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Apple Gripe! WTF is going on with these guys?
- Thread starter BlueJayLouchE
- Start date
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im sure that may be the case other places but not at Best Buy. the apple store within best buys got there stuff direct from apple just like a real apple store would. Apple actually sends a rep that was an employee of apple. He was not affiliated with our store. he just worked in the apple section. he wasent allowed to talk to customers about anything else but apple products hahaha. good guy tho and knew his stuff about Apple and how to sell. i kind of wish he had worked for us selling other products.
Sorry buddy, I'm with everyone else on this one. I always avoid resellers with anything I buy since they're awful and the 'go through your reseller' route has to be used with warranty issues etc.
You get what you pay for (which will eventually be a very nice Apple computer, but righ tnow it's a very cheapy way of acquiring one - you'd have it by now if you didn't buy through a reseller - it's hardly apple's fault, talk to your reseller).
You get what you pay for (which will eventually be a very nice Apple computer, but righ tnow it's a very cheapy way of acquiring one - you'd have it by now if you didn't buy through a reseller - it's hardly apple's fault, talk to your reseller).
I just can't understand the arrogance in this thread, BlueJey ordered a laptop, same as everybody else, and many people have gotten their laptop, a 17", which took like 6 weeks for apple to deliver in the first place, which one must asume, first ordered get it first right? , unless you ordered through a reseller then you don't get one!
I understand that most of you who belives the topic starter should order through apple to get his laptop lives in US right? I belive that apple resellers are a bit different in Sydney / Sweden / Singapore than in the US.
I for one ordered my laptop 20/1 -09 and hasn't recieved it yet, why? because I ordered through a reseller, and why did I do that? because apple can't send my a invoice to my company, just accepts creditcard.
Apple is the one to blame for me not getting my laptop, why? because they are the manufacturer. THEY must send the computer to the reseller and then the reseller can sell it. The reseller can only call apple and try to get a status update, which most of the time Apple can't/won't give.
I understand that a reseller such as BestBuy buys alot of comuters from apple and that it might take long time for Apple to spare the computers and ship them, but the resellers I order from are quite small in comparison and order perhaps 2-5 computers at a time. which should not be too hard to send for Apple ? is it to much to ask to get a laptop one ordered 6-8 weeks ago?
I really can't understand why everyone is bashing BlueJey or everyone else that ordered through resellers, what ever the reason.
I understand that most of you who belives the topic starter should order through apple to get his laptop lives in US right? I belive that apple resellers are a bit different in Sydney / Sweden / Singapore than in the US.
I for one ordered my laptop 20/1 -09 and hasn't recieved it yet, why? because I ordered through a reseller, and why did I do that? because apple can't send my a invoice to my company, just accepts creditcard.
Apple is the one to blame for me not getting my laptop, why? because they are the manufacturer. THEY must send the computer to the reseller and then the reseller can sell it. The reseller can only call apple and try to get a status update, which most of the time Apple can't/won't give.
I understand that a reseller such as BestBuy buys alot of comuters from apple and that it might take long time for Apple to spare the computers and ship them, but the resellers I order from are quite small in comparison and order perhaps 2-5 computers at a time. which should not be too hard to send for Apple ? is it to much to ask to get a laptop one ordered 6-8 weeks ago?
I really can't understand why everyone is bashing BlueJey or everyone else that ordered through resellers, what ever the reason.
Sorry, let me try again..
You quoted my response to an attack on me.
Actually, it was right the first time. Weird.
what I was trying to say was, try to keep your quotes in context.
Me tooooo
Ordered Jan. 26th from a reseller because the Apple store would not process my BTO options, they told me to order online. As of last Friday, none of the resellers still have received any 17 macbooks, the Apple store have been displaying them for the last two weeks. Hmmmmm.
Vancouver, Canada
Ordered Jan. 26th from a reseller because the Apple store would not process my BTO options, they told me to order online. As of last Friday, none of the resellers still have received any 17 macbooks, the Apple store have been displaying them for the last two weeks. Hmmmmm.
Vancouver, Canada
Ok, cool, I'll see if I can get some more info on the distributor. They might have a reasonable reason for delaying resellers deliveries.
You don't know me. I've worked my f**king a** off since I was 14. Don't you dare call me spoiled. Low blow mate.
