come with chargers, even though they are expensive. The manufacturers assume consumers have a way and means to charge the headsets.
Headphone jack hasn’t been included in iPhones since the 7 and then headsets went away. Do consumers still expect these items because past iPhones had them?
As I said above apple should pay the fine, include the 5w charger as an option for a couple of bucks more…or alternatively include the 20 watt charger for $20 more.