See Below
Cheers mate. Hopefully a few of the "bashers" will see I'm not the only one getting a raw deal here.
The thing is, I realise now I went about this all wrong. I was really furious when the sales girl tried to steal my resellers order. that's really all. Maybe the back story was redundant. Either way I'm sure it will arrive tomorrow...
I'm waiting for a local reseller to stock a 17" MacBookPro as well. For me it's because I'm waiting to see one of the the machines in the flesh so to speak before buying. There have been so much debate over over the glossy screens vs matte that I held off ordering. I'm 90% certain the glossy will do but I just want to be 100% certain before spending that much money. Thats my own choice and no one else is to blame for that. I could have ordered directly and had it ages ago.
Unfortunately we dont have an official Apple Store in Dublin Ireland so I have to wait for a reseller to stock one. I do get impatient about the delays Apple have in shipping to resellers because some days I'm itching to make the switch from my shoddy old xp laptop to a shiny new mac but I realise there are always delays when going through resellers.
Now accepting delays are standard I can still understand the frustration of people who ordered from resellers and have no idea when their laptops will arrive. It's even more frustrating when you seen new iMacs and other products arriving in store despite being released after the MacbookPros. Maybe it's just me but it does seem like Apple are having all kinds of hassle getting enough of the 17" unibody machines to meet demand. Maybe thats because demand is way higher than expected, maybe there are other problems that are constricting supply. Either way resellers are the bottom of Apples food chain so they loose out, which isnt entirely fair to them either. At what point does a resellers order from 2 months ago finally take precedence over an order that came in online last night. Sure, Apple dont have to deal with resellers but if Apple dont want resellers they should scrap the program and push their own stores (I'd love to see them open one in Dublin).
It would be nice if Apple just gave a firm shipment date to their resellers. Even if they said April 16th at least that would stop people going in to stores and asking "are we there yet? are we there yet?"
Unfortunately we dont have an official Apple Store in Dublin Ireland so I have to wait for a reseller to stock one. I do get impatient about the delays Apple have in shipping to resellers because some days I'm itching to make the switch from my shoddy old xp laptop to a shiny new mac but I realise there are always delays when going through resellers.
Now accepting delays are standard I can still understand the frustration of people who ordered from resellers and have no idea when their laptops will arrive. It's even more frustrating when you seen new iMacs and other products arriving in store despite being released after the MacbookPros. Maybe it's just me but it does seem like Apple are having all kinds of hassle getting enough of the 17" unibody machines to meet demand. Maybe thats because demand is way higher than expected, maybe there are other problems that are constricting supply. Either way resellers are the bottom of Apples food chain so they loose out, which isnt entirely fair to them either. At what point does a resellers order from 2 months ago finally take precedence over an order that came in online last night. Sure, Apple dont have to deal with resellers but if Apple dont want resellers they should scrap the program and push their own stores (I'd love to see them open one in Dublin).
It would be nice if Apple just gave a firm shipment date to their resellers. Even if they said April 16th at least that would stop people going in to stores and asking "are we there yet? are we there yet?"
its no use. this guy is going to get his computer when he gets it. there is no hope to try and explain to him that this is not Apple's fault.
i still hope you never get your laptop. because then you will start complaining about something else pointless and idiotic. good luck with your life. god knows you're going to need it.
i still hope you never get your laptop. because then you will start complaining about something else pointless and idiotic. good luck with your life. god knows you're going to need it.
That implies to Apple as well since they sold MacBook pro 17" almost 2 months Before they had it just like resellers. Everyone at this forum believed Apple when they said end of january. Everone believed Apple when they postpobed the date 2 weeks. And so on.
I Believe ons shouldn't announce a product for sale until resellers and manufacturer have gotten some machines in stock
So your argument is not valid
Working "out" with your right hand for a year doesn't count.
Anyway, I agree with all the other posters. Apple is not responsible for this, the "Authorized" reseller is. If you would have ordered through Apple and this would have happened, then I'd be on our side (if you would keep your language at a normal level). Has the reseller even given you a ship date?
That's the risk you take when you pre-order something. Sometimes new releases are delayed.
Don't like those odds, don't pre-order.
They do if the reseller has made the orders and has staked its business on those orders.
I think the OP was way too aggressive and lost a lot of sympathy, but his point is solid. People who ordered their machines from resellers in January deserve their machines before people who ordered from Apple direct last week. And that's the thing that pisses me off. If someone can order from Apple now and have a machine in 5 days then why are resellers not getting these machines in? They are customers too and they ordered on announcement day, for heaven's sake.
My only hope is that because I'm getting this machine so late its free of some of the bugs that people who got early models have (glitchy graphics, dim screens). If my machine is perfect on arrival I'll forgive Apple all together.
here is what it takes to be an authorized reseller of apple.
http://www.articlesbase.com/information-technology-articles/authorized-apple-reseller-507930.html
these are the resellers that apple has a obligation to. everyone else is on their own.
http://www.articlesbase.com/information-technology-articles/authorized-apple-reseller-507930.html
these are the resellers that apple has a obligation to. everyone else is on their own.
This is crazy!?
Thats like me saying I ordered Photoshop from MacMall but I go and call Adobe to bitch them out about it!? Come on dude seriously??
This is the exact reason I never order stuff from ebay or any other 'reseller'
It's worth paying the extra $ to order from the manufacturer in my opinion.
I understand your mad/upset but your logic is all wrong... Apple has nothing to do with your reseller shipping your computer.
You must have a screw loose. If Apple doesn't ship the product to the reseller how is it the reseller's problem? Explain that one to me. They have no product because their supplier is refusing to send it to them. Please, I want to hear the logic you've come up with. Or are you just being a jerk?
I know macrumors is a higly civilized forum, but:
supporting bluejaydrouches argument is idiotic. The guy is obviously proficient with his grammar, and can express his position in a competent manner. But that does not mean he is right.
in le-mans terms:
its a business, and apple gives priority to those who buy direct. Buying through a reseller is NOT the same as buying direct. There are plenty of things Apple does, which tick me off (DRM'ing headphones...WTF). So, take the issue up with the reseller, NOT apple
When you called apple support, the CSR's were probably thinking in the back of their head what an ****** this guy is. I am shocked that people like this exist.
supporting bluejaydrouches argument is idiotic. The guy is obviously proficient with his grammar, and can express his position in a competent manner. But that does not mean he is right.
in le-mans terms:
its a business, and apple gives priority to those who buy direct. Buying through a reseller is NOT the same as buying direct. There are plenty of things Apple does, which tick me off (DRM'ing headphones...WTF). So, take the issue up with the reseller, NOT apple
When you called apple support, the CSR's were probably thinking in the back of their head what an ****** this guy is. I am shocked that people like this exist.
apple can absolutely refuse to supply to an unauthorized reseller. that's is what this guy's "friend" is. they have no obligation to him what so ever. its a pecking order. first apple takes care of itself, then their own stores, then the AUTHORIZED resellers, then the unauthorized resellers (this is the order that made sense to me logically). it sounds like the MBP is in high demand right now. therefore the companies low on the pecking order arent getting their product in time also known as back-ordered. i dont know what is so hard to understand about this. this guy seems to think that apple is out to get him.
The "reseller" is simply advertising something that they dont have in stock. It is the resellers issue to not make a promise to its customers when the reseller knows they dont have the product and dont have a contract with apple to deliver that product.
If you read the 4 posts after yours you will see that other people understand what I'm saying.. It's all about this 'reseller' listing the product as available..
Did you wake up on the wrong side of the bed or something?? Try being a dick to someone else
Sure thing dude. That argument doesn't hold water either and that wasn't you're initial argument either. You're adopting it because you're looking for any reason to be a belligerent contrarian.
Those items on the AUTHORIZED reseller sites are based on orders they have made. Orders they expect and are promised will be filled ASAP. Its not like they get an order from a customer and then order the unit. They were expecting stock as soon as the product is available. It is APPLE'S problem that they are filling orders made from direct customers last week as opposed to orders placed by resellers 2 months ago.
You can scream at me all you like that that's tough ****, buy direct, blah blah blah, but that's not a rational or logical argument. Of course Apple should be filling its direct customer's preorders first, and come March 1st I was fine with that. But Apple is obviously done with the Jan/Feb preorders at this point and should start fulfilling its responsibilities to their partners.